This is why I am shaking my head with the way EVGA has gone. With them out of the way we have no real good options left both off the shelf and then after it when we need customer service/support/warranty.

https://www.tomshardware.com/tech-industry/asus-quotes-ridiculous-dollar2750-fee-to-replace-chipped-gpu-power-connector-canadian-customer-shares-docs-to-back-up-claims-of-egregious-rtx-4090-16-pin-repair-pricing



I have also seen stuff like this on social media one instance asus lost the owners RMA, then basically told him without a receipt too bad so sad. Well now that individual is talking to the president of ASUS last I heard.

I will say ASUS support can be utterly painful from their departments having no communication, support staff not knowing the specs of a product for the specs not listed, getting dragged on for weeks then still saying yeah, we are not doing anything about it. When I became an EVGA customer a couple decades ago it was because of ASUS's abysmal support. Now it's like well we have to pick the greatest of the lesser of multiple evils. Good products but support/warranty/customer service is horrible. If you are in their official DYI group, yeah you can tell the issue is with the culture of the company. Employees will defend bad products tooth and nail, like their horrible motherboards for example the mass majority of their top boards memory lead layouts well they just suck. They only offer limited actual quality boards... Apex/Apex Encore z790 limited runs once they are gone they are gone and you are pretty much left with a selection of overpriced hot garbage or boards that are a bit cheaper that are in fact better but limited features the TUF/Rog Strix Z790-E and their Gen II counterparts.

We as consumers need the old EVGA back... it seems like all these companies have no reason to even try now.

I agree Asus support is spotty at best but I do perfer their Mobos.
EVGA was my go to for GPUs.
Some years ago I wanted to try an AMD GPU and Bought a XFX 6900XT w/waterblock.
A year and a half later I had some issues with it led lighting of the waterblock (vertical mount) so I RMA'd it.
I'm not saying they were as good or responsive as EVGA but just shy of 30 days for the whole process isn't bad.
I can say my confidence level is higher now as a result of the experience.

 
This is nothing new for ASUS really. They've had a reputation for atrocious warranty service for many years.
 

a213m
The last time I had to deal with Asus's RMA, everything went smoothly. I bought a second-hand X299 motherboard on ebay, which had one defective memory channel, and Asus replaced the board with a new one.

Lucky! It seems so random.. some people get good service, others get treated like criminals.
 

Time will tell if customers opinions start to change for the positive about the the ASUS RMA process.