HeavyHemi

Leonardohlb

goa48

Poliacido
iirc when you have more phases and so more vrms those should be cooler than having less power phases like the reference pcb
so i don't understand why the ftw cards are so hot... maybe it is really because they don't have enough cooling on those parts

It does have more phases, but it is not a 180W card like the reference.

Zotac has TDP of 300W msi next 300w which justifies the FTW have 215W?

TDP is not power consumption. TDP is the amount of thermal energy the cooling solution is designed to dissipate.

Their response was useless without any sense you say such a thing, i tested the bios zotac and msi in my EVGA, i say that the clock was much more stable without wavering, and consumption was close to 280w test on OCCT.

Leonardohlb

HeavyHemi

Leonardohlb

goa48

Poliacido
iirc when you have more phases and so more vrms those should be cooler than having less power phases like the reference pcb
so i don't understand why the ftw cards are so hot... maybe it is really because they don't have enough cooling on those parts

It does have more phases, but it is not a 180W card like the reference.

Zotac has TDP of 300W msi next 300w which justifies the FTW have 215W?

TDP is not power consumption. TDP is the amount of thermal energy the cooling solution is designed to dissipate.

Their response was useless without any sense you say such a thing, i tested the bios zotac and msi in my EVGA, i say that the clock was much more stable without wavering, and consumption was close to 280w test on OCCT.

Sure other than being right.  That they could draw 280 watts on those cards is a different thing from your TDP claim. I was just pointing out your incorrect usage is all.  EVGA rates the power draw at 215 watts stock. Those are two different things as power draw or usage is not the same as TDP.

Is it possible for EVGA to upload the instructions and thermal pad specs (thickness etc) so those already with spare pads or who want to purchase their own can do the mod?
 
Would save time and money on EVGA's side and allow experienced users to go ahead with the mod without waiting weeks (I'm in Australia so it's roughly 2+ weeks wait) for shipping.

NucleusX

shannonjpower
Is it possible for EVGA to upload the instructions and thermal pad specs (thickness etc) so those already with spare pads or who want to purchase their own can do the mod?
 Would save time and money on EVGA's side and allow experienced users to go ahead with the mod without waiting weeks (I'm in Australia so it's roughly 2+ weeks wait) for shipping.

+1. A clear set of instructions would be nice for most users. Enthusiasts probably don't even care and tackling it on their own like a boss.

+1
 
 
I contact with support and at my last email I have some questions and the answers I get was not clear than only an "automatic message".
_______________
Answer from evga
Hello,
In regards to the overheating issue, please review our statement here: www.evga.com/thermalmod/  and you may choose to request the optional thermal pads that we have made available.
_______________
To my questions
From the answer I get you said that there is no issue to the card, and I leave it as it is without thermal pads, 
also if something happened burnt, because there is no thermal pads etc. what happened next?
Then why there is so "noise" at the internet and forums around the thermal issues?
From example one of them at evga forum →forums.evga.com/badHOT-PCB-Layout-on-GTX-1070-FTW-m2565921-p6.aspx
An other question because that no all have the technical skills to put hand at the cards or thermal pads how you suggested to your customer
this solution and if we cause a problem to the card then you replace the card? covered from warranty?
 

panaikas
I contact with support and at my last email I have some questions and the answers I get was not clear than only an "automatic message".
_______________
Answer from evga
Hello,
In regards to the overheating issue, please review our statement here: www.evga.com/thermalmod/  and you may choose to request the optional thermal pads that we have made available.
_______________
To my questions
From the answer I get you said that there is no issue to the card, and I leave it as it is without thermal pads, 
also if something happened burnt, because there is no thermal pads etc. what happened next?
Then why there is so "noise" at the internet and forums around the thermal issues?
From example one of them at evga forum →forums.evga.com/badHOT-PCB-Layout-on-GTX-1070-FTW-m2565921-p6.aspx
An other question because that no all have the technical skills to put hand at the cards or thermal pads how you suggested to your customer
this solution and if we cause a problem to the card then you replace the card? covered from warranty?

 
Give it time, i'm sure they'l produce something eventually. If not, someone on a review site or YouTube channel will document the procedure. Maybe even in a forum post.

Leonardohlb

HeavyHemi

Leonardohlb

HeavyHemi

Leonardohlb

goa48

Poliacido
iirc when you have more phases and so more vrms those should be cooler than having less power phases like the reference pcb
so i don't understand why the ftw cards are so hot... maybe it is really because they don't have enough cooling on those parts

It does have more phases, but it is not a 180W card like the reference.

Zotac has TDP of 300W msi next 300w which justifies the FTW have 215W?

TDP is not power consumption. TDP is the amount of thermal energy the cooling solution is designed to dissipate.

Their response was useless without any sense you say such a thing, i tested the bios zotac and msi in my EVGA, i say that the clock was much more stable without wavering, and consumption was close to 280w test on OCCT.

Sure other than being right.  That they could draw 280 watts on those cards is a different thing from your TDP claim. I was just pointing out your incorrect usage is all.  EVGA rates the power draw at 215 watts stock. Those are two different things as power draw or usage is not the same as TDP.

Understand how you want, in any way the board has many limitations, this is what matters in an enthusiast model, these heating problems and limiting consumption, power, voltage, clock, watts none of this should be considered in this model enthusiast.

The manufacturer has to consider all those factors. They are not going to produce a part that has a significant chance of failing. So, they put in limits to what you can do. An 'enthusiast' exceeds those limits and loses the warranty. It's a trade off.  It always has been.

My 1070 FTW is going back to seller.
 
Micron memory, VRM hotspot... combined this has been a very, very disappointing purchase and a serious dent in my faith in EVGA getting high quality product out. I will be avoiding their GPUs in the future. The thermal pad 'fix', while I understand it from a business perspective, really should have been pre-installed on every card. EVGA designed ACX 3.0 not with the best cooling in mind, but with the lowest possible cost and GPU core temp only. Critical elements are missing here to pass as an enthusiast air cooler and putting the work into the hands of the customer is just *not* cool at all.
 
People who are 'happy' with this fix... to each their own, but it's not right.

Hi all. I live in Russia and bought 1070 FTW week ago. Now everything is fine with it, but i'm little bit disappointed by this situation, coz EVGA is my lovely videocard brand. Under Russian laws "visible fire\electrical damage on electronical components it`s a mark of misuse and cause of warranty denial". Besides in RMA rules on EVGA site wrote "Damaged boxes, or products received in shipping envelopes, or bubble bags will be immediately rejected and returned to the sender" what in Russian post service is an usual thing:). And what can i do? Easier fly over Atlantica to US with my bear, burnt card, borsch, vodka and balalaika and deliver card directly in EVGA office. Guys, please, if there were original EVGA posts with VRM problem acceptance give me a links. I talked with the seller and he needs official info from manufacturer for warranty card change when it`s have visible combusted components. I can`t get answer from email customer service. TY.
 
Sorry my bad english.
 

Thumbs up for providing some instructions from EVGA on where and what kind of pads should be used!!!

Also received an automated reply from support.

Galaxy90
First the micron now this.  

 
??? The thing with the micron memory is nvidia related. Every GTX 1070 with micron memory need a firmware patch.
EVGA and Palit were the first two brands which provided the firmware update.

you should give them a little bit of time. Im sure there will be a solution for everyone. For those who are afraid to use the card as long as it is not fixed: Just turn the fan +20% and dont play furmark. Try to act a little bit professional, like an enthusiast and not like a little girl. Buy yourself a pad and a small heatsink and put it on the backside of the PCB over the VRMs. We all know pretty exactly where the hotspot is, so you can put it on optimal position.  Its not rocket science, just create a little more surface for the air to carry away the heat. You can find heatsinks also on old mainboards, lots of little aluminum-heatsinks. Does not look nice, but its effective until the card is replaced/repaired.
 
I dont think the card has been build cheap, the mosfets and caps are far away from budget, (edit: even if i have to say, i dont like the chokes, as im looking at them right now..and it seems to me the mosfets they use create more heat than the ones in the Classified) the card can deliver high power its a fauxpas with its cooling this time. If you look through TOM Hardwares scans, you will see the "mighty" Zotac AMP extreme has a similar problem, PCB around 100 C. I would prefer the PITA with RMA with EVGA rather than Zotac.
 
for those with a Classified: Im sure there is no problem...sure the pads will help to lower temps, but theres no way the PCB gets as hot as the FTW...its got more layers and just more mass, everything will be under 95 C at least for sure. Still i would be very grateful when someone will finally provide the same kind of analyze with the Classified.

i would give my 980 Classified for a 1070 FTW if someone is interested think about it, i got very low PCB Temps...you will never have a BSOD....

I will receive a 1070 EVGA SC Black Edition with an AC 3.0 cooler today. And since there is no backplate I was wondering if this issue will affect this card.
 
Any of you experienced this issue on an 1070 SC black edition.
 
 

truebender
Under Russian laws "visible fire\electrical damage on electronical components it`s a mark of misuse and cause of warranty denial". Besides in RMA rules on EVGA site wrote "Damaged boxes, or products received in shipping envelopes, or bubble bags will be immediately rejected and returned to the sender" what in Russian post service is an usual thing:).

Hello everyone, i live in Saint-Petersburg, Russia and also planning on getting a 1070 FTW soon. After all this hype around thermal problems i got a little bit concerned and wanted to have my say. First of all my comrade cites some kind of law or smth which is complete bs. You do get refunded under russian law and there is no such thing as warranty denial in case of product being damaged by itself. Well certain retailers can deny you but they will break the law in this case and this is pretty much screwes you, the customer, because laws are not quite working in our country. My advice is to pay little bit more to more trusted retailers around. Second, about the card. EVGA is in my opinion the best supplier since they really nail the design of their product and special feautures, well i like it so much, there is no choice for me but to get their porduct. I am now planning on getting 1070 FTW edition for it's looks and perfomance and i will certainly get it registered and will be waiting for pads to mod it by myself but recent events had me concerned. Official statement says that there is no fault in design of the pcb so it's good news. I wouldn't say that there is much better situation with other brands or PC components in general which will die in a short period of time in 1% of cases after you buy them. I personally had to RMA components in 10% of my purchases due to them being from faulty batches that end up in Russia IMHO.
Guys if you can give me any advice on buying or not buying the card it will be greatly appreciated since it's a pretty big investment for me.

Scarlet-Tech

Galaxy90
Yes, i  have this new firmware for my first and second Bios. This Problem is not so big, but the overheat problem is not understandable for me. Why the customer must find this problem ?

The only thing I disagree with is that the customer found the issue. The customers were alerted to the issue by a large hardware review company with the ability to test and publish the results.

For an end user to say that EVGA is leaving it on them would be like saying you have the resources and found the issue yourself. We did not, as end users, find the issue.. We were alerted to it by a company with the ability to test specifically these issues, and now the end users are asking for answers.

It is my understanding that EVGA tests every single card to make sure it is functioning properly, but I highly doubt that they are able to put every single card on a test bench in a heat chamber to check thermals before they ship. They probably tested and didn't find any issues during the design phase, but something changed and now they are dealing with finding and fixing the error.

I know I wouldn't want to be in the shoes of EVGA right now, as they receive a lot of backlash.

As if everybody has $10 000 to shell out on such equipment, eh? If these cards had thermal sensors put on the VRM / Memory and people saw that they run way too hot compared to the GPU, they would have had the same backlash. It's a premium card, it costs way more here in South-Africa than the MSi / Gigabyte / ASUS brands and I wanted the best; what we got is less than what other brands give. It's summer here now too and I don't have air-conditioning, I bet when I take that heat-sink off it's going to look like someone rubbed charcoal all over it as a paint job. I use this card everyday more than 8 hours and that GPU usage is 99% usage 99% of the time. I don't think I like what I am going to find.