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Nereus
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Re: not the competence of evga 2023/02/07 10:01:46 (permalink)
sorag
I wonder if you are the moderator of this site or an attorney or full time employee at EVGA???

Mods are not EVGA employees, they are unpaid and are just forum members like you are me who have volunteered their time to help moderate the forums. Not sure what Scarlet-One's profession is though.
 


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sorag
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Re: not the competence of evga 2023/02/07 10:02:23 (permalink)
dragomirc
I really understand OP bitterness and justified frustration as I would feel, significant loss of money, wasted time spent in endless and fruitless (so far) correspondence with all parties involved.  
 
Legally, responsibility is clear on currier who left an damaged/empty box without required signature
Also, it is not clear what is covered by insurance?
 
IMHO, Europe EVGA should react much better and more professional.
They should contact/explain/guide customer who started RMA process, where problem is and who is responsible for his loss.
 
It looks to me that criminal who steal the card from the box, exposed so much incompetence, laziness, and unprofessional behavior for all parties involved in this unfortunate event.
 
Sorag, please be more patient and ask courier for proof of delivery. You paid that service and should be compensated.
 
Good luck! 
maybe it's like this all the time in this company? Maybe it's the norm? hmmmm
Nereus
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Re: not the competence of evga 2023/02/07 10:04:25 (permalink)
 
Sorag - apparently today is your last day to file an appeal with the post office (14 days). Get off the forum and file that appeal NOW or you will end up with nothing.
 


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yaymz
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Re: not the competence of evga 2023/02/07 10:04:32 (permalink)
Seems like you should be complaining to DHL, not EVGA.
 

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sorag
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Re: not the competence of evga 2023/02/07 10:07:06 (permalink)
yaymz
Seems like you should be complaining to DHL, not EVGA.
 
the complaint was rejected and blame was attributed to EVGA ://
B0baganoosh
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Re: not the competence of evga 2023/02/07 10:07:29 (permalink)
Nereus
 
Sorag - apparently today is your last day to file an appeal with the post office (14 days). Get off the forum and file that appeal NOW or you will end up with nothing.

 
^this. Appeal the decision of the currier with the appropriate department. Show the weight of the package as picked up. If you took a picture before shipping it, show that too. Show the pictures of the empty box and show the pictures of multiple tapes being used (which could be an indication that it was opened, something removed, and then sealed again). It sounds like the only way you're going to get this resolved.
 
sorag
yaymz
Seems like you should be complaining to DHL, not EVGA.
 
the complaint was rejected and blame was attributed to EVGA ://

 
The first complaint was rejected, but they said you had 14 days to appeal the decision. As EVGA has informed you in this thread, the last day is today. Go appeal the decision.
post edited by B0baganoosh - 2023/02/07 10:08:40

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sorag
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Re: not the competence of evga 2023/02/07 10:20:28 (permalink)
B0baganoosh
Nereus
 
Sorag - apparently today is your last day to file an appeal with the post office (14 days). Get off the forum and file that appeal NOW or you will end up with nothing.

 
^this. Appeal the decision of the currier with the appropriate department. Show the weight of the package as picked up. If you took a picture before shipping it, show that too. Show the pictures of the empty box and show the pictures of multiple tapes being used (which could be an indication that it was opened, something removed, and then sealed again). It sounds like the only way you're going to get this resolved.
 
sorag
yaymz
Seems like you should be complaining to DHL, not EVGA.

the complaint was rejected and blame was attributed to EVGA ://

 
The first complaint was rejected, but they said you had 14 days to appeal the decision. As EVGA has informed you in this thread, the last day is today. Go appeal the decision.
I wrote an appeal...
the appeal is sent to the Polish Post which is the party in this case....
What will be the decision?? What do you think??
Nereus
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Re: not the competence of evga 2023/02/07 10:24:08 (permalink)
sorag
I wrote an appeal...
the appeal is sent to the Polish Post which is the party in this case....
What will be the decision?? What do you think??

With the evidence from EVGA and a business letterhead saying the parcel was delivered without a signature and left at the front door, along with photos and the weight when shipped vs when delivered, it seems you have a strong case if you got everything together and appealed the initial decision. 
 
Good luck Sorag, hopefully you will be reimbursed. You should be - just not by EVGA.
 
 
post edited by Nereus - 2023/02/07 10:28:31


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atfrico
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Re: not the competence of evga 2023/02/07 10:25:44 (permalink)
Sorag,

Do the appeal right away. The courier acknowledged it was lost in transit and with your receipt is enough to get your refund at least some of it.
I hope EVGA assist, at least, the OP on this matter by providing the necessary documents to get this solve
post edited by atfrico - 2023/02/07 10:27:23

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sorag
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Re: not the competence of evga 2023/02/07 10:28:53 (permalink)
guys, i just want my graphics card... i sent it to EVGA and it's missing somewhere. I just need help getting things done. I'm not going to cheat EVGA ... the case has been going on for 40 days :/
post edited by sorag - 2023/02/07 10:30:07
yatz10
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Re: not the competence of evga 2023/02/07 10:29:48 (permalink)
yeah - if nothing else, the new evidence (pictures) are fantastic info Soreg, as painful as this forum process was it was productive.  in a perfect world the carrier would have been provided that info upfront (still looking at you EVGA even if I'm naive:) and / or you would have had that to file your initial claim. but absolutely file an appeal.
 

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dragomirc
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Re: not the competence of evga 2023/02/07 10:32:08 (permalink)
sorag
maybe it's like this all the time in this company? Maybe it's the norm? hmmmm

Not at all.
EVGA legacy is built on great GPU quality products, and excellent customer support
As two decades loyal EVGA customer I can vouch for that statement.
 
But I live in USA so have no idea how Europe branch function.
sorag
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Re: not the competence of evga 2023/02/07 10:33:21 (permalink)
yatz10
yeah - if nothing else, the new evidence (pictures) are fantastic info Soreg, as painful as this forum process was it was productive.  in a perfect world the carrier would have been provided that info upfront (still looking at you EVGA even if I'm naive:) and / or you would have had that to file your initial claim. but absolutely file an appeal.
 
I submitted
Nereus
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Re: not the competence of evga 2023/02/07 10:34:39 (permalink)
sorag
yatz10
yeah - if nothing else, the new evidence (pictures) are fantastic info Soreg, as painful as this forum process was it was productive.  in a perfect world the carrier would have been provided that info upfront (still looking at you EVGA even if I'm naive:) and / or you would have had that to file your initial claim. but absolutely file an appeal.

I submitted

Please come back and let us know what happens.
 


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sorag
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Re: not the competence of evga 2023/02/07 10:44:57 (permalink)
dragomirc
sorag
maybe it's like this all the time in this company? Maybe it's the norm? hmmmm

Not at all.
EVGA legacy is built on great GPU quality products, and excellent customer support
As two decades loyal EVGA customer I can vouch for that statement.
 
But I live in USA so have no idea how Europe branch function.
I used the RMA exchange once and everything was ok.
in general i think that evga has great products but this whole situation is really not nice
ty_ger07
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Re: not the competence of evga 2023/02/07 18:05:44 (permalink)
Nereus
Saturday...
24...
Saturday...
Saturday
Read...
Blah blah
...


EVGA employee said it arrived on the afternoon of Friday the 23rd. I read.

Regardless, EVGA failed to respond to the customer or provide assistance. Believe whatever you want about how a business should run s receiving department and what obligations they have to protect their business and customer's interest by staffing a department, having a process to receive packages, have a secure location where it is not possible to leave packages unsigned for, etcetera, the fact of the matter is that EVGA didn't reply to the customer and did not provide assistance until it blew up here.

Shameful.

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sorag
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Re: not the competence of evga 2023/02/07 19:13:06 (permalink)
ty_ger07
Nereus
Saturday...
24...
Saturday...
Saturday
Read...
Blah blah
...


EVGA employee said it arrived on the afternoon of Friday the 23rd. I read.

Regardless, EVGA failed to respond to the customer or provide assistance. Believe whatever you want about how a business should run s receiving department and what obligations they have to protect their business and customer's interest by staffing a department, having a process to receive packages, have a secure location where it is not possible to leave packages unsigned for, etcetera, the fact of the matter is that EVGA didn't reply to the customer and did not provide assistance until it blew up here.

Shameful.
that's right December 23 at 14.22
MSim
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Re: not the competence of evga 2023/02/07 20:04:24 (permalink)
With the product being stolen, can evga flag the serial number to prevent the thief from guestrma it.
 


 
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Re: not the competence of evga 2023/02/07 23:11:39 (permalink)
I would talk to DHL with the pictures from EVGA. I would also seek help from EVGA along. I feel that it likely got stolen in transit and is worth looking into since if someone gets away with it once they likely will do it over and over again.

It really depends on where it went missing along the way but I would be careful shipping anything that might be easily identified that would likely fallow the same route.

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Re: not the competence of evga 2023/02/08 02:49:35 (permalink)
Hi Sorag,
 
as we explained already your local post forward such packages to the German DHL - we have not signed for the package, as it was empty, but the package was left afterwards at the front door. Please open a case to your local forwarder and DHL. Even DHL should have a weight control, by getting packages from other forwarder. You can also request the sign signature, as we don´t sign for empty packages. We took pictures from the opening and outer package, we can provide again. Just let us know through supporteu@evga.com thx
 
Markus
sorag
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Re: not the competence of evga 2023/02/08 03:54:31 (permalink)
EVGATech_MarkusK
Hi Sorag,
 
as we explained already your local post forward such packages to the German DHL - we have not signed for the package, as it was empty, but the package was left afterwards at the front door. Please open a case to your local forwarder and DHL. Even DHL should have a weight control, by getting packages from other forwarder. You can also request the sign signature, as we don´t sign for empty packages. We took pictures from the opening and outer package, we can provide again. Just let us know through supporteu@evga.com thx
 
Markus
It's a pity that I get such information now :/
when I wrote to EVGA for clarification on this matter, I was ignored.
EVGA may also turn to the Polish Post Office as a party in this case for a fair explanation
sorag
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Re: not the competence of evga 2023/02/08 03:58:47 (permalink)
I couldn't write it in the appeal because I didn't know about it.
if it wasn't for the post on this site, I would still be ignored by EVGA
SAD
sorag
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Re: not the competence of evga 2023/02/08 04:11:36 (permalink)
EVGA was officially blamed by the Polish Post for the whole situation. I sent EVGA the original decision of the Polish Post.
if evga has such evidence of its innocence, it means that it is slandered by the Polish post office.
PLEASE ALSO INTERVEN IN THIS MATTER BECAUSE YOU ARE THE PARTY....
please don't leave me alone in this whole situation if you have evidence that Poczta Polska is lying and allegedly slanders EVGE
EVGATech_MarkusK
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Re: not the competence of evga 2023/02/08 05:17:32 (permalink)
Hi Sorag,
 
we have not signed for this package, as it was empty - DHL left this one at the front door. As mentioned we will further investigate within DHL, but not sure if we get any information, as we are not the sender from the package. 
 
Markus
sorag
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Re: not the competence of evga 2023/02/08 05:33:02 (permalink)
EVGATech_MarkusK
Hi Sorag,
 
we have not signed for this package, as it was empty - DHL left this one at the front door. As mentioned we will further investigate within DHL, but not sure if we get any information, as we are not the sender from the package. 
 
Markus
EVGA still does nothing and doesn't care
on the forum you write nonsense that it will intervene but that's just writing
Great customer approach
sorag
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Re: not the competence of evga 2023/02/08 05:35:34 (permalink)
you are the recipient of this package and you can demand an explanation of this matter as much as I do
Nereus
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Re: not the competence of evga 2023/02/08 06:14:31 (permalink)
sorag
you are the recipient of this package and you can demand an explanation of this matter as much as I do

No they cannot demand an explanation - as with all shipment companies, the person who paid for the shipping label has to make any claims and contact, these shipping companies will almost never deal with anyone else. Dude stop attacking EVGA for something they didn't do nor have any control over whatsoever. Total dick move. This is no more their fault than it is yours. The way you keep attacking EVGA you're pretty much shooting yourself in the foot if you were hoping for them to just give you a replacement card for free out of good will. You have thrown little to no such abuse at the shipping company who was actually responsible for this. I for sure can understand your frustration, but direct it at the correct responsible party and chill the f out already before a mod locks the thread.
 
post edited by Nereus - 2023/02/08 06:18:29


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sorag
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Re: not the competence of evga 2023/02/08 06:25:00 (permalink)
Nereus
sorag
you are the recipient of this package and you can demand an explanation of this matter as much as I do

No they cannot demand an explanation - as with all shipment companies, the person who paid for the shipping label has to make any claims and contact, these shipping companies will almost never deal with anyone else. Dude stop attacking EVGA for something they didn't do nor have any control over whatsoever. Total dick move. This is no more their fault than it is yours. The way you keep attacking EVGA you're pretty much shooting yourself in the foot if you were hoping for them to just give you a replacement card for free out of good will. You have thrown little to no such abuse at the shipping company who was actually responsible for this. I for sure can understand your frustration, but direct it at the correct responsible party and chill the f out already before a mod locks the thread.
 
dude!! information that EVGA has not signed anything I got yesterday !!! because evga didn't give a until yesterday .... after that there are only words of EVGA that it was so. Since the post office officially claims that EVGA is to blame, why does it not respond???
post edited by the_Scarlet_one - 2023/02/20 07:41:24
sorag
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Re: not the competence of evga 2023/02/08 06:31:18 (permalink)
I just ask EVGA to write a letter to the Polish post office and describe the whole situation from EVGA because I can't do anything myself in this matter. Am I asking so much???
Nereus
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Re: not the competence of evga 2023/02/08 06:33:32 (permalink)
 
As long as you submitted the appeal that EVGA did not sign for delivery, along with weight difference on departure versus arrival (most shipping companies monitor this so they can tell when a package was interfered with), and photos that the box had been resealed, then the appeal should be successful. You nor EVGA can do anything else, you just have to wait for the appeal (assuming you sent it in).
 
I don't know what happened with the initial communication breakdown - perhaps because it was holidays, or if you were abusing EVGA like you have here then maybe emails were just sent to junk mail without being read, can't comment on that, but they have done here everything they can. It is pretty clear the shipping companies (post office / DHL) are responsible and are trying to weasel out of it. You should be directing your anger at them - that is my point. Repeating the same stuff here over and over that has already been responded to is pointless.
 
EVGA just said they will reach out to the shipping company, but they are already aware these shipping companies will only deal with the person who paid for shipping. This has been posted here multiple times and you keep ignoring it and continue to blame EVGA for something that was clearly not their fault, based on the information provided in this thread.
 
I really hope you are successful with your appeal, it's really unfair what the post office have done to you. With the evidence you have now, I don't see how they can deny it.
 
post edited by Nereus - 2023/02/08 06:37:26


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