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Helpful ReplyHot!Graphics card does not work main PCIE slot

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Th3W4sp
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2019/04/22 12:56:47 (permalink)
Hello,
 
About 2 months ago, I had a Gtx 1070 Ti graphics card with black screen problems. This card was a new card and  two months old.I opened RMA and got an RMA product. The RMA product sent does not work in the main PCIE slot. It works in the slower PCIE slot. I sent my motherboard to service and bought a new model motherboard. The problem is still going on. When I insert the video card into the main PCIE slot, the PC does not open and the mause and the keyboard does not work.
 
Regards,
Mehmet
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:04:18 (permalink)
You might want to list all of your Hardware to allow others to help you.

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:07:46 (permalink)
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:16:17 (permalink)
What version of Windows 10 are you running?
Can you see the Graphics Card in your Motherboard Bios?
Is the Bios on your Motherboard up to date?
Is the On Board Video Card Disabled in the Motherboard Bios?
Is the Default Video set to PEG in the Bios or set to the PCIe?
 
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post edited by bcavnaugh - 2019/04/22 13:21:10

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:23:58 (permalink)
I am using Windows 10 pro. I updated the motherboard a few minutes ago.
"Is the On Board Video Card Disabled in the Motherboard Bios?"
"Is the Default Video set to PEG in the Bios or set to the PCIe?"
I didn't find the BIOS settings you said. Where is it?
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:30:53 (permalink)
Th3W4sp
I am using Windows 10 pro. I updated the motherboard a few minutes ago.
"Is the On Board Video Card Disabled in the Motherboard Bios?"
"Is the Default Video set to PEG in the Bios or set to the PCIe?"
I didn't find the BIOS settings you said. Where is it?


Can you see the Graphics Card in your Bios?
If so is it running at X8 or X16?
 
https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/TUF_X470-PLUS-GAMING/E13882_TUF_X470-PLUS_GAMING_UM_WEB.pdf
Page 3-13
Primary Video Device Selects the primary display device.
Configuration options: [IGFX Video] or [PCIE Video]
Page 3-14

 
 
post edited by bcavnaugh - 2019/04/23 09:31:50

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:42:42 (permalink)
A setting you mentioned does not have in the BIOS.
post edited by Th3W4sp - 2019/04/22 14:00:45
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 13:47:18 (permalink)
Th3W4sp
I don't know exactly where to look. I can't find the settings you said in the BIOS.
https://i.hizliresim.com/y6gy3M.jpg
https://i.hizliresim.com/nQZvWa.jpg

We Cannot see the Images.
Maybe pull the CMOS Battery from your Motherboard to Clear the CMOS.

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/22 14:09:36 (permalink)
I think the graphics card is faulty. 
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 14:18:28 (permalink)
Th3W4sp
I think the graphics card is faulty. 

Two in a Row, Not Normal.
Can you test the card in another computer?
Or just use it in the lower PCIe Slot.  "It works in the slower PCIE slot.:"
Most likely a Motherboard Issues and not a Graphics Card.
That Motherboard is meant to use an AMD Graphics Card in and not really a NVIDIA Card.
Supports AMD CrossFireX™ Technology (NO SLI SUPPORT)
post edited by bcavnaugh - 2019/04/22 14:22:55

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/22 14:37:27 (permalink)
I was using an Asus b450 tuf motherboard when my old graphics card broke down. When the computer was under load, my graphics card was switched to protection mode. The screen goes off and Gpu fans speed up. I used my old graphics card on the Asus b450 motherboard for 1 month. This RMA product sent to me did not work on the main PCIE slot on the Asus b450 motherboard. I changed the motherboard and bought an Asus x470. The result is the same. The RMA product does not work in the main PCIE slot.
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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/22 14:52:12 (permalink)
I guess then you might need to do another RMA.

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 01:59:22 (permalink)
Hello ,
My graphic card does not work PCIE 3.0x16 slot. It works PCIE 2.0x16 slot. I have tried on another computer. The result is same.
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Re: Graphics card does not work main PCIE slot 2019/04/23 03:59:11 (permalink)
There are small AC decoupling capacitors on the video card right next to the PCI-E slot connection. They are pretty easy to knock off, are close enough to the slot to make it a risk in handling, and are small enough to be hard to notice if they are missing. When one/some get knocked off, one symptom is that the card won't work at certain PCI-E link widths/generations.

Take the card out and look closely at the front and back of the card for burnt, missing, discolored, or otherwise damaged capacitors near the PCI-E slot. Also look at the PCI-E slot "fingers"/contacts and electrical traces for discoloration, scratches, scrapes, or any other type of damage.

Example of a missing PCI-E decoupling capacitor:




Let us know. If you find damage, it may or may not be something covered by warranty; depending on whether you can prove that it came from EVGA in its present condition.


On the other hand, since you already replaced the motherboard, its not likely that the new motherboard is also faulty (unless you accidentally damaged the slot during installation), but it is possible that your CPU is faulty and that is why certain slots or PCI-E generations don't work any more. Not likely though. Physical damage to the video card (or motherboard slot) is much more likely.
post edited by ty_ger07 - 2019/04/23 04:05:07
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Re: Graphics card does not work main PCIE slot 2019/04/23 05:19:52 (permalink)
ty_ger07

On the other hand, since you already replaced the motherboard, its not likely that the new motherboard is also faulty (unless you accidentally damaged the slot during installation), but it is possible that your CPU is faulty and that is why certain slots or PCI-E generations don't work any more. Not likely though. Physical damage to the video card (or motherboard slot) is much more likely.



Being it is a Asus MB and knowing about their CS there is a probability that they just returned the original MB back to them while thinking it's been replaced.  I've heard countless stories over the years of that happening.

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 05:21:58 (permalink)

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 05:24:54 (permalink)
Does the area in the picture represent a problem?
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Re: Graphics card does not work main PCIE slot 2019/04/23 06:52:40 (permalink)
its not working in the first slot because you turned on Hyper M2X16 support in the bios.
 
The  graphics card has absolutely no knowledge of what slot its in, there is no possible reason for it to not work in 16x_1 without user misconfiguration across 2 different mainboards.

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 06:56:26 (permalink)
What should I do?
The computer does not start at all on when I put the graphics card on the PCI 3.0x16 slot. I didn't find a setting for which slot to use in the BIOS.
post edited by Th3W4sp - 2019/04/23 07:01:28
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Re: Graphics card does not work main PCIE slot 2019/04/23 07:50:51 (permalink)
Th3W4sp
What should I do?
The computer does not start at all on when I put the graphics card on the PCI 3.0x16 slot. I didn't find a setting for which slot to use in the BIOS.




 
Check page 3-14 in your manual...I know RTX and GTX cards work in this board, since I've built 2 ...one with a GTX1080 and one with an RTX 2070.
 
You need to check all the settings in your bios...and I would personally take the battery off the motherboard and leave it for about 5 minutes.....
 
 
 

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Re: Graphics card does not work main PCIE slot 2019/04/23 08:56:11 (permalink)
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Re: Graphics card does not work main PCIE slot 2019/04/23 09:24:26 (permalink)
Th3W4sp



Normal

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 10:18:22 (permalink)
I can not see my graphic card in the BIOS
https://1drv.ms/v/s!AlRJsooORBwmiB0BOZQEb_YeMf1r
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Sajin
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Re: Graphics card does not work main PCIE slot 2019/04/23 10:42:44 (permalink)
I'd try the following...
 
#1 Clear the cmos using the on-board clear cmos jumper. See page 1-8 of the user manual for further details.
#2 Set the option "PCIEX16_1 Bandwidth" to x8 mode inside the bios. See page 3-14 of the user manual for more details.
 
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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 11:09:05 (permalink)
Sajin
I'd try the following...
 
#1 Clear the cmos using the on-board clear cmos jumper. See page 1-8 of the user manual for further details.
#2 Set the option "PCIEX16_1 Bandwidth" to x8 mode inside the bios. See page 3-14 of the user manual for more details.
 
 

#1 I've cleared CMOS with a metal object.
#2 I don't have this option in my BIOS.

post edited by Th3W4sp - 2019/04/23 11:21:45
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Re: Graphics card does not work main PCIE slot 2019/04/23 11:25:56 (permalink)
Yeah, the online manual explains why it isn't listed. Does your video card run at x8 speed in the second slot, or does it run at x4?

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 11:31:40 (permalink)
Sajin
Yeah, the online manual explains why it isn't listed. Does your video card run at x8 speed in the second slot, or does it run at x4?




PCIE 2.0 x16 (x4 mod)

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bcavnaugh
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Re: Graphics card does not work main PCIE slot 2019/04/23 11:31:45 (permalink)
"#1 I've cleared CMOS with a metal object" is not the same as pulling the CMOS Battery for 15 Minutes.

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Re: Graphics card does not work main PCIE slot 2019/04/23 11:35:01 (permalink)
Th3W4sp
Sajin
Yeah, the online manual explains why it isn't listed. Does your video card run at x8 speed in the second slot, or does it run at x4?




PCIE 2.0 x16 (x4 mod)



Thanks. Do you know if your card is running the same vbios as your older card?
 

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Th3W4sp
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Re: Graphics card does not work main PCIE slot 2019/04/23 11:50:13 (permalink)
Sajin
 
Thanks. Do you know if your card is running the same vbios as your older card?
 

 
I used my first graphics card in PCIE 3.0 x16 (x16) slot for 1 month. Then my graphics card failed and was replaced with the RMA product. The RMA product did not work in the PCIE 3.0 x16 slot on the Asus Tuf b450 motherboard. It works on PCIE 2.0 x16 (x4). I thought the motherboard might be break down and I updated it. I bought a new Asus X470 Tuf Plus Gaming motherboard. It didn't work. My graphics card was still not working on the PCIE 3.0 x16 slot.
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