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Finally broke down and RMA'd my 4090 FE

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arestavo
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2024/09/06 14:26:15 (permalink)
So that Dolby Atmos issue that many 30 series cards had? Well, not my 3090 FTW3 Ultra that I still have. But my 4090 FE has it.

When changing browser tabs or alt tabbing, one to four times a day my Dolby Atmos output from my 4090 FE would cut out completely (or sometimes for 3 seconds and recovering), sometimes it would go all robotic/digitized, and sometimes it would double in audio and go robotic. Got my 3090 FTW3 in right now as the RMA is on the way, and it's working fine.

Man, I really miss EVGA tech support / customer support. Nvidia CS was garbage. Asking me to give them the same information that I gave in the initial support request ticket multiple times. It's like they legitimately didn't read what I wrote, and was almost parody at times.

FWIW, I condensed the almost 2 years of troubleshooting this issue and provided formatted paragraphs of the troubleshooting steps that I took - which included building a new PC and fresh windows 10/11 installs.

It only took 2 weeks of dealing with them to get the RMA approved, after providing multiple videos showing the result of the audio issue (and them not following through with their request for me to show them video of the 3090 FTW3 working fine, lol!).

Sigh.

We all miss you, EVGA.
#1

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    Cool GTX
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    Re: Finally broke down and RMA'd my 4090 FE 2024/09/06 16:06:00 (permalink)
    Any idea how long the process is?
     
    Give an update once you get your card back.
     
    I wonder if you'll get one of those newer gimped 4090s - lower power limit
     
    Have a good link to share?  RE: "Dolby Atmos issue"

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    #2
    arestavo
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    Re: Finally broke down and RMA'd my 4090 FE 2024/09/06 16:42:20 (permalink)
    Cool GTX
    Any idea how long the process is?
     
    Give an update once you get your card back.
     
    I wonder if you'll get one of those newer gimped 4090s - lower power limit
     
    Have a good link to share?  RE: "Dolby Atmos issue"


    Not sure how long the RMA will take. It took 2 weeks on the dot for them to approve one.

    It likely will be a voltage limited version that I heard newer 4090 FEs have (1.06V max instead of 1.1). But I'll take it if the audio doesn't mess up on me (really enjoying the 3090 FTW3 just working, even if it's not nearly as powerful).

    I don't have a link. I did use Bing / reddit search to find other folks with the same issue that seemed primarily to affect the 30 series.

    If you want, I could copy pasta a log of all that I did with troubleshooting?
    #3
    jeffro66
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    Re: Finally broke down and RMA'd my 4090 FE 2024/09/08 10:17:57 (permalink)
    i had to rma my 4090fe what a pain NVidia is to get approved but the rma is quick mine was getting blurred trees and stuff playing Cod my rma card seems good i actually got the asus 4090 strix oc because it took so long to get rma approved wish i would have waited but asus card is great 
    post edited by jeffro66 - 2024/09/08 10:19:00

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    #4
    arestavo
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    Re: Finally broke down and RMA'd my 4090 FE 2024/09/10 19:01:06 (permalink)
    Nvidia received my 4090 FE today... and now the real wait begins.
    #5
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