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gokuboo
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Re:EVGA X79 Dark 2013/07/10 11:18:18 (permalink)
More lies. You can't expect people to believe twice a month you expect a product to be ready and for six months it's delayed. This is why I call these "updates" lies.
#1291
iamSneaky
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Re:EVGA X79 Dark 2013/07/10 12:11:33 (permalink)
gokuboo
More lies. You can't expect people to believe twice a month you expect a product to be ready and for six months it's delayed.
This is why I call these "updates" lies.

Dude ... just stating what I was told by a CS rep whether it is true or not I have no idea.
No one from EVGA has said anything on the forum so don't take it as an 'official' update.

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#1292
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Re:EVGA X79 Dark 2013/07/10 12:23:48 (permalink)
This is getting to be VERY ridiculous EVGA!!!

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#1293
Huntcraft
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Re:EVGA X79 Dark 2013/07/10 13:00:48 (permalink)
Yeah, they also emailed me saying that there is absolutely nothing they can do to help me if I cant come up with an invoice. I obviously bought the board. It has its box and all its accessories. The board and box both have serial numbers on them. They are not fake EVGA products. I just cannot understand why they will not help me just because I dont have an invoice.
#1294
loveha
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Re:EVGA X79 Dark 2013/07/10 13:08:53 (permalink)
Huntcraft

Yeah, they also emailed me saying that there is absolutely nothing they can do to help me if I cant come up with an invoice. I obviously bought the board. It has its box and all its accessories. The board and box both have serial numbers on them. They are not fake EVGA products. I just cannot understand why they will not help me just because I don't have an invoice.

Because anybody could have bought the board, then gave it to you. Just because you have the box and all accessories does not mean anything. The deal is probably for only those who have their name on the invoice.

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#1295
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Re:EVGA X79 Dark 2013/07/10 13:51:35 (permalink)
I've been sitting back patiently awaiting the "Dark's" release, but I think I need to put a dead line on it now so I can move on one way or another.  I think if it's not for sale by next week Friday (19th), I will have to go to another brand...


 
 
 
 
 
 
 
 
 
 
 
#1296
iamSneaky
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Re:EVGA X79 Dark 2013/07/10 14:56:25 (permalink)
Huntcraft

Yeah, they also emailed me saying that there is absolutely nothing they can do to help me if I cant come up with an invoice. I obviously bought the board. It has its box and all its accessories. The board and box both have serial numbers on them. They are not fake EVGA products. I just cannot understand why they will not help me just because I don't have an invoice.

EVGA honor warranties without an invoice with product registration using the serial number, warranty date is then
taken from the time the product left their warehouse as opposed to the purchase date.
This does not mean that they are prepared to offer you the Step Up option without a receipt though.

ALWAYS keep your receipts/invoices and if purchasing second hand, make sure you get the receipt/invoice from the seller. 
post edited by iamSneaky - 2013/07/10 14:59:40

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#1297
Solar Trans
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Re:EVGA X79 Dark 2013/07/10 15:54:24 (permalink)
I think EVGA releases things in the USA before other countries, so although it may be August in Taiwan it will probably be July here in the USA.
#1298
Viper97
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Re:EVGA X79 Dark 2013/07/10 16:24:50 (permalink)
Personally, I don't need a date to release.  When it's ready I'll act but frankly I want/hope that EVGA is doing this because they know it will be right.
 
Those that think a timeline is critical to please a customer... I only ask one question.  When was the last time you the consumer designed, built, tested and funded a product for sale?  Probably very few of us.
 
Let EVGA make it right the first time.  Otherwise everyone is going to go ballistic complaining about how it wasn't ready and the other half who wanted it shipped months ago, will be joining them in the chorus.
 
Can't have it all folks.
 


 
#1299
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Re:EVGA X79 Dark 2013/07/10 18:19:14 (permalink)
^^This.^^ Very true indeed, as if EVGA wants to make a board that can compete with ASUS in terms of quality, they would do better to make it perfect and cause people to be unhappy with the wait than the final product.
#1300
Nereus
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Re:EVGA X79 Dark 2013/07/10 18:37:46 (permalink)
 
I already went ahead and got a RIVF, but I've been thinking about upgrading my wife's desktop. I was going to go X79 for her, and maybe give her the RIVF and I'd try the Dark, but it's taken so much longer than I think anyone expected, I might just wait a little and go for a Z87 for her and stick with the RIVF for me. I'm thinking the EVGA Z87 may come out before the Dark, the way things are going. Still thinking about which way to go... or maybe she can use my old i7-980 on the X58 platform (EVGA Classified 3) that is one solid motherboard, and leave it at that. Hmm..
 
 


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#1301
Halo_003
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Re:EVGA X79 Dark 2013/07/10 19:18:46 (permalink)
Huntcraft

Yeah, they also emailed me saying that there is absolutely nothing they can do to help me if I cant come up with an invoice. I obviously bought the board. It has its box and all its accessories. The board and box both have serial numbers on them. They are not fake EVGA products. I just cannot understand why they will not help me just because I dont have an invoice.

 
Where did you buy it? Pretty much anywhere will have a stored copy of your invoice, or can print you a new one, as it would be in their sales info etc.

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#1302
gokuboo
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Re:EVGA X79 Dark 2013/07/10 19:35:49 (permalink)
It doesn't matter if we haven't designed a motherboard. They are advertising a product and a level of service that is not being met.

I was just told I couldn't get my money back but I can RMA all I want, even though my invoice is on file. In no way can this be correct if taken to court. EVGA sales a faulty product from the get go and all you can do is RMA for the same faulty product? I don't even think that's legal. I'm not saying EVGA was being malicious, but the facts are just that.

The so-called step-up program is a joke too. I'd rather get my money back and go purchase a RIVE and I'll spend LESS than upgrading to the x79 Dark.

So in short the victims of EVGA's x79 motherboards are being told...We have your money and we're not giving it back without a fight. We also want more of your money for fixing our screw up. Feel free to keep rebuilding your systems over and over with RMA's until we come up with a solution (whenever that is).

Till this point EVGA has done NOTHING for their customers in regards to this issue. Pictures and delay notices are the same as doing nothing in my book. Now I'll even have to fight for my money back if it comes down to it. You think I'll just let them keep it and stay in RMA limbo? Think again. My money or a fully working product, which ever happens first.

I apologize for the rant but this is absolutely unacceptable.
#1303
A FURRY
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Re:EVGA X79 Dark 2013/07/10 20:57:03 (permalink)
gokuboo
I was just told I couldn't get my money back but I can RMA all I want, even though my invoice is on file. 

 
Did you buy it directly from EVGA's online store? 
Did you buy it within the last 30 days?
 
If you did not answer yes to both those questions, you have no reason to expect a refund. 
 
  • USB 3.0 issue: Update firmware, reinstall OS, things should work fine. ( http://forums.evga.com...098&mpage=1 )
  • PCIe 3.0 Support: Unless you are running a Xeon processor, your CPU does not officially support PCIe 3.0.
  • Memory overclocking: The X79 is not a good overclocker in terms of Memory or BCLK overclocking. This does not make the board defective, just a poor overclocker. Also, don't use XMP, set your memory timings manually. All processors available for this board have a memory controller which specifies 1600MHz memory, anything above that may be unstable.
 
 

 
 
 
 
  
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gokuboo
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Re:EVGA X79 Dark 2013/07/11 02:29:20 (permalink)
@OMG A FURRY. I can't answer yes to either of those questions. But according to your reply the step-up from X79 to X79 Dark should not be expected as well if its been over 90 days. Well guess what? You would be wrong.

The EVGA motherboard is flawed on a hardware level. EVGA is speaking out of both sides of their mouth. I can't get my money back but the motherboard is so bad an exception is made so I can step-up to the X79 Dark regardless if its been over 90 days? You can't have it both ways, it's not right. It doesn't even make sense. It would appear EVGA is capable of making exceptions, except for when it comes to wanting your money back.
#1305
comrade
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Re:EVGA X79 Dark 2013/07/11 03:50:00 (permalink)
OMG A FURRY

gokuboo
I was just told I couldn't get my money back but I can RMA all I want, even though my invoice is on file. 


Did you buy it directly from EVGA's online store? 
Did you buy it within the last 30 days?

If you did not answer yes to both those questions, you have no reason to expect a refund. 

  • USB 3.0 issue: Update firmware, reinstall OS, things should work fine. ( http://forums.evga.com...098&mpage=1 )
  • PCIe 3.0 Support: Unless you are running a Xeon processor, your CPU does not officially support PCIe 3.0.
  • Memory overclocking: The X79 is not a good overclocker in terms of Memory or BCLK overclocking. This does not make the board defective, just a poor overclocker. Also, don't use XMP, set your memory timings manually. All processors available for this board have a memory controller which specifies 1600MHz memory, anything above that may be unstable.
 


For many of us the firmware update for the USB 3.0 ports did nothing, even after an OS re-install.  There are also multiple problems with the USB 2.0 ports.  The problem with the "USB port has over-volted" message has never been solved.  It keeps reoccuring no matter what is done.  Don't ship a board and expect your end users to do your research and product development for you!
 
You are correct in that the non-Xeon processors do not officially support PCIe 3.0, but it's plastered all over the box that the board is "PCIe 3.0 Ready".  Definitely misleading and obviously meant to imply something they were not delivering.
 
As for problems with XMP profiles, the multiple problems with those are inexcusable.  I bought three different sets of 1600 mhz memory, two of which were on their list of compatible memory, and none would work at stock settings.  My ASUS RIVE has no problem with XMP profiles up to 2133 mhz.
Taken in complete context, EVGA owes each person with a non-functioning X79 motherboard either; a.) Continuous replacement boards with free cross-shipping and prepaid shipping until a fully functional board is delivered, or; b.) An even exchange for the Dark..., assuming that one even works, which is an unproven and unknown product at this point, or; c.)  A refund!
 
Nothing less than the above is acceptable..., period!!!

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#1306
awalleyeguy
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Re:EVGA X79 Dark 2013/07/11 04:35:28 (permalink)
 Here we go again with OMG A FURRY going to tell everyone how ignorant they are if their Evga X79 doesn't work properly. It is obviously that users fault and has nothing to do with Evga X79 board having anything wrong with at all. According to OMG A FURRY all of us with these issues with Evga X79 boards are morons.
 Starts here post 504


HEAT  

url=https://www.evga.com/associates/default.aspx?associatecode=U4WBM7JX3CJE24C][/url]
#1307
iamSneaky
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Re:EVGA X79 Dark 2013/07/11 06:11:03 (permalink)
awalleyeguy

 Here we go again with OMG A FURRY going to tell everyone how ignorant they are if their Evga X79 doesn't work properly. It is obviously that users fault and has nothing to do with Evga X79 board having anything wrong with at all. According to OMG A FURRY all of us with these issues with Evga X79 boards are morons.
Starts here post 504

It is pretty funny that all those who argue against the issues with EVGA X79 motherboards, don't even own one
except for maybe that Steak whatchamacallit guy, he got a working EVGA x79 MB so all of us must be wrong. lol

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#1308
dustingg
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Re:EVGA X79 Dark 2013/07/11 07:12:05 (permalink)
Nereus

 
I already went ahead and got a RIVF, but I've been thinking about upgrading my wife's desktop. I was going to go X79 for her, and maybe give her the RIVF and I'd try the Dark, but it's taken so much longer than I think anyone expected, I might just wait a little and go for a Z87 for her and stick with the RIVF for me. I'm thinking the EVGA Z87 may come out before the Dark, the way things are going. Still thinking about which way to go... or maybe she can use my old i7-980 on the X58 platform (EVGA Classified 3) that is one solid motherboard, and leave it at that. Hmm..



 
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#1309
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Re:EVGA X79 Dark 2013/07/11 07:14:06 (permalink)
gokuboo

It doesn't matter if we haven't designed a motherboard. They are advertising a product and a level of service that is not being met.

I was just told I couldn't get my money back but I can RMA all I want, even though my invoice is on file. In no way can this be correct if taken to court. EVGA sales a faulty product from the get go and all you can do is RMA for the same faulty product? I don't even think that's legal. I'm not saying EVGA was being malicious, but the facts are just that.

The so-called step-up program is a joke too. I'd rather get my money back and go purchase a RIVE and I'll spend LESS than upgrading to the x79 Dark.

So in short the victims of EVGA's x79 motherboards are being told...We have your money and we're not giving it back without a fight. We also want more of your money for fixing our screw up. Feel free to keep rebuilding your systems over and over with RMA's until we come up with a solution (whenever that is).

Till this point EVGA has done NOTHING for their customers in regards to this issue. Pictures and delay notices are the same as doing nothing in my book. Now I'll even have to fight for my money back if it comes down to it. You think I'll just let them keep it and stay in RMA limbo? Think again. My money or a fully working product, which ever happens first.

I apologize for the rant but this is absolutely unacceptable.

 
spot on~!

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#1310
dustingg
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Re:EVGA X79 Dark 2013/07/11 07:17:30 (permalink)
OMG A FURRY

gokuboo
I was just told I couldn't get my money back but I can RMA all I want, even though my invoice is on file. 


Did you buy it directly from EVGA's online store? 
Did you buy it within the last 30 days?

If you did not answer yes to both those questions, you have no reason to expect a refund. 

  • USB 3.0 issue: Update firmware, reinstall OS, things should work fine. ( http://forums.evga.com...098&mpage=1 )
  • PCIe 3.0 Support: Unless you are running a Xeon processor, your CPU does not officially support PCIe 3.0.
  • Memory overclocking: The X79 is not a good overclocker in terms of Memory or BCLK overclocking. This does not make the board defective, just a poor overclocker. Also, don't use XMP, set your memory timings manually. All processors available for this board have a memory controller which specifies 1600MHz memory, anything above that may be unstable.
 


 
Cool story bro. Did you ever use a X79?
 
I sure as hell can OC mine with ease. the USB 3.0 debacle.....isn't fix....none of the hardware issues have been fix because they cannot be fixed. It's a flawed design.....only way to change that is by Starting from scratch....hence the DARK and that is yet to be proven.

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#1311
dustingg
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Re:EVGA X79 Dark 2013/07/11 07:27:36 (permalink)
gokuboo

@OMG A FURRY. I can't answer yes to either of those questions. But according to your reply the step-up from X79 to X79 Dark should not be expected as well if its been over 90 days. Well guess what? You would be wrong.

The EVGA motherboard is flawed on a hardware level. EVGA is speaking out of both sides of their mouth. I can't get my money back but the motherboard is so bad an exception is made so I can step-up to the X79 Dark regardless if its been over 90 days? You can't have it both ways, it's not right. It doesn't even make sense. It would appear EVGA is capable of making exceptions, except for when it comes to wanting your money back.

 
SUE THEM! Class action law suit. there are plenty of outraged X79 users here.

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#1312
Halo_003
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Re:EVGA X79 Dark 2013/07/11 09:20:59 (permalink)
OMG A FURRY
Did you buy it directly from EVGA's online store? 
Did you buy it within the last 30 days?

If you did not answer yes to both those questions, you have no reason to expect a refund. 

  • USB 3.0 issue: Update firmware, reinstall OS, things should work fine. ( http://forums.evga.com...098&mpage=1 )
  • PCIe 3.0 Support: Unless you are running a Xeon processor, your CPU does not officially support PCIe 3.0.
  • Memory overclocking: The X79 is not a good overclocker in terms of Memory or BCLK overclocking. This does not make the board defective, just a poor overclocker. Also, don't use XMP, set your memory timings manually. All processors available for this board have a memory controller which specifies 1600MHz memory, anything above that may be unstable.
   
Do you own an EVGA X79 board?
Do you have proof of these issues being fixed?
 
If you answered no to these questions then you can't give an opinion on this, because especially USB 3.0 is NOT fixed. The board is flawed on a hardware level, which is part of why it takes more vCore to stabilize a clockspeed compared to other boards, usually .1-.125V extra for the same speed. X79 sure is capable of RAM OC's, these boards sure aren't though, one notch above 2000MHz and I can't even get it to post.
 
The fact is, people paid money for a product. Product doesn't work, so people want money back for it since it doesn't, and there was no warning officially(especially to early buyers). So now, EVGA wants $150/200/250+shipping cost+downtime cost in addition to the first purchase price. I'm not terribly mad about this since I RMA'd an X58 4 Way SLI and got an X79 Classified back for it, but I went from a fully functional product to a broken one. I'm not in exactly the same boat, but it is similar.
 
If I had paid $400+ for an X79 Classified and gotten this, and now being expected to pay $150 extra to just get a working board, you can bet I'd be mad as hell. Anyone who bought an X79 board realistically should be given a free X79 dark in exchange for their current X79 board, with cross shipping and a 25% discount on their next EVGA purchase as an incentive for people to remember why EVGA is the best. Just my opinion but this is definitely not the best way to handle the X79 debacle. It's not as bad as it could be, but this current solution is pretty close.
 
It's like if you buy a brand new car from Honda for $10,000, and the steering will randomly drop out. Instead of a recall, Honda is offering everyone an "optional" upgrade to a different model(that SHOULD work), but for only $4,000(at minimum). If anyone can't see a problem with that, I don't know what to tell you other than you're too complacent.
 
 
In other news, Jacob told me on Twitter that it should be ready this month, they are tuning the BIOS to make sure it's solid.

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#1313
iamSneaky
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Re:EVGA X79 Dark 2013/07/11 11:22:21 (permalink)
Halo_003
Anyone who bought an X79 board realistically should be given a free X79 dark in exchange for their current X79 board, with cross shipping and a 25% discount on their next EVGA purchase as an incentive for people to remember why EVGA is the best.

 
^ THIS! ^
post edited by iamSneaky - 2013/07/11 11:24:30

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#1314
zerocool101
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Re:EVGA X79 Dark 2013/07/11 11:29:27 (permalink)
iamSneaky

Halo_003
Anyone who bought an X79 board realistically should be given a free X79 dark in exchange for their current X79 board, with cross shipping and a 25% discount on their next EVGA purchase as an incentive for people to remember why EVGA is the best.


^ THIS! ^
 Agreed 100%  


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#1315
CAxVIPER
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Re:EVGA X79 Dark 2013/07/11 11:30:57 (permalink)
Halo_003
 Anyone who bought an X79 board realistically should be given a free X79 dark in exchange for their current X79 board, with cross shipping and a 25% discount on their next EVGA purchase as an incentive for people to remember why EVGA is the best.


No, anyone that purchased a x79 motherboard of equal value should be given a free upgrade and it had to be purchased at that price with no MIR. I would be pretty pissed if someone that bought a $250 mobo got the same as what I paid $400 for. If you paid less you should pay the difference and if you paid more then you should be given that many EVGA bucks to a certain point. 25% off is ridiculous and I'm not sure why it is really even being discussed any more. EVGA has already made up their minds but what gets me is that you aren't even guaranteed a Dark. It says there are limited quantities for step up. 
post edited by CAxVIPER - 2013/07/11 11:33:30
#1316
iamSneaky
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Re:EVGA X79 Dark 2013/07/11 11:54:51 (permalink)
CAxVIPER

Halo_003
Anyone who bought an X79 board realistically should be given a free X79 dark in exchange for their current X79 board, with cross shipping and a 25% discount on their next EVGA purchase as an incentive for people to remember why EVGA is the best.


No, anyone that purchased a x79 motherboard of equal value should be given a free upgrade and it had to be purchased at that price with no MIR. I would be pretty pissed if someone that bought a $250 mobo got the same as what I paid $400 for. If you paid less you should pay the difference and if you paid more then you should be given that many EVGA bucks to a certain point.

I agree to certain extent but in my instance, I bought my X79 FTW from newegg.com when they had a flash sale,
just after I purchased it, it went back to the RRP. EVGA have stated a RRP for their product it is of no hit to
them if one of their suppliers offers the product on sale.
Now, on the other hand, if it was EVGA who were selling the product at a sale price and the customer
purchased it direct then fairs fair, customer should probably pay the difference.
 
Bottom line is though, a product is always valued at it's RRP regardless of if you bought it on sale or not,
that is what EVGA have valued it at, that is what it is worth.
We are all entitled to a WORKING product, regardless of the price we paid!
 
We are still discussing it because we all still feel that what is being offered isn't enough and most aren't
just out of pocket for the cost of the MB. What about the cost of shipping, multiple RMA's and god forbid
we all put a price on our time.
I charge $110 per hour for my time and I spent over 3 days straight with build and rebuild and trying to
trouble shoot problems that were unfixable. Oh yeah, what about the time I had to do without my computer,
mine isn't only for leisure, it's my business PC as well.
 
I am actually surprised EVGA haven't taken this as an opportunity to give back the loyalty that it's
customers/fans have shown them.
People don't forget when a company goes out of their way to do the right thing, at least I don't.
They had a chance here to turn an absolute failure into a success.
 
Sadly they missed the boat.
post edited by iamSneaky - 2013/07/11 12:00:40

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#1317
Nereus
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Re:EVGA X79 Dark 2013/07/11 12:31:11 (permalink)
iamSneaky
We are still discussing it because we all still feel that what is being offered isn't enough and most aren't
just out of pocket for the cost of the MB. What about the cost of shipping, multiple RMA's and god forbid
we all put a price on our time.
I charge $110 per hour for my time and I spent over 3 days straight with build and rebuild and trying to
trouble shoot problems that were unfixable. Oh yeah, what about the time I had to do without my computer,
mine isn't only for leisure, it's my business PC as well.

You earn $110 an hour and you are griping about this? At that rate, the amount of time you've spent posting on this thread could have probably purchased half a dozen new boards ...and mentioning reimbursement for the time you spent building your rig ...dude ...I sympathize with the situation many people here are in, but seriously? Kinda hard to feel sympathetic after reading that. 
 
How about reimbursing me for the time I spent reading this thread? BTW, I charge $10,000 an hour. Pay me NOW! lol..
 
 


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#1318
iamSneaky
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Re:EVGA X79 Dark 2013/07/11 13:46:10 (permalink)
Nereus

You earn $110 an hour and you are griping about this? At that rate, the amount of time you've spent posting on this thread could have probably purchased half a dozen new boards ...and mentioning reimbursement for the time you spent building your rig ...dude ...I sympathize with the situation many people here are in, but seriously? Kinda hard to feel sympathetic after reading that. 

How about reimbursing me for the time I spent reading this thread? BTW, I charge $10,000 an hour. Pay me NOW! lol..

You obviously have no idea about running a business if you think all of that $110 per hr I earn is profit.
I would be lucky if half of that was profit, actually, even a third.
You know what, if I got a working product in the first place I wouldn't be here griping.
It is the principal of the matter, isn't everyone entitled to what they paid for? 
BTW, no one here is asking for sympathy just a working motherboard.

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#1319
KimbaWLion
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Re:EVGA X79 Dark 2013/07/11 15:21:30 (permalink)
$110 an hour for a network engineer to come over and do work at your business is quite cheap actually. I have friends who charge even MORE but they get a FRACTION of that for take home pay. 
 
For the record I agree all I want is a 100% working motherboard too... 

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#1320
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