compuclinic
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 

compuclinic

jankerson

compuclinic
Hilarious. After not waiting an extra few weeks to a month on a Strix,  EVGA is telling me with a failing 3090 they don't have supervisors available!   This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars.  Oh we don't have anyone that can help you,  just tons of people who can charge you and offer you nothing for your troubles.  

This is likely going to be my LAST EVGA purchase ever,   I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.   

At this rate I should have just kept the Asus TUF I had first!!!!     NEVER NEVER NEVER again unless they step up and do something right here. 

I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.

They are rude on the phone,  Jacob flat out ignores people.     This is just NOT the evga  I used to be proud supporting. 
2014xx 3090 card Just poo'd the bed with red light of DOOM!

It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!!    You can literally take EVGA's 500w bios,  put on a 3 pin MSI card and get better performance....     

This is just sickening,  and depressing.   Mid pandemic part 2,  my super build (built this PC FOR this card)  is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.  

Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional.    Guess I won't be playing video games those days.  




 

 
I doubt anyone would cross ship an $1800 product or any expensive product that's worth real money without some sort of collateral upfront. 
 
Wouldn't be the smartest thing to do business wise that is, percentage wise it's just asking to get ripped off.
 
I know I would never do it under any circumstances period, or sign off on it when I was in management. 
 
Customer service is one thing, blatant stupidity is something else altogether. I have seen employees and managers get fired for far less than that over the years believe me.
 
 
 
 

 
Just to clarify.  I have ZERO problem with a credit card hold for the cross ship.  I've done advanced RMA for everything from gaming parts to server / networking parts.     I am not being extorted additional money to get good support for being sold an bad product.  There are consumer protections against said predatory practices. 
 
 
Also for those wondering,  I have an Corsair 1200i PSU.   Slightly overkill :D 

Hillguy
You do realize it's Sunday compuclinic , yes ?  Do local shops in your area have upper management working on the weekends ?
 
You are frustrated .. it's understandable.  But coming in here ranting and raving about being ignored and insulting people won't help with your cause or your blood pressure.
 
First of all EVGA pays the shipping both ways  ,  Secondly they are not going to charge you for a second card ( they need some collateral to ensure you return the damaged/faulty card )  once the RMA process is complete they no longer need the "collateral"  seems pretty fair enough.  
 
 
Here do some reading so you will understand the advanced RMA process https://www.evga.com/support/ear/