Viper is more like the zealot who is defending his "King" at all costs. Noble sure, but still crazy.  You are asking that we current owners of EVGA's failed product eat the cost of their mistake.
 
What Viper should consider is the fact that like him many of us left with a great history believed in EVGA. When we ran into issues with the board we trusted that a chain of  RMAs would fix the issue (which thankfully I avoided through reading the stories of the less fortunate), when the RMA did not fix the issue we were told it was a firmware fix that needed to be applied and would come shortly (that is over a year ago). It was then revealed that there is NO firmware fix because this is all hardware design failure.
 
So whether your see it or not Viper we used to be like you (live and breath EVGA) but EVGA didn't just let us down..they stepped all over us afterwards.
 
I'd love to see EVGA redeem themselves in my eyes for more than just a Free(or discounted) board. I'd like to see the company I once trusted as the most reliable to be the most reliable again. As of now it's sad that ASUS a company known for terrible customer service is beating EVGA in reputation.
 
Why am I still here after all this? I don't know ..years of  attachment and loyalty bring me back to check up on EVGA's community and deep down I'm hoping EVGA will be able to make things right.
 
I don't know what the future holds for you EVGA, but the last thing you want to do is leave your customers in silence because "this" happens. IF you communicated more openly with us I assure you people would be more understanding..time is still of the essence though and 1+ years for a fix is a long time.
 

lordshinro

Viper is more like the zealot who is defending his "King" at all costs. Noble sure, but still crazy.  You are asking that we current owners of EVGA's failed product eat the cost of their mistake.

 
umm you guys should read his other post about his Z77 FTW adventure and how pissed he was that the MOBO didn't work and EVGA did nothing to fix it.
 

If anyone has an issue with an EVGA product that they feel has not been addressed to their satisfaction then please contact EVGA technical support
 

Huntcraft

I find it very odd that nobody from evga will even post a response to anyone on here to address the complaints or concerns, just quick little posts regarding size or whatever

lordshinro

Viper is more like the zealot who is defending his "King" at all costs. Noble sure, but still crazy.  You are asking that we current owners of EVGA's failed product eat the cost of their mistake.

What Viper should consider is the fact that like him many of us left with a great history believed in EVGA. When we ran into issues with the board we trusted that a chain of  RMAs would fix the issue (which thankfully I avoided through reading the stories of the less fortunate), when the RMA did not fix the issue we were told it was a firmware fix that needed to be applied and would come shortly (that is over a year ago). It was then revealed that there is NO firmware fix because this is all hardware design failure.

So whether your see it or not Viper we used to be like you (live and breath EVGA) but EVGA didn't just let us down..they stepped all over us afterwards.

I'd love to see EVGA redeem themselves in my eyes for more than just a Free(or discounted) board. I'd like to see the company I once trusted as the most reliable to be the most reliable again. As of now it's sad that ASUS a company known for terrible customer service is beating EVGA in reputation.

Why am I still here after all this? I don't know ..years of  attachment and loyalty bring me back to check up on EVGA's community and deep down I'm hoping EVGA will be able to make things right.

I don't know what the future holds for you EVGA, but the last thing you want to do is leave your customers in silence because "this" happens. IF you communicated more openly with us I assure you people would be more understanding..time is still of the essence though and 1+ years for a fix is a long time.

Trust me I know what x79 users went through. I did the same with the z77 and it would have had been nice if EVGA offered something for z77 to z87 but I've heard nothing about it and it is too late at this point. I've already given up on EVGA mobo and went asus. I understand that everyone is frustrated and believes EVGA should go above and beyond but you have to look at it from both point of views. They are either going to lose thousands of dollars fixing their issue and possibly making thousands more off repeat business with x79 and any future products or they will not lose all the money now but lose it in the long run. It is a hard choice to make and I think EVGA will just try to compromise on it.
 
Either way this will be a board that I wait before buying. If I don't see any horror stores like I see now after a few month I will probably pick one up. EVGA needs to pull all existing x79 board though. 

lordshinro

Apparently I did miss Vipers post on the X77 (I apologize for that). However the rest of my post stands. Evga either gets together a plan of action and fills us in or they will continue to drag their own name through the mud. Let us know exactly what you're going to do for current owners and more importantly STOP selling the original x79 series , why would you sell something that is broken!

My guess is EVGA doesn't even know what they are going to do yet. Someone probably just told Jacob to tell everyone that they would have some kind of program for x79 owners. 

rjohnson11

If anyone has an issue with an EVGA product that they feel has not been addressed to their satisfaction then please contact EVGA technical support

 
Why bother? They don't have any fixes for the hardware design flaws on these boards. I have plenty of problems with my X79 Classified, but I never bothered RMAing because I can't afford the downtime, and why should I give up a board that I know has problems just to get another board with equal or worse problems? I can call and complain sure, but there's not anything they can do at this point.
 
Obviously none of us are happy with the boards, but what is tech support going to do? Recommend an RMA. No thanks, I'll keep the board where I know what the issues are until a board comes out that actually functions.
 
I will say this though, this is my last EVGA board if they don't handle this debacle well.

Huntcraft
I find it very odd that nobody from evga will even post a response to anyone on here to address the complaints or concerns, just quick little posts regarding size or whatever

 
Agreed. The lack of response is probably one of the most frustrating aspects of this situation. The board issues have been ongoing for a long time now. My $400 FTW board has been boxed up for months as I replaced the board with an ASUS RIVF. I did not do the RMAs because other users have done this and ended up with the same issues via replacement boards. RMA would have only resulted in the loss of time and money with no positive results.
 
I am currently looking into building one or more Z87 systems but I simply do not have enough confidence in EVGA products at this time to be willing to take another risk with their new boards. If EVGA makes their X79 board issues right by its users, I might consider buying their products again. 

 Yeah, I quit trying to "fix" X79 FTW. It is boxed and has been for months. I also have the water blocks for it that have not been used.
I forget if 2 or 3 RMA'S. Evga would not refund me. 
 So I too await there plan.

I would like to move on and maybe I will next time, if ASUS has fixed their customer service. I may be a fool but I have some weird sense of loyalty. IF I had the money to go out and get another MB and spend ANOTHER $300-$400 OR more I would. I want to save my $$$ for the upcoming IvyBridge-E and survive until the DARK is out and HOPEFULLY pay minimal money for the upgrade... 
My computer is giving me MORE USB power surge errors and is just randomly rebooting at will... Yes I am not happy, but I do NOT have a whole lot of other choices now either, I am not going for a 4th RMA, build a 5th time, and then have the DARK come out tear out my current MB and then rebuild again... It DOES get old and this is suppose to be fun and a hobby for me... Others here have had it much worse costing them a TON of money...

maskedmenace
What gets me the MOST is the admittance of the problem, then the denial of ANY sort of effort to make us whole.

If I make you a PC and it fails, once, okay, it happens; twice...Ehhhh that's odd; thrice, Houston, we have a problem...a fourth time? You don't even have to ask me for a refund, it's in your pocket already. -- That's how GOOD businesses are run and how EVGA USED to be run.

The instant EVGA acknowledged the hardware issues on the motherboard, they should have called their customers and said: What's your pleasure? Refund or rebate?

Instead, there's so much horrific PR, they lower prices...Every vendor halved the price of the motherboard so MORE people purchased it and experienced marginally better service because EVGA was prepared for wave 2...That's unfair to us, the loyal customers that have been //here// since day 1, minute 1 of this release.

 
YEP!!!!

 
So it's maybe July now? tee hee.. ah well, my RIVF is running without issue. Never thought I'd buy an ASUS. It's a funny old world. Reminds me, I better change my sig. [edit: done]
 

I can't speak for EVGA officially but they showed off the board at Computex so this is a very serious hardware product. Right now the current estimate of availability is early July.
 

gokuboo

I hate to be the guy with the tin foil hat, but I'm beginning to think their is no X79 Dark. Not from a production standpoint. I think they have 1 functioning X79 Dark and maybe some prototypes laying around.

As far as I know, their are no real reviews on this motherboard. Only tidbits of official information has come out on these forums, some which was inaccurate (X79 Dark is the same size as the X79 Classified). If such a great product is about to come out, where is the marketing? Kingpin...that's it and a few tidbits of what people saw at a showcase event. As of now EVGA has less then a month until reported, estimated release and yet mum is pretty much the word when it comes to advertising the X79 Dark. Even the details on the step up program haven't been clarified. Is their anything pointing to the X79 Dark actually being released anytime soon, if at all? I don't see any evidence of this. What I do see are stall tactics.

loveha

Wasn't it supposed to release this month? If it is not out July 1st then I'm just going to wait for the next platform, probably keep going with Asus or maybe try Asrock. Getting sick and tired of evga's motherboard department.

Yes, I kept getting told it would be out Mid June

Maybe it is a blessing in disguise ... by the time the Dark comes out, we will already have Ivy-E out (assuming it is still 2011 socket) and I can skip buying a 3930k entirely.

CAxVIPER

loveha

Wasn't it supposed to release this month? If it is not out July 1st then I'm just going to wait for the next platform, probably keep going with Asus or maybe try Asrock. Getting sick and tired of evga's motherboard department.

Yes, I kept getting told it would be out Mid June

 
 
Hey guys,
 
Read when this thread was created. When the X79 dark first saw light back in January, EVGA product manager said it was suppose to be released in April. 
Who really knows what trials and errors they've had along the way with developing this MB. Lets just hope the delay is because they're perfecting it.