transdogmifier
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 04:43:38
(permalink)
Cadillac94pimpin While I understand the frustration level here, I too would be pretty mad if my brand new card got the equivalent of the old Xbox red ring of death. But the reps you are talking to have to follow SOPS. They are not empowered to make decisions that could cost the company a whole lot of money.. I worked in Customer Service management for several years as well. As managers, we can make certain exceptions bases on specific criteria such as customer history, is it our fault, the potential risk of the decision etc. You blasting a CS rep that just cannot make that kind of call won't get you very far. Trying to get something like this handled on a Sunday is not likely. Although Jacob does sometimes step in to help people, I really don't think he is in charge of C/S. You clearly have been a member here for a long time so just give them some time to help you out. They do offer advanced RMA and may need to see the card move before they send a new one out. If the Strix you wanted had died on you, I'm sure you would be waiting a very long time to get new one or maybe even your old one fixed.
I can understand the frustration. I don't understand the anger about less availability of management types on a SUNDAY. A SUNDAY. Re-read that.....SUNDAY. Excuse me, he's lucky anyone is there at all and he needs to not take it out on the few people that *ARE* there. The people that are there can't (likely not able to) make that kind of call about making exceptions to the rules and no management is there to make it.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:11:34
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Avenger411 Can we all drop the name calling ? I do not agree with the op’s attitude but this is not helping.
Thank you. I'm glad everyone else here can spend this kind of money and just be fine when the first perception is in order to get the type of service I get from EVERY other manufacturer I could have chosen between they were going to extort more money out of me. Thankfully everything on that front has been taken care of on the phone. I'm left with a bit more peace of mind that the company cares. My gripe wasn't with the individual per say, its the illusion of 24/7 tech support while only offering non empowered people to answer the phone. I would have almost preferred to just have a message say to call when they can fully staff a team that can solve problems. I ran a business for a number of years and frankly put can't stand non empowered tech support. Add that in with the normal "we don't have a supervisor available" garbage that a lot of companies use to detour you from getting escalation, I was skeptical at first and then just further frustrated which I didn't want to feel after calling to get support on a failing 1800 dollar product. I get stuff happens. I've been in that IT life for 25+ years and work as a network engineer. I get stuff happens and don't cry over spoiled/spilled milk. I expect though to get good customer service when it does and think its adorable you people think asking for a manger to get resolution on something, potentially saving your hard earned money is being a "Karen". While you throw 25- 50 in shipping costs away every time a product you buy online fails and you need a return, I'll ask CS for a prepaid label that will cost them less than it would me anyways after their UPS discount. I'll use that money on my kids or something. Fact is most companies hire extremely low pay 1st level support that can't do anything but read off a screen, tell you they can't help and take your information. If you fall prey to this, its your own fault. If you knew how much money I save every single year just by not dealing with level 1 reps you'd probably nod in respect instead of disrespect. I do NOT berate customer service, I do not swear at them, I give them absolutely the same respect they give me. Albeit I expect them to properly represent a company I just did business with some degree of presentation of appreciation to me as a customer. This isn't just like I'm meeting someone up on the street and demanding they appreciate/respect me lol. Personally, for me when a product fails its simply an opportunity for that company to keep one of the biggest brand fan boys one can imagine, or forever lose a customer. I personally recommended this company and resold to a lot of my own clients, especially back when I was building 4-5 high end gaming rigs a week at my store. As someone who remembers the good old days of EVGA, I hope an experience like this where a long time customer feels like they're beginning to show signs of "out growing customer service" can make a difference. To those of you who stalk forums to attack others sticking your nose where it doesn't belong, seriously, get a life.
post edited by compuclinic - 2020/11/23 06:13:45
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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redarman
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:26:51
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compuclinic To those of you who stalk forums to attack others sticking your nose where it doesn't belong, seriously, get a life.
Posting on a forum then telling forum members their opinions don't belong LOL
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vapinghanso
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:36:41
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EVGA doesn’t pay shipping both ways.
They always made me pay, 3 times this year.
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wwxww
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:37:50
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Wow...I do like this thread. Much better than the usual "my fans are stuck wide open."
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schmak01
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:49:56
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Stickboy46
jankerson
Stickboy46 Lol this a comical thread.
It really is... I worked in Customer service for more than 3 decades, and was in management for a lot of those years... So yes this is very funny to me.
I just feel bad for the poor CS reps that he's going off on because he feels extra entitled. They are freaking working on a Sunday!!!
The Only RMA I've had to do with EVGA was on a Sunday, fan blade broke on one of my brand new 670's back in the day. Called on a Sunday night, maybe waited 20-30 min, got a dude that was super helpful, had me take a picture, send it to him and then asked if I wanted to do a normal RMA where I send the card and get the RMA'd unit back or do the advanced RMA where they put a hold for the value of the card on my CC, ship it out, and I ship the bad one back to release the hold. I did the latter, got the new card in 2 days, send the other back immediately, and had the hold released by Friday. That's awesome customer service. It's why I use EVGA.
- CPU: 5900X / 3800XT
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 06:56:31
(permalink)
schmak01
Stickboy46
jankerson
Stickboy46 Lol this a comical thread.
It really is... I worked in Customer service for more than 3 decades, and was in management for a lot of those years... So yes this is very funny to me.
I just feel bad for the poor CS reps that he's going off on because he feels extra entitled. They are freaking working on a Sunday!!!
The Only RMA I've had to do with EVGA was on a Sunday, fan blade broke on one of my brand new 670's back in the day. Called on a Sunday night, maybe waited 20-30 min, got a dude that was super helpful, had me take a picture, send it to him and then asked if I wanted to do a normal RMA where I send the card and get the RMA'd unit back or do the advanced RMA where they put a hold for the value of the card on my CC, ship it out, and I ship the bad one back to release the hold. I did the latter, got the new card in 2 days, send the other back immediately, and had the hold released by Friday. That's awesome customer service. It's why I use EVGA.
Which is exactly what I remember. Apparently now, to get the advanced they are trying to upsell you. Maybe its some kind of thing where you have to join their elite program but at the end of the day it seems like they are trying to monetize good customer service that almost every other company (at least any that I do business with) offers free. Sorry but I'm not losing money because a product I bought failed under warranty. I do everything I can to ensure that it doesn't happen (power protection etc) however if a company were to force me to spend shipping costs just to keep working what I already paid for, I'm going somewhere else next time. If they're ok with that, thats fine. My ONLY leverage as a consumer is my purchase power.
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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dragomirc
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 07:12:30
(permalink)
☄ Helpfulby compuclinic 2020/11/23 10:02:10
compuclinic If they're ok with that, thats fine. My ONLY leverage as a consumer is my purchase power.
^^^This! Manufacturers exists because of customers, not opposite. When customers turn back and zipp their wallets, company is doomed.
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SeanDude05
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 07:18:55
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Except they are not forcing you to spend for shipping, it’s an option, that you’re complaining about, because you feel entitled to cross-shipping. Let alone the fact they probably don’t have many on hand to cross-ship to begin with. I think you need to check your ego, and realize most other companies you do business with don’t cross ship by default either. You’re going to find minimal sympathy to your $1800 “problem” here.
EVGA RTX 3080 FTW3 ULTRA + Hybrid Kit
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dalten22
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 07:35:48
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compuclinic If they're ok with that, thats fine. My ONLY leverage as a consumer is my purchase power.
If it's that important to you, I'm sure they'd jump on the opportunity to give you all of it back and never sell to you again.
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tizubythefizo
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 07:45:19
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vapinghanso EVGA doesn’t pay shipping both ways.
They always made me pay, 3 times this year.
IIRC they pay for it on the Advanced RMA plan (which is available to the original owner within 30 days of product registration and I think costs a little extra), but not for standard RMA. I think the Advanced crosship also just does a hold instead of an actual charge, but I'm too lazy to go looking that up atm.
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 10:09:53
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EVGATech_DanielM Glad we were able to talk and iron out your frustrations - tomorrow someone should be able to see through to what was discussed.
1:00 pm EST Never got that call back so I'm back on hold waiting for someone. He did mention you put it through for a call back through so I appreciate that.
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 10:40:37
(permalink)
compuclinic
schmak01
Stickboy46
jankerson
Stickboy46 Lol this a comical thread.
It really is... I worked in Customer service for more than 3 decades, and was in management for a lot of those years... So yes this is very funny to me.
I just feel bad for the poor CS reps that he's going off on because he feels extra entitled. They are freaking working on a Sunday!!!
The Only RMA I've had to do with EVGA was on a Sunday, fan blade broke on one of my brand new 670's back in the day. Called on a Sunday night, maybe waited 20-30 min, got a dude that was super helpful, had me take a picture, send it to him and then asked if I wanted to do a normal RMA where I send the card and get the RMA'd unit back or do the advanced RMA where they put a hold for the value of the card on my CC, ship it out, and I ship the bad one back to release the hold. I did the latter, got the new card in 2 days, send the other back immediately, and had the hold released by Friday. That's awesome customer service. It's why I use EVGA.
Which is exactly what I remember.
Apparently now, to get the advanced they are trying to upsell you. Maybe its some kind of thing where you have to join their elite program but at the end of the day it seems like they are trying to monetize good customer service that almost every other company (at least any that I do business with) offers free.
Sorry but I'm not losing money because a product I bought failed under warranty. I do everything I can to ensure that it doesn't happen (power protection etc) however if a company were to force me to spend shipping costs just to keep working what I already paid for, I'm going somewhere else next time.
If they're ok with that, thats fine. My ONLY leverage as a consumer is my purchase power.
You pay shipping to send it back to them, THEY pay the shipping to send the card. Pretty standard actually for most companies. I think the Advanced RMA works different however were they send you a paid shipping label. I had to do 2 RMAs myself. I didn't have the problem that you seem to have here with either one of them. I didn't do advanced RMA on either one, not in that much of a hurry, I have plenty of computers and graphics cards.
i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W. i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W. i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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EVGATech_DanielM
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 11:21:06
(permalink)
compuclinic
EVGATech_DanielM Glad we were able to talk and iron out your frustrations - tomorrow someone should be able to see through to what was discussed.
1:00 pm EST Never got that call back so I'm back on hold waiting for someone.
He did mention you put it through for a call back through so I appreciate that.
Mondays are pretty hectic because a lot of people think we are closed on the weekend. Hope the issue was resolved.
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Hoggle
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 11:26:47
(permalink)
☄ Helpfulby compuclinic 2020/11/23 12:28:06
Keep it nice and friendly. Anytime someone has a problem with a product that needs an RMA it can cause frustration and the idea of a cross shipping hold can also cause frustration as getting a 3090 can be a financial hardship which is doubled when you figure it could be an extra $1800 unexpectedly during the holidays until the RMA is over. I understand the frustration. Also this year with COVID-19 people are told to work remotely and often times staffing is limited to help slow the spread. That can also add to the frustration this year as sometimes people don’t have a supervisor in the same room as they are and might be working odd hours (like weekends) to limit the number of people in the office at the same time. Just take a moment and consider how it feels to have a 3090 with issues. It would suck and you can understand the frustration. Also keep in mind sometimes it’s best to just scroll past a thread you don’t like.
post edited by Hoggle - 2020/11/23 11:42:43
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 11:37:30
(permalink)
Hoggle Keep it nice and friendly. Anytime someone has a problem with a product that needs an RMA it can cause frustration and the idea of a cross shipping hold can also cause frustration as getting a 3090 can be a financial hardship which is doubled when you figure it could be an extra $1800 unexpectedly during the holidays until the RMA is over. I understand the frustration. Also this year with COVID-19 people are told to work remotely and often times staffing is limited to help slow the spread. That can also add to the frustration this year as sometimes people don’t have a supervisor in the same room as they are and might be working odd hours (like weekends) to limit the number of people in the office at the same time.
The only problem I have is with UPS and the way everything is shipped ground. Living on the East Coast and shipping to the West Coast everything takes forever... And UPS doesn't deliver on the weekends so that's 2 days added onto the wait on the already forever Ground shipping speed... It can get expensive in a real hurry shipping say UPS 2 Day as an example if one wants to speed things up. USPS is MUCH cheaper for their Priority Mail and using their boxes. But EVGA wants us to use UPS or FEDEX.
post edited by jankerson - 2020/11/23 11:51:22
i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W. i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W. i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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QueueCumber
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 11:37:44
(permalink)
No shirt. No shoes. Noooooo Dice...
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 12:26:52
(permalink)
New card will be on the way shortly! EVGA showed they still got it.
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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tyhanson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 13:53:22
(permalink)
*makes some popcorn* This is getting interesting...
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Hoggle
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 14:01:04
(permalink)
compuclinic New card will be on the way shortly! EVGA showed they still got it.
That is good news. I just know this year has slowed things down and I haven’t been willing to pay extra for faster shipping this year since they removed the guarantees of delivery on time.
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Jarmel
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 14:03:10
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EVGA not paying for RMA shipping is a bit concerning though with the fail rate for the 3080s and 3090s.
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flg2010
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 14:29:03
(permalink)
compuclinic Hilarious. After not waiting an extra few weeks to a month on a Strix, EVGA is telling me with a failing 3090 they don't have supervisors available! This guy thinks he's going to charge me money to cross ship me a new graphics card after I spent 1800 dollars. Oh we don't have anyone that can help you, just tons of people who can charge you and offer you nothing for your troubles.
This is likely going to be my LAST EVGA purchase ever, I'm tempted to go just dispute the transaction with all of this data, get my money back and buy the Strix.
At this rate I should have just kept the Asus TUF I had first!!!! NEVER NEVER NEVER again unless they step up and do something right here.
I freaking bought the Optimus block that's supposed to be coming soon this month for this card that seems to be less than its competitors.
They are rude on the phone, Jacob flat out ignores people. This is just NOT the evga I used to be proud supporting. 2014xx 3090 card Just poo'd the bed with red light of DOOM!
It seems like we bought a card they realized wasn't going to clock really much higher than what Jay and others got thus lowering the value of the Kingpin, so they power gimped our 1800 dollar top of the line cards!!!!!!!!!!! You can literally take EVGA's 500w bios, put on a 3 pin MSI card and get better performance....
This is just sickening, and depressing. Mid pandemic part 2, my super build (built this PC FOR this card) is now down and I'm sitting on a 30 minute hold time from a condescending rep who doesn't care about my issue ONE bit.
Took days off this week to try and take a mental health day after being flat out BURNED OUT as a non stop working IT professional. Guess I won't be playing video games those days.
Will be interesting to see what I get when I put my 3090 FTW3 in my system. I don't OC.. I typically watch temps closely and adjust airflow and fans a lot to make sure its as cool as possible. I will say this though.. If the card fails its going to be going back for a replacement and I will pay for shipping gladly. Its a $1800 investment. I can assure you this.. if this was ASUS you would be waiting 3 months for a replacement not a few weeks. No offence to ASUS.. their customer service for issues you can't get fixed over the phone or on their social media is horrible.
---Main Rig Build ---CPU: AMD Ryzen 9 5950X, CPU Cooler: NZXT X73 360, GPU: EVGA 3090 FTW3 Ultra, MB: ASUS CH VIII Formula, RAM: 64GB G.Skill Trident RGB 3600, Storage: 2TB Adata M.2, 2TB WD SSD, 500GB WD SSD, Case: Thermaltake ARGB View51
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Hillguy
FTW Member
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 14:39:14
(permalink)
compuclinic New card will be on the way shortly! EVGA showed they still got it.
Congrats on getting things sorted FTW Edit: I forgot to say that you should apologize to Jacob he was not ghosting you .... His tongue was burned pretty bad in a chip fire on Friday and it's been on ice all weekend
post edited by Hillguy - 2020/11/23 14:45:10
eVGA RTX 3090 Kingpin Hydrocopper | eVGA X299 Dark | Intel i9 10980XE | Heatkiller IV CPU Block | 32 GB GSkill Trident Z 3200 | 500GB Samsung 860 Evo | Dual Corsair AX1200i PSU's | Dual Koolance RP-1000 Pumps | Dual Koolance EHX-1320 4x120mm Rads | W10 | Asus PB278Q | Acer 20" | Razer Death Stalker | Razer Death Adder | Thermaltake Armor+
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jenkeeez
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 14:48:43
(permalink)
I hope you solve the problem man
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compuclinic
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 15:00:48
(permalink)
Hillguy
compuclinic New card will be on the way shortly! EVGA showed they still got it.
Congrats on getting things sorted FTW Edit: I forgot to say that you should apologize to Jacob he was not ghosting you .... His tongue was burned pretty bad in a chip fire on Friday and it's been on ice all weekend
Yikes, If that's the case I'm sorry for assuming. Wish him a speedy recovery. However pretty sure I messaged him first like a few weeks ago.
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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dragomirc
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 15:08:58
(permalink)
compuclinic New card will be on the way shortly! EVGA showed they still got it.
Nice development, EVGA recovered well known mojo
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TheHyperMatrix
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 18:55:37
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compuclinic I've been the next call to be answered now for almost 40 minutes!!!!!!! This is FANTASTIC customer service!!!!!!!
Damn. 40 minutes. I need to cancel my cell phone and home internet and my heating and utilities. Those bastards made me wait over an hour for a call as well. And the government...I called them and I was on hold for 2 hours and then the system hung up on me. I'm NEVER buying another government again. EVER. You're not making a friends with your behavior. Even if EVGA were in the wrong here, you're coming across as someone unpleasant that no one would want to help. EVGA is known for having the best warranty and service in the industry. That's undisputed. Also, not every company does cross shipping. When my dad had to replace his Apple Watch under Apple Care+ warranty, he had the option of sending his watch in, and having a new one sent out, or having the full price of the watch charged to his credit card to have a new watch shipped out to him ASAP, which would be refunded to him as soon as they received the watch. And that was with a PAID extra warranty service. I know you're upset because your card doesn't work. But you need to relax. You don't see a bunch of people on the internet talking about not getting help from EVGA. So you don't need to panic. Just wait and go through the process. I had to send in a product for warranty with ASUS. There was no cross ship. And it took me 3 weeks to get a replacement back. Believe me...if you ever have a video card break down on you...you want it to be an EVGA card. Because with the other companies, you never know what the heck is going to happen. Also...you can't be mad that Jacob isn't responding to every single RMA request on twitter. They literally have a group of people handling those things and that's not Jacob's role. He already goes above and beyond to help where he can. But he's not tech support.
Need to spamtribute 100 posts for Elite status to be able to get a KingPin because Jacob. My apologies in advance.
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compuclinic
Superclocked Member
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 21:40:10
(permalink)
TheHyperMatrix
compuclinic I've been the next call to be answered now for almost 40 minutes!!!!!!! This is FANTASTIC customer service!!!!!!!
Damn. 40 minutes. I need to cancel my cell phone and home internet and my heating and utilities. Those bastards made me wait over an hour for a call as well. And the government...I called them and I was on hold for 2 hours and then the system hung up on me. I'm NEVER buying another government again. EVER. You're not making a friends with your behavior. Even if EVGA were in the wrong here, you're coming across as someone unpleasant that no one would want to help. EVGA is known for having the best warranty and service in the industry. That's undisputed. Also, not every company does cross shipping. When my dad had to replace his Apple Watch under Apple Care+ warranty, he had the option of sending his watch in, and having a new one sent out, or having the full price of the watch charged to his credit card to have a new watch shipped out to him ASAP, which would be refunded to him as soon as they received the watch. And that was with a PAID extra warranty service. I know you're upset because your card doesn't work. But you need to relax. You don't see a bunch of people on the internet talking about not getting help from EVGA. So you don't need to panic. Just wait and go through the process. I had to send in a product for warranty with ASUS. There was no cross ship. And it took me 3 weeks to get a replacement back. Believe me...if you ever have a video card break down on you...you want it to be an EVGA card. Because with the other companies, you never know what the heck is going to happen. Also...you can't be mad that Jacob isn't responding to every single RMA request on twitter. They literally have a group of people handling those things and that's not Jacob's role. He already goes above and beyond to help where he can. But he's not tech support.
Well that just shows your purchase knowledge. :) 1. Buying apple product. 2. Asus 100% does advanced RMA. Used it a few times personally
2020 Pandemic build. 10900k @ 5.3 ghz All core 1.34v -(100 sp rating) Asus Maximus XII Formula - EVGA RTX 3090 FTW - CORSAIR 1200i - G.Skill Trident Royal z 4100 @cl15 -16-16-16 - 2tb Corsair PCiE gen4, 1tb Samsung 960, 3x Samsung 860 Pro 1 TB Heatkiller Pro 4 - Optimus XL Waterblock EK 360 PE, EK 360 XE, EK 480SE Radiators with a D5 pump. Samsung G9 Odyssey x2, LG 34GK950F 144hz 1440p and its 2560x1080 predecessor. Asus Chakram - Asus Strix Flare - Sennheiser PC -350 Logitech Z906 5.1 RGB to the max for the first time.
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jankerson
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 22:03:58
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What's wrong with APPLE products? Been using and or working on them off and on since the 80's... Some are better than others just like anything else. All my desktops are Windows PCs while I am found of my IPHONE and IPAD AIR for other things, I don't have any problems with them. They have things they are VERY good at doing while some other things people would do as well with either platform. It's all good, just different.
i9 9900K @ 5.0 GHz, NH D15, 32 GB GSKILL Trident Z RGB, AORUS Z390 MASTER, EVGA RTX 3080 FTW3 Ultra, Samsung 970 EVO Plus 500GB, Samsung 860 EVO 1TB, Samsung 860 EVO 500GB, ASUS ROG Swift PG279Q, Steel Series APEX PRO, Logitech Gaming Pro Mouse, CM Master Case 5, Corsair AXI 1600W. i7 8086K, AORUS Z370 Gaming 5, 16GB GSKILL RJV 3200, EVGA 2080TI FTW3 Ultra, Samsung 970 EVO 250GB, (2)SAMSUNG 860 EVO 500 GB, Acer Predator XB1 XB271HU, Corsair HXI 850W. i7 8700K, AORUS Z370 Ultra Gaming, 16GB 16GB DDR4 3000, EVGA 1080Ti FTW3 Ultra, Samsung 960 EVO 250GB, Corsair HX 850W.
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yaggaz
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Re: Failing EVGA RTX 3090 FTW Ultra, rude unhelpful support, Ignored by Jacob, #fail
2020/11/23 22:16:14
(permalink)
Hillguy His tongue was burned pretty bad in a chip fire on Friday and it's been on ice all weekend
His tongue was what on a what now, what? lol Maybe I'll drink a few beers and thinks might make more sense. As they always do after a few beers...
|| CPU: Intel 10700k || GPU: evga 3080 XC3 Ultra Hybrid || MB: Gigabyte z490 UD AC || RAM: 2 x 16GB 3000mhz DDR4 SDRAM || Samsung EVO 970 Plus 2TB || Dell S2417DG Monitor || Soundblaster AE-7 || Phanteks p400a Case || be Quiet! Dark Rock Slim CPU Cooler || Corsair AX1600i PSU || 9 Fans total in system ||
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