EVGATech_MarkusK
Hi Sorag,
 
as this package was empty, we have not signed for - you can request the signature track at the DHL page and open an investigation by Warsaw Post & DHL.
 
Additional we provided some pictures already, how the package was left at the front door.
 
Markus

Nereus
 
So... if I sell another forum member here a 3080Ti and it gets delivered and maybe it arrives with a bunch of other deliveries, or the buyer isn't home to accept it so maybe a family member accepts it who has no idea what's supposed to be in the box, or maybe it's delivered and left at their front door.. and somewhere along the line the GPU was stolen from the box, what some of you are saying is that the person who received the empty box should wear that cost? Really? If not, then why are you expecting EVGA to wear this cost? I really don't see any sense in that, other than maybe PR.
 
edit: and I see an EVGA person just posted that the box was left at the front door and was not signed for by anyone. How can anyone possibly blame EVGA for this??? Wow...
 

Nereus
 
So... if I sell another forum member here a 3080Ti and it gets delivered and maybe it arrives with a bunch of other deliveries, or the buyer isn't home to accept it so maybe a family member accepts it who has no idea what's supposed to be in the box, or maybe it's delivered and left at their front door.. and somewhere along the line the GPU was stolen from the box, what some of you are saying is that the person who received the empty box should wear that cost? Really? If not, then why are you expecting EVGA to wear this cost? I really don't see any sense in that, other than maybe PR.

edit: and I see an EVGA person just posted that the box was left at the front door and was not signed for by anyone. How can anyone possibly blame EVGA for this??? Wow...

sorag
it turns out that I was supposed to personally deliver the parcel to EVGA 1500km and wait for them to consider the complaint???

sorag
Approval Pending
The Customer Support Office, acting pursuant to art. 4 of the Act of November 23, 2012 Postal Law (text
uniform Journal Laws of 2022, item 896, as amended), provisions on foreign postal circulation - art. 19
of the Doha World Postal Convention 2012 (Journal of Laws of October 2, 2015, item 1522) along with implementing acts of Art. RC
150 of the Regulations on postal parcels - Bern 2013, kindly informs that the complaint regarding the above-mentioned parcels
was reviewed and found to be unjustified.
On the basis of the complaint procedure, it was established that the package complained about had been delivered
properly dispatched to Germany by the Shipping and Distribution Department in Warsaw in good condition,
without access to the content. According to the information provided by the German postal operator, both in
at the time of arrival of the claimed parcel as well as its delivery, no irregularities were found. On December 23
2022, the addressee received the parcel without reservations and did not report the loss of content to the foreign administration
postal operator, in order to write down the protocol.
The Universal Postal Convention in article 23, paragraph 1, point 1.1.1 defines the scope of responsibility of the operators
postal services, limiting it to the loss, theft or damage of registered items, ordinary parcels and
declared value shipments. In any other case not provided for in this Convention,
designated operators are not liable - art. 23 section 1 point 1.3.
We clarify that liability is only maintained if the package is looted or damaged
ascertained before or at the time of delivery of the shipment; if the addressee of the package or the sender in the case
its return to the place of dispatch, despite submitting a proper receipt, he will immediately notify the designated person
the operator of the country delivering the parcel about the damage found; he should provide evidence that he was robbed
or the damage did not occur after delivery (Article 24(1)(1) of the Convention). In this case, it should
protocol to be drawn up.
Taking into account the quoted regulations in international traffic concerning postal parcels, we cannot
accept claims for damages. Nevertheless, we apologize for the situation and the inconvenience caused.

yatz10

ty_ger07
EVGA is not an individual. EVGA is a business which should act like a business. Having a proper receiving department who does their job is an expectation of a business.
 
As stated, if that is the case, why isn't EVGA assisting the customer with that assertion? The customer told EVGA what the shipping company claimed, and rather than EVGA helping to refute that claim, EVGA's response was that there is nothing they are willing to do or get involved with? What sort of customer support is that?

thanks ty_ger, well said - this is my opinion on the matter as well. again, the customer has established that the package was delivered intact to the best of their ability - they have done their due diligence (regardless if you believe the Polish Post or not). EVGA must now do theirs.

Nereus

yatz10

ty_ger07
EVGA is not an individual. EVGA is a business which should act like a business. Having a proper receiving department who does their job is an expectation of a business.
 
As stated, if that is the case, why isn't EVGA assisting the customer with that assertion? The customer told EVGA what the shipping company claimed, and rather than EVGA helping to refute that claim, EVGA's response was that there is nothing they are willing to do or get involved with? What sort of customer support is that?

thanks ty_ger, well said - this is my opinion on the matter as well. again, the customer has established that the package was delivered intact to the best of their ability - they have done their due diligence (regardless if you believe the Polish Post or not). EVGA must now do theirs.

Wrong. It was delivered at 2pm on a Saturday afternoon (December 24th) at the beginning of a week-long Christmas holiday break. Nobody was there to sign for it. What part of this do you not understand? EVGA have already done their due diligence and provided photos. There is nothing more EVGA can do - the post office (and any shipping company) will only deal with the person who paid for the shipping - which was not EVGA.
 

EVGATech_ChrisB
Nereus,
 
This is incorrect as it was delivered on the 23rd at 2PM and processed on the 27th as our German office did not close for a week, that is why he received notice of this on the 27th.  The package was sealed as mentioned above and not looted from the door, but rather in transit and resealed.
 
This just needs to be appealed and today is the last day available to do so as the letter is dated 1/24/2023.

Nereus

yatz10

ty_ger07
EVGA is not an individual. EVGA is a business which should act like a business. Having a proper receiving department who does their job is an expectation of a business.
 
As stated, if that is the case, why isn't EVGA assisting the customer with that assertion? The customer told EVGA what the shipping company claimed, and rather than EVGA helping to refute that claim, EVGA's response was that there is nothing they are willing to do or get involved with? What sort of customer support is that?

thanks ty_ger, well said - this is my opinion on the matter as well. again, the customer has established that the package was delivered intact to the best of their ability - they have done their due diligence (regardless if you believe the Polish Post or not). EVGA must now do theirs.

Wrong. It was delivered at 2pm on a Saturday afternoon (December 24th) at the beginning of a week-long Christmas holiday break. Nobody was there to sign for it. What part of this do you not understand? EVGA have already done their due diligence and provided photos. There is nothing more EVGA can do - the post office (and any shipping company) will only deal with the person who paid for the shipping - which was not EVGA.

sorag
The package was sent back to evga with the rtx 3090 card.

The package arrived at evga on December 24 at 2 pm. The employees accepted the damaged package without informing the courier about it :/

Information that there is no card in the package I received by e-mail on December 27 at 16.08.

The Polish Post will not pay compensation because evga accepted a damaged package and did not report it to the courier.

The Polish Post conducted an investigation and officially stated that EVGA is at fault

the_Scarlet_one

yatz10
I guess I'm still in disagreement Nereus. If I, as a business, found that a package was misdelivered (i.e. left somewhere it wasn't supposed to be / delivered without signature), I (the business) would take it up with the carrier. The pictures of the package should be sent to the carrier -- not the customer -- and resolved without the customer involvement. Maybe EVGA tried to do this, I don't know. But if not, not doing so, EVGA implicitly accepted the package. Placing it back on the customer is simply unfair.
 

Have you never received a damaged package in your life. The shipper deals with the insurance, not the receiver. The shipper is the OP. It sounds like EVGA provided the OP with every bit of information the OP needs.

If evga ships you a GPU and you receive and empty box while you are at work, and you get home and find the empty box, do you contact EVGA or the delivery company? You contact EVGA, and provide them the details… and the pictures.. and evga files… a claim… to get the insurance settled.

now reverse every bit of that and you will see that the OP has got to use the provided information that EVGA has given them.

If you buy an EVGA card from Amazon and it arrives empty, do you contact EVGA and ask for a new card?