MMurphy37
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On March 22, I made this post here about how my EVGA GTX 1080 FTW would randomly crash. My first 1080 caught fire - different story. RMA'd and got a second. This one seems to fail randomly when playing games, specifically Battlefield 1. Sometimes I can go a whole day without a crash, sometimes a crash happens in 15 minutes of gameplay. The monitor will shut off and my fan speeds go 100%, requiring a hard restart. The rep in the last post suggested that it was the PSU at fault, and that the card was triggering over current protection. I have since purchased a new PSU (EVGA Supernova 1000G3), did a clean install of Win10 onto an a new SSD, updated all the drivers and firmware, and I am still getting these random crashes. I am starting to think that while the addition of the card is what started this all, the real reason might be that my motherboard THINKS something is going beyond spec and is unnecessarily shutting down, unless I do truly have horrible luck and this second card is also fubar. I think though that if the card was unstable or the motherboard was unstable, the crashes would be much more frequent. Does anyone have any suggestions? Perhaps maybe the card lost the silicon lottery and needs to be manually underclocked or needs more voltage than it thinks it does? Maybe GPU Boost 3.0 is wonky? Could the card shut itself down at even 75 degrees celsius? This also might be a coincidence, but I've noticed sometimes that Windows defender runs a scan in the background a couple of hours before the crashes. Hmm? I'm going crazy. Link to original thread: https://forums.evga.com/E...peed-100-m2634492.aspx
post edited by Sajin - 2017/04/26 14:36:29
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 14:33:38
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At this point in time I'm pretty sure this is your problem. Test the card in another machine to verify. Have the card tested at a local computer repair shop if you don't have another machine to test it in. Underclocking the card isn't the solution as most people won't be happy that the card has to be underclocked to function.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 14:56:53
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Sajin
At this point in time I'm pretty sure this is your problem. Test the card in another machine to verify. Have the card tested at a local computer repair shop if you don't have another machine to test it in. Underclocking the card isn't the solution as most people won't be happy that the card has to be underclocked to function.
The EVGA rep that handled my first RMA confirmed that both the card that caught fire and the new card were the updated versions of the 1080 with the new BIOS and cooling pads. Also, thank you for editing my post with the link.
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 15:01:45
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New bios & cooling pads won't prevent the 100% fan issue. The 100% fan issue was caused by faulty IC's. You can read about it here.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 15:10:52
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Sajin
New bios & cooling pads won't prevent the 100% fan issue. The 100% fan issue was caused by faulty IC's. You can read about it here.
Both those links are talking about exactly what my EVGA rep said was not the issue.
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 15:18:18
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Only way you're going to know if the motherboard is the problem is by testing the card in another pc or by replacing the board itself.
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 15:31:22
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Things that cause your issue...
#1 Overheating. 75c is far from overheating.
#2 PCI-E power cables aren't fully seated to the card.
#3 Faulty pci-e power cables/psu.
#4 Card isn't fully seated to motherboard.
#5 Defective GPU.
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redleader00
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 16:14:13
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MMurphy37
Sajin
New bios & cooling pads won't prevent the 100% fan issue. The 100% fan issue was caused by faulty IC's. You can read about it here.
Both those links are talking about exactly what my EVGA rep said was not the issue.
The EVGA rep can think that it is not the issue because maybe EVGA changed the VRM provider or the low quality of 4% of the VRMs was solved some other way. So, for them, the general issue is resolved because "EVGA support is not seeing 10 cases of this everyday", but this does not mean that 1 out of 1000 or 1 out of 10000 VRMs can't be faulty. I assure you someone is getting a faulty VRM in his card somewhere, and unfortunately it looks like it can be you this time. So, what to do: - Check everything Sajin said in his list above.
- 2a.- If you can, test the card in another system to be sure if it is the card what is wrong or not. This is by far the prefered option.
- 2b.- If you can't test the card in another system you have to guess. Try going to the nvidia control panel -> Help menu -> Click debug mode. This will prevent the card from overclocking at all (will run at stock clock). If the card works fine in debug mode, and knowing that the PSU is new and has way more power than you need, I would say you have a pretty high chance of it being a VRM problem with the graphics card again. You can also try to use different ports of the PSU to plug the cables, just to be sure its not a bad PSU port instead of the card. Of course it could be the motherboard PCIE slot not providing enough power, but you said the previous card model used more power, so why would the new one cause trouble using less power when the previous one did not?
post edited by redleader00 - 2017/04/26 16:20:50
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redleader00
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/26 16:21:27
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Sajin
Only way you're going to know if the motherboard is the problem is by testing the card in another pc or by replacing the board itself.
Really you will want to try to switch the card if at all possible. Replacing the motherboard is gonna take way longer.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 11:52:54
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Sajin
Things that cause your issue...
#1 Overheating. 75c is far from overheating.
#2 PCI-E power cables aren't fully seated to the card.
#3 Faulty pci-e power cables/psu.
#4 Card isn't fully seated to motherboard.
#5 Defective GPU.
Alright, I guess this is a stretch but I am trying to cover all bases. I notice that when I enable "Display GPU Activity Icon in Notification Area", cam_v3.exe (CPU fan program), and cue.exe (mouse program) are running on the GPU. Could these or any other drivers or hardware monitoring software like HWiNFO64 interfere with the card or its drivers in ANY way? And what about slave mode for the GPU? Could that be beneficial?
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 13:09:41
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To get rid of any software conflicts that may be causing the issue do #1 listed here. It wouldn't hurt to try running the card on the slave vbios to see if it may help resolve the issue.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 14:11:28
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Sajin
To get rid of any software conflicts that may be causing the issue do #1 listed here. It wouldn't hurt to try running the card on the slave vbios to see if it may help resolve the issue.
When I do this, should I be testing the card with just the NVidia Display Container active?
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 14:50:54
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MMurphy37
Sajin
To get rid of any software conflicts that may be causing the issue do #1 listed here. It wouldn't hurt to try running the card on the slave vbios to see if it may help resolve the issue.
When I do this, should I be testing the card with just the NVidia Display Container active?
Yes.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 14:52:17
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Sajin
MMurphy37
Sajin
To get rid of any software conflicts that may be causing the issue do #1 listed here. It wouldn't hurt to try running the card on the slave vbios to see if it may help resolve the issue.
When I do this, should I be testing the card with just the NVidia Display Container active?
Yes.
Well running BF1 is what has caused this issue mostly. I suppose I should enable the Origin services to run that?
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 15:12:07
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MMurphy37
Sajin
MMurphy37
Sajin
To get rid of any software conflicts that may be causing the issue do #1 listed here. It wouldn't hurt to try running the card on the slave vbios to see if it may help resolve the issue.
When I do this, should I be testing the card with just the NVidia Display Container active?
Yes.
Well running BF1 is what has caused this issue mostly. I suppose I should enable the Origin services to run that?
Origin will start the services when opening origin even after performing a clean boot.
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nvidyuh
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 15:27:58
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Sounds rough. I hope it can be resolved.
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Poofu1
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 15:40:11
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I'd recommend a RMA or contacting support
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Poofu1
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 15:43:20
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nvidyuh
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 16:56:54
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Yeah, RMA might be your best bet.
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surfseattle
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 18:17:51
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Yep.... Absolutely sounds like RMA Time !
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:03:42
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Is there no other part that could cause these symptoms when failing? What about all the posts I've seen on the NVIDIA forum about these same symptoms being cured by switching drivers? And if I do RMA, seeing as I can't get a refund at this point as the card was bought from NewEgg, how can I ensure I'm not going to get boned again by EVGA? Possibly two defective cards? Are you kidding me? I feel like I've been taken hostage and my ransom is $600 for a new card. The first one could have burned my house down.
post edited by Sajin - 2017/04/27 20:08:45
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:10:56
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Not that I know of. You can try running older drivers to see if it helps fix the problem.
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surfseattle
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:12:48
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As long as you've got the latest Nvidia driver it sure sounds like a hardware issue.
You might try call Newegg. If you're a premier member they sometimes go the extra mile for you.... especially if the card is only a month or two old.
Otherwise .... yeah, RMA is likely the only remedy.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:15:46
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surfseattle
As long as you've got the latest Nvidia driver it sure sounds like a hardware issue.
You might try call Newegg. If you're a premier member they sometimes go the extra mile for you.... especially if the card is only a month or two old.
Otherwise .... yeah, RMA is likely the only remedy.
I'm not premier. Ordered from there many many times, but I jave a standard account. Besides, the original card and invoice are probably in a landfill now because of my 1st RMA.
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:16:56
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Sajin
Not that I know of. You can try running older drivers to see if it helps fix the problem.
I'm hoping to keep this thread going until a fix is found or I RMA or whatever, but regardless, thank you for your help so far.
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surfseattle
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:17:07
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You don't need to worry about the invoice, Newegg will have a copy of that.
But, not being a premier could be problematic.
I didn't notice how long ago did you purchase it ?
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:19:01
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surfseattle
You don't need to worry about the invoice, Newegg will have a copy of that.
But, not being a premier could be problematic.
I didn't notice how long ago did you purchase it ?
Well the original card was purchased on February 22nd, and caught fire on March 2nd. I received the 2nd card about a week and a half later.
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Sajin
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:23:54
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MMurphy37
Sajin
Not that I know of. You can try running older drivers to see if it helps fix the problem.
I'm hoping to keep this thread going until a fix is found or I RMA or whatever, but regardless, thank you for your help so far.
No problem. All your hardware is running at default clocks correct? I don't think this will help but... have you tried reinstalling windows?
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surfseattle
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:25:07
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Yeah, I'm not sure if Newegg could help you since it's been over 60 days.
But, one thing about EVGA - I've found their customer support to be the best in the business.
If I was you I call them and explain your issue.
Did you register the original card with EVGA when you first got it?
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MMurphy37
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Re: GTX 1080 still crashing - fans full speed, monitor off
2017/04/27 20:38:51
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Sajin
MMurphy37
Sajin
Not that I know of. You can try running older drivers to see if it helps fix the problem.
I'm hoping to keep this thread going until a fix is found or I RMA or whatever, but regardless, thank you for your help so far.
No problem. All your hardware is running at default clocks correct? I don't think this will help but... have you tried reinstalling windows?
Yes, I've mentioned before that I did a clean install, on a new drive, with a new PSU, and installed all the latest drivers and firmware. Even reflashed the UEFI before the format of the drive.
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