piratebc
I do have a question though, I'm assuming there is no way for precision to detect my card as a hybrid? It's kind of weird not being able to control the fan profiles. :)

You will need to upload the Hybrid BIOS on the Slave switch (Sajin will know how to instruct you in that way).
I think you will be able to get the BIOS from techpowerup database (specific link to the BIOS is this one if I'm not mistaken https://www.techpowerup.com/vgabios/195363/evga-gtx1080ti-11264-170612)

Even on the hybrid I'm pretty sure it will still show the 3 fans on pxoc. And when you go to customize the fan profiles it will still open all 3 profiles.

This is how it is on my original ftw3 hybrid and 6797 ftw3 elite that I flashed to the hybrid bios and then used the hybrid oc vinc bios.

To control the single fan on the hybrid you want to use the power fan only. And to see the speed in pxoc osd enable the power fan tachometer.

Also they said “they found the issue and fixed it” but my last hybrid kit was purchased 3/27..... so does that mean they officially have replaced their warehouse with working kits?

What about people who have already purchased the kit?

I hope the “fixed” kits are not from the same stock pile as my previous kit from 3/27.

To be fair though, last week when I called evga to rma my hybrid kit the tech told me they didn’t have any issues with the kit. Now the rep says they do, so maybe now they have acknowledge it. I’d just like some reassurance that I can instal this new kit that’s coming without issue.

texasdoesitbest
Also they said “they found the issue and fixed it” but my last hybrid kit was purchased 3/27..... so does that mean they officially have replaced their warehouse with working kits?

What about people who have already purchased the kit?

I hope the “fixed” kits are not from the same stock pile as my previous kit from 3/27.

To be fair though, last week when I called evga to rma my hybrid kit the tech told me they didn’t have any issues with the kit. Now the rep says they do, so maybe now they have acknowledge it. I’d just like some reassurance that I can instal this new kit that’s coming without issue.

It should be good to go when it arrives.
Some rep. from EVGA knows about the issue, other don't (why not doing some factory "briefing" and explain about the major issues?).

piratebc
I purchased my kit on the 3rd from Amazon so maybe they did get a new batch out. Like I said in my earlier post though, the metal piece of the shroud was a tiny bit loose. Might just be how it comes from the factory or it somehow gets loose in the package process. I'm convinced that is what is shorting the card. As others mentioned, there's even a piece of electrical tape on the metal section of the shroud. Clip it tight and make sure the tape is there. Make sure to also put those micro pads on the led header. Not sure what they are for but they are there for a reason.
 
Anyways, thanks for all the insight everyone! Appreciate the help! You all made my first gpu water cooling experience go a lot smoother.

I think the loosen grill was one of the reasons.
Someone, somewhere in this thread, said that the EVGA rep. told him that the issue was in somewhat the power delivery on the pump that goes on the card (I don't remember exactly if it was this case, but it was something similar to this).

I'll be RMA'ing my card most likely as the kit I have owned and sat on for the past couple months has now been installed and my card has been terrible ever since. 
 
Pretty disappointing that I can spend $1400 on a GPU, $200ish on hybrid kit from the same company and for it to all go belly up and fail. 
 
Hopefully they live up to their RMA support that they've been known for. 

I received my RMA card and my new hybrid pump from EVGA last week and happy to report that the issue has been fixed. I did not take any comparison pictures but I did notice a few obvious differences from the hybrid kit purchased in March to this new hybrid kit I received. The most obvious one being that the metal grill was secured and had no wiggle room or rattle like my old one. Also noticed more black tape and thermal pads in this new kit vs old. For example there was a few new pieces of black tape and thermal pads under the piece that holds the pump lines in front of the gpu chip. I also noticed a little more clearance/height between the board and the gpu pump bracket as well as that piece that holds the pump lines.

Clock speeds now go above 2000, precision X works as it should. Computer no longer locks when I open precision x. Temperatures are amazing.

I called evga probably about 3-4 times when my new card and pump arrived to make sure with confidence that I can instal this new kit. Rep again told me they found “a few spots where there was some contact that shouldn’t be making contact” my theory, it was causing a short somewhere.


A few obvious things to note for new installs moving forward:
1) use the screws that come with the kit, not the ones already installed in the card. There are some differences
2) don’t forget the two rubber pieces that go on the header next to the power
3) natural force when tightening screws. The moment your wrist stops turning, you stop. No extra tightening, if that’s as far as it goes then that’s the right amount.

Dropping in to say that I purchased two 1080 ti FTW3 hybrid coolers when they went on sale for $110 each in June and they shorted both of my 1080 ti FTW3's preventing them from going past 1569mhz even after reinstalling the original coolers. After speaking to an EVGA rep he said it's an issue with part of the shroud shorting a component on the board and the card refusing to apply additional voltage after that point to avoid damage. He didn't specify what part it was that caused the short but did reply "no" when I asked if it was the loose grill on the back of the card, responding "it's part of the shroud itself." He sounded very casual about the fact that EVGA just can't tell when they ship a hybrid cooler with the proper electrical tape (preventing the issue) versus one without the tape and suggested calling back in and sending them "pictures of the new coolers" once on the phone with a support rep so they could "make sure it has the electrical tape in the right spot" prior to installation.

EVGA agreed to RMA the cards (at my shipping expense both ways) but when I got both of my RMA cards in one of them started heavily artifacting after a few hours of use. No amount of reseating, DDU, or different board/PSU solved the issue so it's going back to EVGA for another round of replacement. The other card immediately overheats upon launching any game (90C, 100% fan speed) so it's going to have to be returned as well. This whole thing has me highly regretting messing with my perfectly-fine-but-warm cards in the first place and I'm pretty dissuaded from buying anything but pre-assembled GPUs from EVGA in the future given their nonchalant response to shipping a product that shorted my cards. I've decided I'm just going to eat the ~$250 loss on the hybrid coolers and hope I eventually get two functioning replacement cards.

Finally I found this thread. This just happened to my FTW3 Elite after I installed the hybrid kit. 

Icepaw
Anyone had similar problems with the hybrid kit factory installed ?
How about HC kits ?
This doesn't inspire confidence in EVGA products, to be honest. But at least it is good to see that they take responsibility :-)

One of the customer service said they will RMA both the card and the hybrid kit and provide prepaid labels since it's a "known issue" then later changed their mind. They referred me to the EU team ( I bought the card from a US supplier and I have an address in NY) who contacted me once asking if I damaged the card installing the hybrid kit even though this is a "known issue" and never heard back from them. I hope they honor thier word or this will be the last time I buy thier products (I have 6 EVGA products in my PC build)

Heavy, would you post a picture of the standoffs, identifying wrong ones and how to tell if you've got the correct ones?  Might help those that happen on this thread.
 
Ian

What is going on at EVGA HQ? EVGA is completely falling apart and appears to have no quality control nor inventory control.

HaywireHaywood
Not completely falling apart, they've just decided that it's more cost effective to RMA the ones that have trouble vs doing a recall on every unit on the market.

After NINE months of these issues, EVGA cannot,
1) admit in most discussions that this problem exists,
2) correct the production issue,
3) control their inventory to identify and quarantine the faulty shrouds in order to prevent faulty shrouds from continuing to damage cards.

This is EVGA's solution: We'll send you a new card and new hybrid cooler kit, and hopefully the new kit won't also be faulty and hopefully the new card will not also fail. Oh, actually, why don't you the customer take pictures of the shroud once you receive it, send us the pictures, and we'll let you know whether it is safe for you to proceed to install the kit.

Is EVGA so lazy, so low on man-power, or so unorganized that they can't identify and quarantine the bad shrouds ahead of time? If you are a company who creates and sells a product, if you can't control the quality of the product nor manage your inventory, you cannot succeed long. Treating the customer like a commodity does no additional favors. Falling apart! The past year has been one defective, faulty, buggy, or misleading product after another followed by shameful support decisions and excuses leaving the customer on their own with a defective, faulty, buggy, or correctly working product -- which works correctly but not in the way advertised -- with few options but hours on the phone, shipping expenses, upgrade costs, or taking matters in their own hands and fixing the product on their own.

ty_ger07

HaywireHaywood
Not completely falling apart, they've just decided that it's more cost effective to RMA the ones that have trouble vs doing a recall on every unit on the market.

After NINE months of these issues, EVGA cannot,
1) admit in most discussions that this problem exists,
2) correct the production issue,
3) control their inventory to identify and quarantine the faulty shrouds in order to prevent faulty shrouds from continuing to damage cards.

This is EVGA's solution: We'll send you a new card and new hybrid cooler kit, and hopefully the new kit won't also be faulty and hopefully the new card will not also fail. Oh, actually, why don't you the customer take pictures of the shroud once you receive it, send us the pictures, and we'll let you know whether it is safe for you to proceed to install the kit.

Is EVGA so lazy, so low on man-power, or so unorganized that they can't identify and quarantine the bad shrouds ahead of time? If you are a company who creates and sells a product, if you can't control the quality of the product nor manage your inventory, you cannot succeed long. Treating the customer like a commodity does no additional favors. Falling apart! The past year has been one defective, faulty, buggy, or misleading product after another followed by shameful support decisions and excuses leaving the customer on their own with a defective, faulty, buggy, or correctly working product -- which works correctly but not in the way advertised -- with few options but hours on the phone, shipping expenses, upgrade costs, or taking matters in their own hands and fixing the product on their own.

 
Maybe because only EVGA tried to sell stand-alone custom AIO kits for its GPUs. Everything happens to these kits is kind of a new challenging experience for both customers and the company.
And EVGA is not like MSI or ASUS, it is much smaller than these companies. Its production cycle is limited, less engineering experience too. Say the product is innovative with greater risk. When it works, it is amazing. Don't be too surprised when it fails.

SilentMarket

ty_ger07

HaywireHaywood
Not completely falling apart, they've just decided that it's more cost effective to RMA the ones that have trouble vs doing a recall on every unit on the market.

After NINE months of these issues, EVGA cannot,
1) admit in most discussions that this problem exists,
2) correct the production issue,
3) control their inventory to identify and quarantine the faulty shrouds in order to prevent faulty shrouds from continuing to damage cards.

This is EVGA's solution: We'll send you a new card and new hybrid cooler kit, and hopefully the new kit won't also be faulty and hopefully the new card will not also fail. Oh, actually, why don't you the customer take pictures of the shroud once you receive it, send us the pictures, and we'll let you know whether it is safe for you to proceed to install the kit.

Is EVGA so lazy, so low on man-power, or so unorganized that they can't identify and quarantine the bad shrouds ahead of time? If you are a company who creates and sells a product, if you can't control the quality of the product nor manage your inventory, you cannot succeed long. Treating the customer like a commodity does no additional favors. Falling apart! The past year has been one defective, faulty, buggy, or misleading product after another followed by shameful support decisions and excuses leaving the customer on their own with a defective, faulty, buggy, or correctly working product -- which works correctly but not in the way advertised -- with few options but hours on the phone, shipping expenses, upgrade costs, or taking matters in their own hands and fixing the product on their own.

 
Maybe because only EVGA tried to sell stand-alone custom AIO kits for its GPUs. Everything happens to these kits is kind of a new challenging experience for both customers and the company.
And EVGA is not like MSI or ASUS, it is much smaller than these companies. Its production cycle is limited, less engineering experience too. Say the product is innovative with greater risk. When it works, it is amazing. Don't be too surprised when it fails.

Nah...their errors are due to being sloppy.  I'm sorry, I'm not buying it's innovative so expect a higher failure rate. Considering the longer warranty period others provide for AIO's using the same Asetek pump...should be three years at least given you expect a higher failure rate.

Did this ever get fixed? I am having the same issue.