Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/23 11:53:30
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bcavnaugh
"#1 I've cleared CMOS with a metal object" is not the same as pulling the CMOS Battery for 15 Minutes.
I tried what you said. Nothing has changed, I'm sorry.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/23 11:55:50
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Th3W4sp
Sajin
Thanks. Do you know if your card is running the same vbios as your older card?
I used my first graphics card in PCIE 3.0 x16 (x16) slot for 1 month. Then my graphics card failed and was replaced with the RMA product. The RMA product did not work in the PCIE 3.0 x16 slot on the Asus Tuf b450 motherboard. It works on PCIE 2.0 x16 (x4). I thought the motherboard might be break down and I updated it. I bought a new Asus X470 Tuf Plus Gaming motherboard. It didn't work. My graphics card was still not working on the PCIE 3.0 x16 slot.
Yeah, I understand that. Your new graphics card could have come with a different vbios revision loaded to it. That new vbios may be causing the issue. If you knew your older cards vbios number I could help you reflash to that older version to see if it might help resolve the issue, but without knowing the older vbios revision number we won't be able to do that.
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transdogmifier
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Re: Graphics card does not work main PCIE slot
2019/04/23 11:56:22
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Th3W4sp
bcavnaugh
"#1 I've cleared CMOS with a metal object" is not the same as pulling the CMOS Battery for 15 Minutes.
I tried what you said. Nothing has changed, I'm sorry.
If you take the card to a friends machine and put it in the primary slot, does it work? (if you were in the boston area I'd say we could try it in mine)
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/23 12:03:52
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transdogmifier
If you take the card to a friends machine and put it in the primary slot, does it work?
(if you were in the boston area I'd say we could try it in mine)
Thank you so much. Unfortunately, I'm too far from you. I don't have a friend who uses the PCIE 3.0 x16 slot to test the video card.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/23 12:07:12
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Sajin
Yeah, I understand that. Your new graphics card could have come with a different vbios revision loaded to it. That new vbios may be causing the issue. If you knew your older cards vbios number I could help you reflash to that older version to see if it might help resolve the issue, but without knowing the older vbios revision number we won't be able to do that.
How do I know the bios version of my old graphic card? My old card is now in Evga. Could it be on the evgan's documents?
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/23 12:08:49
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Th3W4sp
Sajin
Yeah, I understand that. Your new graphics card could have come with a different vbios revision loaded to it. That new vbios may be causing the issue. If you knew your older cards vbios number I could help you reflash to that older version to see if it might help resolve the issue, but without knowing the older vbios revision number we won't be able to do that.
How do I know the bios version of my old graphic card? My old card is now in Evga. Could it be on the evgan's documents?
Yeah, evga should be able to tell you what the older vbios version was if you ask them.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/23 12:12:14
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Sajin
Yeah, evga should be able to tell you what the older vbios version was if you ask them.
I'm going to talk to Evga about this. Thank you, Sajin.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/23 12:12:47
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No problem. 
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/24 03:38:54
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Sajin
No problem.
Hello Sajin, Where and how can I find out the Vbios version of my graphics card? Where should I look?
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ty_ger07
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Re: Graphics card does not work main PCIE slot
2019/04/24 04:49:32
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☄ Helpfulby Th3W4sp 2019/04/24 04:52:23
The VBIOS version should be written on a sticker. See the left-most sticker in the image below. It says "BIOS Version: ....". 
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/24 14:14:40
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☄ Helpfulby Th3W4sp 2019/04/24 14:16:03
Th3W4sp
Sajin
No problem.
Hello Sajin,
Where and how can I find out the Vbios version of my graphics card? Where should I look?
Your aida64 screenshot shows the current version you're currently running.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/25 04:44:20
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Sajin
Hello Sajin I found my old graphics card pictures and compared them with pictures. As a result, the Vbios versions of both my graphics cards are the same.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/25 09:13:33
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Nice. Looks like the vbios isn't the problem then.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/28 03:22:20
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Sajin
Hi, Sajin I have tried something today I removed the video card and erased the connection area with an eraser. Then I put the graphics card on the PCIe 3.0 x16 slot. It worked. But there are two problems. First, the graphics card runs at 3.0 x8. Second, to start the graphics card in the PCIe 3.0x 16 slot, I have to always delete an eraser. If I don't, the computer and the BIOS does not start when the graphics card put on PCIe 3.0 x16 slot. 
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bob16314
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Re: Graphics card does not work main PCIE slot
2019/04/28 04:26:41
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Th3W4sp
I think the graphics card is faulty.
Me too, but it would be great if you could test it in another late model/compatible PC or take it to a PC repair shop for testing. You can do a Standard Cross-Ship RMA so that you can keep your card for now and use it in the slot that it works in so you're not totally without a PC to use until a replacement arrives. You can always Contact EVGA Customer Service again if you have any questions or need further assistance.
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AHowes
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Re: Graphics card does not work main PCIE slot
2019/04/28 08:45:49
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Have you ever verified that the card is seating totally straight in the slot? I'm thinking the case is preventing a perfect seating and it's a little off. Causing arcing at the gold fingers. I mean that's why when you clean them with an eraser it will work at first.
If you dont screw the card into the i/o plate, can you rock the card when pressed up against the i/o plate?
If so, you may need to loosen all the motherboard screws and try to shift the board around so the graphics card seats normal. Maybe just loosen all motherboard screws and seat the card so its flush then tighten the motherboard screws.
Worst case would be to just remove the mb from the case and set it on a flat piece of card board and install the card and try it. But that would be a pain.. but would of been done after all those issues.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/28 10:49:32
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AHowes
Have you ever verified that the card is seating totally straight in the slot? I'm thinking the case is preventing a perfect seating and it's a little off. Causing arcing at the gold fingers. I mean that's why when you clean them with an eraser it will work at first.
If you dont screw the card into the i/o plate, can you rock the card when pressed up against the i/o plate?
If so, you may need to loosen all the motherboard screws and try to shift the board around so the graphics card seats normal. Maybe just loosen all motherboard screws and seat the card so its flush then tighten the motherboard screws.
Worst case would be to just remove the mb from the case and set it on a flat piece of card board and install the card and try it. But that would be a pain.. but would of been done after all those issues.
Thank you for your help I have tried what you said before. I've shared two attached videos for you to watch. https://1drv.ms/v/s!AlRJsooORBwmiRL_bVy4R0JFrl7vhttps://1drv.ms/v/s!AlRJsooORBwmiREjz_Zt6UGI094l
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/04/28 12:54:58
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Th3W4sp
Sajin
Hi, Sajin
I have tried something today
I removed the video card and erased the connection area with an eraser. Then I put the graphics card on the PCIe 3.0 x16 slot. It worked. But there are two problems. First, the graphics card runs at 3.0 x8. Second, to start the graphics card in the PCIe 3.0x 16 slot, I have to always delete an eraser. If I don't, the computer and the BIOS does not start when the graphics card put on PCIe 3.0 x16 slot.
Running at x8 vs x16 for your card isn't a big deal. The performance will be the same.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/04/30 09:48:24
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HeavyHemi
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Re: Graphics card does not work main PCIE slot
2019/04/30 10:00:11
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Th3W4sp
Hello there,
I'm sharing the Aida64 report link. I'm also sharing a Gpu-z picture.
https://ufile.io/bi2lq62l
I read through this thread. Given your description of what you've done and the results. RMA the GPU.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/05/03 06:21:50
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Hello guys,
I tried my gpu on another PC. The results are same. My gpu works PCIe 3.0 x8 under the load. But it worked the first time. I didn't need to delete the card with an eraser to work on the PCIe 3.0x16 slot.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/05/03 10:02:03
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Hmm. Did the other computer have anything else in its pci-e slots? Did you test the card in the first pci-e slot on the other computer? The card should have ran at x16 in a pci-e 3.0 x16 slot.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/05/03 10:09:07
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Sajin
Hmm. Did the other computer have anything else in its pci-e slots?
No.There were no other computer hardware on the PCIe slots. I have tested my gpu on PCIe 3.0x16 slot. I mean first slot. But it works 3.0x8 under the load. I also opened the RMA for the motherboard again. There may be a conflict. I'll buy a different motherboard.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/05/03 10:15:54
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To me it sounds like you need to rma the gpu and motherboard.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/05/07 07:37:04
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Hello there
The computer I tried my graphics card was HP Z2 Tower G4 Workstation. The computer I tried had an M2 SSD. Could this cause the PCIe 3.0x16 slot to slow down? Maybe there's no problem with my graphics card. Anyway, I started RMA for my motherboard and power supply.
See you soon
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HeavyHemi
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Re: Graphics card does not work main PCIE slot
2019/05/07 09:27:27
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☄ Helpfulby Th3W4sp 2019/05/21 12:54:19
Th3W4sp
Hello there
The computer I tried my graphics card was HP Z2 Tower G4 Workstation. The computer I tried had an M2 SSD. Could this cause the PCIe 3.0x16 slot to slow down? Maybe there's no problem with my graphics card. Anyway, I started RMA for my motherboard and power supply.
See you soon
Have you contacted HP? Their site is a mess trying to find out anything out regarding their motherboards and compatibility issues. A common problem when trying to update OEM systems. Also, if you tried the GPU on another system and it still only shows x8 speed, RMA the GPU. The fact that perhaps the other board is a bit more forgiving in initializing the GPU, doesn't mean the GPU isn't at fault. Without knowing the other model of motherboard, we can't tell you if it should be x8 or x16 with a M2 drive. You have the same exact error condition on two boards with the same GPU. The conclusion should not be change the power supply and motherboard it should be to RMA the GPU first.
post edited by HeavyHemi - 2019/05/07 09:32:36
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/05/07 10:03:04
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Th3W4sp
Hello there
The computer I tried my graphics card was HP Z2 Tower G4 Workstation. The computer I tried had an M2 SSD. Could this cause the PCIe 3.0x16 slot to slow down? Maybe there's no problem with my graphics card. Anyway, I started RMA for my motherboard and power supply.
See you soon
Nope, as the Intel C246 chipset comes with 24 pci-e lanes on the PCH. You said there were no other devices installed into the pci-e slots, so the m.2 would be using pci-e lanes from the PCH, and not the cpu.
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Th3W4sp
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Re: Graphics card does not work main PCIE slot
2019/05/07 10:58:10
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Thanks for your valuable comments. I just bought all computer components. About 3 months. This problem has begun and I cannot solve it. Maybe I could sell all your computer components. The computer is finished for me.
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Sajin
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Re: Graphics card does not work main PCIE slot
2019/05/07 11:02:14
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No problem. Hope the rma's help.
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Kbird666
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Re: Graphics card does not work main PCIE slot
2019/05/12 13:43:55
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Th3W4sp
Hello there,
I'm sharing the Aida64 report link. I'm also sharing a Gpu-z picture.
https://ufile.io/bi2lq62l
Same VideoCard and Same Bios except I am using the Slave Bios, (did you try it? in case primary is corrupt) but both work fine here..... * or do after they sent me a "retail Card" instead of a Refurb* . I am not sure why but TechPowerUp will not accept this as a valid Bios for this Card (either bios). However I am wondering why GPUz seems to show that the card is Using a Microsoft Basic Graphics Driver not the latest Nvidia one ? ( ie 430.64) not sure if that's a good reason to not use PCIe X3-16 or not....??? KB
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