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Hot![FAQ]Original and Secondhand Warranty FAQ

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my_hobby
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Re: Original and Secondhand Warranty FAQ 2019/04/30 02:03:47 (permalink)
Hey. I want to buy a new power supply, it was brought from the US, as a confirmation, saler give me a screenshot from your personal Amazon account on the phone, since there is no access to the PC for a print. The screenshot shows the date of purchase, order number and product. Is it appropriate to attach as an invoice during product registration? Thank.

i7 8700k/EVGA Z370 Classified K/Patriot Viper Elite 2x8GB 3600mhz CL16/EVGA GTX 1080/WD 1TB/Samsung 860 EVO 1TB+250GB/EVGA G3 550W/Corsair 760T/Asus BE24AQLB/Edifier R2800
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_JeffP
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Re: Original and Secondhand Warranty FAQ 2019/04/30 02:18:35 (permalink)
my_hobby
Hey. I want to buy a new power supply, it was brought from the US, as a confirmation, saler give me a screenshot from your personal Amazon account on the phone, since there is no access to the PC for a print. The screenshot shows the date of purchase, order number and product. Is it appropriate to attach as an invoice during product registration? Thank.

The invoice needs to show how you purchased the power supply. Not how the seller purchased it. 

Everything is security. 
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my_hobby
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Re: Original and Secondhand Warranty FAQ 2019/04/30 02:23:47 (permalink)
I will buy through the delivery service. We have a service to pay for goods upon receipt. I will receive a receipt for payment at the post office. The check for paymant and receipt of goods will be in Ukrainian language, is it ok?
post edited by my_hobby - 2019/04/30 02:27:21

i7 8700k/EVGA Z370 Classified K/Patriot Viper Elite 2x8GB 3600mhz CL16/EVGA GTX 1080/WD 1TB/Samsung 860 EVO 1TB+250GB/EVGA G3 550W/Corsair 760T/Asus BE24AQLB/Edifier R2800
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my_hobby
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Re: Original and Secondhand Warranty FAQ 2019/05/01 00:49:20 (permalink)
Sorry for the annoyance, because tomorrow they will send me a power supply, I want to understand what kind of check is enough for me? Since it is still not too late to refuse the parcel. Much do not want to lose the warranty of 10 years.
I will receive a remittance check through the mail to the seller (in our country, a very popular service of payment for the goods upon receipt, at the same time you can inspect for external defects, etc.)
 
Thank you.

i7 8700k/EVGA Z370 Classified K/Patriot Viper Elite 2x8GB 3600mhz CL16/EVGA GTX 1080/WD 1TB/Samsung 860 EVO 1TB+250GB/EVGA G3 550W/Corsair 760T/Asus BE24AQLB/Edifier R2800
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_JeffP
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Re: Original and Secondhand Warranty FAQ 2019/05/01 01:28:58 (permalink)
my_hobby
Sorry for the annoyance, because tomorrow they will send me a power supply, I want to understand what kind of check is enough for me? Since it is still not too late to refuse the parcel. Much do not want to lose the warranty of 10 years.
I will receive a remittance check through the mail to the seller (in our country, a very popular service of payment for the goods upon receipt, at the same time you can inspect for external defects, etc.)
 
Thank you.


I apologize for the confusion, you would only have a 3 year warranty as the 10 year warranty is only offered to the original purchaser. The first post on this thread covers what documentation is needed. 

Everything is security. 
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my_hobby
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Re: Original and Secondhand Warranty FAQ 2019/05/01 01:59:18 (permalink)
EVGATech_JeffP
I apologize for the confusion, you would only have a 3 year warranty as the 10 year warranty is only offered to the original purchaser. The first post on this thread covers what documentation is needed.



So sorry to hear that. After all, the power supply is new, just not useful to 1 owner. We'll have to order and wait from the official supplier.
Thank you very much.

i7 8700k/EVGA Z370 Classified K/Patriot Viper Elite 2x8GB 3600mhz CL16/EVGA GTX 1080/WD 1TB/Samsung 860 EVO 1TB+250GB/EVGA G3 550W/Corsair 760T/Asus BE24AQLB/Edifier R2800
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Myrmeleon
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Re: Original and Secondhand Warranty FAQ 2019/08/16 13:30:01 (permalink)
Hi all,
I'm the first owner of a Evga GTX 1080TI SC Black Edition Gaming (11G-P4-6393-KR), buyed directly from eu evga store 1 year ago, 02 august 2018.
 
If I want to sell my card to another buyer, do I have to remove the registration from my account?
 
The second hand owner must report which shipping date? The shipping date when evga store shipped the card to me, or when i sent the card to 2nd hand buyer?
 
And again, if the 2nd hand owner buy from me not with an online transaction but directly cash, so between two occasional customers not for affair, and so without an invoice, which proof must o can provide to Evga?
 
Thank you for support!
 
Davide
 
 
 
 
 
post edited by Myrmeleon - 2019/08/16 13:31:10
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EVGATech_LeeM
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Re: Original and Secondhand Warranty FAQ 2019/08/16 13:49:43 (permalink)
Myrmeleon
Hi all,
I'm the first owner of a Evga GTX 1080TI SC Black Edition Gaming (11G-P4-6393-KR), buyed directly from eu evga store 1 year ago, 02 august 2018.
 
If I want to sell my card to another buyer, do I have to remove the registration from my account?
 
The second hand owner must report which shipping date? The shipping date when evga store shipped the card to me, or when i sent the card to 2nd hand buyer?
 
And again, if the 2nd hand owner buy from me not with an online transaction but directly cash, so between two occasional customers not for affair, and so without an invoice, which proof must o can provide to Evga?
 
Thank you for support!
 
Davide

So, a few things here.
 
1. There's no need to remove the registration.  The only ability you have is to "unregister" it from your account.  We still see the product as being previously registered to you, but it removes it from your list of registered products when you view it from the EVGA website; in other words, it removes a little clutter from your registered products list.
2. The second hand owner can put the date he purchased it from you.  We have the internal date of when the product originally shipped from EVGA.
3. In that scenario, just create a proof of purchase on paper or in a digital document and upload that.
#38
Myrmeleon
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Re: Original and Secondhand Warranty FAQ 2019/08/16 15:43:49 (permalink)
EVGATech_LeeM
Myrmeleon
Hi all,
I'm the first owner of a Evga GTX 1080TI SC Black Edition Gaming (11G-P4-6393-KR), buyed directly from eu evga store 1 year ago, 02 august 2018.
 
If I want to sell my card to another buyer, do I have to remove the registration from my account?
 
The second hand owner must report which shipping date? The shipping date when evga store shipped the card to me, or when i sent the card to 2nd hand buyer?
 
And again, if the 2nd hand owner buy from me not with an online transaction but directly cash, so between two occasional customers not for affair, and so without an invoice, which proof must o can provide to Evga?
 
Thank you for support!
 
Davide

So, a few things here.
 
1. There's no need to remove the registration.  The only ability you have is to "unregister" it from your account.  We still see the product as being previously registered to you, but it removes it from your list of registered products when you view it from the EVGA website; in other words, it removes a little clutter from your registered products list.
2. The second hand owner can put the date he purchased it from you.  We have the internal date of when the product originally shipped from EVGA.
3. In that scenario, just create a proof of purchase on paper or in a digital document and upload that.




 
Thank you for response!
 
#39
piggradio
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Re: Original and Secondhand Warranty FAQ 2019/09/23 18:10:46 (permalink)
Hello, may I please ask what the proper procedure is to register a product that you won during a live EVGA broadcast?  Thanks.


#40
Sajin
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Re: Original and Secondhand Warranty FAQ 2019/09/23 19:24:10 (permalink)
piggradio
Hello, may I please ask what the proper procedure is to register a product that you won during a live EVGA broadcast?  Thanks.




Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#41
piggradio
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Re: Original and Secondhand Warranty FAQ 2019/09/24 03:48:28 (permalink)
Thanks for posting the helpful video.  Cheers!


#42
Sajin
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Re: Original and Secondhand Warranty FAQ 2019/09/24 11:14:06 (permalink)
No problem.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#43
BObiesie18
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Re: Original and Secondhand Warranty FAQ 2019/10/28 16:50:17 (permalink)
The resolution of my issue began with a phone call and I was fortunate to have Jose Calderon take my call. Jose was very cordial and professional from the beginning. Though we encountered limitations that placed me in a huge disadvantage to receive a replacement for my failed GPU, Jose went the extra mile to escalate my issue with his supervisor and per his approval, my issue was resolved as a result. My esteemed opinion of EVGA as a company is reflective of Jose's conduct and representation of the company's values and customer service. He deserves a raise!
I would describe EVGA as a company that takes pride in customer satisfaction and upholds its core values. I highly recommend EVGA and their products to friends, family and the rest of the world.
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