CAxVIPER
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Re:EVGA X79 Dark
2013/07/03 12:53:32
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*cough* buy asus *cough*
it definitely does take EVGA a lot longer, but I would rather wait and get what I paid for over a broken product.
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dustingg
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Re:EVGA X79 Dark
2013/07/04 11:12:33
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I agree with that but I'm super anxious to the dark in my rig. I really want to get the proper spacing so I can put the rest of the shroud back on the titan. As you can see only the bottom card has the complete shroud on. 
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dustingg
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Re:EVGA X79 Dark
2013/07/04 11:20:22
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Dan Graves
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Re:EVGA X79 Dark
2013/07/04 11:20:47
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@ rjohnson and nordic :
iamsneaky and maskedmenace have basically already replied for me (since they outline the exact issues i was keeping in mind when i wrote my previous post), but since i feel my point may need some more clarification, i'll rehash it in even clearer terms;
Some member have been through several RMA's already, and are still stuck with completely or partially non-functioning boards.
Forcing these people to RMA again, in hopes of receiving a working board, so that they can then send it back for a stepup, is downright nonsense to me, considering the myriad issues displayed on the forums, and the amount of RMA's some of them have gone through only to end up with non-functioning boards every time.
Add on top of that the rather vulgar cost of the stepup, plus the fact that there will be no cross-shipping, and you have a PR SNAFU of epic proportions.
EVGA had a chance to fix things for the unfortunate folks who really got shafted by this experience, and in my not so humble opinion, they blew it.
I'm glad my X79 SLI works well enough, but i do know that if it ever fails, or if i decide to upgrade to whatever comes next, it will not be replaced with an EVGA board, unles the company drastically cleans up it's act.
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coolmistry
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Re:EVGA X79 Dark
2013/07/04 11:26:29
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Lol Nice one 
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Huntcraft
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Re:EVGA X79 Dark
2013/07/04 15:15:27
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I think what they are getting at is, send in the board for RMA, If they find it bad without Physical damage, They will offer you step-up before they send out another board.
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Violence.
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Re:EVGA X79 Dark
2013/07/04 15:54:53
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i think its completly wrong all these people with x79 classy board ect that were garbage to begin with and never worked 100% now have to pay to get it replaced. they did no mistakes. just sayin
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Violence.
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Re:EVGA X79 Dark
2013/07/04 15:58:48
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rjohnson11
If you have a motherboard that is not working correctly then go through the normal RMA procedure
Dan Graves
Looking at the stepup program, i'd say that i've lost my faith in EVGA.
Here's why :
If the board is not in working condition or has physical damage, the upgrade will be rejected or additional fees may apply
Many board owners who have voiced their issues here have boards that most certainly aren't in any sort of working condition, and depending on how tight EVGA will keep to this, it might mean stepping up will be nigh impossible for them.
Add to that the INSANE stepup prices...
Sorry, but i'm not going to recommend EVGA to anyone beyond this point, just on general principle.
and the poeple who have done this 3-4-5 times?
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Rei86
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Re:EVGA X79 Dark
2013/07/04 16:03:58
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Violence.
and the poeple who have done this 3-4-5 times?
Pretty much out of luck at this point.
post edited by rjohnson11 - 2013/07/04 23:18:27
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rjohnson11
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Re:EVGA X79 Dark
2013/07/04 23:17:53
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Please everyone no cursing or use of urban language to disguise cursing.
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MSim
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Re:EVGA X79 Dark
2013/07/04 23:49:07
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The moral of this story is, make sure you fully test the product before return window closes. If it doesn't work like it should send it back as a defective product for a full refund. If enough people do that merchants will listen and stop carrying the product until mfg addresses the issues.
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junsupernutz
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Re:EVGA X79 Dark
2013/07/05 01:05:39
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Guys, the asus rive has been out for 2 years now ? most bug and issues have already been fixed with their bios update. I understand brand loyalty, but honestly, Asus already have 2 year head start on this. And if you were to compare the Dark vs Rive... the Rive flat out better than Dark . Ask yourself this, do you really want to deal with any issues that might arise ? is it worth it? why not purchase something that's tried and true. To manufacturer x79 are consider as old technology now, they are probably working on Haswell-E board right now. Yet EVGA still struggling with this board. I'am all for brand loyalty, heck i spent about 7k on evga video card over the past 2 years. But after my whole ordeal with the POS HydroCopper block. and then the expensive NEX1500. My loyalty end at video card. I hope they don't poop that one up too.
post edited by junsupernutz - 2013/07/05 03:28:28
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libastral
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Re:EVGA X79 Dark
2013/07/05 01:58:07
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How come RIVE can do PCIe x16/x8/x8/x8, but Dark can only do x8/x8/x8/x8?
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maskedmenace
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Re:EVGA X79 Dark
2013/07/05 06:46:34
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MSim
The moral of this story is, make sure you fully test the product before return window closes. If it doesn't work like it should send it back as a defective product for a full refund. If enough people do that merchants will listen and stop carrying the product until mfg addresses the issues.
This didn't work for the X79's because of the circumstances. That's what most of you that say "you should have returned your motherboard in the first place" fail to actually realize. The vast majority of you are missing not only the context in which the situation began but, there was also a time-line that prevented the vast majority of us from returning our goods. By the time Jacob admitted to hardware issues and there actually being HARDWARE issues, most of us had already done 2-3 RMA's just to get the USB 3 to moderately function...The *REAL* issue is that EVGA kept such a "limited" supply, most of us bought the board through Newegg or Amazon...Fry's or TD...and by the time the fault was aknowledged to be permanent, it was far too late. Don't forget that, 2-3 ARMA's, that's over $200...Which, most of the EVGA X79's are for "workstation-like" platforms. So most of these users can't be without a computer for a week on end...My business would actually fall apart. -- So what happens now, to the $200 that individual spent on-top of the $450 retail for the board? The moral of the story is actually that EVGA needs to do better. Period. While I'm moderately sated with this step-up, I'm not at all made whole. Not by a mile. Huntcraft
I think what they are getting at is, send in the board for RMA, If they find it bad without Physical damage, They will offer you step-up before they send out another board.
Then say that. Bottom line is that EVGA is dragging their feet. Which is par for the course...But, this should have been answered already BY EVGA considering the amount of users with issues...Makes you wonder where their customer service went because we're essentially paying for a paperweight.
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dustingg
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Re:EVGA X79 Dark
2013/07/05 07:00:10
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libastral
How come RIVE can do PCIe x16/x8/x8/x8, but Dark can only do x8/x8/x8/x8?
Hey man, You do know that when running an SLI config like that, that you're cards are all going to run at 8x speed/bandwith????? just like RAM your video cards are going to run at the lowest speed. Yes you can run 2 way SLI at 16x 16x but if you were to run a 2 way sli with one card in a x16 and one in 8x.....guess what both cards are going to run at???? 8x You're point is null and void.
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libastral
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Re:EVGA X79 Dark
2013/07/05 11:57:45
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dustingg libastral How come RIVE can do PCIe x16/x8/x8/x8, but Dark can only do x8/x8/x8/x8? Hey man, You do know that when running an SLI config like that, that you're cards are all going to run at 8x speed/bandwith????? just like RAM your video cards are going to run at the lowest speed. Yes you can run 2 way SLI at 16x 16x but if you were to run a 2 way sli with one card in a x16 and one in 8x.....guess what both cards are going to run at???? 8x You're point is null and void. Oh, okay, I get it. Thanks!
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Violence.
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Re:EVGA X79 Dark
2013/07/05 18:07:39
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i would never run an asus board even if you paid me money every month to do so. just for the fact there customer service is anything BUT customer service.
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XrayMan
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Re:EVGA X79 Dark
2013/07/05 18:19:59
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Violence.
i would never run an asus board even if you paid me money every month to do so. just for the fact there customer service is anything BUT customer service.
+1 Agreed.
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doorules
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Re:EVGA X79 Dark
2013/07/05 23:38:06
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Violence.
i would never run an asus board even if you paid me money every month to do so. just for the fact there customer service is anything BUT customer service.
I would take any asus mobo over any evga mobo any day of the week, They work. For that matter I would take just about any mobo over an evga mobo at this point in time. 
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rjohnson11
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Re:EVGA X79 Dark
2013/07/06 00:44:52
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If I ever had to pick a motherboard manufacturer other than EVGA ASUS would not be on that list. I would probably have Gigabyte on that list followed by asrock. doorules
Violence.
i would never run an asus board even if you paid me money every month to do so. just for the fact there customer service is anything BUT customer service.
I would take any asus mobo over any evga mobo any day of the week, They work. For that matter I would take just about any mobo over an evga mobo at this point in time.
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iamSneaky
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Re:EVGA X79 Dark
2013/07/06 02:23:51
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I find this funny, Here you guys are saying you will never go ASUS because of Customer Service, yet they
are the ones who have had a WORKING X79 lineup on the market from the word go.
FYI, If a product WORKS, customer service is a moot point.
I have been running ASUS MB's for over 10 years with only one Board that failed and that was after 2 years of use.
I sent it back for RMA and had a WORKING MB in my hands 2 weeks later. Man their customer service sucks LOL!
Gigabyte and EVGA are two company's that failed with their X79 lineup.
I believe Gigabyte have fixed the small issues they had, EVGA is yet to do so, they even kept selling their
product KNOWING that it was inherently flawed and have proceeded to shaft their disgruntled customers.
I got the answers I was asking of EVGA and they are far from satisfactory but I have no choice but to chose the
option that will reduce my loses the most.
Now lets talk customer service, When dealing with ASUS, I had reply's to my emails no later than the following day
and always polite, I'm not saying EVGA have not been polite, they have BUT on most occasions I have had to
wait over three days for a reply, on three occasions I got NO reply.
I have been waiting two days for answers on how to go about the step-up process (I was told that
EVGA would cover pick up and delivery of my FTW and X79 DARK). Yes I have to pay the $200 for step up,
that makes my total outlay to get a working MB just over $600 and I am still in the DARK (pun intended)
on whether the X79 DARK WILL actually work.
Do I need to say that I have lost ALL confidence in EVGA?
I will speak with my wallet from now on, I just purchased 2 x GTX 780's, guess what? they are NOT EVGA cards.
I find it really sad how EVGA have handled their X79 issues (I should say, HAVEN'T handled), they
had a chance to really cement their reputation as being the best in the industry.
Instead they have fallen to the bottom.
Chances are I will now get stuffed around further for being outspoken, I wouldn't be surprised.
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rjohnson11
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Re:EVGA X79 Dark
2013/07/06 02:31:26
(permalink)
We value your opinion. I have had several motherboards die on me from ASUS. I built my own PC using EVGA products but I help other people with their builds. I have found ASUS customer service far below stardard, RMAs take too long, and responses also take too long. Gigabyte on the other hand seems to be far better with customer support and RMA times. iamSneaky
I find this funny, Here you guys are saying you will never go ASUS because of Customer Service, yet they
are the ones who have had a WORKING X79 lineup on the market from the word go.
FYI, If a product WORKS, customer service is a moot point.
I have been running ASUS MB's for over 10 years with only one Board that failed and that was after 2 years of use.
I sent it back for RMA and had a WORKING MB in my hands 2 weeks later. Man their customer service sucks LOL!
Gigabyte and EVGA are two company's that failed with their X79 lineup.
I believe Gigabyte have fixed the small issues they had, EVGA is yet to do so, they even kept selling their
product KNOWING that it was inherently flawed and have proceeded to shaft their disgruntled customers.
I got the answers I was asking of EVGA and they are far from satisfactory but I have no choice but to chose the
option that will reduce my loses the most.
Now lets talk customer service, When dealing with ASUS, I had reply's to my emails no later than the following day
and always polite, I'm not saying EVGA have not been polite, they have BUT on most occasions I have had to
wait over three days for a reply, on three occasions I got NO reply.
I have been waiting two days for answers on how to go about the step-up process (I was told that
EVGA would cover pick up and delivery of my FTW and X79 DARK). Yes I have to pay the $200 for step up,
that makes my total outlay to get a working MB just over $600 and I am still in the DARK (pun intended)
on whether the X79 DARK WILL actually work.
Do I need to say that I have lost ALL confidence in EVGA?
I will speak with my wallet from now on, I just purchased 2 x GTX 780's, guess what? they are NOT EVGA cards.
I find it really sad how EVGA have handled their X79 issues (I should say, HAVEN'T handled), they
had a chance to really cement their reputation as being the best in the industry.
Instead they have fallen to the bottom.
Chances are I will now get stuffed around further for being outspoken, I wouldn't be surprised.
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manojks
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Re:EVGA X79 Dark
2013/07/06 03:26:32
(permalink)
I have to agree with rjohnson11, really I went to get the RIVF after all the feedback here, and damn it was bad. Where is my refund for listening to some of you guys?
I had to rma once my FTW cause of a C error code on the debug led but after that this board has been golden. USB 3.0 works, overclocking works, XMP for crucial rams work. Your millage may vary but i have never stopped test beta firmwares or help people to get their USB 3.0 to work the way mine does.
On the other forum I can't even get a message from any Asus staff or answer, all are forumers as well.
PS: Still a shame you let Shamino get away, he was awesome in helping people in the SR-2 thread.
EVGA X79 DARK | Intel i7-3960X | EVGA TITAN SC | EVGA NEX 750W Gold | Crucial Ballistix Elite 16GB | Pioneer BDR-206M | Pioneer DVR-217J | Audioengine DAC-D1 & AE5+ | Crucial M500 480GB
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Huntcraft
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Re:EVGA X79 Dark
2013/07/06 04:03:03
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Like EVGA's service latly has been ABOVE standard to the point where your moderators can openly talk smack on ASUS..... quite arguably the best motherboard manufacturer there is?
1. You have the gonands to openly admit a product you sold customers AT A PREMIUM a product that has problems and DONT PULL THE PRODUCT from the shelves and continue to RMA the board.
2. Raja from asus not only scours the ROG forums and I have personally seen him seek out members who need help, but he also visits other sites like Xtremesystems to the point where the members there started a thread specifically to thank him.
3. Your entire Motherboard crew defected to Saphire..... Not because Saphire was a world renowned motherboard manufacturer either. I can only speculate the internal pressure that would cause an exodus of talent like that.
4. Youve neutered your warranty periods
5. There are several threads in your X79 section where members are openly angred, and your company AT BEST seems uninterested
6. You absolutly have to have the Original receipt to even begin to help a customer when the product IS OBVIOUSLY YOURS, because we all know Counterfiet EVGA motherboards has been a REAL problem latly.
7. You have the balls to ask your customers to pay at LEAST another 150 dollars over the 450 they already spent to get a product the original SHOULD HAVE BEEN to begin with, Whos feature set DOES NOT even rival that of its competitors such as the RIVE.
I can continue to go on all night. Compared to asus, your service is laughable at BEST latly, so please, until you pump out a motherboard where you can acctually set an XMP profile correctly, or plug in a USB3 device, Keep your collective mouths shut about ASUS. You have NOTHING on their products.
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Violence.
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Re:EVGA X79 Dark
2013/07/06 06:45:13
(permalink)
ive also had quite a few horror stories with asus. i have an asus monitor now. only thing i ever got from them that didnt have an issue. and thats after around 5 motherboards all were DOA or not working and had hardware issues.
and before you push a company on ANOTHER companies forum, should make sure you have a solid case. then internet is littered with horror stories about asus customer service.
yet you continue to post on a companies forum, a company which has BY FAR the best customer service in my opinion. and i have had my fair share of issues with evga products. every single time it was taken care of. this is the only issue evga has thus far that hasnt been taken care of in my eyes. i even had a p67 FTW thats been going since the day i bought it from evga with ZERO issues.
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rjohnson11
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Re:EVGA X79 Dark
2013/07/06 06:51:14
(permalink)
As I've said before if anyone has an issue with any EVGA product they have and they feel they have not been taken care of in the proper way contact EVGA tech support. If anyone has done so and still feels their issue was not taken care of then forward your complaint to one of the mods and we'll forward that to EVGA.
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comrade
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Re:EVGA X79 Dark
2013/07/06 08:11:44
(permalink)
At this point, I just don't know what to do. My Classified MB was replaced once through RMA and I was told that they could find no problem with it when they received it. However, it definitely did not work, especially the USB ports, when I had it. The replacement board had the same problem. There were other problems that both boards had, but without going through the list again, I must say that I've never had a problem before with EVGA customer support.
I did replace the Classified with a RIVE as I just didn't want to deal with another RMA and rebuilding my computer again..., and perhaps again as I read about so many others with multiple RMA's. The RIVE has worked quite well, but I am still in the situation that I paid over $800 to get a working MB.
I would love to give the EVGA Dark a chance, but I just cannot see paying another $150, or in other words paying essentially $550 for a MB that EVGA is selling for $399 to others.
Perhaps I was being over optimistic, but I was hoping for a straight up trade of my Classified for the Dark. That would allow me to sell the RIVE and seeing what they go for on Ebay and other sites, the difference between what I paid for the RIVE new, and the price I could sell it for would still mean I will have paid somewhere between $500 and $600 for a MB that others who didn't have to go through the problems and aggravation that those of us who had problems with the Classified can buy for $399.
I'm sure that EVGA feels they are doing a good thing with allowing people with problematic EVGA X79 boards to step up to the Dark for a fee, but from my end, it's just not enough. I still feel that I have never gotten what I paid for with my Classified board and then being asked to pay another $150 for a board that is still an unknown quantity, just isn't enough. I remain unsatisfied and although I still may buy other EVGA products, (I just spend $1400 on a couple of EVGA GTX 780's).
I just wish now that I had asked for a refund on the Classified, but I fear it's too late for that. (Deep sigh!)
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firerx
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Re:EVGA X79 Dark
2013/07/06 08:28:19
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You guys are making me want to stay on my Classified x58 forever. No need to upgrade to a problematic platform no matter who the manufacturer is..... 
Asus Rampage VI Extreme
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CAxVIPER
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Re:EVGA X79 Dark
2013/07/06 08:44:33
(permalink)
Violence.
ive also had quite a few horror stories with asus. i have an asus monitor now. only thing i ever got from them that didnt have an issue. and thats after around 5 motherboards all were DOA or not working and had hardware issues.
and before you push a company on ANOTHER companies forum, should make sure you have a solid case. then internet is littered with horror stories about asus customer service.
yet you continue to post on a companies forum, a company which has BY FAR the best customer service in my opinion. and i have had my fair share of issues with evga products. every single time it was taken care of. this is the only issue evga has thus far that hasnt been taken care of in my eyes. i even had a p67 FTW thats been going since the day i bought it from evga with ZERO issues.
I would rather have a slower RMA process and actually have a working product because more than likely by the time it dies it is time for me to update anyways. EVGA can have the best customer service but it does you no good if the products don't work
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chump7431
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