Huh?

Posts in the EVGA forum must be in English. 
 

The Customer Support Office, acting pursuant to art. 4 of the Act of November 23, 2012 Postal Law (text
uniform Journal Laws of 2022, item 896, as amended), provisions on foreign postal circulation - art. 19
of the Doha World Postal Convention 2012 (Journal of Laws of October 2, 2015, item 1522) along with implementing acts of Art. RC
150 of the Regulations on postal parcels - Bern 2013, kindly informs that the complaint regarding the above-mentioned parcels
was reviewed and found to be unjustified.
On the basis of the complaint procedure, it was established that the package complained about had been delivered
properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
without access to the content. According to the information provided by the German postal operator, both in
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found. On December 23
2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.
The Universal Postal Convention in article 23, paragraph 1, point 1.1.1 defines the scope of responsibility of the operators
postal services, limiting it to the loss, theft or damage of registered items, ordinary parcels and
declared value shipments. In any other case not provided for in this Convention,
designated operators are not liable - art. 23 section 1 point 1.3.
We clarify that liability is only maintained if the package is looted or damaged
ascertained before or at the time of delivery of the shipment; if the addressee of the package or the sender in the case
its return to the place of dispatch, despite submitting a proper receipt, he will immediately notify the designated person
the operator of the country delivering the parcel about the damage found; he should provide evidence that he was robbed
or the damage did not occur after delivery (Article 24(1)(1) of the Convention). In this case, it should
protocol to be drawn up.
Taking into account the quoted regulations in international traffic concerning postal parcels, we cannot
accept claims for damages. Nevertheless, we apologize for the situation and the inconvenience caused.

I don't have a card, I don't have money and EVGA doesn't care :(
sad

ty_ger07
Sounds like EVGA owes you a video card.

EVGA Europe is a trash company.

First of all never assume anything.
 
I have forwarded this complaint to EVGA

EVGA doesn't normally monitor these forums. I have forwarded your complaint so you'll need to wait for an answer from EVGA. 

Hi Sorag,
 
we provided already some pictures on how we received the box at our front door, definitely empty without any EVGA product inside - the warsaw post handling over packages to the German DHL, which delivers to us, so many steps in between. Was this not insured? Could you please let me know the DHL ID, on which you opened a Ticket to them, and I will try to get more information out through our business contacts. Please forward the Ticket ID to supporteu@evga.com
 
Thx,
 
Markus

sorag
I sent an email to this address
in the attachment I sent a photo of the ticket and the decision of the Polish Post that EVGA is to blame.
I sent 20 e-mails to EVGA requesting them and they were ignored.
It's very sad that we have to communicate through the forum :(

The email address for correspondence is in post 17 which is:
 
supporteu@evga.com
 
When you send an item such as a video card to EVGA it is always wise to choose a courier such as DHL, Federal Express, UPS, etc. I personally recommend you take a video and photos of the item in the box and when you seal the box. Get the weight of the item from the courier when you ship it. If you use a postal service within your country do the same thing. Get the weight of the package. 
 
I also use security tape when sending an item so that if the seal is broken I know someone tampered with it. 
 
 

sent to this address from message 17
as for the shipment, it was sent as a valuable shipment. as for the weight, of course, the package was carefully weighed and weighed 1 kilo 480 grams, which is documented.
I also have photos of the card before shipping, just not in the box :/

I agree EVGA is not at fault and if the package was documented with the weight, that is proof that the item was inside and during transit it was stolen.
To the OP, forward a copy of the receipt or any document that shows the weight of.the package to EVGA so they can investigate this for you.

sorag
I sent such a document with the weight to EVGA on December 28, but they still do nothing about it :/

🤔 interesting.

sorag

properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found.

On December 23 2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.

Yeap right here says it all. 🤔

I know EVGA will make it right...if you have proof such as this.made by the courier. Insurance or not EVGA.should have reported it the missing item the label will show the weight of the package

sorag
these are the findings of the Polish post office.....
she refused to pay compensation and blamed evge

Let EVGA investigate this for you, but it is.clear as daylight on the route going to EVGA the GPU went missing is not your fault.

sorag
but EVGA investigated!! they don't see their fault :(
I don't have a card or money :(

EVGA is reassessing the issue. You saw a MOD and a EVGA Rep replying to your post.
Please be patient.
Remember no bad deed goes unpunished😼

transdogmifier
Hardly eVGA's fault if it was stolen/damaged in transit....

It is EVGA's fault if they do nothing to address the issue. It is EVGA's problem that the postal service says that EVGA accepted the document without reservation or comment. EVGA either needs to prove to the postal service that they did have reservation or comment so that the customer can get reimbursed by the postal service, or EVGA needs to reimburse the customer directly for the mistake that EVGA made.
It is EVGA's responsibility to have the staff and training necessary to properly receive and document shipments and associated discrepancies. EVGA Europe's staff has proven incompetent in this regard exhaustively.