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RTX 2080 Super issues

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s.reeves967
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Re: RTX 2080 Super issues 2019/09/17 01:41:50 (permalink)
I have spoken to tech support gave them all the details on the fault and it sent them a video of the extreme cold whine that this card is also suffering with and they have authorised an RMA.

Quick question, do I ship the card in it's original retail box or not as its states no accessories as they wont be returned I dont want to use the original box if I the replacement will come in a brown box as I like the retail box.
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bdary
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Re: RTX 2080 Super issues 2019/09/17 07:13:59 (permalink)
Unless EVGA specifically states the use of the orginal box, I would return your defective card using the packaging they sent the new one in.
 
Good to hear EVGA is sending you a new card...  Let us know how the new one works out.


 


 
 
 
#32
GTXJackBauer
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Re: RTX 2080 Super issues 2019/09/17 12:39:49 (permalink)
bdary
Unless EVGA specifically states the use of the orginal box, I would return your defective card using the packaging they sent the new one in.




+1  This.  I always just ship the bare GPU to them and keep the rest.  Pack it with the soft stuff and make sure it won't bounce around in the package.

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Cool GTX
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Re: RTX 2080 Super issues 2019/09/17 13:53:23 (permalink)

RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


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s.reeves967
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Re: RTX 2080 Super issues 2019/09/17 14:17:20 (permalink)
Cheers guys, I think 15 meters of bubble wrap plus a load of paper in a 50cm cubed box should do it.

One last question, I've noticed that the FTW Ultra gaming is always out of stock will I have to wait for new stock to come in before I get my new card?

Was hoping to keep my down time to a minimum
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s.reeves967
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Re: RTX 2080 Super issues 2019/09/18 08:31:26 (permalink)
Posted I hope that packaging was good enough, wrapped it in 15 meters of bubble wrap and then created a shell of extra thick card board and smothered it in brown tape till it was air tight
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bdary
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Re: RTX 2080 Super issues 2019/09/18 09:19:20 (permalink)
s.reeves967
Posted I hope that packaging was good enough, wrapped it in 15 meters of bubble wrap and then created a shell of extra thick card board and smothered it in brown tape till it was air tight

Sounds pretty indestructible...


 


 
 
 
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Cool GTX
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Re: RTX 2080 Super issues 2019/09/18 10:02:26 (permalink)
s.reeves967
Cheers guys, I think 15 meters of bubble wrap plus a load of paper in a 50cm cubed box should do it.

One last question, I've noticed that the FTW Ultra gaming is always out of stock will I have to wait for new stock to come in before I get my new card?

Was hoping to keep my down time to a minimum



RMA is a separate inventory at EVGA

RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


#38
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