EVGA

Answeredgaps between vram chips and the stock thermal pads on the midplate

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NeroRay
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:08:12 (permalink)
The shilling coming from some people is almost disgusting. 
 
Reading through a couple of forums makes it clear that out of every other manufacturer EVGA has the most issues (be it coilwhine, blackscreens, smoke or fire). At this point it is fairly hard to deny this. At least they are working on it now.
 
SirMoh
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:10:23 (permalink)
NeroRay
The shilling coming from some people is almost disgusting. 
 
Reading through a couple of forums makes it clear that out of every other manufacturer EVGA has the most issues (be it coilwhine, blackscreens, smoke or fire). At this point it is fairly hard to deny this. At least they are working on it now.
 


Agreed. I'm no shill, just a disgruntled customer that's unhappy with the way this has been handled thus far.

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DSP1
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:16:12 (permalink)
SirMoh
DSP1
 
Mostly re-posts of the same one or 2 incidents. And largely unsubtantiated. People lie. People lie all the time on the internet.
Yes , it is quite unreasonable. Statistically speaking, the probabilities are remote that it will happen to them.
'Severe' is a value judgement and pejorative. And linking the Samsung issue with this one is inherently misleading and dishonest.
And again you use the term 'many'. Many compared to what? How many? Disinformation.
I have to laugh because you seemto believe that I am bringing some sort of emotional content to my posts. I assure you that you are mistaken and quite probably assigning behaviour you yourself exhibit while posting.
Again, I am and was referring to other threads on this site and a common hysterical tone of posting generally. I assure you the quotes were from this forum. And I don't need to be reminded what we were discussing, noting that you and the other poster were responsible for the derail here.

I'm sorry, but that's hyperbole. There's been plenty of people that have posted unique images and videos showing scorch marks of where there cards have caught fire. I'm not sure why you feel the need to defend this so much, maybe you are an EVGA shareholder.
The probabilities of the Galaxy Note 7 catching fire were low considering the number of units they had produced, but that didn't stop them from stopping manufacturing? It's not misleading, it was merely a comparison of an issue of similar nature, i.e. catching fire.
 
How many? Well, let's see how many I can find with a quick Google search:
 
www.reddit.com/r/gaming/comments/5aoj0v/evga_gtx_1080_catching_fire/
www.reddit.com/r/nvidia/comments/4vay9w/sad_day_evga_1070_sc_died_randomly/
www.reddit.com/r/nvidia/comments/58w9ql/evga_gtx_1070_ftw_randomly_died/
www.reddit.com/r/nvidia/comments/580b8w/welp_my_evga_1070_ftw_just_killed_itself/
www.reddit.com/r/nvidia/comments/4vv4l3/evga_gtx_1080sc_just_died_last_night/
www.reddit.com/r/nvidia/comments/4vd0zn/has_my_1070_just_died_in_less_than_24_hours/
www.reddit.com/r/nvidia/comments/4nua7a/evga_1080_just_went_kaput/
www.reddit.com/r/pcmasterrace/comments/4uxxbg/1070_died/
www.reddit.com/r/nvidia/comments/52y2fq/my_evga_1080_ftw_was_burned_and_smoked/
www.reddit.com/r/nvidia/comments/56ydth/evga_gtx_1080_ftw_caught_on_fire/
 
10 separate instances of cards dying/catching fire. Disinformation? Check again.
 

Perhaps you haven't read as many of the threads that I have over the course of the last couple of weeks. 
Here and "out there". But a large number of the posts in a number of these threads here are beyond ridiculous. From fear mongering claims that the card is going to burn your house down to threats of class action lawsuits.

You are bringing emotions into your thread, you said it yourself. There's no need to refer to anything else from other threads, it has nothing to do with what was being discussed.
 
As for the derailment, that lies on you. You decided to insult others by saying they're "butthurt", etc. Not my problem.
 




Perspective. Just trying to keep things in perspective.
I am not the one engaging in hyperbole,that is projection on your part.And again I am not a shareholder nor a shill. I RMAed my  own card.
The similarity is a reach.
Unfortunately I will not be checking all those links tonight but will when I have the time. So I will reserve comment on them for now.
Yes, ok, I will admit to bringing some emotionality to the discussion, my mirth. lol 
Accurately identifying the tone accompanying the posts of some users is not a derail and certainly isn't an insult. It is merely a statement of fact. If you or anyone is insulted by that then you are far too fragile for human interaction.
 


SirMoh
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:19:52 (permalink)
DSP1
Accurately identifying the tone accompanying the posts of some users is not a derail and certainly isn't an insult. It is merely a statement of fact. If you or anyone is insulted by that then you are far too fragile for human interaction.



Once again, another unwarranted, baseless insult.

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DSP1
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:27:20 (permalink)
SirMoh
DSP1
Yes, the logic is flawed. They may not be doing it  out of the kindness of their hearts, that was just one example, of which there are probably many, that refutes bars conclusion that, if they are putting pads on now, that means that the fix can't be optional. The fix still remains optional regardless of the actions after the fact.
Your second sentence is essentially correct and establishes my point for me, thank you. 
Heat kills. Turn your fans up. Put on the pads.
And further, as I suggested to another poster in the sticky thread, perhaps it would be better if everyone took their concerns and complaints to On Semiconductor. EVGA is a victim here just like the rest of us. I would be interested to see how they are being compensated by them over this and the defective 4% of the components identified in September.
Obviously, there is a problem with the quality of their components.
 


It shouldn't remain optional for the exact reasons I stated. They are close to specifications, that suggests that the card could run hotter in certain circumstances.
 
I shouldn't have to turn up my fans, when I purchased the product, I did it knowing it would run silent. Not that I would have to "turn up my fans" because of a bad cooling design.
 
The problem lies with EVGA, not the semi conductor. It's absurd that you'd suggest I complain to On Semiconductor when I purchased the product from EVGA. When a car breaks down, you don't contact the individual manufacturer of a component to fix / replace the part, you contact the vehicle manufacturer. Even if the semi conductor provided faulty components, EVGA are responsible for providing replacement, as the transaction was between me and EVGA, not me and the semi conductor.




What should or shouldn't happen is irrelevant. THAT is merely your opinion and in no way is pertinent to the critique of the logic or the argument per se.
Silent is subjective. And what you should do is determined on your usage. If you use the card in such a manner that it needs  to have the fans attuned to  achieve sufficient cooling to ensure the card performs as it was intended then that is what you need to do, whether you believe you should or not.
And EVGA has handled  the situation admirably considering the alternatives provided by some of the other manufacturers of computer hardware. I don't think I need to provide you with the anecdotals to confirm this. Could it have been done better? Hard to say considering the logistics involved but in my estimation it has been efficacious and satisfactory. So if you aren't or don't feel the need to sendOnSemi an email questioning their product that is up to you, but I believe EVGA is probably doin g that on your behalf.


SirMoh
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:32:27 (permalink)
DSP1
 
Silent is subjective. And what you should do is determined on your usage. If you use the card in such a manner that it needs  to have the fans attuned to  achieve sufficient cooling to ensure the card performs as it was intended then that is what you need to do, whether you believe you should or not.
And EVGA has handled  the situation admirably considering the alternatives provided by some of the other manufacturers of computer hardware. I don't think I need to provide you with the anecdotals to confirm this. Could it have been done better? Hard to say considering the logistics involved but in my estimation it has been efficacious and satisfactory. So if you aren't or don't feel the need to sendOnSemi an email questioning their product that is up to you, but I believe EVGA is probably doin g that on your behalf.


Yes, silence is subjective, but some people are more sensitive to it than others, like myself. When I purchased the card, it was silent, and now it is not. The way I use the card has not changed, thus, this would class as false advertisement. It's not about believing whether I should, it's about the fact that I purchased the card knowing it would run silent, and now it doesn't. Period.
Once again, I have absolutely no business relationship with the semi conductor. They have nothing to do with me. Their issues lie with EVGA, not the end-user. Even if one of their components is on the card, they will not be able to provide me with warranty support, simply because they never sold me anything.
 
Whether or not you think it was satisfactory or not is irrelevant, in your own words: "THAT is merely your opinion and in no way is pertinent to the critique of the logic or the argument per se."
post edited by SirMoh - 2016/11/06 17:36:24

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DSP1
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:41:51 (permalink)
SirMoh
DSP1
 
Silent is subjective. And what you should do is determined on your usage. If you use the card in such a manner that it needs  to have the fans attuned to  achieve sufficient cooling to ensure the card performs as it was intended then that is what you need to do, whether you believe you should or not.
And EVGA has handled  the situation admirably considering the alternatives provided by some of the other manufacturers of computer hardware. I don't think I need to provide you with the anecdotals to confirm this. Could it have been done better? Hard to say considering the logistics involved but in my estimation it has been efficacious and satisfactory. So if you aren't or don't feel the need to sendOnSemi an email questioning their product that is up to you, but I believe EVGA is probably doin g that on your behalf.


Yes, silence is subjective, but some people are more sensitive to it than others, like myself. When I purchased the card, it was silent, and now it is not. The way I use the card has not changed, thus, this would class as false advertisement. It's not about believing whether I should, it's about the fact that I purchased the card knowing it would run silent, and now it doesn't. Period.
Once again, I have absolutely no business relationship with the semi conductor. They have nothing to do with me. Their issues lie with EVGA, not the end-user. Even if one of their components is on the card, they will not be able to provide me with warranty support, simply because they never sold me anything.




When you purchased the card you didn't know it would run silent because as you stated silence is subjective. How did you know it was going to be silent for you? You didn't. And even after the fix (vbios update) it still may remain silent for others, comparatively and relatively speaking so therefore it is not false advertising. Based on your hypothetical.
If you prefer to not get involved with OnSemi that is fine. Speaking for myself, as someone who has worked in the manufacturing industry in the auto parts field, it was understood that our customers were not only Ford or Mercedes Benz but ultimately we were responsible for the satisfaction of the end user. Because the courts would ultimately hold us responsible should there be a defect in the parts we supplied that might cause injury or death. 


SirMoh
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 17:49:50 (permalink)
DSP1
When you purchased the card you didn't know it would run silent because as you stated silence is subjective. How did you know it was going to be silent for you? You didn't. And even after the fix (vbios update) it still may remain silent for others, comparatively and relatively speaking so therefore it is not false advertising. Based on your hypothetical.
If you prefer to not get involved with OnSemi that is fine. Speaking for myself, as someone who has worked in the manufacturing industry in the auto parts field, it was understood that our customers were not only Ford or Mercedes Benz but ultimately we were responsible for the satisfaction of the end user. Because the courts would ultimately hold us responsible should there be a defect in the parts we supplied that might cause injury or death. 


I read plenty of reviews and watched videos showing the card at load, to me that was satisfactory. If it wasn't, I had the option of sending the card back to the retailer. Having purchased it and run the card extensively for a few weeks before these issues surfaced, I was happy. To me, this is false advertising, it doesn't matter whether it's hypothetical or not, you can't say a product is silent and then make it louder, and just because you can't tell a difference, doesn't mean others will. This thread suggests the card now runs 10dB louder. I purchased a product knowing it would run silent, and now it's not. 
 
Your similarity with the auto field is a reach.
post edited by SirMoh - 2016/11/06 17:54:06

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pat39576
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 18:00:06 (permalink)
I feel safe with my card the way it came, although I have an aggressive fan curve on it, in fact I run my card when I go to work, although not usually under a heavy load when I am not there. That said, I still requested the pads but don't plan to flash the bios as it does just what my fan curve already does. This entire situation in my mind was blown out of proportion by a handful of extreme situations.
DSP1
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 18:01:18 (permalink)
SirMoh
DSP1
When you purchased the card you didn't know it would run silent because as you stated silence is subjective. How did you know it was going to be silent for you? You didn't. And even after the fix (vbios update) it still may remain silent for others, comparatively and relatively speaking so therefore it is not false advertising. Based on your hypothetical.
If you prefer to not get involved with OnSemi that is fine. Speaking for myself, as someone who has worked in the manufacturing industry in the auto parts field, it was understood that our customers were not only Ford or Mercedes Benz but ultimately we were responsible for the satisfaction of the end user. Because the courts would ultimately hold us responsible should there be a defect in the parts we supplied that might cause injury or death. 


I read plenty of reviews and watched videos showing the card at load, to me that was satisfactory. If it wasn't, I had the option of sending the card back to the retailer. Having purchased it and run the card extensively for a few weeks before these issues surfaced, I was happy. To me, this is false advertising, it doesn't matter whether it's hypothetical or not, you can't say a product is silent and then make it louder, and just because you can't tell a difference, doesn't mean others will. This thread suggests the card now runs 10dB louder. I purchased a product knowing it would run silent, and now it's not. 
 
Your similarity with the auto field is a reach.




lol
Umm, no, that is how responsibility is determined. You need to follow the trail until you find the source.
 
Enjoy the rest of your evening. 


pat39576
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 18:46:09 (permalink)
DSP1
SirMoh
DSP1
When you purchased the card you didn't know it would run silent because as you stated silence is subjective. How did you know it was going to be silent for you? You didn't. And even after the fix (vbios update) it still may remain silent for others, comparatively and relatively speaking so therefore it is not false advertising. Based on your hypothetical.
If you prefer to not get involved with OnSemi that is fine. Speaking for myself, as someone who has worked in the manufacturing industry in the auto parts field, it was understood that our customers were not only Ford or Mercedes Benz but ultimately we were responsible for the satisfaction of the end user. Because the courts would ultimately hold us responsible should there be a defect in the parts we supplied that might cause injury or death. 


I read plenty of reviews and watched videos showing the card at load, to me that was satisfactory. If it wasn't, I had the option of sending the card back to the retailer. Having purchased it and run the card extensively for a few weeks before these issues surfaced, I was happy. To me, this is false advertising, it doesn't matter whether it's hypothetical or not, you can't say a product is silent and then make it louder, and just because you can't tell a difference, doesn't mean others will. This thread suggests the card now runs 10dB louder. I purchased a product knowing it would run silent, and now it's not. 
 
Your similarity with the auto field is a reach.




lol
Umm, no, that is how responsibility is determined. You need to follow the trail until you find the source.
 
Enjoy the rest of your evening. 


About the sound levels, my card runs at high fan speeds and I hardly notice it when it is in the case.
xrav22
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 18:52:28 (permalink)
If my card is silent and runs bf1 at 77C on ultra everything imagine how good it will be with vram pads touching and the vrms ect touching and some new silver thermal paste? Should be pretty stout. vram default are 1.0 mm some say we need 1.5mm I shall see. Mabey these are included?

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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/06 21:03:33 (permalink)
DSP1
Bar81
DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.


Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.



No, your assumptions are wrong.
Logically, one action does not imply necessity in the other.
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.
Therefore, it is your logic that is flawed, basically because you do not understand the meanings of the words being used.


Keep digging that hole. You're now as ridiculous as that guy GHAFS is on the other side of the coin. Your denial, petty insults and downplaying of what is obvious to everyone (but you apparently) has made clear that you have zero credibility at this point and can be safely ignored.

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77albatross77
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 01:50:45 (permalink)
As I have to disassemble my GTX 1070 FTW Dt anyway waiting for thermalpads to arrive from EVGA, here two pics.
No comments, simply this: I will never buy EVGA again, despite their renowned customer-support.

post edited by 77albatross77 - 2016/11/07 01:54:15

Attached Image(s)

evgauser28764
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 02:32:32 (permalink)
77albatross77
As I have to disassemble my GTX 1070 FTW Dt anyway waiting for thermalpads to arrive from EVGA, here two pics.
No comments, simply this: I will never buy EVGA again, despite their renowned customer-support.



your case matches those ir images' results, maybe thats why the vrams chips near vrms are getting very hot. 
soto_st
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 02:50:21 (permalink)
acxcoolerssuck

your case matches those ir images' results, maybe thats why the vrams chips near vrms are getting very hot. 


That's the worst case i guess. Being near the vrms without touching the thermal pads... seems dangerous. Luckily in my card is the left bottom vram chip who has a gap.
etienne0601
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 10:13:07 (permalink)
How are you guys keeping track of your orders ?
I requested the pads and received an email, stating that my request has been recorded, but that's as far as it goes ?
fotingo
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 17:06:07 (permalink)
1070 SC here. Just by looking at my card in the case I can say for certain that 5/8 Vram chips are making good contact with the pads, no discernible gaps. I cant see the other 3 without opening the card. The vrm on the inside of the midplate is also making very generous contact with the pad.
 
I there are no gaps in the Vram pads, do I still need to replace them?
EllBrad
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 17:40:28 (permalink)
What's the wet stuff on the memory modules? Is it dieletric grease?

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andeh19
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 17:48:51 (permalink)
etienne0601
How are you guys keeping track of your orders ?
I requested the pads and received an email, stating that my request has been recorded, but that's as far as it goes ?




Check this page (make sure you're signed in) at the bottom: . Mine still says Awaiting Shipment.
 
Also it would be nice to have an updated instruction guide on how to install the thermal pads for the VRAM.
Afevis
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/07 17:51:03 (permalink)
Just received my thermal mod and installed it, however while doing so I decided to check and noticed that my VRAM's also have gaps between them and the thermal pads (enough that I can see light shining through it.)
 
I just bought this card 35 days ago and I'm dreading the fact that I'd receive a refurbished one because I just missed the window to RMA it for a new one. :(
carb1de
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 03:59:39 (permalink)
Still waiting on the pad kit, and I ordered on day one. I don't want to spark any anger or rows here but, cross ship RMA only takes a few days.  I decided to get a new, current gen card with all the mods so I don't worry about damage that could have been done already...
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 04:10:36 (permalink)
EllBrad
What's the wet stuff on the memory modules? Is it dieletric grease?


Its thermal grease from the thermal pads.
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 06:07:15 (permalink)
fotingo
1070 SC here. Just by looking at my card in the case I can say for certain that 5/8 Vram chips are making good contact with the pads, no discernible gaps. I cant see the other 3 without opening the card. The vrm on the inside of the midplate is also making very generous contact with the pad.
 
I there are no gaps in the Vram pads, do I still need to replace them?


Yes, you still need to replace them. Thermal pads need to be compressed for heat to transfer. Just barely touching the components is insufficient.
etienne0601
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 07:08:21 (permalink)
andeh19
etienne0601
How are you guys keeping track of your orders ?
I requested the pads and received an email, stating that my request has been recorded, but that's as far as it goes ?




Check this page (make sure you're signed in) at the bottom: . Mine still says Awaiting Shipment.
 
Also it would be nice to have an updated instruction guide on how to install the thermal pads for the VRAM.


Sorry, which page ?
Thanks in advance,
wirerogue
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 07:17:29 (permalink)
this is what i found when i installed my hybrid kit.
 
you can see the couple of small spots where there was contact with the thermal pads on the memory.
 
 

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Bar81
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 08:15:18 (permalink)
Wow.

Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1080 Ti SC, Samsung 850 PRO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
Arsenic13
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 14:13:57 (permalink)
Received my thermal pads today. Should I wait for the second/ revised thermal pad kit with the additional chip pads or can I go ahead and install these two? Will they be the same thickness in the revised kit?
Brohem0th
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 16:27:57 (permalink)
This whole situation is, quite frankly, absolutely ridiculous. I've waited nearly two weeks to even get the thermal mod, then it doesn't have the equipment to fix the VRAM issue which I've personally verified affects my 1070 FTW, so now I have to instead order thermal pads myself and spend even more money on a GPU that cost close to half a grand at the time it was originally purchased.  
 
Egregious doesn't do this situation justice. The sad thing is the GPU performs great, aside from the VRM's breaching 100c during 3dMark runs (a single run). Really expected better going with EVGA for the first time. 
Arsenic13
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Re: there are really gaps between vram chips and the thermal pads on the mid cooling plate 2016/11/08 18:43:48 (permalink)
EVGATech_BrandonS
For anyone that ordered and received the thermal pad kit before we started adding the memory pads, please contact us and we can assist. TheGuz4L, I'll be sending you an e-mail and setting up the request. 
 
Legacy-ZA, your pads are currently awaiting shipment from our warehouse, which should be done early next week. 


PMed you, awaiting reply or am I awaiting an email?
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