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How long does EVGA generally take to respond to a ticket?

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theSlicefactor
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2024/11/05 01:35:48 (permalink)
I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.

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    Cool GTX
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    Re: How long does EVGA generally take to respond to a ticket? 2024/11/05 02:03:14 (permalink)
    Hello
     
    I'm not sure how fast the Australian Zone, service center responds.  https://tw.evga.com/Support/ticket/support.aspx
     
    If after 2 business days, you do not receive a reply you can email US headquarters. Support@EVGA.com (West Coast of USA)
     
     
    The time difference (13 hours?) will complicate/ slow communications with EVGA USA offices

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    EVGATech_ChrisB
    EVGA Tech Support
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    Re: How long does EVGA generally take to respond to a ticket? 2024/11/05 11:42:36 (permalink)
    Dear theSlicefactor,
     
    I checked and I am not showing any pending tickets in our system.  Can you please email your question to Support@EVGA.com so we can assist you?
     
    theSlicefactor
    I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.







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    theSlicefactor
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    Re: How long does EVGA generally take to respond to a ticket? 2024/11/07 00:39:18 (permalink)
    EVGATech_ChrisB
    Dear theSlicefactor,
     
    I checked and I am not showing any pending tickets in our system.  Can you please email your question to Support@EVGA.com so we can assist you?
     
    theSlicefactor
    I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.






    Done. Thanks.

    EVGA RTX 3090 FTW3 Ultra | Ryzen 9 5950x | 64GB Corsair Vengeance Pro SL | Asus ROG Crosshair VIII Hero | Samsung 970 Evo Plus 2TB | Metallic Gear Neo Qube.
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