dual109
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/20 05:41:56
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PietroBR
I have started the RMA process of my Hybrid Kit.
And soon enought will do on my card as well.
Did you guys, who RMAed the Kit, needed to upload photos of the S/N and the product itself to EVGA? (might be a procedure specific for EVGA Brazil, but who knows..)
Just needed to register the kit, the serial number is on the radiator. one of the EVGA techguys posted the process a couple of pages back
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/20 05:46:20
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dual109
PietroBR
I have started the RMA process of my Hybrid Kit.
And soon enought will do on my card as well.
Did you guys, who RMAed the Kit, needed to upload photos of the S/N and the product itself to EVGA? (might be a procedure specific for EVGA Brazil, but who knows..)
Just needed to register the kit, the serial number is on the radiator. one of the EVGA techguys posted the process a couple of pages back
Already did, They approved the RMA a few moments ago. Thanks for the reply anyway dual109.
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hasler74
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/20 11:33:02
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Not sure what to make of customer services response. They said the issue was limited and they have not had any recent instances. Based on the last thread that seems suspect. Oh well at least they garenteed an rma if it breaks.
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/20 15:38:57
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hasler74
Not sure what to make of customer services response. They said the issue was limited and they have not had any recent instances. Based on the last thread that seems suspect. Oh well at least they garenteed an rma if it breaks.
In fairness, if there were 100 people who reported issues with the kit versus the number of ftw3 / hybrid cards out there that didn't they would say not a lot. Not a response we would all want but at least they do honor their RMAs.
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hasler74
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/20 22:35:08
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Well, I put it together. I noticed the grill was a little loose so made sure to snap it tight. It did have the small strip of tape on the grill section that goes near the power section.
So far after benching it is performing a few percent higher than prior marks. Fingers crossed that it stays this way.
On a side note the kit has several screw sets that do not match the item P/Ns in the directions and two screws that were supposed to be Phillips but needed a very small Allen key. Slightly annoying especially when paired with EVGA's amazing technical instructions.
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 00:56:37
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hasler74
Well, I put it together. I noticed the grill was a little loose so made sure to snap it tight. It did have the small strip of tape on the grill section that goes near the power section.
So far after benching it is performing a few percent higher than prior marks. Fingers crossed that it stays this way.
On a side note the kit has several screw sets that do not match the item P/Ns in the directions and two screws that were supposed to be Phillips but needed a very small Allen key. Slightly annoying especially when paired with EVGA's amazing technical instructions.
Good to hear you had a successful assembly! That's the reason I'm hesitant to put on my shroud (aside from being lazy and work getting in the way), I was checking out the instructions and the screws that came with and noticed some of them didn't appear in there! Lol!
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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hasler74
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 10:14:55
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Fortunately, I had a very small Allen key. I would have been very upset if I didn't as those two screws were needed to secure the tubing exit block.
On a side note when you do eventually try. The number 8 screw is the same you are taking out of the backplate, the spring screws are different, and the no 9 screw has different threading than the normal back plate screws. You do need to remove all the screws on the backplate with the exception of the one with the nut by I/O. You do not need to actually remove the back plate. You can leave it on stuck with the thermal pads. I would recommend to check an make sure the grill is secure and there is a small piece of nonconductive almost transparent tape on the grill on the power delivery side. Also have a .05 allen key on standby if your kit has those screws.
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 10:58:46
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hasler74
Fortunately, I had a very small Allen key. I would have been very upset if I didn't as those two screws were needed to secure the tubing exit block.
On a side note when you do eventually try. The number 8 screw is the same you are taking out of the backplate, the spring screws are different, and the no 9 screw has different threading than the normal back plate screws. You do need to remove all the screws on the backplate with the exception of the one with the nut by I/O. You do not need to actually remove the back plate. You can leave it on stuck with the thermal pads. I would recommend to check an make sure the grill is secure and there is a small piece of nonconductive almost transparent tape on the grill on the power delivery side. Also have a .05 allen key on standby if your kit has those screws.
Thank you for the tip! I will definitely take your advice and make sure I refer to your post before I put on the shroud. 
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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Mattcsheppard
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 12:24:51
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Don't forget, if you ship your cooler back on RMA to keep the shroud and possibly the heatsink/fan.. I learned the hard way and I don't get it back.
I sent my entire kit back and received just the pump, radiator, and mounting plate. I was not shipped the heatsink, fan, or shroud... makes me a little upset because the cause of this issue is unknown and to my knowledge none of the parts I shipped back were actually bad, there is just something about the kit (probably the mounting hardware or the loose vent thing)..
The customer service rep talked to me like I was an idiot for not reading the instructions, yet they say nothing about the heat sink and fan. He also acted like he was not aware of any issue with this product.
I really needed this cooler due to space restrictions/cooling needs.. I'm starting to give up on the idea though. Hope they can send my parts back to me, but it's starting to look like I'm just out the money and time on this entire endeavor.
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 14:30:43
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Mattcsheppard
Don't forget, if you ship your cooler back on RMA to keep the shroud and possibly the heatsink/fan.. I learned the hard way and I don't get it back.
I sent my entire kit back and received just the pump, radiator, and mounting plate. I was not shipped the heatsink, fan, or shroud... makes me a little upset because the cause of this issue is unknown and to my knowledge none of the parts I shipped back were actually bad, there is just something about the kit (probably the mounting hardware or the loose vent thing)..
The customer service rep talked to me like I was an idiot for not reading the instructions, yet they say nothing about the heat sink and fan. He also acted like he was not aware of any issue with this product.
I really needed this cooler due to space restrictions/cooling needs.. I'm starting to give up on the idea though. Hope they can send my parts back to me, but it's starting to look like I'm just out the money and time on this entire endeavor.
Whoa. I was about to send my kit on friday for RMA. Thanks for letting me know this. althought I tried to contact EVGA Latin America to make sure on what to send, and I'm still waiting for a response.
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atomicvai
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 15:02:47
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Cross shipping is your friend. Send back only what they send you.
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/21 15:27:07
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Got a response on the email I have sent to them. Still, a little bit confusing after reading about the heatsink from VRM.
Good Evening,
Thank you for contacting EVGA customer support. Since this is an issue with a hybrid kit, you will need to send in the entire kit, which includes the shroud, pump and the fans.
Regards,
EVGA.
This might be, as well, a diferent procedure since I'm in EVGA LATAM.
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/22 05:11:18
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Reporting back in after finally installing the shroud. The card works perfect. I had it run Heaven at 2063 Mhz and it only hit 46-47*C. Very happy with the performance! I will now try to push further! I really think the issue is the loose grill when the shroud comes out the box. I was able to notice mine loose and made sure to lock it back in its tabs before doing any installation. I guess letting it run without the shroud first to test was a prudent move as well. I hope you guys getting RMA get treated well!
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/22 17:31:32
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mark_thaddeus
Reporting back in after finally installing the shroud. The card works perfect. I had it run Heaven at 2063 Mhz and it only hit 46-47*C. Very happy with the performance! I will now try to push further!
I really think the issue is the loose grill when the shroud comes out the box. I was able to notice mine loose and made sure to lock it back in its tabs before doing any installation. I guess letting it run without the shroud first to test was a prudent move as well.
I hope you guys getting RMA get treated well!
Awesome. Out of curiosity, What's your room temp when benchmarking? 2063Mhz is pretty sweet at those temps.
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/23 19:59:55
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PietroBR
Awesome.
Out of curiosity,
What's your room temp when benchmarking?
2063Mhz is pretty sweet at those temps.
Room temp is 25~27*C when bench-marking! Very happy with the card!  Edit: I do have to add that by placing the rad higher than the card did wonders for temps with my current case!
post edited by mark_thaddeus - 2018/02/23 20:05:14
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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dual109
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/23 21:03:50
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mark_thaddeus
PietroBR
Awesome.
Out of curiosity,
What's your room temp when benchmarking?
2063Mhz is pretty sweet at those temps.
Room temp is 25~27*C when bench-marking! Very happy with the card!
Edit: I do have to add that by placing the rad higher than the card did wonders for temps with my current case!
Hi, I have my kit in storage since before xmas and still trying to find the courage and time to install it. Prob give it ago soon keeping in mind feed back in this forum. Just wondering u put the rad at rear of case where advised? Cheers
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/23 22:55:28
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dual109
Hi,
I have my kit in storage since before xmas and still trying to find the courage and time to install it. Prob give it ago soon keeping in mind feed back in this forum. Just wondering u put the rad at rear of case where advised?
Cheers
Yes, I used it as rear exhaust in my H400i. My current setup is a 240 rad up front for my CPU and the Hybrid as exhaust. Great temps all around!
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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MarcSam
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/24 02:55:33
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So all in all is it safe to say that this kit won't give anymore problems?
I'm just asking because is in my future plane of upgrading process of my system.
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/24 03:23:46
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mark_thaddeus
PietroBR
Awesome.
Out of curiosity,
What's your room temp when benchmarking?
2063Mhz is pretty sweet at those temps.
Room temp is 25~27*C when bench-marking! Very happy with the card!
Edit: I do have to add that by placing the rad higher than the card did wonders for temps with my current case!
Whoa. Those are some very nice temps. you got on the card. can you imagine lowering the room temp to 20ºC just to see what it looks like  . I have sended my kit yesterday to the USA. gotta wait to see if everything goes ok and all parts come back as it should. And later on March, I will be sending my FTW3 to RMA as well, since the loosen back cage messed up with the Voltage Controller somehow (won't past 0.950V in full load).
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/24 05:15:48
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MarcSam
So all in all is it safe to say that this kit won't give anymore problems?
I'm just asking because is in my future plane of upgrading process of my system.
As long as you check the shroud when you get it, you should be good. You just need to make sure that the grill isn't loose even very slightly. If it is, you need to re-check that it's properly clipped on to the 4 tabs. Once you've done that, install the block and the VRM cooler first, then test the unit. After testing you can then install the shroud.
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/24 05:21:30
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PietroBR
Whoa.
Those are some very nice temps. you got on the card.
can you imagine lowering the room temp to 20ºC just to see what it looks like .
I have sended my kit yesterday to the USA.
gotta wait to see if everything goes ok and all parts come back as it should.
And later on March, I will be sending my FTW3 to RMA as well, since the loosen back cage messed up with the Voltage Controller somehow (won't past 0.950V in full load).
I'd love to try lowering my A/C just to see how cool she gets but the wifey hates it when it gets too cold in our room!  You should be good with the RMA, just use the forum if anything comes up so it can have better visibility!
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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bisu0728
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/25 22:52:09
(permalink)
Finally, my RMA hybrid kit worked... I got my RMA card and kit back last week and have the kit installed this weekend. It finally worked without any issue. The metal grate was loose. But I think that is not the root cause. I was been told by EVGA that a batch of kits had a pump/fan/header(unknown) problem and it will make the card short of voltage delivery permanently. And all RMA kit been sent out for customer should be problem free. I also changed the stock fan to Noctua fan connected with "PWM fan adapter for GPU". Now I am able to control the fan speed via EVGA Precision software. So happy with my baby now!!! LOL, hope everyone here can get it done without any issue anymore.  
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dual109
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/25 23:02:28
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bisu0728
Finally, my RMA hybrid kit worked...
I got my RMA card and kit back last week and have the kit installed this weekend.
It finally worked without any issue. The metal grate was loose. But I think that is not the root cause.
I was been told by EVGA that a batch of kits had a pump/fan/header(unknown) problem and it will make the card short of voltage delivery permanently.
And all RMA kit been sent out for customer should be problem free.
I also changed the stock fan to Noctua fan connected with "PWM fan adapter for GPU". Now I am able to control the fan speed via EVGA Precision software.
So happy with my baby now!!!
LOL, hope everyone here can get it done without any issue anymore.
 
Looks great, so what are you temps underload? Also maybe I couldn't see clearly but the hoses are suppose to be at bottom to prevent air bubbles but looking at your picks it might be tight squeenze anyway.
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bisu0728
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/25 23:13:01
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dual109
bisu0728
Finally, my RMA hybrid kit worked...
I got my RMA card and kit back last week and have the kit installed this weekend.
It finally worked without any issue. The metal grate was loose. But I think that is not the root cause.
I was been told by EVGA that a batch of kits had a pump/fan/header(unknown) problem and it will make the card short of voltage delivery permanently.
And all RMA kit been sent out for customer should be problem free.
I also changed the stock fan to Noctua fan connected with "PWM fan adapter for GPU". Now I am able to control the fan speed via EVGA Precision software.
So happy with my baby now!!!
LOL, hope everyone here can get it done without any issue anymore.
Looks great, so what are you temps underload? Also maybe I couldn't see clearly but the hoses are suppose to be at bottom to prevent air bubbles but looking at your picks it might be tight squeenze anyway.
It is tight, I can't make the radiator hose at bottom. 60c on my delided 4.8Ghz 7700k, 57c on the 2012Mhz 1080ti while I am playing BF1 on 2k ultra setting.(Room temp: 73F) It is an ITX rig, so temp might not be the best.
post edited by bisu0728 - 2018/02/25 23:34:50
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/26 03:39:23
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bisu0728
It is tight, I can't make the radiator hose at bottom.
60c on my delided 4.8Ghz 7700k, 57c on the 2012Mhz 1080ti while I am playing BF1 on 2k ultra setting.(Room temp: 73F)
It is an ITX rig, so temp might not be the best.
That's the reason I got the matx version of the case (H400i), the mitx is too small to properly fit a 240 radiator up front together with the FTW3!
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dual109
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/26 03:41:50
(permalink)
bisu0728
dual109
bisu0728
Finally, my RMA hybrid kit worked...
I got my RMA card and kit back last week and have the kit installed this weekend.
It finally worked without any issue. The metal grate was loose. But I think that is not the root cause.
I was been told by EVGA that a batch of kits had a pump/fan/header(unknown) problem and it will make the card short of voltage delivery permanently.
And all RMA kit been sent out for customer should be problem free.
I also changed the stock fan to Noctua fan connected with "PWM fan adapter for GPU". Now I am able to control the fan speed via EVGA Precision software.
So happy with my baby now!!!
LOL, hope everyone here can get it done without any issue anymore.
Looks great, so what are you temps underload? Also maybe I couldn't see clearly but the hoses are suppose to be at bottom to prevent air bubbles but looking at your picks it might be tight squeenze anyway.
It is tight, I can't make the radiator hose at bottom.
60c on my delided 4.8Ghz 7700k, 57c on the 2012Mhz 1080ti while I am playing BF1 on 2k ultra setting.(Room temp: 73F)
It is an ITX rig, so temp might not be the best.
yeah I have a problem as well with my CPU cooler in the way but for now I'm going to install the kit this week as it's been sitting in storage for sometime and I will just put rad somewhere temporary for now outside case if I have to, I've ordered a corsair ML120 PWM fan and a PWM cable as well for GPU so I can control fan speed. Just wondering did you actually remove backplate during install? I was reading further back it wasn't required. Thanks again, I'll report back when done. Hopefully all goes well, not bothered so much about stuffing card it will be the RMA hassle as I'm Australia and of course venturing into the unknown as it's still a mystery on what has been causing the problem.
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PietroBR
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/26 03:58:57
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mark_thaddeus
That's the reason I got the matx version of the case (H400i), the mitx is too small to properly fit a 240 radiator up front together with the FTW3!
+1 In my case, a 280mm front radiator + Hybrid Kit. This is the unique photo I took when I putted the Hybrid Kit, before seeing all this thread and removing it again.  When I get the Hybrid Kit back, and then send the card for RMA as well, I will be trying to mount the radiator from the Hybrid Kit on the top.
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bisu0728
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/26 07:56:11
(permalink)
dual109
bisu0728
dual109
bisu0728
Finally, my RMA hybrid kit worked...
I got my RMA card and kit back last week and have the kit installed this weekend.
It finally worked without any issue. The metal grate was loose. But I think that is not the root cause.
I was been told by EVGA that a batch of kits had a pump/fan/header(unknown) problem and it will make the card short of voltage delivery permanently.
And all RMA kit been sent out for customer should be problem free.
I also changed the stock fan to Noctua fan connected with "PWM fan adapter for GPU". Now I am able to control the fan speed via EVGA Precision software.
So happy with my baby now!!!
LOL, hope everyone here can get it done without any issue anymore.
Looks great, so what are you temps underload? Also maybe I couldn't see clearly but the hoses are suppose to be at bottom to prevent air bubbles but looking at your picks it might be tight squeenze anyway.
It is tight, I can't make the radiator hose at bottom.
60c on my delided 4.8Ghz 7700k, 57c on the 2012Mhz 1080ti while I am playing BF1 on 2k ultra setting.(Room temp: 73F)
It is an ITX rig, so temp might not be the best.
yeah I have a problem as well with my CPU cooler in the way but for now I'm going to install the kit this week as it's been sitting in storage for sometime and I will just put rad somewhere temporary for now outside case if I have to, I've ordered a corsair ML120 PWM fan and a PWM cable as well for GPU so I can control fan speed. Just wondering did you actually remove backplate during install? I was reading further back it wasn't required.
Thanks again, I'll report back when done. Hopefully all goes well, not bothered so much about stuffing card it will be the RMA hassle as I'm Australia and of course venturing into the unknown as it's still a mystery on what has been causing the problem.
No. You don't need to remove backplate at all during installation. Just remember to use those screws comes from kit. They are different from those come with card.
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dual109
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/26 15:39:25
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No. You don't need to remove backplate at all during installation. Just remember to use those screws comes from kit. They are different from those come with card.
Great thanks
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mark_thaddeus
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Re: 1080Ti FTW3 Upgraded with the Hybrid Kit - Problem!
2018/02/27 06:43:40
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Okidoki, I've been trying to figure one more thing about the hybrid kit. How the heck do you turn off the white rectangular bar led near the GPM leds? Very annoying and I'm hoping I don't have to use electrical tape on it.
4.6 Ghz 4790k - Z97I Plus - 1080 Ti FTW3 Hybrid - 16 GB HyperX Savage 2133 DDR3 - Crucial MX500 1 TB - Seasonic SS 660XP Platinum
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