"I did replace the Classified with a RIVE as I just didn't want to deal with another RMA and rebuilding my computer again..., and perhaps again as I read about so many others with multiple RMA's.  The RIVE has worked quite well, but I am still in the situation that I paid over $800 to get a working MB". 
 
I afraid that for Haswell E, X99, but that will not happen. Than CPU maybe I buy soon after launch, one month. But for motherboards I wait 3 months. Than no who look better, and stuck with 1000$ CPU and 400$ problematic motherboard no way. I want at least Rampage 4 Extreme quality. I don't look records, and similar things, but I want all customers completely satisfied, to sing about perfect motherboard, without waiting some next BIOS to fix something, no more or I swear I will buy ASUS without problem.
I mean if motherboard late
3 months no problem at all I wait... But when they launch finally all things most be perfect, not as Z77 unfinished product. You change one cable motherboard is lose completely...I say records, best in review I don't care, but
"We know for problem and we try to fix" is unacceptable, I mean OK some bug...but something little what 99% people not see at all... Not whole community waiting months and months motherboard start to work other people with ASUS laugh to us and enjoy in build.
Who don't know to make motherboards have not rights to joke with 1000-2000$ investment of people.  
I mean maybe for people who look on 2000$ as 2$, but I see lot of people who give almost last money to platform. Than start more costs for someone what he didn't plan and what he is not guilty.

CAxVIPER
I would rather have a slower RMA process and actually have a working product because more than likely by the time it dies it is time for me to update anyways. EVGA can have the best customer service but it does you no good if the products don't work

 
Back when I had a X38 I would have agreed with a lot of people here that Asus's CS was crap.  However I had a minor or even none issue with Z77 MVF and it was taken care of so quickly I was a bit shocked by this.  They have improved their CS over time and I must say it isn't on the same level as EVGA, but at least with the Z77/X79 line I would get a working product back after an RMA.
 
Also by the time they received it, it took them three days to run my board.  A total of around 1 1/2 weeks since I used the slower shipping method to send them my board.

MSim

If a customer has an invoice showing they paid $399 or more for X79 FTW/X79Classified, they should receive a straight up trade and option for CROSS-SHIPPING.  If a customer paid less, they pay the difference. That is how you take care of customers EVGA Corporate. Own up to company mistakes and don't force customers to flip the bill.

EVGA bean counters are putting short-term profits over long-term. The current upgrade program is the final nail in the coffin for a lot of people. I wonder how many years from now will still see people saying avoid evga brand motherboards. All because they forced customers pay for evga engineers mistakes.

 
 
this bottom line, if EVGA wants to hear it or not is the correct action EVGA should be taking. i agree with Msim 100%. you sold someone a non-proper working product with no fix. to charge them more money for something that does not work 100% as advertised is just robbery. 

Violence.

MSim

If a customer has an invoice showing they paid $399 or more for X79 FTW/X79Classified, they should receive a straight up trade and option for CROSS-SHIPPING.  If a customer paid less, they pay the difference. That is how you take care of customers EVGA Corporate. Own up to company mistakes and don't force customers to flip the bill.

EVGA bean counters are putting short-term profits over long-term. The current upgrade program is the final nail in the coffin for a lot of people. I wonder how many years from now will still see people saying avoid evga brand motherboards. All because they forced customers pay for evga engineers mistakes.

this bottom line, if EVGA wants to hear it or not is the correct action EVGA should be taking. i agree with Msim 100%. you sold someone a non-proper working product with no fix. to charge them more money for something that does not work 100% as advertised is just robbery. 

 
Since EVGA openly admitted there was a flaw in the design that most likely caused some of the problems, I have to agree with this, especially for those who had to RMA more than once. What Msin said should have been a"No Brainer" and what I thought EVGA was going to come out with for those with Multiple RMA's and only for those who had multiple RMA's before the step-up was announced.
 
A question was asked a while back and hasn't been answered as far as I know. What I/O make and model hardware does EVGA test the RMA products with? Do you test all RMA's with $10 keyboards and mouse or do you actually bring in a few High Performance hardware to match what some of the EVGA Customers use to test with? I know no company can continually buy the latest and greatest I/O products but it would be good to know. I'm thinking that most if not all of my hardware will work on an x79 FTW or Classified only because they are in the Legacy hardware type of category but it seems all the newer stuff doesn't work properly. Knowing this would may guide quiet a few buyer of the EVGA x79 into a direction of not RMAing the board too, as they might look into getting those I/O hardware.
 
 
 

BIOS on X79 Dark is totally different story than previous.
Example visual look nicer than BIOS on R4E.
And board look so strong structure. 
 
 
 

Nereus

 
EVGA have said what the offer is, and it seems apparent that you are not going to get a better option from them - regardless of the venting here. It's a take it or leave it deal. It is certainly better than nothing at all, but I can understand the frustrations. Good luck to you all.

 
People could cause evga to make some changes. They would have to post on hardware forums around the net letting others know what a raw deal this so called "upgrade" program really is.  If you can cause enough bad PR evga corporate will take notice.  
 
 
 
 
 

Here is a signature for all to use on other forums, maybe bad press will convince EVGA to do the right thing.

Prices are not exact, but you get the picture.
 
 

 

gokuboo

Place your bets on if the delay update will be made before or after the middle of this month.

 
Ah man don't say that. I want to get my hands this board and put it through the ringer.

Or a sweepstake on the length of delay ...
(That was a joke and by no means to be taken as encouraging gambling, both authorised or not)
Just in case I get moderated

Sorry guys. The Asus boards have my money. Can't wait anymore.

I think this weeks release is for the GTX 770/780 Classified.

RAID will need to be rebuilt yes, OS installs not sure. I've had a benching drive for 1156, 1155 and 775 without reinstalling the OS, no issues there.

Halo_003

RAID will need to be rebuilt yes, OS installs not sure. I've had a benching drive for 1156, 1155 and 775 without reinstalling the OS, no issues there.

 
So you are saying If I have my OS installed on my raid0 array on the x79 ftw and I upgrade to the x79 dark -  I'll then be forced to rebuild my raid array which will make me reinstall my OS? 

bigmyke

Halo_003

RAID will need to be rebuilt yes, OS installs not sure. I've had a benching drive for 1156, 1155 and 775 without reinstalling the OS, no issues there.

So you are saying If I have my OS installed on my raid0 array on the x79 ftw and I upgrade to the x79 dark -  I'll then be forced to rebuild my raid array which will make me reinstall my OS? 

 
No No no, that is not correct. You should be able to install the Dark and due some driver updates. just make sure you have the raid configured in the bios the same way (Raid 0) before you POST your system.
After that you should just need to update some MB drivers.

Update for you guys, I have been told by an EVGA CS rep in Taiwan the ETA for the X79 DARK is early August.
Whether it will be the same for the US IDK.

Man I sure hope not, I really can not go to school without a working board.