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Answeredevga solved the problem

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sorag
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2023/02/06 03:05:02 (permalink)
evga solved the problem
post edited by sorag - 2023/03/07 05:44:51
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yodap
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Re: not the competence of evga 2023/02/06 03:45:05 (permalink)
Huh?


 

 
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rjohnson11
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Re: not the competence of evga 2023/02/06 03:59:23 (permalink)
First of all if you want assistance giving more info would be helpful. Who lost the package and how did you send the package to EVGA? If you sent the package via UPS, DHL or another courier hopefully you were wise enough to insure the package for loss. 
 
Or did the package arrive at EVGA and you've had no info? 

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Re: not the competence of evga 2023/02/06 04:00:08 (permalink)
Posts in the EVGA forum must be in English. 
 

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sorag
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Re: not the competence of evga 2023/02/06 04:11:20 (permalink)
The package was sent back to evga with the rtx 3090 card.

The package arrived at evga on December 24 at 2 pm. The employees accepted the damaged package without informing the courier about it :/

Information that there is no card in the package I received by e-mail on December 27 at 16.08.

The Polish Post will not pay compensation because evga accepted a damaged package and did not report it to the courier.

The Polish Post conducted an investigation and officially stated that EVGA is at fault
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sorag
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Re: not the competence of evga 2023/02/06 04:15:00 (permalink)
The Customer Support Office, acting pursuant to art. 4 of the Act of November 23, 2012 Postal Law (text
uniform Journal Laws of 2022, item 896, as amended), provisions on foreign postal circulation - art. 19
of the Doha World Postal Convention 2012 (Journal of Laws of October 2, 2015, item 1522) along with implementing acts of Art. RC
150 of the Regulations on postal parcels - Bern 2013, kindly informs that the complaint regarding the above-mentioned parcels
was reviewed and found to be unjustified.
On the basis of the complaint procedure, it was established that the package complained about had been delivered
properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
without access to the content. According to the information provided by the German postal operator, both in
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found. On December 23
2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.
The Universal Postal Convention in article 23, paragraph 1, point 1.1.1 defines the scope of responsibility of the operators
postal services, limiting it to the loss, theft or damage of registered items, ordinary parcels and
declared value shipments. In any other case not provided for in this Convention,
designated operators are not liable - art. 23 section 1 point 1.3.
We clarify that liability is only maintained if the package is looted or damaged
ascertained before or at the time of delivery of the shipment; if the addressee of the package or the sender in the case
its return to the place of dispatch, despite submitting a proper receipt, he will immediately notify the designated person
the operator of the country delivering the parcel about the damage found; he should provide evidence that he was robbed
or the damage did not occur after delivery (Article 24(1)(1) of the Convention). In this case, it should
protocol to be drawn up.
Taking into account the quoted regulations in international traffic concerning postal parcels, we cannot
accept claims for damages. Nevertheless, we apologize for the situation and the inconvenience caused.
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sorag
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Re: not the competence of evga 2023/02/06 04:30:26 (permalink)
On the basis of the complaint procedure, it was established that the package complained about had been delivered
properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
without access to the content. According to the information provided by the German postal operator, both in
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found. On December 23
2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.
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sorag
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Re: not the competence of evga 2023/02/06 04:32:33 (permalink)
I don't have a card, I don't have money and EVGA doesn't care :(
sad
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ty_ger07
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Re: not the competence of evga 2023/02/06 04:34:06 (permalink)
Sounds like EVGA owes you a video card.

EVGA Europe is a trash company.

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rjohnson11
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Re: not the competence of evga 2023/02/06 04:38:32 (permalink)
ty_ger07
Sounds like EVGA owes you a video card.

EVGA Europe is a trash company.

First of all never assume anything.
 
I have forwarded this complaint to EVGA

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sorag
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Re: not the competence of evga 2023/02/06 04:40:53 (permalink)
they do not feel any responsibility even though the graphics card was sent back as an RMA complaint :(
post edited by sorag - 2023/02/06 04:43:28
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rjohnson11
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Re: not the competence of evga 2023/02/06 05:21:30 (permalink)
EVGA doesn't normally monitor these forums. I have forwarded your complaint so you'll need to wait for an answer from EVGA. 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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sorag
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Re: not the competence of evga 2023/02/06 05:27:10 (permalink)
Thank you so much, I've lost all hope for this :/
I didn't expect from EVGA that they approach their client like that and don't care
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Re: not the competence of evga 2023/02/06 06:24:17 (permalink)
Hi Sorag,
 
we provided already some pictures on how we received the box at our front door, definitely empty without any EVGA product inside - the warsaw post handling over packages to the German DHL, which delivers to us, so many steps in between. Was this not insured? Could you please let me know the DHL ID, on which you opened a Ticket to them, and I will try to get more information out through our business contacts. Please forward the Ticket ID to supporteu@evga.com
 
Thx,
 
Markus
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sorag
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Re: not the competence of evga 2023/02/06 06:40:11 (permalink)
I sent an email to this address
in the attachment I sent a photo of the ticket and the decision of the Polish Post that EVGA is to blame.
I sent 20 e-mails to EVGA requesting them and they were ignored.
It's very sad that we have to communicate through the forum :(
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Re: not the competence of evga 2023/02/06 07:50:36 (permalink)
sorag
I sent an email to this address
in the attachment I sent a photo of the ticket and the decision of the Polish Post that EVGA is to blame.
I sent 20 e-mails to EVGA requesting them and they were ignored.
It's very sad that we have to communicate through the forum :(

The email address for correspondence is in post 17 which is:
 
supporteu@evga.com
 
When you send an item such as a video card to EVGA it is always wise to choose a courier such as DHL, Federal Express, UPS, etc. I personally recommend you take a video and photos of the item in the box and when you seal the box. Get the weight of the item from the courier when you ship it. If you use a postal service within your country do the same thing. Get the weight of the package. 
 
I also use security tape when sending an item so that if the seal is broken I know someone tampered with it. 
 
 

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Re: not the competence of evga 2023/02/06 07:54:12 (permalink)
It might also be wise to tape a message on the box in your native language and in ENGLISH that says "Damaged electronics". This might also deter any possible theft. 
 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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sorag
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Re: not the competence of evga 2023/02/06 08:01:44 (permalink)
sent to this address from message 17
as for the shipment, it was sent as a valuable shipment. as for the weight, of course, the package was carefully weighed and weighed 1 kilo 480 grams, which is documented.
I also have photos of the card before shipping, just not in the box :/
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Re: not the competence of evga 2023/02/06 08:37:12 (permalink)
Hardly eVGA's fault if it was stolen/damaged in transit....

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Re: not the competence of evga 2023/02/06 09:35:30 (permalink)
I agree EVGA is not at fault and if the package was documented with the weight, that is proof that the item was inside and during transit it was stolen.
To the OP, forward a copy of the receipt or any document that shows the weight of.the package to EVGA so they can investigate this for you.
post edited by atfrico - 2023/02/06 09:36:32

Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
 
 
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sorag
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Re: not the competence of evga 2023/02/06 09:39:53 (permalink)
I sent such a document with the weight to EVGA on December 28, but they still do nothing about it :/
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atfrico
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Re: not the competence of evga 2023/02/06 09:42:32 (permalink)
sorag
I sent such a document with the weight to EVGA on December 28, but they still do nothing about it :/

🤔 interesting.

Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
 
 
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sorag
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Re: not the competence of evga 2023/02/06 09:46:54 (permalink)
the card cost 2600 canadian dollars and was registered to evga along with other components. now i don't have the card or money, but i have proof that it was sent to evga with a confirmed weight....
#23
atfrico
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Re: not the competence of evga 2023/02/06 09:47:31 (permalink)
sorag

properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found.

On December 23 2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.


Yeap right here says it all. 🤔

I know EVGA will make it right...if you have proof such as this.made by the courier. Insurance or not EVGA.should have reported it the missing item the label will show the weight of the package
post edited by atfrico - 2023/02/06 09:50:09

Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
 
 
Affiliate Code: 3T15O1S07G
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sorag
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Re: not the competence of evga 2023/02/06 09:49:55 (permalink)
these are the findings of the Polish post office.....
she refused to pay compensation and blamed evge
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atfrico
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Re: not the competence of evga 2023/02/06 09:51:43 (permalink)
sorag
these are the findings of the Polish post office.....
she refused to pay compensation and blamed evge

Let EVGA investigate this for you, but it is.clear as daylight on the route going to EVGA the GPU went missing is not your fault.

Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
 
 
Affiliate Code: 3T15O1S07G
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sorag
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Re: not the competence of evga 2023/02/06 09:54:33 (permalink)
but EVGA investigated!! they don't see their fault :(
I don't have a card or money :(
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atfrico
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Re: not the competence of evga 2023/02/06 09:57:50 (permalink)
sorag
but EVGA investigated!! they don't see their fault :(
I don't have a card or money :(

EVGA is reassessing the issue. You saw a MOD and a EVGA Rep replying to your post.
Please be patient.
Remember no bad deed goes unpunished😼

Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
 
 
Affiliate Code: 3T15O1S07G
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sorag
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Re: not the competence of evga 2023/02/06 10:03:07 (permalink)
how to be patient and calm when it's been going on for 45 days now and there is no goodwill on the part of EVGA :/
post edited by sorag - 2023/02/06 10:04:50
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ty_ger07
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Re: not the competence of evga 2023/02/06 10:14:51 (permalink)
transdogmifier
Hardly eVGA's fault if it was stolen/damaged in transit....

It is EVGA's fault if they do nothing to address the issue. It is EVGA's problem that the postal service says that EVGA accepted the document without reservation or comment. EVGA either needs to prove to the postal service that they did have reservation or comment so that the customer can get reimbursed by the postal service, or EVGA needs to reimburse the customer directly for the mistake that EVGA made.
It is EVGA's responsibility to have the staff and training necessary to properly receive and document shipments and associated discrepancies. EVGA Europe's staff has proven incompetent in this regard exhaustively.
post edited by ty_ger07 - 2023/02/06 10:16:54

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