chiefpanda
They told me 1-3 business days for the card to ship. I called on day 4 looking for answers. See if they can escalate you to their RMA department for some more info.

I try and be reasonable with vendors for stuff, but if there's gonna be a delay, I need to know about it on the front end. Once they get to the point of having my stuff beyond the initial period I was quoted, it ceases to be my problem and becomes theirs. I think that's fair.

chiefpanda
They told me 1-3 business days for the card to ship. I called on day 4 looking for answers. See if they can escalate you to their RMA department for some more info.

I try and be reasonable with vendors for stuff, but if there's gonna be a delay, I need to know about it on the front end. Once they get to the point of having my stuff beyond the initial period I was quoted, it ceases to be my problem and becomes theirs. I think that's fair.

They initially told me the same thing. I did ask if there was anything else we could do and they said not on their end. I will call again tomorrow if it doesn't ship out today. I'm starting to get pissed about it. Tomorrow makes 2 weeks without a video card. They upgraded the return shipping to 2nd day air and everything was fine because I'd have it by this weekend if their original estimate of 3 business day turnaround was true. Now it's looking like Monday if it ships out today even. Fingers crossed the replacement card actually works.

chiefpanda

richardgoncalves

chiefpanda
Annnnnnnd it's gone. Just like that. Didn't even last 2 days fresh out the box. 

Your RMA replacement is bricked?

That’s unacceptable.

Paid overnight shipping for it too. $140 both ways. (Ground+Insurance there, Overnight to me)
 
I'm loving my life right now. 

Customers are not responsible for RMA shipping, what are you talking about?!?!  It's EVGA's responsibility to make sure you're not spending weeks without a working card!!??!  Surely the normal procedure is for them to email you a shipping label, right???  Don't tell me they don't do that!

critofur
It's not OK for them to expect a customer to tolerate going for weeks without a video card because of a defective card, it just isn't. 
 
They need to start offering "cross shipping" as the standard method of handling RMAs if they can't manage to keep the turn-around to within a few days otherwise.

critofur

richardgoncalves

chiefpanda

richardgoncalves

chiefpanda
Annnnnnnd it's gone. Just like that. Didn't even last 2 days fresh out the box. 

Your RMA replacement is bricked?

That’s unacceptable.

Paid overnight shipping for it too. $120 both ways. (Ground+Insurance there, Overnight to me)

I'm loving my life right now. 

I hear you man - it cost me $120 to ship mine back with insurance as well. Not fun ... I feel for you bud.

Hope this all gets worked out for everyone - it’s a real shame.

Why did you pay for shipping a defective card?  That's the company's responsibility!

Read all about it:

Terms & Conditions

• EVGA Warranty
• EVGA Extended Warranty
• How To RMA
• EVGA Advanced RMA

 

S3V3RI7Y
This is the straw that has broken my back with EVGA. I’ve seen countless black screening issues, cards dying, arcing, and artifacting all over this forum. When I’ve looked at other brands and their hardware support forums, I could not find a single post with these same issues at all. I’m not going to buy a card that has the chance of dying and MULTIPLE REPLACEMENT CARDS DYING as well. That is totally unacceptable and the step up card I’m using will be sold once I can get my hands on another card with a more stable brand. I just can’t run that risk of my PC giving me anxiety over it still running properly months down the road. This thread alone has more than pushed me towards that decision. Sorry Evga, you lost a loyal customer with your inability to address what has been going on with these cards. Hopefully you can figure out what has been going on and address it to your customer base soon, because I’m sure I’m not alone in this at all.

"All over this forum"...so a few people come in and whine and you think it's "all over"....I assure you the majority of the cards are fine...and I would bet good money that many of these people having issues
on here are having them because they use cheap crap as other parts in their system.....it's not always the Card.
 
I don't care what some people think of this comment (just as you shouldn't care what I think of yours). You don't buy a 2000 dollar GPU and pair it with a 100 dollar PSU, which some of these people
try to do.
 
Quality in, quality out. Trash in, trash out.
 
 

transdogmifier

S3V3RI7Y
This is the straw that has broken my back with EVGA. I’ve seen countless black screening issues, cards dying, arcing, and artifacting all over this forum. When I’ve looked at other brands and their hardware support forums, I could not find a single post with these same issues at all. I’m not going to buy a card that has the chance of dying and MULTIPLE REPLACEMENT CARDS DYING as well. That is totally unacceptable and the step up card I’m using will be sold once I can get my hands on another card with a more stable brand. I just can’t run that risk of my PC giving me anxiety over it still running properly months down the road. This thread alone has more than pushed me towards that decision. Sorry Evga, you lost a loyal customer with your inability to address what has been going on with these cards. Hopefully you can figure out what has been going on and address it to your customer base soon, because I’m sure I’m not alone in this at all.

"All over this forum"...so a few people come in and whine and you think it's "all over"....I assure you the majority of the cards are fine...and I would bet good money that many of these people having issues
on here are having them because they use cheap crap as other parts in their system.....it's not always the Card.
 
I don't care what some people think of this comment (just as you shouldn't care what I think of yours). You don't buy a 2000 dollar GPU and pair it with a 100 dollar PSU, which some of these people
try to do.
 
Quality in, quality out. Trash in, trash out.
 
 

I get your reasoning completely and agree as well, but this has been shown to be an issue on multiple posts where the customers card has been connected to EVGA's own power supplies too. Not to mention how those same people who have another series card (like a 1000 or 2000 series) have had no issues with the setup they have been running. You shouldn't have to be using the creme-de-la-creme of the gaming pc hardware out there to have a system running reliably with a high end gpu. The multiple RMA cards working and then failing after different amounts of time also doesn't really scream "my cheapo ram sticks or psu/mobo/etc. made this card fail on me". 
 
Just the fact that people are having over THREE rma cards dying on some really kitted out rigs is a HUGE red flag for me. As for you, I'm not gonna tell you to avoid or get some other brand at all. If you feel that this isn't a huge issue, then by all means enjoy the card you get! I just cannot continue to see such catastrophically bad cards and then will myself to stick with EVGA any longer. I think EVGA should have the chance to see that as a company and at least have the chance to address it publicly. Even if they say "do not use these cards with a lower quality psu and/or motherboard components while we investigate the current RMA issues" would go a long way for both me and other consumers about the situation at hand.

I had to rma a brand new one. Didnt work on day 1. It was stuck at idle speed.

Second card is brand new and so far so good BUT I am starting to get "no video" black screens when I alt tab out of games I e never had a problem with before or some times when I exit a game.

Arma 3 is starting to have problems. Its hit or miss with starting the game at 1440p or 4k res. It'll fire up but look like an old crt tv with bad reception.


Ive never had such problems with a vid card and Im going back to voodoo 3 days.

everybody take a breath
 
there has not been any official word ... about any root cause
 
Nvidia hits new highs in GPU sales as Ampere dominates AMD Big Navi
 
Total Discrete Graphics:  (excerpt)
 
In total, Nvidia shipped over 9.1 million discrete graphics cards throughout 2020, with AMD achieving a total of close to 1.9 million. Exactly how many of Nvidia’s tally were Ampere GPUs isn’t known,
 

doublegc
Audible pop and red light of death for me as well. 
 
I don't believe it is PSU related.  I have an Antec HX1200i and all 3 power leads were individually routed cables. Luckily I was able to swap in my 2080Ti while waiting on my RMA.

You didn't sell your 2080 ti at the inflated prices? 
 
I want to sell my 2080 ti but I'm worried that my 3090 FTW3 Ultra might die leaving me with no card. 

I just had my FTW3 Ultra RMA after playing tons of games for a little over half a year.
It's an amazing card. However it died..
I have EVGA Super Nova p1000, which is an expensive 1000W PSU. I don't think my PSU is the issue.
I replaced with a 3080 right after the 3090 is dead, it plays perfectly.
Now I just received the RMA today, it's working awesome. 
 
My EVGA died playing GTA5 (actually rebooted twice before, kind of a warning sign), but none of other games. So moving forward, I lowered the power to 80% when playing this game (and other ancient titles that runs at high FPS), I think this would reduce the risk to minimum.
 
Lastly, EVGA's customer service is super good. I will continue to buy this brand.
But to reply the person you responded to, no I've never had other brand die on my hands before, even with lots of abusing. (MSI, Asus, Colorful, Sapphire, ...) GTX980, 770, 580 ... 8800gt ...   There is definitely something wrong with these new cards, maybe Nvidia pushed too hard this time.

liud21

Dexicule
I just had my FTW3 Ultra RMA after playing tons of games for a little over half a year.
It's an amazing card. However it died..
I have EVGA Super Nova p1000, which is an expensive 1000W PSU. I don't think my PSU is the issue.
I replaced with a 3080 right after the 3090 is dead, it plays perfectly.
Now I just received the RMA today, it's working awesome. 
 
My EVGA died playing GTA5 (actually rebooted twice before, kind of a warning sign), but none of other games. So moving forward, I lowered the power to 80% when playing this game (and other ancient titles that runs at high FPS), I think this would reduce the risk to minimum.
 
Lastly, EVGA's customer service is super good. I will continue to buy this brand.
But to reply the person you responded to, no I've never had other brand die on my hands before, even with lots of abusing. (MSI, Asus, Colorful, Sapphire, ...) GTX980, 770, 580 ... 8800gt ...   There is definitely something wrong with these new cards, maybe Nvidia pushed too hard this time.

It's EVGA, they dropped the ball on the 3090, crappy components or something, because the other AIB 3090s ain't dying like evga's 3090s....

sigh.. yeh I sense that, unfortunately EVGA is the only one I can get at hand, at least earlier, with their queue. 
I had my hands on XC3 Ultra once and I should have kept that card, I didn't find anyone complaining about that card. 
Actually just lower the FTW3's clock to match XC3 probably makes it safe. 

Dexicule

liud21

Dexicule
I just had my FTW3 Ultra RMA after playing tons of games for a little over half a year.
It's an amazing card. However it died..
I have EVGA Super Nova p1000, which is an expensive 1000W PSU. I don't think my PSU is the issue.
I replaced with a 3080 right after the 3090 is dead, it plays perfectly.
Now I just received the RMA today, it's working awesome. 

My EVGA died playing GTA5 (actually rebooted twice before, kind of a warning sign), but none of other games. So moving forward, I lowered the power to 80% when playing this game (and other ancient titles that runs at high FPS), I think this would reduce the risk to minimum.

Lastly, EVGA's customer service is super good. I will continue to buy this brand.
But to reply the person you responded to, no I've never had other brand die on my hands before, even with lots of abusing. (MSI, Asus, Colorful, Sapphire, ...) GTX980, 770, 580 ... 8800gt ...   There is definitely something wrong with these new cards, maybe Nvidia pushed too hard this time.

It's EVGA, they dropped the ball on the 3090, crappy components or something, because the other AIB 3090s ain't dying like evga's 3090s....

sigh.. yeh I sense that, unfortunately EVGA is the only one I can get at hand, at least earlier, with their queue. 
I had my hands on XC3 Ultra once and I should have kept that card, I didn't find anyone complaining about that card. 
Actually just lower the FTW3's clock to match XC3 probably makes it safe. 

Unfortunately, many users have tried undervolting, but that did not help. EVGA's 3090FTW and some 3080FTW were and are still dying. Tbh. If you do internet search, even earlier 10xx and 20xx of EVGA cards, their cards are randomly crapping out till today, even after light use opposed to other brands, seems that EVGA cards aren't built o last, they do use cheap components and from the looks of it, they went overboard with 3090FTW.
 

my friend has a 3090 i think need to send him this rn