q2klepto
A video showing how to take off the shroud and fan would be helpful, and where to put the pads exactly

+1

Smooth as ever!

Scarlet-Tech

Subscryber
Can't say I'm happy with this response. It's literally a band-aid fix. And there's no clarification as to why these cards are running hotter than both competitors and reference cards, especially when EVGA has made claims that non FTWs are not affected because they use a reference board. Doesn't add up. If I'm able to receive a cash refund for my 1070 SC, I will be doing that. Thermal pads are not a suitable solution for a $400 product. 

EVGA specifically stated ACX cards are affected. Blower cards are not. I think you may be reading what someone else wrote and thinking that EVGA said something they didn't. The card tested by evga is a Non FTW card, showing that they are referring to the ACX cooler, not the board.

EVGA reps have stated on Reddit that non FTW cards are not affected because they use a reference board:


"EVGA_Erin  6 points 3 days ago 
No issues with the 1070 base, ACX, or SC models. They're a different PCB from the FTW." (Can't post links here apparently.)




There is a lot of conflicting information that seems like willful obfuscation at this point. Then they made this statement, and showed only a test after thermal pads are applied. If you compare thermal imagining from just about any card and the EVGA 1070/1080s, it's clear that they run hotter than competitors and reference cards. Why? One image and conflicting information doesn't clear that up. It may very well be in spec, but the cooler seems to have faulty design that may very well lead to faster degradation of components or outright failure. Thermal pads are being provided ostensibly because EVGA is an "enthusiast-friendly" brand and they want to ensure optimal temperatures, but even with the pads, they're running hotter than competitors, and an enthusiast product shouldn't require these kind of jury-rigged fixes. 

If EVGA wanted to be clear about it, which I doubt they will, they would need to show the heat levels of their 10X product line, without thermal pads, compared with competitors. If there's no large discrepancy, there's no issue. As it stands, it appears there's an issue and this is a band-aid fix for an inferior product line. 

Without better information, I will be returning my card, and I will encourage others to stay away from this product line.
 

q2klepto
A video showing how to take off the shroud and fan would be helpful, and where to put the pads exactly

I agree...

lance1018

q2klepto
A video showing how to take off the shroud and fan would be helpful, and where to put the pads exactly

I agree...

 
youtube
/watch?v=N-brze9p_9E

EVGA_JacobF
Here is where you can request the thermal pads:
 

 

Thanks.
 
I came to get thermal pads, and stayed for the hyperbole and drama

One more question ... as we open the gpu:
- Who  thermal paste EVGA recommends to put the card again ?.
- And yo, That thermal paste recomend for a 1080 classified?
Thank you

fpollan
One more question ... as we open the gpu:
- Who  thermal paste EVGA recommends to put the card again ?.
- And yo, That thermal paste recomend for a 1080 classified?
Thank you

 
Arctic Silver 5
Arctic MX-4
Noctua NT-H1
Gelid Solutions GC-Extreme (my personal choice)
Thermal Grizzly Kryonaut
Cooler Master ThermalFusion 400
Deepcool Z5
IC DIamond 24
Thermaktake TG-7
Antec Nano Diamond
 
or pretty much any other brand will work. lol

Subscryber

Scarlet-Tech

Subscryber
Can't say I'm happy with this response. It's literally a band-aid fix. And there's no clarification as to why these cards are running hotter than both competitors and reference cards, especially when EVGA has made claims that non FTWs are not affected because they use a reference board. Doesn't add up. If I'm able to receive a cash refund for my 1070 SC, I will be doing that. Thermal pads are not a suitable solution for a $400 product. 

EVGA specifically stated ACX cards are affected. Blower cards are not. I think you may be reading what someone else wrote and thinking that EVGA said something they didn't. The card tested by evga is a Non FTW card, showing that they are referring to the ACX cooler, not the board.

EVGA reps have stated on Reddit that non FTW cards are not affected because they use a reference board:


"EVGA_Erin  6 points 3 days ago 
No issues with the 1070 base, ACX, or SC models. They're a different PCB from the FTW." (Can't post links here apparently.)




There is a lot of conflicting information that seems like willful obfuscation at this point. Then they made this statement, and showed only a test after thermal pads are applied. If you compare thermal imagining from just about any card and the EVGA 1070/1080s, it's clear that they run hotter than competitors and reference cards. Why? One image and conflicting information doesn't clear that up. It may very well be in spec, but the cooler seems to have faulty design that may very well lead to faster degradation of components or outright failure. Thermal pads are being provided ostensibly because EVGA is an "enthusiast-friendly" brand and they want to ensure optimal temperatures, but even with the pads, they're running hotter than competitors, and an enthusiast product shouldn't require these kind of jury-rigged fixes. 

If EVGA wanted to be clear about it, which I doubt they will, they would need to show the heat levels of their 10X product line, without thermal pads, compared with competitors. If there's no large discrepancy, there's no issue. As it stands, it appears there's an issue and this is a band-aid fix for an inferior product line. 

Without better information, I will be returning my card, and I will encourage others to stay away from this product line.
 

I had not seen anything posted on reddit, as I don't use that platform at all, so I had no idea that statement was made and I apologize for not realizing it previously.

When I try to order the thermal pads, my 1080 FTW does not show for selection after login. therefore I cant submit a request (tried Chrome, Firefox, and MS Edge). Is this offer only for US market? I Have previously managed to request a powerlink. Any help would be appreciated.

notthepope1

Scarlet-Tech
Also, the micron issue was an Nvidia issue. EVGA had no control over that unfortunately. Thankfully a bios update has been applied to help everyone that has micron memory.

Could you elaborate on that please? 
Did Nvidia forced EVGA to use Micron memory? If not, is EVGA dependent on Nvidia regarding the VBIOS?
 

Probably not. He's a moderator, not an employee of EVGA or Nvidia. EVGA's comment from the product manager is that they use multiple memory suppliers depending upon whatever factors they deem appropriate. Yes EVGA was dependent upon Nvidia regarding the VBIOS. Remember, EVGA also has warranty for defects from Nvidia which would include a BIOS fix for this issue.
I'm not sure what you're trying to get at.

Thank you EVGA, and Thank you Jacob. I submitted my request, as card was registered all I had to do was tick one box. That was it. 1 minute later a confirmation email.
This is what I call outstanding customer service. 

I just tried to request the thermal pads for my 1070 SC. I get "YOU HAVE NO QUALIFIED REGISTERED PRODUCTS" in response. Just to confirm, the 1070 SC shouldn't have the same heat issues, right? I'm not wanting to melt my card (or house) because of improper cooling when I purchased this card specifically for its cooling.

So I have EVGA 1080 SC, have had it since July I haven't had any black screen crashes but this news worries me a bit.   Is this an issue that affects me or is it only on the non founders pcb layouts on the FTW and Classified cards?

Wow, looking through build pictures, found "blueing"