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1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!

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AHowes
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 07:15:45 (permalink)
patroick67
I just saw this thread as I created my other thread for the exact same issue. short story is I bought a hybrid kit installed it and noticed poor performance when i tried to load up benchmark tests.  I then saw that the metal part of the shroud wasn't connected to the rest of the shroud.  I removed the shroud, tested without the shroud and it is locked at I believe 1559 mhz (I'm away from computer and at work). Is my card broken because of this hybrid kit or is there a way to fix this?  any help is great.  Thanks.  


Sorry to inform you.. If it's still locked at that clock without the hybrid cooler then yes it's now damaged. :/

Contact evga by phone and they can walk you through the rma process and replace the card and hybrid cooler.

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patroick67
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 07:18:17 (permalink)
Well as long as EVGA stands by there product and rma the card it’ll be okay. So have you dealt with the rma procedure?
AHowes
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 07:23:28 (permalink)
patroick67
Well as long as EVGA stands by there product and rma the card it’ll be okay. So have you dealt with the rma procedure?


Yes.. just call them. Have your serial number ready and receipt handy. You might need to upload that.. if you bought it from evga no problem.

They can register the card for you over the phone and setup the rma. Can do it threw the web site but quicker on the phone.

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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 07:27:08 (permalink)
So I guess if I bought the card used I am just screwed then?  
deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 12:28:17 (permalink)
patroick67
So I guess if I bought the card used I am just screwed then?  


You're still covered if it was bought secondhand... the beginning of the warranty period just depends on when the original owner purchased it. There was a recent change that's covered in the link, but you should still be good.
 
https://forums.evga.com/Original-and-Secondhand-Warranty-FAQ-m2848860.aspx
 
..........
 
So I've had a rough week so far with mine... managed to break the front-facing LED connector as I was removing the stock cooler.
This just means I have to do a cross-ship RMA and transfer the replacement cooler to my existing card before EVGA will accept it if I ever need to go that route. So double the work, but I guess it's still fair, all things considered.
 
Anyway, I'm gonna get back to the card today and finish putting it back together (minus the shroud). The metal grate on the end appears to be locked into place on mine, but I will be sure to double-check that before I attach the shroud. I will also be adding some kapton tape over the rest of the exposed metal, just to be safe.
 
Anybody have any suggestions for anywhere else to add tape? The grate on the end is the only bit of metal on the shroud, but I'm not opposed to taping over bits on the PCB if it helps to keep my card working.
 
 

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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 17:20:39 (permalink)
deadite_9
 
Anybody have any suggestions for anywhere else to add tape? The grate on the end is the only bit of metal on the shroud, but I'm not opposed to taping over bits on the PCB if it helps to keep my card working.
 


Honestly man you're rolling the dice at this point. Some kits work, some don't. Mine turned out ok, although I assumed I was going to mess up my card before I decided to install it.. Mentally prepared myself for that 1569 on my screen.

I had the single black tape on mine out of the box. Others on this thread also had the black tape on theirs and it still messed up their card. I took zero precautions and just followed the instructions; an example of a perfectly good working kit out of the box.

Unfortunately, I don't think the solution to the issue is known (at least to us).

Good luck, friend.
deaistar
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 18:20:22 (permalink)
MARCUSDLP
deadite_9
 
Anybody have any suggestions for anywhere else to add tape? The grate on the end is the only bit of metal on the shroud, but I'm not opposed to taping over bits on the PCB if it helps to keep my card working.
 


Honestly man you're rolling the dice at this point. Some kits work, some don't. Mine turned out ok, although I assumed I was going to mess up my card before I decided to install it.. Mentally prepared myself for that 1569 on my screen.

I had the single black tape on mine out of the box. Others on this thread also had the black tape on theirs and it still messed up their card. I took zero precautions and just followed the instructions; an example of a perfectly good working kit out of the box.

Unfortunately, I don't think the solution to the issue is known (at least to us). 

Good luck, friend.



Do you have any issues with your card crashing or causing artifacts? I just rebuilt my RMA ftw3 & hybrid kit but I keep getting random application crashes with black screen on both monitors(including benchmark/games). Takes me back to my desktop and it's like the card resets or something with lower temps and clock rate than it had when running high-demanding applications. Other times my computer would just hang, show artifacts on both monitors and a black screen followed after. It disables one of my monitors and it seems like my computer is unable to detect the card or something after seeing what Precision XOC reads below. Happened multiple times on bot hair cool and CLC. Also, I was so OCD with this build trying to not get the 1569 clock cap luck, it took me roughly 3 hours to complete the build with checks etc.
 

post edited by deaistar - 2018/09/01 18:22:53

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deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/01 18:49:31 (permalink)
MARCUSDLP
Honestly man you're rolling the dice at this point. Some kits work, some don't. Mine turned out ok, although I assumed I was going to mess up my card before I decided to install it.. Mentally prepared myself for that 1569 on my screen.

I had the single black tape on mine out of the box. Others on this thread also had the black tape on theirs and it still messed up their card. I took zero precautions and just followed the instructions; an example of a perfectly good working kit out of the box.

Unfortunately, I don't think the solution to the issue is known (at least to us).

Good luck, friend.

Much appreciated.
 
Also-- so far, so good. Everything works as expected without the shroud attached. It boosts where it's supposed to, and the power fan kicks in when it should. The only downside is that it sags a bit without the shroud (and with the case standing upright), and I have no idea if the GPM LEDs are going to work as expected since a lot of folks seem to be having trouble with those. The backplate lights up no problem, though, so that's a plus.
 
Temps were very impressive for the short while that I ran it... 43C max after a couple runs of Heaven, and the same after a couple benchmark runs of Superposition, which is at least 20C cooler than what I got with the stock heatsink. Wasn't really looking to stress it without the shroud attached, so that was all that I tested the card with before pulling it back out (I was just looking to make sure that it worked before taking the final few steps). The rad was propped up on the end of the box that the kit came in when I tested it, so it was only pulling fresh air from outside of the case at the time using the one stock fan. I will be running two NF-F12s in push/pull off of a motherboard header and setting them up as rear intake, though, so the end result will likely be in the same ballpark, though I am expecting it to run at least a few degrees warmer.
 
Overall it's been a very nerve-wracking experience as I've moved slowly (but surely) to get to the point where I am right now. But I'm leaving the shroud until tomorrow... I've had more than enough fun for one day.

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Dandigo
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/02 15:13:58 (permalink)
Just installed 2 of the kits on my 1080Ti's, both shrouds had the metal flange off of the plastic tabs. I noticed it because the shroud would not lay flush so upon further examination I realized what the issue was.

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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/02 22:59:07 (permalink)
SUCCESS.
 
It's been a pretty stressful week for me and this stupid graphics card ever since I broke that front LED connector on the stock cooler... so much so that I just sorta left the card alone, except for cleaning the stock TIM from the GPU core and heatsink, until yesterday afternoon.
 
(I also had to let the busted knuckle on my right hand heal up after punching a kitchen cabinet door immediately after the mishap with the card, but that's mostly healed now.)
 
Anyway, I finished up the card this evening and fired her up. I'm happy (actually, more like overjoyed) to report that it all came together perfectly. NO GIMPED POWER/BOOST CLOCK! She's been looping through Heaven now for about four hours, and the G LED is still blue, while the P and M LEDs are sitting in the green like they should be. I will need to tinker with setting up a fan curve for the radiator, but for now it's still working well enough even with the fans running at near-silent.
 
It's really sad that so many of these cards have ended up handicapped due to whatever it is that's causing the issue(s) with this kit, but I am extremely thankful for this thread. Without everyone else sharing what they'd found, I wouldn't have known what to look out for when it came to installing mine. It's entirely possible that it would've turned out okay anyway, but I feel pretty safe in saying that the extra precautions I took after reading through the thread likely helped to ensure that it went without a hitch. So thanks to everyone who contributed information/experiences/etc.; you've done a great service for the rest of us.
 
Dandigo
Just installed 2 of the kits on my 1080Ti's, both shrouds had the metal flange off of the plastic tabs. I noticed it because the shroud would not lay flush so upon further examination I realized what the issue was.



It's funny-- I actually went and bought a second kit last week (to keep as a spare), and the second kit had the loose grill rattling around on the end of the shroud. My first kit (the one I actually installed) had the grill snapped firmly in place out-of-the-box. And the second kit looks like it was actually a little newer, based on the S/N. Just goes to show that the quality control on these things is anything but...

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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 04:10:29 (permalink)
Bey guys so i just "upgraded" my FTW3 with the famous hybrid kit yestersday and now i have the same problem. Clock at 1569mhz, can't change anything in XOC or the computer freeze black screen etc. Sooo am i screwed yet? God damn i wish i found that thread before!
deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 06:26:12 (permalink)
Morgohrr
Bey guys so i just "upgraded" my FTW3 with the famous hybrid kit yestersday and now i have the same problem. Clock at 1569mhz, can't change anything in XOC or the computer freeze black screen etc. Sooo am i screwed yet? ...

Sorry to say it, but in all honesty... you probably are. EVGA should still honor the warranties on both items, though.
 
At this point all you can really do is refit the stock cooler, put the card back in, and see what happens as far as the boost clock is concerned.
 
If the card boosts correctly with the original cooler, then you've dodged a bullet and will only need to RMA the kit. However, it looks like almost everyone who's had the problem had it stay with the card after switching back, so it's very likely you'll need to RMA both.
 
Unfortunately, support will be closed for the holiday for about the next 20 hours or so... so you're basically just playing the waiting game until then. Best of luck when you do get through to them, though.

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Morgohrr
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 06:30:51 (permalink)
deadite_9
Morgohrr
Bey guys so i just "upgraded" my FTW3 with the famous hybrid kit yestersday and now i have the same problem. Clock at 1569mhz, can't change anything in XOC or the computer freeze black screen etc. Sooo am i screwed yet? ...

Sorry to say it, but in all honesty... you probably are. EVGA should still honor the warranties on both items, though.
 
At this point all you can really do is refit the stock cooler, put the card back in, and see what happens as far as the boost clock is concerned.
 
If the card boosts correctly with the original cooler, then you've dodged a bullet and will only need to RMA the kit. However, it looks like almost everyone who's had the problem had it stay with the card after switching back, so it's very likely you'll need to RMA both.
 
Unfortunately, support will be closed for the holiday for about the next 20 hours or so... so you're basically just playing the waiting game until then. Best of luck when you do get through to them, though.


Well thanks. I just put back the stock cooler and it stays underclocked. I just put the card back in the box and asked for a return to where i bought it it's still returnable there. Guess i'll have the hybrid kit refund and i wo 't mess with those anymore
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 07:51:45 (permalink)
Here are some pics....




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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 07:57:14 (permalink)
Everything is working great! Neither one of them goes above 43 degrees celsius even after looping Heaven for over 2 hours at 4K. The Flow Control software for the CLC 240 on the other hand.....
 

BLACK THUNDER
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Morgohrr
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 08:12:48 (permalink)
Dandigo
Everything is working great! Neither one of them goes above 43 degrees celsius even after looping Heaven for over 2 hours at 4K. The Flow Control software for the CLC 240 on the other hand.....
 
i guess you got lucky? Lol i really don't know what's happening with those kits
deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/03 08:47:18 (permalink)
Morgohrr
Well thanks. I just put back the stock cooler and it stays underclocked. I just put the card back in the box and asked for a return to where i bought it it's still returnable there. Guess i'll have the hybrid kit refund and i wo 't mess with those anymore

Sorry the card got screwed, but glad you've got an option to get a new replacement. If the metal grille on the end of the shroud is loose (it'll rattle when you shake the shroud if it is), then that was probably your culprit. It's pretty easy to fix, but I don't blame you one bit for not wanting to try it out on another new card.

Morgohrr
Dandigo
Everything is working great! Neither one of them goes above 43 degrees celsius even after looping Heaven for over 2 hours at 4K. The Flow Control software for the CLC 240 on the other hand.....
 
i guess you got lucky? Lol i really don't know what's happening with those kits

It really does look like it's just a matter of some (most?) kits not getting inspected properly before they leave the factory. Functionally, the kit works just fine as it is, but the shroud can toast the power delivery if you don't double-check things before installing it. EVGA should've recalled them and corrected the problem, or at least put a big paper warning in the box after they were made aware of it.



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Morgohrr
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/04 08:12:18 (permalink)
deadite_9
Morgohrr
Well thanks. I just put back the stock cooler and it stays underclocked. I just put the card back in the box and asked for a return to where i bought it it's still returnable there. Guess i'll have the hybrid kit refund and i wo 't mess with those anymore

Sorry the card got screwed, but glad you've got an option to get a new replacement. If the metal grille on the end of the shroud is loose (it'll rattle when you shake the shroud if it is), then that was probably your culprit. It's pretty easy to fix, but I don't blame you one bit for not wanting to try it out on another new card.

Morgohrr
Dandigo
Everything is working great! Neither one of them goes above 43 degrees celsius even after looping Heaven for over 2 hours at 4K. The Flow Control software for the CLC 240 on the other hand.....

i guess you got lucky? Lol i really don't know what's happening with those kits

It really does look like it's just a matter of some (most?) kits not getting inspected properly before they leave the factory. Functionally, the kit works just fine as it is, but the shroud can toast the power delivery if you don't double-check things before installing it. EVGA should've recalled them and corrected the problem, or at least put a big paper warning in the box after they were made aware of it.




Do do you think i should get a new kit and try again on a brand new FTW3 with a brand new Hybrid Kit? What should i check if i do this to be sure this doesn't happen again? Or should i just keep it air cooled and to hell with the hybrid? lol
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/04 09:30:55 (permalink)
I guess just putting Electrical tape where there is Metal parts would (i hope) solve it on a new kit. I'm not very hyped at the idea of maybe breaking a new card thos. But i really like the idea of an hybrid. Where i live summer gets hot and my card runs at like 75-76 celcius. P.s. my kit had the metal part (cheese grate) on the end very loose so...
deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/04 20:49:41 (permalink)
Morgohrr
Do do you think i should get a new kit and try again on a brand new FTW3 with a brand new Hybrid Kit? What should i check if i do this to be sure this doesn't happen again? Or should i just keep it air cooled and to hell with the hybrid? lol


That's completely up to you. I got lucky with mine, but I personally don't ever want to mess with installing one again. My nerves were shot to hell by the time I was done with it. Temps are amazing, though-- so it is totally worth the ordeal when it works.

Morgohrr
I guess just putting Electrical tape where there is Metal parts would (i hope) solve it on a new kit. I'm not very hyped at the idea of maybe breaking a new card thos. But i really like the idea of an hybrid. Where i live summer gets hot and my card runs at like 75-76 celcius. P.s. my kit had the metal part (cheese grate) on the end very loose so...


I used 1/4" (6mm) kapton tape instead. It's rated for really high temperatures and sticks really well without leaving any residue. Electrical tape obviously works, too, but it can get kinda messy sometimes after it's warmed up a bit. I covered the entire length of the bottom edge of the metal grille, as well as laying the tape over a few components along the edge of the board at the back. Theoretically, the small section of black film that's attached to one side of the grille at the factory should be all that you need, but I wasn't about to take any chances. I went all overkill on it, because anything worth doing is always worth over-doing.

As for the rest of the install, I followed the instructions to the letter, except that I didn't bother with removing the backplates since it wasn't necessary, and leaving them on kept me from having to deal with the thermal pads. (You still have to remove the screws, obviously, but you can just leave the backplates alone since the pads will hold them in place.) I also removed the bracket from the front of the card, because it made it easier to mount the shroud, and I tested the card with just the pump and power mosfet/fan attached... just to make sure that it still boosted correctly before adding the shroud. I also wrapped the fan lead for the rad around the pump housing and taped it down to the PCB since I'm not using the included fan (and not having to route a cable I'm not even going to use just made for an overall cleaner appearance).
 
Snapping the grille back in place (if it's loose) is probably the most important step. Mine was actually snapped in place when I took it out of the box, but the second kit that I bought (for spare parts) rattled like almost all the others-- so I guess it really is just luck of the draw with that particular part.
 
Best of luck to you if you do decide to give it another go.

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Morgohrr
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/05 06:38:42 (permalink)
deadite_9
Morgohrr
Do do you think i should get a new kit and try again on a brand new FTW3 with a brand new Hybrid Kit? What should i check if i do this to be sure this doesn't happen again? Or should i just keep it air cooled and to hell with the hybrid? lol


That's completely up to you. I got lucky with mine, but I personally don't ever want to mess with installing one again. My nerves were shot to hell by the time I was done with it. Temps are amazing, though-- so it is totally worth the ordeal when it works.

Morgohrr
I guess just putting Electrical tape where there is Metal parts would (i hope) solve it on a new kit. I'm not very hyped at the idea of maybe breaking a new card thos. But i really like the idea of an hybrid. Where i live summer gets hot and my card runs at like 75-76 celcius. P.s. my kit had the metal part (cheese grate) on the end very loose so...


I used 1/4" (6mm) kapton tape instead. It's rated for really high temperatures and sticks really well without leaving any residue. Electrical tape obviously works, too, but it can get kinda messy sometimes after it's warmed up a bit. I covered the entire length of the bottom edge of the metal grille, as well as laying the tape over a few components along the edge of the board at the back. Theoretically, the small section of black film that's attached to one side of the grille at the factory should be all that you need, but I wasn't about to take any chances. I went all overkill on it, because anything worth doing is always worth over-doing.

As for the rest of the install, I followed the instructions to the letter, except that I didn't bother with removing the backplates since it wasn't necessary, and leaving them on kept me from having to deal with the thermal pads. (You still have to remove the screws, obviously, but you can just leave the backplates alone since the pads will hold them in place.) I also removed the bracket from the front of the card, because it made it easier to mount the shroud, and I tested the card with just the pump and power mosfet/fan attached... just to make sure that it still boosted correctly before adding the shroud. I also wrapped the fan lead for the rad around the pump housing and taped it down to the PCB since I'm not using the included fan (and not having to route a cable I'm not even going to use just made for an overall cleaner appearance).
 
Snapping the grille back in place (if it's loose) is probably the most important step. Mine was actually snapped in place when I took it out of the box, but the second kit that I bought (for spare parts) rattled like almost all the others-- so I guess it really is just luck of the draw with that particular part.
 
Best of luck to you if you do decide to give it another go.


Thanks for the heads up! I'll give it another go but i'll have to wait like a week to get the new card. I'll get the new Hybrid kit tomorrow i'll open it and see if it's loose in the meantime. I'll let you know how it goes when i get the card and mount it!
Canting
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/06 00:36:27 (permalink)
My kit just came in and had the metal part hanging. I snapped it back in and it no longer rattles when I shake the shroud.
Morgohrr
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/06 09:23:53 (permalink)
Canting
My kit just came in and had the metal part hanging. I snapped it back in and it no longer rattles when I shake the shroud.

Please update me when you finished installing the kit! And if you put some tape or not thanks!
Canting
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/06 14:24:33 (permalink)
There was already tape on that area, so I didn’t put any.
Canting
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/15 01:20:32 (permalink)
Morgohrr
Canting
My kit just came in and had the metal part hanging. I snapped it back in and it no longer rattles when I shake the shroud.

Please update me when you finished installing the kit! And if you put some tape or not thanks!


Just finished installing last night. Everything is good.
deadite_9
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/15 06:53:32 (permalink)
Canting
Morgohrr
Canting
My kit just came in and had the metal part hanging. I snapped it back in and it no longer rattles when I shake the shroud.

Please update me when you finished installing the kit! And if you put some tape or not thanks!


Just finished installing last night. Everything is good.

Congrats, and enjoy! Also, I think this just emphasizes that if you inspect the parts that come with the kit beforehand, follow the instructions carefully, and just generally take your time with it, then you're most likely going to end up with a successful install.
 
Thanks for posting the follow-up.

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Kingpolo
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/20 00:16:52 (permalink)
Anyone have the proper instructions to install the Hybrid cooler so I don't break a 2nd 1080 TI FTW3? What should I be looking out for most importantly?
FlyingFish73
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/20 13:16:00 (permalink)
Evga has the official instructions to download.
https://www.evga.com/supp...FTW3_Hybrid_manual.pdf

Mick
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/20 15:49:00 (permalink)
Edit: Doh, maybe if I just read a bit. Thanks to everyone in this thread!
post edited by Kingpolo - 2018/09/20 17:59:25
HeavyHemi
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem! 2018/09/20 16:05:19 (permalink)
Kingpolo
I would like to update everyone that I called EVGA and they acknowledged this as being a manufacturer issue. They offered complimentary "advanced RMA" where they send out the part(s) within a day or two while I get my stuff together and send back. When I asked how to prevent this from happening again, he mentioned the cooler they send to replace has a shroud that is fixed to not cause this exact problem, whatever interaction happens between the shroud and GPU that locks it.
 
I am currently having my technician place the base heatsink and fans back on to test the GPU's clocks and see if it can get past 1569, if not I know I will have to send both the GPU and cooler back in.




Yes indeed, they 'say that it is fixed' but as you've been reading, even *new serial numbers are having the issue. As I suggested to you before, the key issues, particularly the metal trim piece, have been highlighted. Do yourself a favor and take a half hour or so to read through the thread. It will save you time and aggravation later. Then if you still have questions they will be informed ones.

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