MeleeSparks
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/15 18:26:57
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I'd like to add to this thread. I bought two FTW3 RTX 3090's for video editing/grading. I used both for two weeks straight on air with no issues. I purchased and received water blocks for my GPU's and CPU the following week. It took me about two weeks to put my whole loop together as 1.) having a new born, I'm only able to spend about 30 mins a day building my rig and 2.) I was very thorough on the installation of all my blocks, fittings, and tubes. Anyways, I'm finally able to boot the machine on after putting my loop together, and no image on screen. Asus Q-Code bounces around from Q-CODE 64 and 97 (apparently both GPU error's) Things I did before taking my loop apart: *Triple checked all power connectors *re-seated power connections *Updated BIOS *Reset CMOS *removed all RAM and used 1 in the primary slot Things I did after taking my loop apart*Tested my old SLi GTX 780 Ti's <---- WORKED *Put my RTX 3090's back in (water blocks still on, but no water), error 64 and 97 again and no image on monitor *Removed RTX 3090's (lets call this one RTX 3090 A), disassembled the SCALAR terminal that connects both RTX 3090's together. Tried the first RTX 3090 by itself, no boot/no image on screen. Removed RTX 3090 A and put in RTX 3090 B, and same issue *Removed EKWB Waterblocks and Nickel Backplate, double checked all thermal pads... referenced the EK manual to the T (like I did the first time), reinstalled waterblocks, and plugged back into PC, same deal. Error 97. *Removed RTX 3090 A, and put in RTX 3090 B... same deal. Error 64 and 97 from Asus motherboard. *to reassure myself, I put my SLI GTX 780 Ti's back into my new build and PC booted up just fine. I'm really in a state of shock. I've built 3 other water cooled rigs and have never experienced any issues this costly in scale. If EVGA decides to do me a solid and RMA both my 3090's, I'm really reluctant to even try to watercool them....
post edited by MeleeSparks - 2021/05/15 18:48:22
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Filip1995
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 03:07:36
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Hi all, I am back to report that installation of the EKWB block and backplate on my RMA replacement 3080 ftw3 was successful and card is working for 2 weeks now without any issue, running stable overclock +150mhz/+500 on mem, reaching max temps around 53C (water temp 42C). Now, what I did different from my previous try, which resulted in bricked card is that I preheated the card with heat gun before disassembly. The removal of stock cooler was much easier. I am also noting that the replacement card had much fresher thermal paste and puddy. The bricked card had all thermal substances dried up. I am suggesting to not pull on the pcb from the far side where the pcie power connectors are located. This poses substantial risk of bending the pcb and possible damage. Also, added some extra thermal pads under the backplate since in the EK manual the pads are positioned mainly on one side of the pcb which causes uneven ground for the backplate, and when secured with screws, can cause additional bending of the pcb. I will upload picture of pad placement when I get home. When securing the block and backplate with screws, do not overtighten them too much. When the washers under the screws are being crushed, you are tightening it too much. When tightening the screws, check multiple times if the pcb is not being warped or bended somewhere. I am confident to say that the problem is really caused by weak solder points on the pcb, which gets easily damaged during stock cooler removal, as is EK suggesting. What I can say is that EK should update the placement of the thermal pads on the backplate since the current placement creates uneven ground for the backplate and can cause pcb bending. Hope this is helpful for everyone, if you have any more questions, I will be happy to provide answers as best I can.
post edited by Filip1995 - 2021/05/16 03:14:40
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 06:32:30
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Filip1995
Hi all,
I am back to report that installation of the EKWB block and backplate on my RMA replacement 3080 ftw3 was successful and card is working for 2 weeks now without any issue, running stable overclock +150mhz/+500 on mem, reaching max temps around 53C (water temp 42C).
Mine runs 125/500 on air and 50c in game, playing Elite Dangerous 4k VR 60% duty. It runs the same temp as my 5950x on water. 3DMark FireStrike ran 52C on air https://www.3dmark.com/fs/25544893
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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Filip1995
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 07:05:51
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SpaceGhhostC2C
Filip1995
Hi all,
I am back to report that installation of the EKWB block and backplate on my RMA replacement 3080 ftw3 was successful and card is working for 2 weeks now without any issue, running stable overclock +150mhz/+500 on mem, reaching max temps around 53C (water temp 42C).
Mine runs 125/500 on air and 50c in game, playing Elite Dangerous 4k VR 60% duty. It runs the same temp as my 5950x on water.
3DMark FireStrike ran 52C on air https://www.3dmark.com/fs/25544893
Nice, good for you, but not really useful information given the topic of this thread.
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 07:16:25
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Filip1995
SpaceGhhostC2C
Filip1995
Hi all,
I am back to report that installation of the EKWB block and backplate on my RMA replacement 3080 ftw3 was successful and card is working for 2 weeks now without any issue, running stable overclock +150mhz/+500 on mem, reaching max temps around 53C (water temp 42C).
Mine runs 125/500 on air and 50c in game, playing Elite Dangerous 4k VR 60% duty. It runs the same temp as my 5950x on water.
3DMark FireStrike ran 52C on air https://www.3dmark.com/fs/25544893
Nice, good for you, but not really useful information given the topic of this thread.
Well it kinda is. is it worth it for me to put water on my RMA'd 3090, that I bricked, installing the EK block. For the temps and results you got? it really isnt worth the risk for another 25mhz, and I can bench with mem bumped to 140/750
post edited by SpaceGhhostC2C - 2021/05/16 07:21:36
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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Filip1995
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 08:23:00
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SpaceGhhostC2C
Filip1995
SpaceGhhostC2C
Filip1995
Hi all,
I am back to report that installation of the EKWB block and backplate on my RMA replacement 3080 ftw3 was successful and card is working for 2 weeks now without any issue, running stable overclock +150mhz/+500 on mem, reaching max temps around 53C (water temp 42C).
Mine runs 125/500 on air and 50c in game, playing Elite Dangerous 4k VR 60% duty. It runs the same temp as my 5950x on water.
3DMark FireStrike ran 52C on air https://www.3dmark.com/fs/25544893
Nice, good for you, but not really useful information given the topic of this thread.
Well it kinda is.
is it worth it for me to put water on my RMA'd 3090, that I bricked, installing the EK block. For the temps and results you got? it really isnt worth the risk for another 25mhz, and I can bench with mem bumped to 140/750
Depends on what do you want to achieve with watercooling. I didn't actually try to push it further. Even with the overclock the performance increase is negligible, since Nvidia now pushes the cards already to the max out of the factory. For me is watercooling mainly about acoustics and compactness, which I pretty much achieved. If you think watercooling will magically bring you 5-10%, you are going to be disappointed.
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RinnyTD
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 20:01:28
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I bought RTX 3080 ftw3 put a EK waterblock and backplate on it, tried turning it on, heard a pop. And then nothing posted. Got kode 97. Took everything off. On of the chips were burned. Some say its for fan control
post edited by RinnyTD - 2021/05/16 20:06:55
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jakesaile
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/16 21:48:01
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shadowmaster7
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 04:04:10
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How have you identified the burned chip? Is it located on a backplate side?
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RinnyTD
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 04:06:27
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Nope, but it might have happened because the pins on the backplate side touched the backplate. Don't really know. Tried to upload photo, but it just spins and wont let me.
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 08:00:47
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It's sad seeing new people posting weekly that they are experiencing bricked cards.
My AlphaCool block/backplate shows up today
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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RinnyTD
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 08:13:30
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Got the pic
Attached Image(s)
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 18:13:26
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Here is my AlphaCool block/backplate installed and running, It was a straight fwd install, good instructions (in the box) all the pads are pre trimmed and labeled, I really liked the spring loaded screws for the gpu retention, I've never just installed screws like the EK kit and why was there so daum many different screws? The back plate was flat and pretty heavy a good solid piece, with MB type stand offs that all measured 2.98-3.13mm I really believe if I would have purchased this block/backplate rather than the EK, I would have never bricked my 3090, and never been a part of this thread. It sad seeing this thread grow about 2 people a week bricking their cards. I'm getting 12c reduction in temps, 40/42C under load, 75deg day here. So far I have ran 165/850 and there is more in it. Here is a lil FireStrike Ultra action https://www.3dmark.com/3dm/61835033? 
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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Gotspeed_2000
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 18:30:16
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SpaceGhhostC2C,
You worked fast getting that new water block installed and in your loop. So I guess you really like your new alphacool block so far. Hope it serves you well. I'm still waiting on my Optimus. Should be coming up sometime soon as I ordered just over 4 weeks ago. Your build looks clean as usual.
Enjoy your rebuilt pc bro.
Corsair 1000D Obsidian Case I9 13900K with EK Velocity 2 Block ASUS 4090 Strix with Optimus Block ASUS Hero Z690 Mobo 64GB DDR5 RAM Trident 6000Mhz 1TB Nvme primary /2*2TB Nvme secondary/1tb & 2TB SSD drive EVGA 1600 Watt PSU 30 Lian Li AL120 fans 2 * 480mm medium thickness rad, 2 * 360mm medium thickness rad, with Two EK Pump/res combos. Custom hard tube loop. Samsung G7 32" Monitor EVGA Z20 Keyboard Glorious Model O
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kishire
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 18:47:18
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Is this primarily an issue with the 3090? Or have people been having this issue with the 3080 as well.. I’m scared to water cool my gpu I’ve been without my computer for 2 weeks now and I am dead inside I can’t wait any longer
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rjbarker
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 19:18:43
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SpaceGhhostC2C
Here is my AlphaCool block/backplate installed and running, It was a straight fwd install, good instructions (in the box) all the pads are pre trimmed and labeled, I really liked the spring loaded screws for the gpu retention, I've never just installed screws like the EK kit and why was there so daum many different screws?
The back plate was flat and pretty heavy a good solid piece, with MB type stand offs that all measured 2.98-3.13mm
I really believe if I would have purchased this block/backplate rather than the EK, I would have never bricked my 3090, and never been a part of this thread. It sad seeing this thread grow about 2 people a week bricking their cards.
I'm getting 12c reduction in temps, 40/42C under load, 75deg day here. So far I have ran 165/850 and there is more in it.
Here is a lil FireStrike Ultra action https://www.3dmark.com/3dm/61835033?
Does it come with cotton candy and caramel apples :) Sorry couldnt resist.....nice build, really like the looks of the hard lines.....dont tihnk I would have the patience!
I9 12900K EK Velocity2 / ROG Z690 Apex/ 32G Dominator DDR5 6000/ Evga RTX 3080Ti FTW3 EK Vector / 980 Pro 512G / 980 Pro 1TB/ Samsung 860 Pro 500G/ WD 4TB Red / AX 1600i / Corsair 900D & XSPC 480 * 360 * 240 Rads XSPC Photon 170 Rez-Vario Pump Combo - Alienware 3440*1440p 120Hz/ W11
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Filip1995
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 19:32:09
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kishire
Is this primarily an issue with the 3090? Or have people been having this issue with the 3080 as well.. I’m scared to water cool my gpu I’ve been without my computer for 2 weeks now and I am dead inside I can’t wait any longer
Yes, the issue occurs with 3080 too (my case). Personally, I dont think its a block issue. The issue occurred for alphacool block too. Many forget that here. IMO, its fault of the ftw3 cards being too fragile this generation. My first card had dried up thermal paste and puddy to the crisp, the pcb was practically super glued to the cooler and removing it was hell. Didnt even preheat the card and went on it like its ordinary wb installation. However my RMA replacement has much fresher thermal paste and puddy, like it just left the factory and with preheating, the stock cooler removal was a matter of seconds. Installed the block and backplate according to the EK manual, Just added few more pads under the backplate on the side with power connectors since the backplate seemed uneven when screwed down with only one side .
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 20:14:20
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I really think its the EK backplate, the stands are part of the plate machined rather than a Motherboard style stand off that are more consistent size.
The AlphaCool block cools all the same components as the EK, about the only difference is they cut all the way through for capacitor clearance.
This time I did notice a screw that i didnt have all the stands lined up exactly perfect and the screw walked the board up, i noticed it as the pads wasnt touching, and found the issue disassembling the card a 2nd and 3rd time to get everything perfect.
i really don't think the boards are that delicate. I'm sure there is a few that have ripped components off, I did place mine in a heating blanket and a hair dyrer this time, the board separated a lil more difficult than the card I RMA'd
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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jimbopoppins
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/17 23:00:46
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When you guys say you're pre-heating the cards prior to separating, how long are we talking for, like 10 seconds?
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andreibondrea
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 01:16:57
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kishire
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 03:09:55
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So wondering if anyone has had heard of any issues with the bykski waterblock and backplate in regards to boot errors, upon further inspection of my EKWB parts, turns out I got the wrong ones so i needed to order a whole new waterblock and backplate. Wondering if I should feel safe to proceed with getting the bykski one. Thanks to all!
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 06:52:05
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jimbopoppins
When you guys say you're pre-heating the cards prior to separating, how long are we talking for, like 10 seconds?
Mine was very warm, heat soaked. I pulled it out of my cases and it was ice cold, so I wrapped it up in a heating blanket, and used a hair dryer to speed up the process. You could do some heavy gaming on it for a while, then take it apart.
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 06:57:34
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rjbarker
Does it come with cotton candy and caramel apples :) Sorry couldnt resist.....nice build, really like the looks of the hard lines.....dont tihnk I would have the patience!
It did look like a Cotton Candy machine lol Some better lighting. 
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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kaschenberg
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 09:55:19
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So did yours come apart very easily after heating it up? Did you heat up your original dead gpu before taking it apart?
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SpaceGhhostC2C
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 10:03:21
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kaschenberg
So did yours come apart very easily after heating it up? Did you heat up your original dead gpu before taking it apart?
I wouldn't say it came apart easy, you have to give it time to heat soak and hopefully soften the pads or what ever it was they used. 1st card came apart easier than the card i recieved back from rma. It was nerve racking the 2nd time around, after I assembled the card i booted into bios before watering it up, didnt wana waste a whole bunch of work like I did last time then have to drain the loop.
MSI X570GL, 5950X, 5ghz 2 cores - 4.8ghz all core OC. Prime95 short ftt's all core 4.5ghz 32gb G-Skill 3600@3800, FLCK 1900 EVGA 3090FTW3U AlphaCool block/backplate 185/1300 3x2tb WD 3rd/gen M.2 drives - 2 in raid0 4tb M.2 storage. 14Tb SATA drive. EVGA 13000w G+ PSU. CaseLabs Merlin M8, dual custom loops, Singularity Protium pumps/reservoirs, 480x120 Rad-CPU, 600x120 Rads-GPU, 18 Uni Fans. Predator 4k 120hhz, Hp Reverb G2 4k/VR headset. OC'ed with ClockTuner for Ryzen 2.1
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MeleeSparks
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 11:59:38
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So I've decided I want to risk it and try watercooling my RMA's when I receive them. For those who now have successfully applied blocks on their cards, can you provide any tips during the removal process of the stock cooler?
And the 2nd time around, did you ensure the PCB didn't twist or bend at all?
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jnayna
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 14:17:25
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OK, so I contacted EKWB and explained that I had recieved error 97 after install of this waterblock. I've decided that I'm not gonna go down the route of trying again when I receive my RMA.... but below is the response that I received with offer to send out a different standoff. For those that are going to try and apply again, may be worth to reach out and see if this is something that you can get. Below is what I got from EK support: We have a report from R&D, and we will provide a smaller stand of for this position. As it may interfere with the resistors on the PCB. So if you already have this block and wish to replace the standoff, please let me know.   If you have any other questions or need any additional help, please feel free to ask :)
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MeleeSparks
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 14:20:15
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jnayna
OK, so I contacted EKWB and explained that I had recieved error 97 after install of this waterblock. I've decided that I'm not gonna go down the route of trying again when I receive my RMA.... but below is the response that I received with offer to send out a different standoff. For those that are going to try and apply again, may be worth to reach out and see if this is something that you can get.
Below is what I got from EK support:
We have a report from R&D, and we will provide a smaller stand of for this position. As it may interfere with the resistors on the PCB.
So if you already have this block and wish to replace the standoff, please let me know.
If you have any other questions or need any additional help, please feel free to ask :)
Wow, that's a revelation. I'm actually surprised and impressed they're owing up to this.
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larryhope
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 15:06:33
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Need help here. Another dead 3090 FTW3 with EK waterblock. I found this forum and this is a great help. I have the same problem as many others, my air cool 3090 FTW3 is working basically fine, but will have a green/blink screen around once or twice a day. So I figure maybe use water block to cool it down will be more stable. The moment after I put the EK waterblook there, it won't POST. I believe the installation process is careful enough and smooth. My old EVGA 980 with water block was installed the similar way and working fine still. I put the OEM air cooler back, still not post. Change the PCIE slot. No post. Bared board without air cool or water cool. No post. Change this card to another mother board which is working. No post. Reset BIOS, and clear BIOS, No Post...  Any thing else I could/should try? I requested a RMA three weeks ago. Very frustrated about the process. First of all, web site system doesn't let me upload the invoice (the software will route me to the original page without really upload it) and then I use submit a ticket with attachment to fix the problem. Then wait wait wait... Three weeks already, then I got the rejection of RMA saying my Amazon invoice is not good enough. !@#!@#. Not any clear message told me "where" the Amazon purchase detail was wrong. I bought that directly from Amazon seller, first hand, normal price. Serial number is there, everything is there. If any good fellew knows how to DEAL with their customer service or RMA process. Please kindly let me know. I already had my 3090 gone almost one month without any solution. Or should I send that card to eBay with $1 bid start. And so long EVGA forever? '-(
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MeleeSparks
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Re: RTX 3090 EVGA FTW 3 - Ekwb Waterblock install - Not booting
2021/05/18 15:17:57
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larryhope
Need help here. Another dead 3090 FTW3 with EK waterblock.
I requested a RMA three weeks ago. Very frustrated about the process. First of all, web site system doesn't let me upload the invoice (the software will route me to the original page without really upload it) and then I use submit a ticket with attachment to fix the problem. Then wait wait wait... Three weeks already, then I got the rejection of RMA saying my Amazon invoice is not good enough. !@#!@#. Not any clear message told me "where" the Amazon purchase detail was wrong. I bought that directly from Amazon seller, first hand, normal price. Serial number is there, everything is there.
If any good fellew knows how to DEAL with their customer service or RMA process. Please kindly let me know. I already had my 3090 gone almost one month without any solution.
Or should I send that card to eBay with $1 bid start. And so long EVGA forever? '-(
I personally haven't been approved yet (I just uploaded my invoices/proof of purchase yesterday), but your post is a bit all over the place. You're saying you're having issues uploading the invoice, so you submit a ticket with the invoice as an attachment, three weeks go by and the RMA is rejected because "Not any clear message told me "where" the Amazon purchase detail was wrong." Not sure what's being said here. I bought one of my RTX 3090's off Amazon and the serial number is not in the invoice, so I'm not sure what's going on here. Anyways, I've seen people get RMA's accepted just showing they bought the card on ebay, so I'm not sure why they'd reject a purchase from Amazon, something is missing here...
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