TheHyperMatrix

jankerson

chase10784
I have had my rma approved, paid the collateral at like 12:30 est today. Now just waiting on them to ship my new card and give me my prepaid shipping label for my returning card. I hope they ship it by days end today or early tomorrow. If not an extended wait thanks to the holiday. Plus the long shipment from the west to the east coast. Have to wait a bit longer for hopefully an operable card

 
And don't forget UPS doesn't work on the weekend so you add 2 days to that.
 

UPS doesn't generally accept orders on the weekend but all transit continues throughout the week regardless of the day.  So if you ship something with 2 day shipping on a Friday before cutoff time, barring some unforeseen incident/covid outbreak, it will arrive on Monday.

compuclinic

chase10784
I have had my rma approved, paid the collateral at like 12:30 est today. Now just waiting on them to ship my new card and give me my prepaid shipping label for my returning card. I hope they ship it by days end today or early tomorrow. If not an extended wait thanks to the holiday. Plus the long shipment from the west to the east coast. Have to wait a bit longer for hopefully an operable card

Without calling and having them pull some strings,  they told me even with the paid next day shipping they have a 1-3 day processing time.    Praying the people there care about the holiday wait and are taking the initiative to expedite all they can.    
 
This is one of those things I think if isn't being actively done by the people working EVGA warranty support,  they have hired the wrong people!!   Customers should NOT have to ask to ensure they're card isn't unnecessarily sitting in a UPS office over a holiday when there was perhaps something that could have been done about it.  

You don't know how many times in my life I've found had I not escalated JUST to get to someone higher,  I may have missed that little variable that the lower level rep either didn't know,  didn't care or didn't want to mention to me that would have hindered the product getting to me in time.    Sometimes this was just a gaming part that simply avoided an inconvenience,  other times it was regarding shipping on failing drive in a SAN or NAS that contains business critical data.  

Fact is,  EVGA is hiring what seems to be non enthusiasts who are technical enough to RMA a card but lack the passion that an enthusiast would have .   When I had my computer store,  it was ridiculous how many custom gaming computers I built for friends and the local community (not my business model as a networking / server guy)  ALL because word of mouth got around that I knew my stuff and you didn't just get a prebuilt PC,  you got a "Tuned by Ryan" PC.    EVGA used to have that reputation.  

I wouldn't be surprised if the apprehension I got asking for quality testing on the boost clocks was from the sheer point they don't have anyone knowledgeable at overclocking a card.  They literally gave me the reaction that I either asked for something they didn't know existed,   or knew what it was and equated it to asking for Kingpin himself to select my card.  

chase10784

jankerson

chase10784
I have had my rma approved, paid the collateral at like 12:30 est today. Now just waiting on them to ship my new card and give me my prepaid shipping label for my returning card. I hope they ship it by days end today or early tomorrow. If not an extended wait thanks to the holiday. Plus the long shipment from the west to the east coast. Have to wait a bit longer for hopefully an operable card

 
And don't forget UPS doesn't work on the weekend so you add 2 days to that.
 
Or it was supposed to be there on a Fri and for whatever reason they can cook up it doesn't happen so that's another 2 days added on. I have been down that road a lot over the years, way too often.... Also the reason why I use USPS when I can, thinks just plain move faster overall. 

Does ups no longer deliver on Saturday? They always used to deliver on Saturday.

Cool GTX

jankerson
 
If you are talking about NEW cards they would have open and test who knows how many NEW cards that wouldn't be NEW anymore would they?
 
So they couldn't be sold as new from that point on once the retail box is opened, seals broken etc and the card is put onto a test bench etc.
 

 
Manufacturing usually pulls random samples to Test - before boxing .... doubt they 100% all finished cards

compuclinic
I spent 1800 dollars in good faith on card they clearly had issues with.  That shouldn't cost me money.  They don't field supervisors 24/7 but offer non empowered tech support reps?  That in itself is another reason to never buy EVGA again..  

Intoxicus

compuclinic
I spent 1800 dollars in good faith on card they clearly had issues with.  That shouldn't cost me money.  They don't field supervisors 24/7 but offer non empowered tech support reps?  That in itself is another reason to never buy EVGA again..  

The cross ship isn't a cost, it's a *deposit*


You get it back in full when they get their card back.

The idea is you put a deposit down as collateral to have the replacement shipped in advance.


You could instead wait and not crosship and not have to pay a deposit.

Please at least understand what something is before getting all Karen about it on a forum...

zig11727
If you think EVGA is bad at customer support I hope your ASUS card doesn't need to be sent in for warranty replacement or to be fixed.
 
Asus has the worst warranty customer service and tech support I seen in my 40 years of purchasing electronics.

I’m sorry for the lack of communication about the issue. With the 30 series launch we’ve been slammed with calls and emails in CS, and unfortunately when that happens one of the first things to slip is watching the forums. Apparently the PM team has been aware and watching the thread, but they never felt the need to say anything there. I’m still trying to get them to post something, but they’re busy as well and not responding as quickly to me as usual. I’m hoping I can get one of them to post something, or to let me to so we can help clear up the situation for everyone.