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Helpful ReplyThree defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works?

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ty_ger07
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/03 18:24:04 (permalink)
badboy64
I know about power draw from the pci-express slots from the card and say you get another card and the samething happens again. If that was the case then alot more cards would be dying also. Then what conclusion would you have drawn from having a 4th card die in your system? While other people aren't even running into any issues at all. I am running the XOC bios with the 500watt power draw ever since I installed the card from the beginning back in Oct. 27th.

Go away.  Thanks!  Arguing that something which violates established standards is fine because it hasn't caused you any issues, is not a valid argument.  It's not helpful in any way.  People with everything stock and the best power supplies and the best power supply cabling practices have had these issues too.  For no reason.  Some cards have a problem.  Accept it.  Good for you that your card works!  Good for you that your card works even after you have performed modifications.  No one here cares.  Please go find somewhere else to brag about your video card.  Thanks!
post edited by ty_ger07 - 2021/01/03 18:29:10

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bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/03 19:22:42 (permalink)
badboy64
I know about power draw from the pci-express slots from the card and say you get another card and the samething happens again. If that was the case then alot more cards would be dying also. Then what conclusion would you have drawn from having a 4th card die in your system? While other people aren't even running into any issues at all. I am running the XOC bios with the 500watt power draw ever since I installed the card from the beginning back in Oct. 27th.


More spam from you? Really? Have you not learned your lesson?  You constantly spam useless stuff in threads that doesn't help.
 
As I said earlier, you can go read other threads on this forum where many people are reporting excessive power draw form the PCIEx16 slot.  There are tons of people on this forum on their 2nd 3090 FTW3 and several I know of on their 3rd RTX 3090 FTW3.  Just because you have one single card that works doesn't mean many other people don't have issues.  Stop spamming the forum.  You obviously are the exception because very few people can get a 3090 FTW3 to draw 500 watts with the XOC BIOS.
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bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/03 19:28:58 (permalink)
EVGA support said that they can refund the card.  However EVGA support said they can't refund the cost of the 2 day advanced RMAs, shipping charges, or extended warranty.  So basically I'm out several hundred dollars because of their defective products if I choose a refund.  Not the type of customer service I expected from EVGA.
 
The only way I possibly could actually get my money back may be to scalp the defective card on eBay or somewhere else. How ridiculous! 
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lemmein
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/03 20:00:29 (permalink)
bavor
EVGA support said that they can refund the card.  However EVGA support said they can't refund the cost of the 2 day advanced RMAs, shipping charges, or extended warranty.  So basically I'm out several hundred dollars because of their defective products if I choose a refund.  Not the type of customer service I expected from EVGA.
 
The only way I possibly could actually get my money back may be to scalp the defective card on eBay or somewhere else. How ridiculous! 


That's not good to hear at all. Sorry to hear that. Have they given you any thoughts to what is wrong with these GPUs or the specific gpus you've received I'm sure everyone here is curious what could be causing all these issues. It really does seem unfair to have to pay all these extra fees because of all these faulty products they've sent to you. I can't imagine what I could do if that happened to my 3080, since I live in Australia and bought it on newegg I'm pretty sure I'll be paying more than $200 just to send it back or something.
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Capt_Caveman
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/03 22:54:35 (permalink)
Sorry to hear about your issues.  I actually have a 3090 FTW3 Ultra coming Tuesday from Amazon.  Really concerned that I'm going to have issues too.

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bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 00:14:04 (permalink)
lemmein
 
That's not good to hear at all. Sorry to hear that. Have they given you any thoughts to what is wrong with these GPUs or the specific gpus you've received I'm sure everyone here is curious what could be causing all these issues. It really does seem unfair to have to pay all these extra fees because of all these faulty products they've sent to you. I can't imagine what I could do if that happened to my 3080, since I live in Australia and bought it on newegg I'm pretty sure I'll be paying more than $200 just to send it back or something.



When the screen goes black and the GPU fans spin up to 100% the motherboard also displays the error code for no graphics card found.  So it indicates a graphics card error.  The other motherboard I tried the card in doesn't have an error code display.  However the troubleshooting LED for graphics card error lights up.  I think its either an error caused by the graphics card pulling well above the 75 watt spec through the PCIEx16 slot or a problem with the power delivery system of the card itself.
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flg2010
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 00:53:35 (permalink)
bavor
lemmein
 
That's not good to hear at all. Sorry to hear that. Have they given you any thoughts to what is wrong with these GPUs or the specific gpus you've received I'm sure everyone here is curious what could be causing all these issues. It really does seem unfair to have to pay all these extra fees because of all these faulty products they've sent to you. I can't imagine what I could do if that happened to my 3080, since I live in Australia and bought it on newegg I'm pretty sure I'll be paying more than $200 just to send it back or something.



When the screen goes black and the GPU fans spin up to 100% the motherboard also displays the error code for no graphics card found.  So it indicates a graphics card error.  The other motherboard I tried the card in doesn't have an error code display.  However the troubleshooting LED for graphics card error lights up.  I think its either an error caused by the graphics card pulling well above the 75 watt spec through the PCIEx16 slot or a problem with the power delivery system of the card itself.




 
Sorry your going through this.  At this point since you can't get a working card from EVGA I seriously would take the refund.  However, Most likely unless you live in a region that has some stock in cards from other brands your going to end up having to wait half a year or find a private sale card... and that might be problematic with warranty.. and other brands are failing to.
 
 

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Tobi123
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 01:12:19 (permalink)
Sorry to hear from your card. How much draw other 3090s eg Asus or MSI from the Pcie Slot. Here with my working 3090 FTW3 Ultra i made a log File and under full load it draws 69-75 Watts constantly. Is this ok or should this be lower...even if i set Powerlimit to 87% of the card...
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lemmein
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 02:35:00 (permalink)
Tobi123
Sorry to hear from your card. How much draw other 3090s eg Asus or MSI from the Pcie Slot. Here with my working 3090 FTW3 Ultra i made a log File and under full load it draws 69-75 Watts constantly. Is this ok or should this be lower...even if i set Powerlimit to 87% of the card...

Question, where are you guys seeing this power draw in GPUz, is it the PCIe Slot Power or the 8-Pin #1-3 Powers?
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Tobi123
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 02:46:47 (permalink)
You see it its called pcie Power draw. It should ran eg under load on 70-75 Watts. Besides that i found out that my bios switch does not work. there is no change to the fanprofile its the same as in the normal mode...
Edit its working by switching then restart
post edited by Tobi123 - 2021/01/04 03:53:08
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lemmein
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 03:15:35 (permalink)
Tobi123
You see it its called pcie Power draw. It should ran eg under load on 70-75 Watts. Besides that i found out that my bios switch does not work. there is no change to the fanprofile its the same as in the normal mode...

 
Okay. So these are the stats of me after running Mass Effect Andromeda and Quake II RTX. These two games ramp up the power draw to the max for me and they rarely ever ramp down. So as I can see the PCIe Slot Power shows a max of 53w is that the one you guys are talking about? I'm on a 3080 FTW3 Ultra and XOC bios 450w btw. I've also noticed if I have GPU-Z and HWINFO64 opened the spikes on the ICX don't blip in HWINFO like it usually does if I don't have GPU-Z opened so that's defnitely an error. Does the 3090 FTW3 ULTRA draw more on the PCIe slot?


 
#41
Tobi123
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 04:12:47 (permalink)
It draws while gaming constantly between 68-75 Watts here. Eg on tripple screen simracing 7680x1440 but i think thats normal
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Carmen813
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 04:53:59 (permalink)
I was able to get a new in box card sent to me during rma even though I was a few days past 30 mark. May be worth a try. I was thinking maybe its possible you have a bad psu cable or something, but it looks like you tested that.

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Carmen813
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 04:56:20 (permalink)
I dont think the error with GPU fans going to 100% is a PCIe issue. I had it happen and when testing a new PSU the card literally smoked and popped a fuse. It soubds like youve got another dead card unfortunately.

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QueueCumber
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:21:50 (permalink)
I hear you. I got one good FTW3 Ultra to start and since then I've gotten 5 bad cards from them, two of which were Kingpin cards. Fortunately, I was able to return some of those locally.
 
I feel like I'm in too deep to get out, but I don't trust anything they will send my way at this point, as I assume they are refurbished returns they didn't even test based on my Kingpin RMA (the radiator had clearly been abused before I even received the unit and it clearly doesn't work correctly right out of the box at stock settings). I feel like I am being kited with bad cards now....
post edited by QueueCumber - 2021/01/04 05:25:09


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QueueCumber
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:34:10 (permalink)
I need two of one card to run SLI. I just can't believe the quality control is this bad at a company that produces electronics. I can't seem to get a second ftw3 ultra that works, let alone works as well as my first card. I've given up on EVGA and am trying to just get a second Strix OC now that I have the EK blocks for them (but of course, everyone and their mom wants that card because it is better PCB, so very hard to get). I have EK blocks for the FTW3 Ultras as well, but I guess I will sell those, as I can't seem to get a second card that works from EVGA. 


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QueueCumber
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:38:17 (permalink)
BTW, you can always do what I will do if forced by EVGA, which is to contest every charge you made with them with the credit card company. Let EVGA chase you around for a bit rather than the other way around. When they suddenly have $6k or more charges being contested by multiple clients, someone higher up at EVGA may start to pay attention... lol
post edited by QueueCumber - 2021/01/04 05:40:36


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GTXJackBauer
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:39:51 (permalink)
Sorry to hear about your troubles.

I'm not sure if this was asked already and if so forgive me but do you use any power conditioning or power backups running on the backend when testing these GPUs?

I still think it's uber rare to have 3 GPUs go bad in a row as I couldn't imagine the frustration in of it all.
 
I've seen some odd things happen before when it comes to winter season.  Carpet, dry air and even power backups being the culprit after trying everything humanly possible.

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transdogmifier
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:49:08 (permalink)
GTXJackBauer
Sorry to hear about your troubles.

I'm not sure if this was asked already and if so forgive me but do you use any power conditioning or power backups running on the backend when testing these GPUs?

I still think it's uber rare to have 3 GPUs go bad in a row as I couldn't imagine the frustration in of it all.
 
I've seen some odd things happen before when it comes to winter season.  Carpet, dry air and even power backups being the culprit after trying everything humanly possible.




 
I'm dubious about 3 in a row (it's possible, not saying that it isn't) myself.....
 
It's quite possible something else is causing issues.....

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#49
QueueCumber
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 05:53:37 (permalink)
transdogmifier
GTXJackBauer
Sorry to hear about your troubles.

I'm not sure if this was asked already and if so forgive me but do you use any power conditioning or power backups running on the backend when testing these GPUs?

I still think it's uber rare to have 3 GPUs go bad in a row as I couldn't imagine the frustration in of it all.
 
I've seen some odd things happen before when it comes to winter season.  Carpet, dry air and even power backups being the culprit after trying everything humanly possible.




 
I'm dubious about 3 in a row (it's possible, not saying that it isn't) myself.....
 
It's quite possible something else is causing issues.....




I am not dubious about 3 bad cards in a row based on my experiences with EVGA both with the 30 series cards and 20 series cards. I should have given up on EVGA after my 2080 experiences (It was bad enough for my to just skip the 2080 Ti and go back to my 1080s in SLI), but customer support was so nice I felt I owed EVGA the second chance. What a nightmare of a decision that turned out to be for me with the 30 series. It seems like once you are in the RMA process with EVGA, you might as well give up and try to get a refund, because they seem to recycle bad cards as RMA cards. Thus, I suggest fighting the charges with your credit card company if they refuse to refund you 100%.
post edited by QueueCumber - 2021/01/04 05:59:23


#50
asmodyus
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 07:02:05 (permalink)
Hey so I am having the same issue's with my 3090 FTW I am now waiting on new one with there advance RMA. It's pretty ridiculous  that we have to pay shipping back for the old cards. I am past the 30 day but I did request a new card and not some Recertified hopefully I will get a new one. But this is very disconcerting that other people are experiencing this issue and with other cards and RMA cards starting to wonder if there is a bigger issue here.

   
   
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#51
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 07:20:37 (permalink)
QueueCumber
transdogmifier
GTXJackBauer
Sorry to hear about your troubles.

I'm not sure if this was asked already and if so forgive me but do you use any power conditioning or power backups running on the backend when testing these GPUs?

I still think it's uber rare to have 3 GPUs go bad in a row as I couldn't imagine the frustration in of it all.
 
I've seen some odd things happen before when it comes to winter season.  Carpet, dry air and even power backups being the culprit after trying everything humanly possible.




 
I'm dubious about 3 in a row (it's possible, not saying that it isn't) myself.....
 
It's quite possible something else is causing issues.....




I am not dubious about 3 bad cards in a row based on my experiences with EVGA both with the 30 series cards and 20 series cards. I should have given up on EVGA after my 2080 experiences (It was bad enough for my to just skip the 2080 Ti and go back to my 1080s in SLI), but customer support was so nice I felt I owed EVGA the second chance. What a nightmare of a decision that turned out to be for me with the 30 series. It seems like once you are in the RMA process with EVGA, you might as well give up and try to get a refund, because they seem to recycle bad cards as RMA cards. Thus, I suggest fighting the charges with your credit card company if they refuse to refund you 100%.


There are plenty of individuals here that went through and continue on experiencing either 2-3 bad RMA replacement cards right from Get-Go or 2-3 cards that died within specific time including my nephew (3x 3090) within week or two so it’s nothing dubious about that.
#52
bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 09:43:12 (permalink)
GTXJackBauer
Sorry to hear about your troubles.

I'm not sure if this was asked already and if so forgive me but do you use any power conditioning or power backups running on the backend when testing these GPUs?

 
I have had the same problem when the PCs are plugged directly into the wall and also when using an APC UPS or a Maurson UPS.  I use the UPS unless I'm testing the PC in another room to see if it was an issue with the electrical outlet.  I've tested the PCs in three different rooms with multiple electrical outlets in each room at this point and with and without a UPS.
 
transdogmifier
I'm dubious about 3 in a row (it's possible, not saying that it isn't) myself.....
 
It's quite possible something else is causing issues.....



Not all 3 card s have the same exact problems.  Two of the cards had the same "screens go blacks and fans spin up to full speed" problem that many other people here have experienced.
 
GTXJackBauer
I still think it's uber rare to have 3 GPUs go bad in a row as I couldn't imagine the frustration in of it all.
 
I've seen some odd things happen before when it comes to winter season.  Carpet, dry air and even power backups being the culprit after trying everything humanly possible.

 
The first card had a bad BIOS switch.  The two other cards share the same "screens go blacks and fans spin up to full speed" problem that many other people here have experienced.
 
The only other explanation I can think of is I have not only three bad power supplies and also two bad motherboards that function properly 100% of the time with a pair of overclocked 2080 Supers in SLI.  I think the odds of that being true are much much lower than I received two defective cards with the same and very common(as experienced by many users on these forums) "screens go blacks and fans spin up to full speed" problem.
 
#53
bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 09:47:02 (permalink)
Tobi123
Sorry to hear from your card. How much draw other 3090s eg Asus or MSI from the Pcie Slot.



I've seen video and screenshots of the Asus 3090 Strix overclocked pulling 30-40 watts through the PCIE slot.  The Asus Strix cards use full power from each of the three 8 pin power connectors before pulling power from the PCIE slot.  The EVGA 3090 FTW3 cards pull full power from the PCIE slot and never max out the three 8 pin power connectors on the card. 
 
That's one reason I think there is a problem with the EVGA RTX 3090 FTW3 Ultra that won't be fixed by a 4th RMA replacement card.
#54
VEVEAUCENT
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 09:51:49 (permalink)
It would be rare to receive 3 defective brand new cards from different batches. Far less rare to receive two bad recertified cards after loosing the lottery on your initial new card. EVGA seems to be having QC issues on their recertification process this time around which makes their warranty terms much less appealing IMO.


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#55
bavor
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 09:55:08 (permalink)
VEVEAUCENT
It would be rare to receive 3 defective brand new cards from different batches. Far less rare to receive two bad recertified cards after loosing the lottery on your initial new card. EVGA seems to be having QC issues on their recertification process this time around which makes their warranty terms much less appealing IMO.



I don't think my replacement cards were recertified.  They appeared to be new cards.  Also, not all three cards had the exact same problems.
#56
gsrcrxsi
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 10:17:41 (permalink)
RMA it again, scalp the replacement BNIB to get your money back from the warranty/advanced RMA costs, then move on, in my opinion.

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#57
ty_ger07
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 10:22:40 (permalink)
gsrcrxsi
RMA it again, scalp the replacement BNIB to get your money back from the warranty/advanced RMA costs, then move on, in my opinion.


Someone else's problem.  Lol.  Unfortunately, it is one of the best solutions at this point.  Isn't that sad?

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#58
Carmen813
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 10:28:49 (permalink)
Tobi123
You see it its called pcie Power draw. It should ran eg under load on 70-75 Watts. Besides that i found out that my bios switch does not work. there is no change to the fanprofile its the same as in the normal mode...
Edit its working by switching then restart


I wouldn't switch the bios while its running, that will likely cause trouble.

#59
staypuft
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Re: Three defective EVGA RTX 3090 FTW3 Ultra cards so far. How do I get one that works? 2021/01/04 10:59:41 (permalink)
gsrcrxsi
RMA it again, scalp the replacement BNIB to get your money back from the warranty/advanced RMA costs, then move on, in my opinion.


This seems to be the best route if you don't want to continue with chasing a good EVGA 3090 FTW3 Ultra and do want to minimize your losses.

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#60
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