kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/27 06:15:42
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I think what we need is just a way to be able to reliably flash the mcu to a reliable version. All these problems looks like mcu is corrupted in some different way. Now my rma'd card is broken again by the PX1. Installed PX1 over the weekend. Everything was fine. Until just now I turned on my PC and it suddenly decides to flash mcu firmware. I remember last time it was warning me to close all 3d applications. But this time I just booted my pc nothing was running in the background, system was just clean installed. So i clicked start and here is what i got.  . Now can't use flashtool.exe either. Got 'This device is not supported' message again.  to evga customer support they are gonna rma the rma card. But now i feel bad for evga sending out so many $1300 card. Please release a fix or fix the card before sending out and I don't want all your cards evga lmao.
post edited by kyleqianlima - 2018/11/27 07:03:45
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Oofta13425
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Re: Not able to update MCU for ti ftw3
2018/11/27 13:58:17
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This is very frustrating. It would be better if someone updated us that they are working on it still or anything along those lines.
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/27 17:19:06
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Would also love to know if there is any update. Even if it's just 'we are still working on it'.
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EVGA_JacobF
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Re: Not able to update MCU for ti ftw3
2018/11/27 17:33:23
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Yes, we have made some progress on this issue and hope to have an update within the next day or 2.
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/27 17:46:23
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EVGA_JacobF
Yes, we have made some progress on this issue and hope to have an update within the next day or 2.
That is great to hear! If that can be fixed i'll hold on to the RMA of my rma'd card and also save you guys some trouble
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EVGA_JacobF
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Re: Not able to update MCU for ti ftw3
2018/11/27 17:57:23
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Unfortunately you likely will still need to RMA the card, this update will prevent it from occurring in the future. It has to do with the way that the MCU firmware flashes (bit by bit) and preventing any errors that may occur with the update process.
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/27 18:25:08
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EVGA_JacobF
Unfortunately you likely will still need to RMA the card, this update will prevent it from occurring in the future. It has to do with the way that the MCU firmware flashes (bit by bit) and preventing any errors that may occur with the update process.
Would you be able to tell if this issue will affect the use of a hybrid kit? If I put a hybrid kit on will the fans work properly? Just would really like to save this card for hybrid kit since it clocks to 2145mhz stable under air.
post edited by kyleqianlima - 2018/11/27 18:31:47
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Lord Odin
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Re: Not able to update MCU for ti ftw3
2018/11/27 18:39:18
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EVGA_JacobF
Unfortunately you likely will still need to RMA the card, this update will prevent it from occurring in the future. It has to do with the way that the MCU firmware flashes (bit by bit) and preventing any errors that may occur with the update process.
Doh! Kind of figured that whatever the MCU was doing, it did it in a way that prevented software from updating it again. So physically getting your hands on it would be the only way to fix it and that would mean RMA.
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Scriberr
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Re: Not able to update MCU for ti ftw3
2018/11/27 19:44:01
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So basically i spent $1400 on a 2080 Ti FTW3 Ultra that doesn't work properly..And once an update does come out i have to send back the one i have. Am i understanding this correctly?
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/27 20:34:23
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Scriberr
So basically i spent $1400 on a 2080 Ti FTW3 Ultra that doesn't work properly..And once an update does come out i have to send back the one i have. Am i understanding this correctly?
Your card works properly. The software PX1 doesn't. And yes, you have to gave up the card you have now. It seems they are not trying to fix the current issues over software updates. They are just preventing it from happening in the future.
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ihcfr
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Re: Not able to update MCU for ti ftw3
2018/11/27 20:48:41
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ihcfr
dwexpress
This fan/led issue seems to be the mystery of the century, i have 2 of the cards and one is fine and the other is the same issues and is already being rma'd but seeing some of the new posts makes me wondr if the issues can appear for no reason whether a flash update is attempted or not.
Yeah it's very random.
Here is my log:
About two weeks ago - updated to 0.3.6.0. Flash failed. Fan/led error appeared. Installed 0.3.7.0. Flash was successful and card was normal again.
Until 2 days ago - no windows update. No precision x1 update. No driver update. Nothing changed.
2 days ago - played forza, shut down and went to bed.
Yesterday - once I powered on, issue appeared. Tried DDU, changing PX1 version, nothing worked. Tried the MCU updater, device not supported. Powered PC off and on again, issue disappeared. Tried reboot/poweroff multiple times and problem did not appear. But switching to fan curve tab crashed px1 0.3.7.0.
Today - powered on the PC, same problem came back. Knowing power off and on would probably do the trick, I powered off and on once I see the windows log-in. To my surprise it didn't solve the problem. I tried second time but this time I logged in to windows. Then the same procedure worked. PX1's fan curve tab still crashed. Game crashed once, after which px1 seemed to revert the oc to 0. Shows a generic 2080 Ti instead of FTW3. Closed the PX1 and relaunched, FTW3 reappeared and miraculously this time I could control the fan curves.
Really hope I don't have to go through the same process once again tomorrow.
Update: today everything is normal again. I don't have any idea what's going on.
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Scriberr
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Re: Not able to update MCU for ti ftw3
2018/11/28 01:35:51
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Udo_G
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Re: Not able to update MCU for ti ftw3
2018/11/28 01:40:20
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If I RMA my card - do I get the same card back or a new/used one?
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ty_ger07
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Re: Not able to update MCU for ti ftw3
2018/11/28 04:02:37
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kyleqianlima
Scriberr
So basically i spent $1400 on a 2080 Ti FTW3 Ultra that doesn't work properly..And once an update does come out i have to send back the one i have. Am i understanding this correctly?
Your card works properly. The software PX1 doesn't. And yes, you have to gave up the card you have now. It seems they are not trying to fix the current issues over software updates. They are just preventing it from happening in the future.
I don't think that it's because they are "not trying". I think the problem is that they can't. The microcontroller is being put into a corrupted state where it can't even be properly addressed in order to be reflashed. They will need physical access to the microcontrollers in order to reflash them. Whether EVGA will put these cards into a separate stack to be fixed at a later date, or whether EVGA will receive them, fix them, and send the same card back to each customer is yet to be seen.
post edited by ty_ger07 - 2018/11/28 04:06:40
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/28 08:28:22
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For those who would like to have their card fixed and returned, I called evga yesterday. Originally they were just gonna send me another card as rma, but i expressed that I just want my first card fixed and returned since it overclocks very well. They agreed to do this unless it's something they can't fix, in that case they will send a different product. So give evga a call and tell them your card overclocks well and you'd like to have it fixed and sent back instead of getting a different card. You may be out of a ti ftw3 for a few days but in the end if you won the golden chip lottery you'll get your golden chip back. And evga can save themselves a $1300+ card. So it's a win-win situation.
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sk000tch
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Re: Not able to update MCU for ti ftw3
2018/11/28 10:40:29
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Can't PM as a new member, but to confirm, no software/firmware flash fix is incoming? Its a definite RMA with the 3 lights/100% fan problem and "device not supported" when applying the fix?
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ty_ger07
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Re: Not able to update MCU for ti ftw3
2018/11/28 10:45:57
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sk000tch
Can't PM as a new member, but to confirm, no software/firmware flash fix is incoming? Its a definite RMA with the 3 lights/100% fan problem and "device not supported" when applying the fix?
That's what EVGA's Product Manager said, right? What further confirmation is necessary? Well, to be fair, he did say "likely". Hmmm. I guess you can wait for "a day or 2" and hope that the news is different, but I suspect that EVGA will need you to RMA the card in order to get physical access to the affected corrupted chip. In case you missed it, these were the quotes: EVGA_JacobF
Yes, we have made some progress on this issue and hope to have an update within the next day or 2.
EVGA_JacobF
Unfortunately you likely will still need to RMA the card, this update will prevent it from occurring in the future. It has to do with the way that the MCU firmware flashes (bit by bit) and preventing any errors that may occur with the update process.
post edited by ty_ger07 - 2018/11/28 10:50:17
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Udo_G
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:01:40
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What are about new FTW3 cards? We certainly should not make any mcu update - but in which way will EVGA manage this issue in the future? Did they provide a new firmware with the upcoming fix? Otherwise there will be many RMA's...
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ty_ger07
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:09:44
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Udo_G
What are about new FTW3 cards? We certainly should not make any mcu update - but in which way will EVGA manage this issue in the future? Did they provide a new firmware with the upcoming fix? Otherwise there will be many RMA's...
In a "day or 2" they hope to have a new firmware update process (probably inside Precision X1) which will more carefully update MCU firmware in order to keep this issue from happening again. Again, read the quotes above from JacobF. I don't know how much clearer his comments could be.
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EVGA_JacobF
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:18:30
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☄ Helpfulby Cool GTX 2018/11/28 11:36:37
New PX1 update released. This update will prevent the issue from happening again on new cards. If you currently have this issue please try to use this version and in some cases it should be able to successfully reapply the update. If the issue still persists please contact us directly at 888-880-3842 or support@evga.com https://www.evga.com/precisionx1/
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Udo_G
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:19:45
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:34:03
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has this version fixed anybody's card?
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Cool GTX
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:38:08
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EVGA_JacobF
New PX1 update released. This update will prevent the issue from happening again on new cards. If you currently have this issue please try to use this version and in some cases it should be able to successfully reapply the update. If the issue still persists please contact us directly at 888-880-3842 or support@evga.com
https://www.evga.com/precisionx1/
OK, Please report back if the New X1 ver 0.3.9 Beta - fixed your previous FTW - MCU flash issue
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sparetimepc
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Re: Not able to update MCU for ti ftw3
2018/11/28 11:51:56
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I just tried it, this new version 0.3.9 flashed my 2080ti ftw3 that was in working condition just fine, i then removed it and put in the 2080 ti ftw3 i have with the 3 red led's and fan issue thats being rma'd and when opening it there is not even an option to update the firmware so in my case it was not a fix for the issue.
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kyleqianlima
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Re: Not able to update MCU for ti ftw3
2018/11/28 12:46:39
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tried it. Also no attempt to flash the firmware. Issue persists. Going to RMA the card. Hopefully you guys will be able to fix it with physical access to the unit.
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Oofta13425
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Re: Not able to update MCU for ti ftw3
2018/11/28 14:17:58
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I already sent an RMA for my card yesterday but I tried the update and no flash attempt. It's great to know new cards won't have this issue though. Also when you RMA your card you get to keep your old card until the new card comes and they said they pay for shipping and everything. So I will continue using my card since it still technically works until the new card arrives and then everything should be good. Thanks for the update Jacob and customer support for being really easy.
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Lord Odin
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Re: Not able to update MCU for ti ftw3
2018/11/28 18:05:53
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Can confirm it doesn't fix a card already affected. New card is already on its way, so not terrible. Just don't think I'm going to try X1 again until this next version has been put through its paces for a few weeks.
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EVGA_JacobF
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Re: Not able to update MCU for ti ftw3
2018/11/28 18:40:58
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Unfortunately it depends where the flash failed in the update process to see if it is recoverable or not. Really apologize for the issue, thankfully it should not happen anymore as the MCU updater is now bit by bit with a more strict error detection to catch any potential errors and recover before a flash failures.
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drek20
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Re: Not able to update MCU for ti ftw3
2018/11/28 19:08:20
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EVGA_JacobF
Unfortunately it depends where the flash failed in the update process to see if it is recoverable or not. Really apologize for the issue, thankfully it should not happen anymore as the MCU updater is now bit by bit with a more strict error detection to catch any potential errors and recover before a flash failures.
So new 2080ti ftw3 cards that shipped today are not affected?
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ty_ger07
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Re: Not able to update MCU for ti ftw3
2018/11/28 19:21:26
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drek20
EVGA_JacobF
Unfortunately it depends where the flash failed in the update process to see if it is recoverable or not. Really apologize for the issue, thankfully it should not happen anymore as the MCU updater is now bit by bit with a more strict error detection to catch any potential errors and recover before a flash failures.
So new 2080ti ftw3 cards that shipped today are not affected?
It was the software which caused the issue. The software has been (hopefully!) fixed. The fault never had anything to do with the video cards. I don't know why so many new people are showing up and asking these questions. Are you being directed here by someone and encouraged to ask these silly questions? Have you read this content? Is it not clearly explained? Over and over again, these questions seem to be digging at an attempt to get some admission of hardware fault. There is no hardware fault. The now damaged video cards worked fine and were not faulty. People got a notification that an update was available through software. People performed the update. The software went haywire. And then the card stopped working properly. Those affected are being taken care of by EVGA. Going forward, the issue will hopefully never happen again because the software has been revised.
post edited by ty_ger07 - 2018/11/28 19:27:28
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