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Helpful ReplyHot!Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail

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compuclinic
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2020/11/22 15:14:33 (permalink)
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 
post edited by compuclinic - 2020/11/22 15:20:04

2020 Pandemic build.
10900k @ 5.3 ghz All core  1.34v -(100 sp rating) 
Asus Maximus XII Formula -  EVGA RTX 3090 FTW   -  CORSAIR 1200i -  G.Skill Trident Royal z 4133 @cl17  -  (4266 @ cl18 not validated) 
2tb Corsair PCiE gen4,   1tb Samsung 960,   3x Samsung 860 Pro 1 TB 

Heatkiller Pro 4 -  Optimus XL Waterblock (coming end nov)  EK 360 PE,  EK 360 XE, EK 480SE Radiators with a D5 pump.  

Samsung G9 Odyssey x2,  LG 34GK950F 144hz 1440p  and its 2560x1080 predecessor.    
Asus Chakram  -  Asus Strix Flare   -  
Sennheiser PC -350   Logitech Z906 5.1 
RGB to the max for the time. 
#1
compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:15:56 (permalink)
What!?!?    ok .. Now I think I was just cycled back to first level again.   

Ughhh    You might as well higher people from other countries like Dell does if you are going to hire people that don't give a crap!!  

2020 Pandemic build.
10900k @ 5.3 ghz All core  1.34v -(100 sp rating) 
Asus Maximus XII Formula -  EVGA RTX 3090 FTW   -  CORSAIR 1200i -  G.Skill Trident Royal z 4133 @cl17  -  (4266 @ cl18 not validated) 
2tb Corsair PCiE gen4,   1tb Samsung 960,   3x Samsung 860 Pro 1 TB 

Heatkiller Pro 4 -  Optimus XL Waterblock (coming end nov)  EK 360 PE,  EK 360 XE, EK 480SE Radiators with a D5 pump.  

Samsung G9 Odyssey x2,  LG 34GK950F 144hz 1440p  and its 2560x1080 predecessor.    
Asus Chakram  -  Asus Strix Flare   -  
Sennheiser PC -350   Logitech Z906 5.1 
RGB to the max for the time. 
#2
arestavo
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:19:17 (permalink)
Monday there should be a supervisor, and I believe they come in at 0700 or 0800 PST. I suggest calling back and being nice while asking for them to cover the shipping if your card died right off. If it's been awhile, I wouldn't expect to get free shipping both ways unless EVGA's Jacob Freeman sees this and talks with you. This isn't Amazon after all :P

EVGA affiliate code: 9ZWDWFNW6A
(Don't forget to upload your invoice or no credit is given!)
 
FOLD ON
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:38:35 (permalink)
compuclinic
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 




 
I doubt anyone would cross ship an $1800 product or any expensive product that's worth real money without some sort of collateral upfront. 
 
Wouldn't be the smartest thing to do business wise that is, percentage wise it's just asking to get ripped off.
 
I know I would never do it under any circumstances period, or sign off on it when I was in management. 
 
Customer service is one thing, blatant stupidity is something else altogether. I have seen employees and managers get fired for far less than that over the years believe me.
 
 
 
 

i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W.
 
i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W.
 
i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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liud21
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:39:22 (permalink)
I'm gonna be the one to say it, but did you check your PSU to see if it's supported? Lol
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:39:28 (permalink)
I spent 1800 dollars in good faith on card they clearly had issues with.  That shouldn't cost me money.  They don't field supervisors 24/7 but offer non empowered tech support reps?  That in itself is another reason to never buy EVGA again..  

2020 Pandemic build.
10900k @ 5.3 ghz All core  1.34v -(100 sp rating) 
Asus Maximus XII Formula -  EVGA RTX 3090 FTW   -  CORSAIR 1200i -  G.Skill Trident Royal z 4133 @cl17  -  (4266 @ cl18 not validated) 
2tb Corsair PCiE gen4,   1tb Samsung 960,   3x Samsung 860 Pro 1 TB 

Heatkiller Pro 4 -  Optimus XL Waterblock (coming end nov)  EK 360 PE,  EK 360 XE, EK 480SE Radiators with a D5 pump.  

Samsung G9 Odyssey x2,  LG 34GK950F 144hz 1440p  and its 2560x1080 predecessor.    
Asus Chakram  -  Asus Strix Flare   -  
Sennheiser PC -350   Logitech Z906 5.1 
RGB to the max for the time. 
#6
compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:42:05 (permalink)
jankerson
compuclinic
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 




 
I doubt anyone would cross ship an $1800 product or any expensive product that's worth real money without some sort of collateral upfront. 
 
Wouldn't be the smartest thing to do business wise that is, percentage wise it's just asking to get ripped off.
 
I know I would never do it under any circumstances period, or sign off on it when I was in management. 
 
Customer service is one thing, blatant stupidity is something else altogether. I have seen employees and managers get fired for far less than that over the years believe me.
 
 
 
 




 
Just to clarify.  I have ZERO problem with a credit card hold for the cross ship.  I've done advanced RMA for everything from gaming parts to server / networking parts.     I am not being extorted additional money to get good support for being sold an bad product.  There are consumer protections against said predatory practices. 
 
 
Also for those wondering,  I have an Corsair 1200i PSU.   Slightly overkill :D 

2020 Pandemic build.
10900k @ 5.3 ghz All core  1.34v -(100 sp rating) 
Asus Maximus XII Formula -  EVGA RTX 3090 FTW   -  CORSAIR 1200i -  G.Skill Trident Royal z 4133 @cl17  -  (4266 @ cl18 not validated) 
2tb Corsair PCiE gen4,   1tb Samsung 960,   3x Samsung 860 Pro 1 TB 

Heatkiller Pro 4 -  Optimus XL Waterblock (coming end nov)  EK 360 PE,  EK 360 XE, EK 480SE Radiators with a D5 pump.  

Samsung G9 Odyssey x2,  LG 34GK950F 144hz 1440p  and its 2560x1080 predecessor.    
Asus Chakram  -  Asus Strix Flare   -  
Sennheiser PC -350   Logitech Z906 5.1 
RGB to the max for the time. 
#7
compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:43:09 (permalink)
I've been the next call to be answered now for almost 40 minutes!!!!!!!       This is FANTASTIC customer service!!!!!!!
 

2020 Pandemic build.
10900k @ 5.3 ghz All core  1.34v -(100 sp rating) 
Asus Maximus XII Formula -  EVGA RTX 3090 FTW   -  CORSAIR 1200i -  G.Skill Trident Royal z 4133 @cl17  -  (4266 @ cl18 not validated) 
2tb Corsair PCiE gen4,   1tb Samsung 960,   3x Samsung 860 Pro 1 TB 

Heatkiller Pro 4 -  Optimus XL Waterblock (coming end nov)  EK 360 PE,  EK 360 XE, EK 480SE Radiators with a D5 pump.  

Samsung G9 Odyssey x2,  LG 34GK950F 144hz 1440p  and its 2560x1080 predecessor.    
Asus Chakram  -  Asus Strix Flare   -  
Sennheiser PC -350   Logitech Z906 5.1 
RGB to the max for the time. 
#8
jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:43:37 (permalink)
compuclinic
I spent 1800 dollars in good faith on card they clearly had issues with.  That shouldn't cost me money.  They don't field supervisors 24/7 but offer non empowered tech support reps?  That in itself is another reason to never buy EVGA again..  




 
Right, just like anyone else...
 
Something goes wrong they have policies in place and protocols they have to follow.
 
Those policies are put in place for a reason.
 
Either you ship out the product to them and they send you another card once they get it or you pay whatever it is they charge to cross ship and then you get your money once they receive your card.
 
That is actually pretty standard.
 
 
post edited by jankerson - 2020/11/22 15:47:47

i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W.
 
i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W.
 
i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:46:07 (permalink)
compuclinic
jankerson
compuclinic
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 




 
I doubt anyone would cross ship an $1800 product or any expensive product that's worth real money without some sort of collateral upfront. 
 
Wouldn't be the smartest thing to do business wise that is, percentage wise it's just asking to get ripped off.
 
I know I would never do it under any circumstances period, or sign off on it when I was in management. 
 
Customer service is one thing, blatant stupidity is something else altogether. I have seen employees and managers get fired for far less than that over the years believe me.
 
 
 
 




 
Just to clarify.  I have ZERO problem with a credit card hold for the cross ship.  I've done advanced RMA for everything from gaming parts to server / networking parts.     I am not being extorted additional money to get good support for being sold an bad product.  There are consumer protections against said predatory practices. 
 
 
Also for those wondering,  I have an Corsair 1200i PSU.   Slightly overkill :D 




 
Extorted extra money how exactly?
 
I just went through the RMA process myself twice so that's why I am asking..

i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W.
 
i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W.
 
i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:53:23 (permalink)
compuclinic
I've been the next call to be answered now for almost 40 minutes!!!!!!!       This is FANTASTIC customer service!!!!!!!
 




 
So you put the phone on speaker and let it sit until they pick it up. Meanwhile you can do whatever until they answer.
 
Been there, done that and have the T-Shirts form doing it over the years.
 

i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W.
 
i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W.
 
i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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Stickboy46
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:53:31 (permalink)
Lol this a comical thread. 

i7-10700kf @ 5.1
Corsair H150i Elite Capellix
MSI Z490 ACE
8gbx4 G.Skill TridentZ DDR 4000CL15
EVGA 3090 Kingpin
Corsair AX1200i
Lian Li O11 XL Dynamic
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:56:11 (permalink)
Stickboy46
Lol this a comical thread. 




 
It really is... 
 
I worked in Customer service for more than 3 decades, and was in management for a lot of those years...
 
So yes this is very funny to me.

i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W.
 
i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W.
 
i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
#13
Hillguy
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:57:09 (permalink)
You do realize it's Sunday compuclinic , yes ?  Do local shops in your area have upper management working on the weekends ?
 
You are frustrated .. it's understandable.  But coming in here ranting and raving about being ignored and insulting people won't help with your cause or your blood pressure.
 
First of all EVGA pays the shipping both ways  ,  Secondly they are not going to charge you for a second card ( they need some collateral to ensure you return the damaged/faulty card )  once the RMA process is complete they no longer need the "collateral"  seems pretty fair enough.  
 
 
Here do some reading so you will understand the advanced RMA process https://www.evga.com/support/ear/

         
  2 x Nvidia Titan XP w/ EK Water Blocks | Intel i7 6950X | Heatkiller IV CPU Block | ASUS Rampage V Edition 10 | 32 GB G_Skill Trident Z 3200 mhz | 500GB Samsung 860 Evo | Dual Corsair AX1200i | Dual Koolance RP-1000 Pumps | Dual Koolance EHX-1320 4x120mm Rads | W10 | Asus PB278Q | Acer 20" | Razer Death Stalker | Razer Death Adder | Thermaltake Armor+

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Stickboy46
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 15:58:26 (permalink)
jankerson
Stickboy46
Lol this a comical thread. 




 
It really is... 
 
I worked in Customer service for more than 3 decades, and was in management for a lot of those years...
 
So yes this is very funny to me.


I just feel bad for the poor CS reps that he's going off on because he feels extra entitled. They are freaking working on a Sunday!!!

i7-10700kf @ 5.1
Corsair H150i Elite Capellix
MSI Z490 ACE
8gbx4 G.Skill TridentZ DDR 4000CL15
EVGA 3090 Kingpin
Corsair AX1200i
Lian Li O11 XL Dynamic
#15
jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 16:00:40 (permalink)
Hillguy
You do realize it's Sunday compuclinic , yes ?  Do local shops in your area have upper management working on the weekends ?
 
You are frustrated .. it's understandable.  But coming in here ranting and raving about being ignored and insulting people won't help with your cause or your blood pressure.
 
First of all EVGA pays the shipping both ways  ,  Secondly they are not going to charge you for a second card ( they need some collateral to ensure you return the damaged/faulty card )  once the RMA process is complete they no longer need the "collateral"  seems pretty fair enough.  
 
 
Here do some reading so you will understand the advanced RMA process https://www.evga.com/support/ear/




 
They used to put rude customers on speaker one place I used to work so all the people could hear how bad they really were.
 
Including the managers.....  And up even higher than that.
 
 

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#16
jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 16:05:30 (permalink)
Stickboy46
jankerson
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Lol this a comical thread. 




 
It really is... 
 
I worked in Customer service for more than 3 decades, and was in management for a lot of those years...
 
So yes this is very funny to me.


I just feel bad for the poor CS reps that he's going off on because he feels extra entitled. They are freaking working on a Sunday!!!




 
We used to put them on mute and go get some coffee or take a smoke break.
 
Then come back and see if they stopped ranting, if not then they stayed on mute.

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#17
transdogmifier
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 16:31:13 (permalink)
I have my popcorn ready...
 
OP, you're calling on a Sunday. You should be thankful they have anyone there to answer at all.
 
A lot of companies don't.
 

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#18
jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 16:33:26 (permalink)
transdogmifier
I have my popcorn ready...
 
OP, you're calling on a Sunday. You should be thankful they have anyone there to answer at all.
 
A lot of companies don't.
 




 
Or anytime for that matter, some don't even have an option to speak with someone.
 
Online support only.

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#19
dalten22
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 19:32:50 (permalink)
OP, if you act like this in public, I suspect you get an unusually high amount of spittle in your food. Chillax dude. 
#20
SeanDude05
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 19:50:52 (permalink)
I needed this laugh, thank you OP. The entitlement is tangible here.


EVGA RTX 3080 FTW3 ULTRA + Hybrid Kit
#21
Cadillac94pimpin
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 19:55:35 (permalink)
While I understand the frustration level here, I too would be pretty mad if my brand new card got the equivalent of the old Xbox red ring of death. But the reps you are talking to have to follow SOPS. They are not empowered to make decisions that could cost the company a whole lot of money.. 
I worked in Customer Service management for several years as well. As managers, we can make certain exceptions bases on specific criteria such as customer history, is it our fault, the potential risk of the decision etc. You blasting a CS rep that just cannot make that kind of call won't get you very far. 
Trying to get something like this handled on a Sunday is not likely. Although Jacob does sometimes step in to help people, I really don't think he is in charge of C/S. 
You clearly have been a member here for a long time so just give them some time to help you out. They do offer advanced RMA and may need to see the card move before they send a new one out. 
If the Strix you wanted had died on you, I'm sure you would be waiting a very long time to get new one or maybe even your old one fixed.  

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#22
fps_noob
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 19:58:28 (permalink)
Honestly I'm surprised they have customer support on a Sunday at all. I don't think I would've even tried calling until a weekday. I get that you're upset over an $1800 GPU failing, but you've got to be a bit realistic with expectation. They probably only have few low tier techs working the weekend, so it makes complete sense that anyone with authority to make major decisions isn't available until Monday. Try to be a little patient? Maybe then you'll get the results you want.
#23
EVGATech_DanielM
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 19:58:36 (permalink)
Glad we were able to talk and iron out your frustrations - tomorrow someone should be able to see through to what was discussed. 

 
-Daniel_EVGA
#24
jaxkrabbit
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 20:06:57 (permalink)
The entitlement from OP is off the chart. They are only supposed to respond to you during BUSINESS HOURS which is usually M`F 9~5
 
If you think EVGA is bad, then you have never dealt with ASUS. You would be lucky to get an email back every 2 weeks.
#25
Avenger411
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 20:07:50 (permalink)
Oh i get the frustration of being unsatisfied with a product that costs this much but you’ve got to tone down a little.

I hope you got someone to help you and this issue is resolved monday (tomorrow)
#26
ShootingFlames
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 21:24:29 (permalink)
Cant imagine why Jacob would ghost you. Probably because you sound like a baby. 

2reel
#27
80sMoviesRule
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 22:33:31 (permalink)
Yeah that's alot of money to have no reliable help for any problems that arise.
#28
atfrico
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/22 23:17:03 (permalink)
🤔 haven't got a problem with talking with most EVGA Staff before, including Jacob. Not sure about what's going on recently.
Im glad everything will work out at the end but dont expect everything is going to be dine with a blink of an eye.
Please take a breather, at least you have money to spend, not many people have money to buy even food for their families.

Those who abuse power, are nothing but scumbags!
 The challenge of power is how to use it and not abuse it. When you abuse it, it reverses on you and it hurts you.The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
#29
Avenger411
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail 2020/11/23 04:19:16 (permalink)
Can we all drop the name calling ? I do not agree with the op’s attitude but this is not helping.
#30
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