The copper plate and the VRAM ARE connected via thermal pads. You don't just slap pure copper on the chips ;)

pawelblyskal

NeroRay
I wonder how it is even possible so many cards are having this "gap". A handful? yeah, might happen. But I feel like the majority so far owns a card with several gaps. 

EVGA used the incorrect thermal pad thickness for the VRAM chips. They used 1mm instead of 1.5mm....yes ALL cards are affected.

Not true. My 1080 ftw is not affected. This is a QC issue with the assembly. The thickness is not the culprit here.

I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

James63
I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

Who do you think they get to assemble the cards at the factory? Do you know how QC is conducted?
They have given you 3 options.
Apply the fix
RMA and have it replaced 
Do nothing
All future cards are going to have the fix applied.
 

Bar81

pawelblyskal

evgacustomer01


Properly placed and spaced thermal pads on the RAM are optional? 

Thats basically what the mods in this forum will tell you. They have lost all credibility at this point.

That's the part that's beyond insulting - how can something be "optional" when it's being included on all cards going forward.

This is officially a train wreck.

The fact that it has been quoted numerous times and reposted numerous times that EVGA is sending out thermal pads for the VRAM as well shows that you all are picking and choosing to post only the posts that meet your objectives.

Oh yeah, and the mods told you numerous times to rma your card is the vram thermal pads werent touching, so you are absolutely correct that is what we tell you.

DSP1

James63
I'm going to bug the retailer I bought it from for a refund. This is just getting beyond the joke. You pay a premium price for an enthusiast graphics card and are expected to "fix" it yourself. One mistake is bad enough but now 2 mistakes that clearly should have been picked up by quality control in the design/manufacturing process.
 
What about the guys that are not reading this and are still buying the cards? Is that not what product recalls are for? Is it not against some sort of consumer law to not issue a product recall when OBVIOUS flaws are being pointed out?
 
Just because a high percentage of people that buy these cards are comfortable applying this type of fix, I'm not really sure its the right route to be going down. If this was a fault with a consumer mobile or tablet they would not even consider asking the customers to disassemble the product and fix it.

Who do you think they get to assemble the cards at the factory? Do you know how QC is conducted?
They have given you 3 options.
Apply the fix
RMA and have it replaced 
Do nothing
All future cards are going to have the fix applied.
 

Is doing nothing actually a viable option though? Although I am reading conflicting opinions, it really does sound like this product is not exactly safe it its current state.
 
I understand they have issued a bios fix, but I'm not exactly sure this would cover EVGA legally if someone got hurt due to a manufacturing fault that they are aware off. This is what product recalls are there for as not everyone who bought this card is going to update their bios.
 
 

You guys do realize that you are not representative for all of the cards sold by EVGA, rite? The majority of users will have their cards installed and never care about this beyond "all is within specs, offered changes are optional". 
 
The issues mentioned herein are not representative even as not everyone is affected by faulty VRM, gaps between the VRAM and the thermal pads or any case of overheating at all.

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

This is clearly not optional. At the least its "recommended". A card with the fix applied correctly will have a longer lifespan than a card that's left as is.

DSP1

Bar81

DSP1
That is because no one seems to understand what the words 'optional' and 'need' mean in this context.
One course of action does not imply the other.
In other words, the fix is optional, you have a choice to do it or not, but the fact that they are now including the fix does not then make it mandatory or even necessary.

Does it hurt to twist yourself into that pretzel of "logic" ?

It's not optional if they're including it on the cards. Last time I checked no manufacturer spends extra money on "optional" features that aren't necessary - that's because it drives up cost and hurts profitability.

This is a mess and insulting people's intelligence isn't the way to fix it.

No, your assumptions are wrong.
Logically, one action does not imply necessity in the other.
They could be doing it out of the goodness of their hearts. It may not be the most profitable solution from a business perspective in the immediate sense but from a long term point of view it may turn out to be quite profitable.
And the people that are all butthurt, flailing away making themselves look foolish, and quite frankly it is pathetic, need to grow up.
Therefore, it is your logic that is flawed, basically because you do not understand the meanings of the words being used.

lol, they are doing this to try and stop customers turning their backs on EVGA when they upgrade in a few years time. This is not a cheap product. People are spending a vast amount of money on what they thought was a premium piece of kit and to be told it has flaws in it will clearly cause frustration and disappointment.

There is nothing to argue about. Every card needs to have the VRAM thermal pads replaced. Every single 10 series EVGA card out there. As stated 100 times already EVGA used incorrect pad thickness and even if you can see the pads touch, it's not enough as there is nearly no pressure to compress the pad for actual heat transfer.
 
There is nothing to argue about here as this has been proven already countless times.

DSP1
And I am not really concerned about the faux butthurt about who is insulted when they are forced to observe their actions in the mirror of another's eyes.
It isn't I that needs to grow up.
However feel free to continue to throw your little tantrums, "it is impressive to watch a man consumed by his own emotions.

Once again, you're insulting others based on the fact that they are "butthurt" because they purchased a card that is half arsed. The mere fact that you're getting upset about someone else's upset shows you bask in others despair. Maybe you need to look in a mirror about what you're saying and then realise you need to grow up.
At this point, you are adding absolutely nothing to this discussion. If you have something useful to say, say it, or say nothing at all. End.

SirMoh

DSP1
And I am not really concerned about the faux butthurt about who is insulted when they are forced to observe their actions in the mirror of another's eyes.
It isn't I that needs to grow up.
However feel free to continue to throw your little tantrums, "it is impressive to watch a man consumed by his own emotions.

Once again, you're insulting others based on the fact that they are "butthurt" because they purchased a card that is half arsed. The mere fact that you're getting upset about someone else's upset shows you bask in others despair. Maybe you need to look in a mirror about what you're saying and then realise you need to grow up.
At this point, you are adding absolutely nothing to this discussion. If you have something useful to say, say it, or say nothing at all. End.

It is ok to be upset and bring the issue to the attention of the company through tech support and RMA if that is the way you wish to proceed, but more often  than not it gets expressed in here or other forums on  the interwebz as hystrionic emotionality and spoiled childish demands.
I am not upset in the least. I do not let my emotions get in the way of my reasoning unlike a lot of people here or "out there". "Maybe"? Completely unlikely. I am completely self aware and know implicitly how what I say gets perceived. 
The usefulness of what I  have to say is completely open to interpretation, and thankfully I don't take orders from you, and will post according to my conscience.

SirMoh

DSP1
 
 
It is ok to be upset and bring the issue to the attention of the company through tech support and RMA if that is the way you wish to proceed, but more often  than not it gets expressed in here or other forums on  the interwebz as hystrionic emotionality and spoiled childish demands.
I am not upset in the least. I do not let my emotions get in the way of my reasoning unlike a lot of people here or "out there". "Maybe"? Completely unlikely. I am completely self aware and know implicitly how what I say gets perceived. 
The usefulness of what I  have to say is completely open to interpretation, and thankfully I don't take orders from you, and will post according to my conscience.

No one's making "spoiled childish demands", it's not an unreasonable expectation for people to suggest that EVGA should make this mandatory rather than optional, as it will reduce the lifespan of the card. If you think that's childish, that's your opinion, don't brandish everyone the same.
You seem to be upset considering how much you're defending this, but okay, whatever floats your boat.
You can carry on doing so, but realise that you aren't actually adding anything useful to the topic itself, and that you are breaking the Terms of Use of the forums. See the quoted rule below.
 

EVGA_Marketing

• Trolling - Trolling can be defined as when a member posts inflammatory, extraneous, or off-topic messages with the primary intent or consequence of provoking other users into an emotional response or of otherwise disrupting normal on-topic discussion. Trolling can also be accomplished by harassing another member by following them through various threads, creating threads directed at another member or group of members, or intentionally creating the same thread in various forums despite being warned or told to post in the correct forum.  Members who feel they are being "trolled" should contact a moderator immediately, as this is the only effective way to prevent this behavior

 

Perhaps you haven't read as many of the threads that I have over the course of the last couple of weeks. 
Here and "out there". But a large number of the posts in a number of these threads here are beyond ridiculous. From fear mongering claims that the card is going to burn your house down to threats of class action lawsuits.
These are beyond ridiculous and tarnish real concerns and get in the way of accurate dissemination of much needed information.
The irony is, that I have been identifying the inciters and trolls here today and it is not lost on me that I am now being accused of being the troll. Not that that is new at all, in fact it is typical.
In any event, it was an enjoyable Sunday, and I see the mods have cleaned up the main sticky thread, so my work here is done.
I suggest you examine closely with whom you choose to sympathize.
Enjoy.
 
ETA You might want to go back in this very thread and reread some of the remarks, particularly the one made by the mod. Additionally, my observation to bar about his flawed logic still remains correct, remember, the post you misunderstood.

SirMoh

DSP1
From fear mongering claims that the card is going to burn your house down to threats of class action lawsuits.
These are beyond ridiculous and tarnish real concerns and get in the way of accurate dissemination of much needed information.
The irony is, that I have been identifying the inciters and trolls here today and it is not lost on me that I am now being accused of being the troll. Not that that is new at all, in fact it is typical.
In any event, it was an enjoyable Sunday, and I see the mods have cleaned up the main sticky thread, so my work here is done.
I suggest you examine closely with whom you choose to sympathize.
Enjoy.

Again, there have been several posts on the forums, and on Reddit about cards catching fire, smoking, etc. It's not unreasonable for people to think it might happen to their card, considering how hot the cards are running. This is definitely a severe issue; look at what happened to Samsung with their Galaxy Note 7 series. Of course, the scale is not as large, but the fact that many cards have spontaneously combusted shows that there is a problem.
 
Besides, this isn't what was even mentioned in the original post you quoted, so I have absolutely no idea why you're bringing in your emotions from other threads into this one. Just to remind you, we were discussing whether or not they should be made optional or not. There was absolutely no mention of "the card is going to burn your house down" or "threats of class action lawsuits".
 
Yeah, well the fact that you're saying "it is typical" may suggest that there is some credence to what I said.
 
No thanks, I don't need to listen to your suggestions, much like you don't wish to listen to mine. Good day.

Mostly re-posts of the same one or 2 incidents. And largely unsubtantiated. People lie. People lie all the time on the internet.
Yes , it is quite unreasonable. Statistically speaking, the probabilities are remote that it will happen to them.
'Severe' is a value judgement and pejorative. And linking the Samsung issue with this one is inherently misleading and dishonest.
And again you use the term 'many'. Many compared to what? How many? Disinformation.
I have to laugh because you seemto believe that I am bringing some sort of emotional content to my posts. I assure you that you are mistaken and quite probably assigning behaviour you yourself exhibit while posting.
Again, I am and was referring to other threads on this site and a common hysterical tone of posting generally. I assure you the quotes were from this forum. And I don't need to be reminded what we were discussing, noting that you and the other poster were responsible for the derail here.
 

DSP1
 
Mostly re-posts of the same one or 2 incidents. And largely unsubtantiated. People lie. People lie all the time on the internet.
Yes , it is quite unreasonable. Statistically speaking, the probabilities are remote that it will happen to them.
'Severe' is a value judgement and pejorative. And linking the Samsung issue with this one is inherently misleading and dishonest.
And again you use the term 'many'. Many compared to what? How many? Disinformation.
I have to laugh because you seemto believe that I am bringing some sort of emotional content to my posts. I assure you that you are mistaken and quite probably assigning behaviour you yourself exhibit while posting.
Again, I am and was referring to other threads on this site and a common hysterical tone of posting generally. I assure you the quotes were from this forum. And I don't need to be reminded what we were discussing, noting that you and the other poster were responsible for the derail here.

I'm sorry, but that's hyperbole. There's been plenty of people that have posted unique images and videos showing scorch marks of where there cards have caught fire. I'm not sure why you feel the need to defend this so much, maybe you are an EVGA shareholder.
The probabilities of the Galaxy Note 7 catching fire were low considering the number of units they had produced, but that didn't stop them from stopping manufacturing? It's not misleading, it was merely a comparison of an issue of similar nature, i.e. catching fire.
 
How many? Well, let's see how many I can find with a quick Google search:
 
www.reddit.com/r/gaming/comments/5aoj0v/evga_gtx_1080_catching_fire/
www.reddit.com/r/nvidia/comments/4vay9w/sad_day_evga_1070_sc_died_randomly/
www.reddit.com/r/nvidia/comments/58w9ql/evga_gtx_1070_ftw_randomly_died/
www.reddit.com/r/nvidia/comments/580b8w/welp_my_evga_1070_ftw_just_killed_itself/
www.reddit.com/r/nvidia/comments/4vv4l3/evga_gtx_1080sc_just_died_last_night/
www.reddit.com/r/nvidia/comments/4vd0zn/has_my_1070_just_died_in_less_than_24_hours/
www.reddit.com/r/nvidia/comments/4nua7a/evga_1080_just_went_kaput/
www.reddit.com/r/pcmasterrace/comments/4uxxbg/1070_died/
www.reddit.com/r/nvidia/comments/52y2fq/my_evga_1080_ftw_was_burned_and_smoked/
www.reddit.com/r/nvidia/comments/56ydth/evga_gtx_1080_ftw_caught_on_fire/
 
10 separate instances of cards dying/catching fire. Disinformation? Check again.
 

Perhaps you haven't read as many of the threads that I have over the course of the last couple of weeks. 
Here and "out there". But a large number of the posts in a number of these threads here are beyond ridiculous. From fear mongering claims that the card is going to burn your house down to threats of class action lawsuits.

You are bringing emotions into your thread, you said it yourself. There's no need to refer to anything else from other threads, it has nothing to do with what was being discussed.
 
As for the derailment, that lies on you. You decided to insult others by saying they're "butthurt", etc. Not my problem.