jarablue
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/08 18:49:37
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When will my thermal pads ship? Does anyone have a concrete date on to when yours will ship?
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vinox
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 06:10:46
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I was just on the phone with a tech support agent, and he told me they should be shipping somewhere next week. All the way to Europe in my case (Netherlands), so that'll be, idk, another week? I can't say I'm not disappointed in all this, applying those two giant pads is one thing, but having to fix something like this... And cross ship RMA is nice and all, but having to pay the money up front, I don't think everyone can do this just like that. I am going to fix it myself, to learn something in the process, but it has damaged my opinion on EVGA somewhat, and I have a hard time defending a card of theirs now to people that ask me what new GPU to get. One thing is for sure, their customer service is commendable, although I'm seeing more and more people expecting more than what they are doing now.
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ilyama
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 06:17:05
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Expecting more than what they do... just imagine what others brands would do, I think we can say there isnt a brand who would deal better the situation than evga...
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vinox
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 06:44:45
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Did you read what I said? "One thing is for sure, their customer service is commendable", iow, I think they're handling this very well, and all I state after is that I read more and more often that people don't agree with that, and that they owe them "more than mods and BIOS updates", like a brand new card with the updates applied, or even a full refund. I understand very well that this is not within the realm of possibilities, but I also understand those people's point of view.
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the_Scarlet_one
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 06:48:34
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jarablue
When will my thermal pads ship? Does anyone have a concrete date on to when yours will ship?
No concrete dates. As evga receives them they ship them. Since they all have to be cut to size, there is no way to get an exact date/time of when they will arrive.
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ilyama
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 06:51:26
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vinox
Did you read what I said? "One thing is for sure, their customer service is commendable", iow, I think they're handling this very well, and all I state after is that I read more and more often that people don't agree with that, and that they owe them "more than mods and BIOS updates", like a brand new card with the updates applied, or even a full refund. I understand very well that this is not within the realm of possibilities, but I also understand those people's point of view.
Yes I read, I was talking about the "seeing more" so I was talking about you ;)
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Grzesiek86
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 08:31:41
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I'm not sure if I want to wait any longer for official pads, you think that these would be any good? Oh, looks like I can't post links, just google for ARCTIC Thermal Pad.
post edited by Grzesiek86 - 2016/11/09 08:33:54
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Jootunn
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 20:02:21
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My kit just shipped. Crossing my fingers I get the VRM+VRAM pads.
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xrav22
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 20:42:46
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GPU: EVGA RTX 3090 FTW Ultra MOBO: AsRock Z270 Killer SLI/AC RAM: 32gb Patriot Viper Elite 3000mhz CPU: i7 7700K PSU: Corsair RM750i series CPU COOL CM MasterLiquid Lite ML120L TUF M2 500gb(OS) HDD: 500gb WD Blue ssd Patriot Blaze 240gb ssd SND: SB ZX OS: W 10 PRO 64-Bit
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Jootunn
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 21:04:46
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Will do. Does say that shipping will take 1-2 weeks though. :/
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AngryAce
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/09 22:34:02
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Afevis
Just received my thermal mod and installed it, however while doing so I decided to check and noticed that my VRAM's also have gaps between them and the thermal pads (enough that I can see light shining through it.)
I just bought this card 35 days ago and I'm dreading the fact that I'd receive a refurbished one because I just missed the window to RMA it for a new one. :(
Ya know, I will do the mods myself but I also have 2 cards. If I didn't feel comfortable in doing it myself, I will certainly see if I could send in one card at a time and have the exact same card sent back to me after the pad installation was done. I won the silicone lottery with these babies, both do 2100mhz and one can do 2200mhz so I'd hate to lose them :D
post edited by AngryAce - 2016/11/09 22:39:43
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 00:16:41
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Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/
edit: oops Not clear why they didn't ship first class.
post edited by Bar81 - 2016/11/10 00:48:16
Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1080 Ti SC, Samsung 850 PRO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
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mrgoodkat
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 00:23:14
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Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/
Unless they are coming from Asia that is brutal. Could be usual UPS ground nonsense if not. EVGA, get some bubble mailers and get them in the hands of the USPS, please!
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James63
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 02:12:17
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Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/
Ouch! Mine still says awaiting shipment, gotta be a week now since I ordered them. Personally after doing a little research I'll be changing the VRAM pads and add the thermal pad to the underside of the card but will ignore the one directly on top due to the reason it has nothing more than the fins of the heatsink to contact with. This seems like a poorly designed fix and I'd rather just apply a far more aggressive fan profile. If someone with a high level of experience or an EVGA employee could answer these questions I would feel a little happier about all of this. 1. Will an exposed thermal pad not just attract dust and seriously limit any benefits it will be giving when first applied?? 2. Will blocking the hole (that the top thermal pad gets put over) not cause any further components to overheat, as no air at all will flow under there. Considering the problem with the VRAM pads, surly applying the "fix" will limit any air that could have gone under the plate and could cause further problems for people that don't change the VRAM pads? Personally I would like EVGA to post the following official FLIR images to just be honest about this. - Showing an untouched card running the same test toms hardware did
- An untouched card just with the VBIOS applied running the test
- One with the thermal mod applied running the test
- One with the thermal mod and VRAM pads changed running the test
Just to rub in it, I finally got a response to the support ticket I send EVGA and they just blamed the test for what Toms hardware produced and just said their cards were fine in their current state.
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 02:32:03
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The back side isn't much better - almost half the contact area contacts nothing due to mesh being there. It's the best that can be done given the fundamental flaws in the cooling system in respect of the VRMs.
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James63
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 02:44:06
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Bar81
The back side isn't much better - almost half the contact area contacts nothing due to mesh being there. It's the best that can be done given the fundamental flaws in the cooling system in respect of the VRMs.
I had not noticed that, this really does suck. This really feels like a half-assed bodge you'd expect from a knock off builder. Not what you expect from a enthusiast product. If they are applying this "fix" in the factory (like they said on twitter) and I had a card arrive, brand new looking like that it would be going straight back. Starting to think I might just call their bluff. Do nothing and just RMA it will problems develop.
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 03:20:58
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James63
Bar81
The back side isn't much better - almost half the contact area contacts nothing due to mesh being there. It's the best that can be done given the fundamental flaws in the cooling system in respect of the VRMs.
Starting to think I might just call their bluff. Do nothing and just RMA it will problems develop.
That's pretty much where I've been in that I'm not looping benchmarks and my case has good airflow so the VRMs should be fine although I'll apply the pads anyway since I've to get in there to fix the RAM anyway (UGH). The RAM pads on the other hand are inexcusable - how is that missed in QA?
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Jootunn
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 06:39:11
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I am not too miffed about the shipping time personally. I am waiting on a new tube of Arctic MX4 (finally used up my old one) and the last core part of my rebuild, that being a new SSD, which isn't coming until the 16th. The MX4 should arrive by USPS first, so I will be good and ready to re-assemble the GPU when the the time comes.
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qbvbsite
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 06:42:17
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James63
Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/
Ouch! Mine still says awaiting shipment, gotta be a week now since I ordered them. Personally after doing a little research I'll be changing the VRAM pads and add the thermal pad to the underside of the card but will ignore the one directly on top due to the reason it has nothing more than the fins of the heatsink to contact with. This seems like a poorly designed fix and I'd rather just apply a far more aggressive fan profile.
If someone with a high level of experience or an EVGA employee could answer these questions I would feel a little happier about all of this.
1. Will an exposed thermal pad not just attract dust and seriously limit any benefits it will be giving when first applied??
2. Will blocking the hole (that the top thermal pad gets put over) not cause any further components to overheat, as no air at all will flow under there. Considering the problem with the VRAM pads, surly applying the "fix" will limit any air that could have gone under the plate and could cause further problems for people that don't change the VRAM pads?
Personally I would like EVGA to post the following official FLIR images to just be honest about this.
- Showing an untouched card running the same test toms hardware did
- An untouched card just with the VBIOS applied running the test
- One with the thermal mod applied running the test
- One with the thermal mod and VRAM pads changed running the test
Just to rub in it, I finally got a response to the support ticket I send EVGA and they just blamed the test for what Toms hardware produced and just said their cards were fine in their current state.
Check out the Jay2Cents video as I believe they did this.
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 07:00:41
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Jootunn
I am not too miffed about the shipping time personally. I am waiting on a new tube of Arctic MX4 (finally used up my old one) and the last core part of my rebuild, that being a new SSD, which isn't coming until the 16th. The MX4 should arrive by USPS first, so I will be good and ready to re-assemble the GPU when the the time comes.
I've been patient but now I'm getting annoyed. There's no communication and it's taking way too long - this isn't a gift - this is a fix for a problem. It's good that they're offering these but otherwise this has been a disaster - it will certainly give me pause next time I'm looking for a graphics card.
Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1080 Ti SC, Samsung 850 PRO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
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qbvbsite
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 07:10:09
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Bar81
Jootunn
I am not too miffed about the shipping time personally. I am waiting on a new tube of Arctic MX4 (finally used up my old one) and the last core part of my rebuild, that being a new SSD, which isn't coming until the 16th. The MX4 should arrive by USPS first, so I will be good and ready to re-assemble the GPU when the the time comes.
I've been patient but now I'm getting annoyed. There's no communication and it's taking way too long - this isn't a gift - this is a fix for a problem. It's good that they're offering these but otherwise this has been a disaster - it will certainly give me pause next time I'm looking for a graphics card.
Just adjust your fan curve until it arrives, the cards are running within spec and the major issue has only affected a few cards. The new BIOS will do this for you and you can run fine until the pads come in.
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 08:18:08
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That misses the point. This has been handled horribly. There's no excuse for how poorly they have communicated and failed to keep anyone properly updated. People shouldn't have to be guessing as to when their pads will ship.
Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1080 Ti SC, Samsung 850 PRO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
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qbvbsite
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 08:32:00
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I disagree, They have had great communication and have answered all my support tickets extremely fast (even with this happening). There is no "guessing" when the pads will ship, it will ship when they get them and package them. Its not like they had these on hand; they have to order them, cut them to spec and then package them. Give them sometime and in the mean time just ramp up your fan curve and update your BIOS.
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Sean1976 
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 08:33:52
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Yeah +500mhz is the most I can get on my 1080 GTX F|E memory clock(5500mhz). It starts to artifact/flicker beyond that point. I wouldn't run a +500mhz 24-7 either, +400 mhz or 5400mhz memory is more than adequate for a 1080GTX with GDDR5X memory.
Intel i5 8600k @5.3ghz with 1.450 Vcore Asus ROG Strix-E GamingZ370 deck Hyper 212 Evo Air After-Cooler Evga 1080 GTX Founder's Edition@ 1987mhz core/5400mhz memory G-Skill TridentX 3600mhz XMP4000mhz (2x8GB RGB) 1x Intel 540 series SSD 480GB 2x Intel 520 series SSD 240GB each(480GB) 2x Intel 535 series SSD 240GB each(480GB) Corsair HX850 Watt Gold Psu Antec Eleven Hundred v2 Carbon Fiber case w/ 9x 120mm fans BenQ XL2420TE 144hz 1ms Lightboost/MotionBlur/ Gaming panel(1080p)TN G15/G9 Logitech gear [URL=http://s1273.photobucket.com/user/SeanJ76/media/8600k%20new%20pics_zps2k125brl.jpg.html] [/URL]
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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 08:40:22
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qbvbsite
I disagree, They have had great communication and have answered all my support tickets extremely fast (even with this happening). There is no "guessing" when the pads will ship, it will ship when they get them and package them. Its not like they had these on hand; they have to order them, cut them to spec and then package them. Give them sometime and in the mean time just ramp up your fan curve and update your BIOS.
When are your pads shipping? When you can actually answer that question then you can disagree.
Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1080 Ti SC, Samsung 850 PRO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
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qbvbsite
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 08:59:10
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Bar81
qbvbsite
I disagree, They have had great communication and have answered all my support tickets extremely fast (even with this happening). There is no "guessing" when the pads will ship, it will ship when they get them and package them. Its not like they had these on hand; they have to order them, cut them to spec and then package them. Give them sometime and in the mean time just ramp up your fan curve and update your BIOS.
When are your pads shipping? When you can actually answer that question then you can disagree.
You can't give an estimate when you waiting on a supplier getting you pads. I personally opt'd with a cross shipment of a new card, so I have no downtime and no need to install pads. I disagreed with the bad communication from EVGA because it has been great all around (both forums and support tickets).
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Sean1976
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 12:20:22
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Wait so let me get this clear, EVGA is asking people to replace their own thermal pads on cards they paid to have been designed correctly the first time? That is just insane!! I would RMA my card and tell them to keep their junk!
Glad I stuck to Founder Edition 1080GTX, these cards do not have any of the issues people are complaining about in the forums.
Intel i5 8600k @5.3ghz with 1.450 Vcore Asus ROG Strix-E GamingZ370 deck Hyper 212 Evo Air After-Cooler Evga 1080 GTX Founder's Edition@ 1987mhz core/5400mhz memory G-Skill TridentX 3600mhz XMP4000mhz (2x8GB RGB) 1x Intel 540 series SSD 480GB 2x Intel 520 series SSD 240GB each(480GB) 2x Intel 535 series SSD 240GB each(480GB) Corsair HX850 Watt Gold Psu Antec Eleven Hundred v2 Carbon Fiber case w/ 9x 120mm fans BenQ XL2420TE 144hz 1ms Lightboost/MotionBlur/ Gaming panel(1080p)TN G15/G9 Logitech gear [URL=http://s1273.photobucket.com/user/SeanJ76/media/8600k%20new%20pics_zps2k125brl.jpg.html][/URL]
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qbvbsite
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 12:32:27
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Sean1976
Wait so let me get this clear, EVGA is asking people to replace their own thermal pads on cards they paid to have been designed correctly the first time? That is just insane!! I would RMA my card and tell them to keep their junk!
Glad I stuck to Founder Edition 1080GTX, these cards do not have any of the issues people are complaining about in the forums.
Your a little off base here: EVGA is giving you the choice to install these pads if you want (shipped free of charge) or you can setup a Advanced RMA for them to install them (again free of charge). Either way its no cost out of your pocket and the pads are also optional and not required as the cards run within the spec. They are even offering free cross shipping if your dont want any downtime.
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atm743
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 13:14:10
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Jootunn
Will do. Does say that shipping will take 1-2 weeks though. :/
evga is located in cali. they tend to ship ups ground so if you live on the east coast. that's a full week. they put 2 weeks probably for people overseas. mine shipped yesterday. hopefully mine has the vram pads as well. im not to worried about it though being that i set my own fan curve to basiclly kit 2200RPM while gaming and my gpu never goes past 63C
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kevbeer
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate
2016/11/10 13:26:23
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I took my evga 1070 sc card out of my computer and looked down the gap from the side, and fortunately it looked like my vram thermal pads (at least the first ones anyway) were touching the midplate. Then I thought, well since I have it out of the computer I might as well return it to frys hehe. So I did. Seriously, I went back and forth over what to do. It seems most of the aftermarket versions of this card do not have good vram and/or vrm heatsinking. Maybe the best I have seen is the Zotac. Ideally want the generous conduction path between the vram and main heatsink fins, which Zotac offers. My second favorite is the MSI gaming x while has a dedicated VRAM plate and dedicated VRM finned heatsink, but even that VRAM plate doesn't appear to touch the main heatsink fins in anyway. Still, MSI gaming x is probably what I would get if I had to choose. I would've bought when I returned the evga but it was out of stock. using my old asus r9 280x for now, pleasantly suprised it can handle BF1 on high settings now since cpu/ram upgrade and some more deligent OC. Funny enough r9 280x has no heatsink of VRAM whatsoever!
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