Dear ravenomega,
 
I am showing that your request for the Advanced RMA was received and is pending processing.  I can confirm that yes, all of these optional thermal mod updates will be applied along with the recommended VBIOS update prior to shipment.
 

ravenomega

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

Wait, so will the card I just advanced RMA include this already applied?

That is what he said raven.

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

If my thermal mod care package is still "awaiting shipment" at the time of me writing this, will it include the new memory pads?

Luta Wicasa
Yeppers........you, like me, will get the whole shebang in one fell swoop

Good to know. I find cutting my own thermal pads annoying and tedious. Kinda upsetting that this is even a problem though.

spamhead123

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

If my thermal mod care package is still "awaiting shipment" at the time of me writing this, will it include the new memory pads?

I want to know this too

Xavi91

spamhead123

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

If my thermal mod care package is still "awaiting shipment" at the time of me writing this, will it include the new memory pads?

I want to know this too

Also "awaiting shipment" and wondering the same.

libneon

Xavi91

spamhead123

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

If my thermal mod care package is still "awaiting shipment" at the time of me writing this, will it include the new memory pads?

I want to know this too

Also "awaiting shipment" and wondering the same.

I hope it is included, shipment might take 3 weeks to my location. Then if I discover they are not included that is another 3 weeks.

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

My kit was said to have shipped on 10/31. Do I need to request the revised Thermal Kit with support directly then?

EVGATech_ChrisB
Dear ravenomega,
 
I am showing that your request for the Advanced RMA was received and is pending processing.  I can confirm that yes, all of these optional thermal mod updates will be applied along with the recommended VBIOS update prior to shipment.
 

ravenomega

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

Wait, so will the card I just advanced RMA include this already applied?

Properly placed and spaced thermal pads on the RAM are optional? 

On my 1070 sc 7 of the 8 ram chips are touching the thermal pads. So every card seems to be a different case.

I'm waiting for the thermal pads to arrive, hope the vram's are included.

ravenomega

pawelblyskal

evgacustomer01


Properly placed and spaced thermal pads on the RAM are optional? 

Thats basically what the mods in this forum will tell you. They have lost all credibility at this point.

Not just the mods, even support says it's optional. Last EVGA product I ever buy.

we all see some inconsistencies but since evga is willing to solve the problem, although a little bid late, i shall give another chance to not just evga but myself too.
 
no offense but if you really an evga fan and have been following the whole acx series from the beginning of gtx 770, you should know and understand acx is not the top tier stock cooler from aib. unless you naively trust the marketing promotion without seeing practical reviews.
 
i personally and strongly believe that once we apply the right pads to the vram under the midplate, with the optional help from the back plate, vrm temp and vram temp must reduce to ~80c, meaning that vram and vrm can all function properly within specs (micron vram is 95c; ftw vrm is 100c).
 

libneon

Xavi91

spamhead123

EVGA_JacobF
Starting next week we will ship thermal grease, memory thermal pads, along with PWM thermal pads in the package. It is recommended to remove the existing grease on GPU and memory pads and apply the new ones. For any customers that did not receive memory thermal pads, please contact us so we can arrange it.

If my thermal mod care package is still "awaiting shipment" at the time of me writing this, will it include the new memory pads?

I want to know this too

Also "awaiting shipment" and wondering the same.

So? Please jacob just tell us so we set our mind in peace

I am wondering should samsung issue thermal pad/film to all the note 7 customers rather than recall, which literally has the same issues overheating due to poor design and bad quality control.

Another "awaiting shipment" case here (1070 SC), would like to know if the VRAM pads will be included.

DSP1

PsychoBoyTyler
Another "awaiting shipment" case here (1070 SC), would like to know if the VRAM pads will be included.

Did you even read the thread?
Did you even read the page you posted to?
Post 92, look up.
Or would you like someone from EVGA to come over to your house and read the entire thread to you as a bed time story?
The lame in this forum is pathetic.

 
How about a little decency? Someone made a little mistake, no need to crucify them for it.
 
Besides, I'm pretty sure I'm asking about something that many others are wondering about too. I'm not even sure what "Awaiting Shipment" means in this case. Have they been shipped? Is EVGA waiting for stock? Are they preparing the package?
 
You need to realize people have paid a premium for these products and have every right to ask questions. If it bothers you, just scroll past, how hard is that?