DSP1
Just quoting you because you are involved in this mini discussion about pull/push.
The FTW Hybrid fan is in pull mode, drawing heat off the sink and blowing into the case.
Review by Gamers Nexus commented on this. 
So are both fans on the ACX 3.0 pulling air off the sink or are they pushing air into the sink?
If they are pushing air into the card with the blades being reversed (in pull orientation) that would be rather stupid.

This is probably where i got confused, and reading about the hybrid instead. When the blades are inverted the way they
are on ACX 3, the fans need to spin anti-clockwise to push air onto the heatsink, and Scarlet-tech confirmed that they do.

Eagleizer

EVGATech_ChrisB
Hi DSP1,
 
I can confirm that we are on the same page here.  
 
The thermal pads are in no way required and completely optional as mentioned previously, but if a customer would like us to help them with exchanging their card through warranty to install these optional thermal pads then we are willing to do this even though they are not necessary.  We just want our customers to be happy with their product and if lower temps are preferred then we we willing to help with this.
 
I can confirm that Jacob is one of our product managers and he has access to all of the ins and outs and anything that he says is true.  I am just trying to explain that the cards are running within spec and not overheating without this optional mod.
 
 

How can you say you are on "the same page", and at the same time you are saying something different?
 
Quote:
In our discussion with EVGA's Jacob Freeman on the phone, we also learned that EVGA would replace users' cards at no charge to the user. An owner would have to send the device in to EVGA in order to receive a new device with the thermal pads pre-applied.
Quote end.
 
Clearly I read NEW in that quote.
 
Your sentence quoted here is inconsistent. You are basically saying "exchanging their cards"
and "help to apply" in the same sentence. So unless "help to apply" is a mistake, you are not
"on the same page".
 
The way you say it, AVGA is applying thermal pads to the cards your customers are returning, and
then returns them. At the same time you say that the cards gets exchanged, and since you are "on
the same page" as Jacob Freeman, the cards will be exchanged with NEW ones. 
 
I certainly don`t want my cards replaced by used ones that have been abused to the braking point 
by another customer, just to have my cards fail after warranty expires due to degraded components
caused by this problem.
 
Understanding that the cards will be replaced with new ones, will we be offered cross ship?
 
You need to clarify this...
 
 
Cheers :)
 
 

Absolutely agree.
 
I agree new cards should be given for RMA. I am waiting until proper RMA cards with thermal pads already applied are ready before I send back my card for new replacement as the card I got is not of merchantable quality and unreliable (crashing) at advertised speeds. I still have no timeframe for when that will happen from support or any commitment from them to do what Jacob Freeman mentioned.

Also have a Black Edition and can't order pads, would be nice to get some clarification from EVGA as to why.

Malatesta721
Also have a Black Edition and can't order pads, would be nice to get some clarification from EVGA as to why.

Same here...

Falko83
Hey guys.
 
I ordered 2mm 6.0W/mk Fujipoly thermal pads.
 
Will those be enough?

I used one .5mm pad and then doubled another . 5mm pad over. If the pads are soft, they will be great.

If they are hard, it may push your cooler away from the heatspreader causing a large gap, and may be a tight fit under the backplate.

Please see reply here http://forums.evga.com/EVGA-GeForce-GTX-10801070-PWM-Operating-Temperature-Update-m2573491.aspx