Hi everyone,

Here's a relatively simple guide for understanding the changes to the warranty for original owners and secondhand owners.  Most people by now have heard that a proof of purchase is now needed for secondhand warranties if the product falls under our new warranty.  This warranty came into effect on May 25th, 2018.  This will be covered, but we may as well discuss everything that's needed for both original and secondhand owners for EVGA products.
 
Here's the obligatory link to the EVGA Warranty section: https://www.evga.com/warranty/

First, there are two types of dates you need to understand for the warranty:

• Purchase date - This is the date that the original owner purchased the product from EVGA.com or an authorized reseller.  This is important for the original owner only.  When the original owner registers a product, the purchase date is the correct date to use and is the date upon which the warranty begins.  This date will eventually need to be verified by a proof of purchase.
• Shipping date - This is the date that the product originally shipped from EVGA directly to a customer or to an authorized reseller.  When a secondhand owner registers a product, the shipping date will be used to determine the beginning and end of the warranty period.  Depending upon the original ship date, a proof of purchase may be needed by the secondhand owner.

Second, the product's purchase or shipping date will determine which warranty terms apply.  If the product was purchased or shipped before May 25th, 2018, then the older warranty terms apply.  If the product was purchased or shipped on or after May 25th, 2018, then the new warranty terms apply. 

• Old Warranty - Products purchased or shipped before May 25th, 2018:
  • Original Owners - Original owners need to submit a valid proof of purchase to verify that they are the original owner and to establish the purchase date, or when the warranty period begins.
    • Other reasons to upload a proof of purchase -
      Spoiler

      • Step-Up (if available for your product or region)
      • Extended Warranty (if available for your product or region)
      • EAR or Cross-ship RMA options (if available for your product or region)
      • Promotions
      • Affiliate Reward codes (proof of purchase required for approval)

      close
  • Exception - A proof of purchase does not need to be uploaded if the product was purchased on EVGA.com from your account
• Secondhand Owners - No proof of purchase necessary if the product shipped from EVGA before May 25th, 2018

 

• New/Current Warranty - Products purchased or shipped on or after May 25th, 2018:
  • Original Owners - Original owners need to submit a valid proof of purchase to verify that they are the original owner and to establish the purchase date, or when the warranty period begins.
    • Other reasons to upload a proof of purchase -
      Spoiler

      • Step-Up (if available for your product or region)
      • Extended Warranty (if available for your product or region)
      • EAR or Cross-ship RMA options (if available for your product or region)
      • Promotions
      • Affiliate Reward codes (proof of purchase required for approval)

      close
  • Exception - A proof of purchase does not need to be uploaded if the product was purchased on EVGA.com from your account
• Secondhand Owners - Secondhand owners of a product shipped from EVGA on or after May 25th, 2018 must provide a proof of purchase of the sale from the previous owner to you, the current owner.

Third, if a proof of purchase is needed, what do original owners or secondhand owners need to provide?
 
We have a helpful FAQ to explain how to acquire and upload your proof of purchase here:https://www.evga.com/support/faq/afmmain.aspx?faqid=58652.  There are other types of proof of purchase that will be accepted.  Similarly, you may need to scan or take a photo of your proof of purchase, if you only have a physical copy.  If you are unable to provide these types of a proof of purchase, please contact our Customer Service to see what other options may be available.

• Original owners:
  • Original owners must provide a proof of purchase regardless of when the product was purchased.
    • The exception to the rule is if the original owner purchased the product from EVGA.com from the original owner's EVGA.com account.  Please remember to register the product, however.
  • Original owners should be able to provide the proof of purchase from the authorized reseller.  In most cases, a screenshot, PDF, or Windows XPS version from the reseller should be acceptable.  As noted above, a scanned or photograph of the proof of purchase should be sufficient.  Again, beyond the most common types of proof of purchases provided to us, there may be other options for an original owner to provide a proof of purchase.
• Secondhand owners
  • Secondhand owners are required to provide a proof of purchase if the product was shipped from EVGA on or after May 25th, 2018.  If the product shipped from EVGA prior to May 25th, 2018, no proof of purchase is required.
  • Secondhand owners should provide a proof of purchase showing the sale between the current owner (i.e. YOU) and previous owner (i.e. the person selling the card).  This may be as simple as a screenshot of a PayPal invoice, Venmo invoice, Amazon Payments invoice, Ebay invoice, etc.  It is understood that sometimes sales are not done online, so another means of showing the sale, even if it's made for the purpose of this proof of purchase, is acceptable. 
  • Secondhand owners should not provide the original owner's proof of purchase from an authorized reseller, or the proof of purchase between previous owners of the card.
  • If you have any questions about what type of proof of purchase is needed, please contact our Customer Service.

FAQ
 
Q. I want to register my product, but I don't have a proof of purchase.

Q. I bought this EVGA product secondhand. What should I do when I register it?Q. I registered my secondhand EVGA product, but why does it give me options for Step-Up, Extended Warranty, EAR, and other features that original owners are eligible for?
 
Q. I want to purchase a used EVGA product. How can I tell if it was shipped from EVGA before the warranty changed on May 25th, 2018?

Q. I purchased my EVGA graphics card from a friend last year. Does this mean I need a proof of purchase?

Q. I bought my EVGA graphics card from the original owner who said he bought the EVGA product after May 25th, 2018, but the product's shipping date is before May 25th, 2018.  Which warranty applies to my product?
 
Q. I bought my card secondhand, but the original owner never registered the product and is willing to give me his original proof of purchase.  If I register the product and upload the proof of purchase, will I be considered the original owner?
 
Q. I bought my -RX product secondhand, but it says it cannot find my warranty information or it says there is no warranty.
 
Q. My product is not registered.  How can I tell how much time is left on my warranty?
 
Q. My product is registered.  How can I tell how much time is left on my warranty? Hopefully, this clears up any confusion over this matter.  If you have other questions, please ask them below and I'll consider adding them to the FAQ.

 
Good thread. Very informative.   

What if a card is purchased as a gift for someone? Does the purchaser need to register the card even though they are never going to remove it from the box?

I found a thread online that said EVGA offers a pay-for-repair service on their cards if out of warranty, is that still available? I purchased an unregistered card secondhand and it died shortly after...

CDavison
I found a thread online that said EVGA offers a pay-for-repair service on their cards if out of warranty, is that still available? I purchased an unregistered card secondhand and it died shortly after... 

As Scarlet stated, we stopped offering out of warranty repair service a while ago, as in many cases it was more costly to repair (if a repair was even possible) than it was to purchase a new product. No only that, but in most cases of an out of warranty item, the components necessary for repairs may no longer be available. If there is something repairable on a product, in most cases, a local electronics repair shop would be your best option.

This policy is global. 

giovanni_1972
Hi, 
 
I bought my EVGA 1060 6GB on E-bay, the card was never registered and used about 6 months according to the previous owner, but the original owner doesn't have the sales receipt. I registered it with EVGA, in case I need to send it for warranty, do I give EVGA my receipt from ebay from when I bought it from the original owner?
 
Any help appreciated.

Yes, your eBay receipt showing that you purchased the card from the original owner should work fine.

Can the warranty be transferred to a 3rd, 4th owner etc?

For example, if the person I am purchasing the card from is the 2nd owner making me the 3rd, will I be able to transfer the warranty?

Sajin

aameghoo
Can the warranty be transferred to a 3rd, 4th owner etc?

For example, if the person I am purchasing the card from is the 2nd owner making me the 3rd, will I be able to transfer the warranty?

Pretty sure the answer to your question is yes.

Yes.

ChrisTC
Could you buy extended warranty if you are the secondary owner? That if I bought it from the original owner and there is still warranty left could I pay for an addition warranty to extend the time left or an entirely different warranty after the time has expired? 

No. Extended warranty is only purchasable by the original owner during the first 90 days of ownership. Extended warranty is not available for second hand purchase.

Hello Everyone, I purchased a used 1080Ti SC2 yesterday, technically I'll now be the 3rd owner, the person who sold it me had it off with Original owner last year without the invoice during a face to face sale and didn't bother to register the card under his name, I myself do not have any proof of purchase either as I purchased it face to face too.
 
I've checked the ship date with the support team and it's listed as July 19th 2018 which therefore falls under the new warranty terms. Does this mean I'm unable to register the card for warranty as the new owner? 
 
Many Thanks.

the_Scarlet_one
I would suggest talking to the support team and seeing what can be done. While you wait for their response, did you purchase in person, or through PayPal?

Thanks for your reply 
 
I purchased in person, cash in hand. The card is fully boxed with the posters and stickers still intact, the only reason they sold me the 1080Ti is that they'd upgraded to a 2080 card.

EVGATech_JeffP
 
 

• Secondhand owners should provide a proof of purchase showing the sale between the current owner (i.e. YOU) and previous owner (i.e. the person selling the card).  This may be as simple as a screenshot of a PayPal invoice, Venmo invoice, Amazon Payments invoice, Ebay invoice, etc.  It is understood that sometimes sales are not done online, so another means of showing the sale, even if it's made for the purpose of this proof of purchase, is acceptable. 

 
Thanks for your reply JeffP. I shall try and get a receipt written out, Is there anything in particular that needs to be written on the receipt to qualify for the warranty change over?

Hi, 
 
My problem is a bit complex...
 
I've just bought used 1080 FTW from original owner. The card is a replacement, as the original broke (1070 FTW). Original card was purchased in June 2017, and the RMA took place in August 2018 (so after 25th May 2018). In such case, does it fall under new or old warranty?
 
Furthermore, replacement card has never been registered by original owner. When I register, shall I use S/N of the old card, or the new card S/N? Shall I provide original proof of purchase (I got it from the original owner, but it is for different graphic card) or shall I present a proof of my transaction with original owner.
 
I appreciate any help with making it less complex :)
 
Thanks

Thank you Sajin for ridiculously quick response :) Much appreciated!