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Helpful ReplyEVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100%

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MMurphy37
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2017/03/22 15:28:47 (permalink)
My first 1080 caught fire - different story. RMA'd and got a second. This one seems to fail randomly when playing games, specifically Battlefield 1. Sometimes I can go a whole day without a crash, sometimes a crash happens in 15 minutes of gameplay. The monitor will shut off and my fan speeds go 100%, requiring a hard restart. I thought it might have been a problem with just driver 378.78, so I ran DDU in safe mode, and installed the latest 378.92 driver. The same thing happened to me with both drivers. 
 
According to Windows Event Viewer logging, the error at the time of the 1st crash was "Display driver nvlddmkm has stopped responding." This prompted me to run DDU and install the newer driver, 378.92. Last night, after the second crash, the error at the time of crash was "The description for Event ID 0 from source igfxCUIService2.0.0.0 cannot be found." To cover more bases, ran DDU again, this time deleting everything relating to my Intel driver for the integrated graphics. After today's 3rd crash, I saw nothing. 
 
I have tried uninstalling old drivers, installing the new driver, uninstalling the integrated Intel drivers, disabling Windows Defender, telling Defender to exclude those files in scans, downclocking my OCed I5-4690K back to 4.4 GHz, turning the GPU fans on to agressive mode, having my CPU cooler program CAM run all the time, running scan disk, disk check, DISM, defragging, enabling Single Display Performance, enabling Adaptive Power Management, I tried saving power by using V-Sync and limiting my frames. Nothing has worked. It still crashed. 
 
My temps for both CPU and GPU were ~55-60C at the time of the crashes, with 90-100% usage.
 
Does anyone have any ideas? I'm going to try a much older driver (375.7) and see if that helps. I am also thinking maybe it is my PSU failing, but then, my previous card used more watts than my 1080. Anyone have any suggestions? Could this just be BF1? A driver issue? a hardware issue?
 
I really don't want to RMA a second card.
 
Thank you
 
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Dizzyhat
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 16:14:26 (permalink)
I had the same issue and upgraded my card to the icx.  I didn't have my thermal sensor underneath the acx cooler but i did attach a thermal sensor inbetween the fins of the heatsink towards the vrms and the heat in the heatsink there always read higher than the gpu temps on precisionx.  When precision said 67 my temp in the heatsink over vrm said 74. This was with a hefty overclock and it only ever happened after a decent session but I didn't want to risk anything else that I saw icx thermal readout as a worthwhile $100 through the upgrade program.
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GarrettL
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 17:57:16 (permalink) ☄ Helpfulby MMurphy37 2017/03/22 19:56:37
Hi Murphy,
 
I'm sorry to hear that this is happening to your card so soon after getting it replaced. The symptoms do sound like the OCP is being triggered so you may want to verify that your PSU is supplying steady voltage to your system. To do this, we recommend going into your BIOS and making sure that none of your rails are fluctuating as it could indicate that the issue may be caused by your PSU. If you need help, we have an article here with a little more guidance http://www.evga.com/support/faq/afmmain.aspx?faqid=59025 
 
In any case, I'll contact you via email to see what other options we have to assist 
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Sajin
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 19:44:20 (permalink)
Sounds like this is your issue. How old is your psu?
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:05:12 (permalink)
EVGATech_GarrettL
Hi Murphy,
 
I'm sorry to hear that this is happening to your card so soon after getting it replaced. The symptoms do sound like the OCP is being triggered so you may want to verify that your PSU is supplying steady voltage to your system. To do this, we recommend going into your BIOS and making sure that none of your rails are fluctuating as it could indicate that the issue may be caused by your PSU. If you need help, we have an article here with a little more guidance  
 
In any case, I'll contact you via email to see what other options we have to assist 




 
Thank you for the speedy response! I looked at that link, went into my AsRock Z97 Anniversary's UEFI, and saw the +12.00V monitor fluctuate pretty quickly (<1 sec intervals) between +12.144 and 12.091 V. My +5.00V was fluctuation between +4.992 V and +4.968 V if that also helps. HwINFO also shows the same fluctuating "current" reading but at roughly 3 sec second intervals, with a minimum of 11.986V, but the refresh rate is much slower. Does any of that point toward a PSU problem?
post edited by MMurphy37 - 2017/03/22 20:10:47
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GarrettL
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:08:38 (permalink)
MMurphy37
 
 
Thank you for the speedy response! I looked at that link, went into my AsRock Z97 Anniversary's UEFI, and saw the +12.00V monitor fluctuate pretty quickly (<1 sec intervals) between +12.144 and 12.091 V. My +5.00V was fluctuation between +4.992 V and +4.968 V if that also helps.




Sounds like it might be a PSU issue. If you have a friend around with a gaming PC I would recommend just testing the card in their system to see if the issue is persistent.
 
If it is, then you can just follow through with the steps in my email. If it doesn't, then it sounds like RMA time for the PSU. 
 
Seems pretty straightforward from here, unless you have any better equipment to test the unit (voltmeter, etc.) or anyone else has suggestions?
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:24:30 (permalink)
EVGATech_GarrettL
MMurphy37
 
 
Thank you for the speedy response! I looked at that link, went into my AsRock Z97 Anniversary's UEFI, and saw the +12.00V monitor fluctuate pretty quickly (<1 sec intervals) between +12.144 and 12.091 V. My +5.00V was fluctuation between +4.992 V and +4.968 V if that also helps.




Sounds like it might be a PSU issue. If you have a friend around with a gaming PC I would recommend just testing the card in their system to see if the issue is persistent.
 
If it is, then you can just follow through with the steps in my email. If it doesn't, then it sounds like RMA time for the PSU. 
 
Seems pretty straightforward from here, unless you have any better equipment to test the unit (voltmeter, etc.) or anyone else has suggestions?




 
Well my coworker actually has two of these same card in SLI, and also owns a voltmeter. He might be able to help. 
 
What exactly do those readings mean? The link says  "a slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds." My readings are showing a very rapid flunctuation of over .053V, but how accurate is my mobo's monitor?  Is this a standard for motherboard regardless of the refresh rate of the reading? What if my motherboard has a crap monitor?
 
Also, you say that if the problem is the PSU, that it could be damaging other components. How so? Would it be safe to continue gaming until I get a new PSU seeing as I've gone roughly 8 hours without it crashing like this?
 
And if this card uses 215W, why am I just now experiencing problems when my previous card used 250W? 
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Sajin
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:30:00 (permalink)
Checking the voltages inside the bios only gives idle readings. I'd recommend doing the following to make sure the voltages are 100% stable...
 
How to test your psu rails with a multimeter: http://www.jonnyguru.com/modules.php?name=NDFAQs&op=FAQ_Question&ndfaq_id=28
 
If any of your rails hit the minimum atx spec I would replace the psu with a new one.
 
HOW TO: Properly load your system when checking PSU voltages.    
#1 Download & Install latest version of Prime95. Use small fft test.
#2 Download & Install Unigine Heaven 4.0. Make sure max settings are selected before running.
#3 Run both programs at the same time while checking voltages.
 
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demon09
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:34:04 (permalink)
 your bios reading are with in spec but without a load test its hard to know. here is a list of all voltages atx range spec's
+5 ±5%    (±0.25 V)+4.75 V to +5.25 
−5 ±10%  (±0.50 V)−4.50 V to −5.50 
+12 ±5%  (±0.60 V)+11.40 V to +12.60 
−12±10% (±1.20 V)−10.80 V to −13.20 
+3.3±5%  (±0.165 V)+3.135 V to +3.465 
+5 standby±5% (±0.25 V)+4.75 V to +5.25 
post edited by demon09 - 2017/03/22 20:38:20
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GarrettL
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:34:41 (permalink)
MMurphy37
 
 
Well my coworker actually has two of these same card in SLI, and also owns a voltmeter. He might be able to help. 
 
What exactly do those readings mean? The link says  "a slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds." My readings are showing a very rapid flunctuation of over .053V, but how accurate is my mobo's monitor?  Is this a standard for motherboard regardless of the refresh rate of the reading? What if my motherboard has a crap monitor?
 
Also, you say that if the problem is the PSU, that it could be damaging other components. How so? Would it be safe to continue gaming until I get a new PSU seeing as I've gone roughly 8 hours without it crashing like this?




Whenever you are applying voltages outside of a components specification, there is the potential for damage. This is just a fact, and whether this is accidental or intentional physics cannot be avoided.
 
Fortunately most components are robust enough to handle fluctuations to a reasonable degree, however we cannot be certain of the level of fidelity between the mobo's sensors and the actual rail which means that these readings need to be regarded to have a certain margin of error. 
 
That being said, we usually recommend the BIOS readings over software utilities since it reduces the number of abstraction layers to 'hopefully' provide more accurate readings. Of course this sounds a lot nicer on paper, but in most cases if you are seeing fluctuations outside of the noted magnitude and frequency we can be reasonably certain that there is at least some amount of issue present. 
 
If it's the mobo, then the other system should have no issues and the voltmeter should confirm solid readings. (of course it could be both but I like to think positive )
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:39:48 (permalink)
Sajin
Checking the voltages inside the bios only gives idle readings. I'd recommend doing the following to make sure the voltages are 100% stable...
 
How to test your psu rails with a multimeter: 

If any of your rails hit the minimum atx spec I would replace the psu with a new one.

HOW TO: Properly load your system when checking PSU voltages.    
#1 Download & Install latest version of . Use small fft test.
#2 Download & Install  Make sure max settings are selected before running.
#3 Run both programs at the same time while checking voltages.
 


Alright so that would be the best way to do it, but, by going by the readings I gave to , does it look like I have a PSU problem?
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:41:46 (permalink)
demon09
 your bios reading are with in spec but without a load test its hard to know. here is a list of all voltages atx range spec's
+5 ±5%    (±0.25 V)+4.75 V to +5.25 
−5 ±10%  (±0.50 V)−4.50 V to −5.50 
+12 ±5%  (±0.60 V)+11.40 V to +12.60 
−12±10% (±1.20 V)−10.80 V to −13.20 
+3.3±5%  (±0.165 V)+3.135 V to +3.465 
+5 standby±5% (±0.25 V)+4.75 V to +5.25 


Load test? With the voltmeter/multimeter? What about this wild fluctuation considering the volatages are still within spec?
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demon09
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:42:38 (permalink)
MMurphy37
Sajin
Checking the voltages inside the bios only gives idle readings. I'd recommend doing the following to make sure the voltages are 100% stable...
 
How to test your psu rails with a multimeter: 

If any of your rails hit the minimum atx spec I would replace the psu with a new one.

HOW TO: Properly load your system when checking PSU voltages.    
#1 Download & Install latest version of . Use small fft test.
#2 Download & Install  Make sure max settings are selected before running.
#3 Run both programs at the same time while checking voltages.
 


Alright so that would be the best way to do it, but, by going by the readings I gave to , does it look like I have a PSU problem?
you are with in the voltage range at idle but the problem is. The crashes happen at gaming load so it could be dropping lower then spec under load
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:45:02 (permalink)
EVGATech_GarrettL
MMurphy37
 
 
Well my coworker actually has two of these same card in SLI, and also owns a voltmeter. He might be able to help. 
 
What exactly do those readings mean? The link says  "a slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds." My readings are showing a very rapid flunctuation of over .053V, but how accurate is my mobo's monitor?  Is this a standard for motherboard regardless of the refresh rate of the reading? What if my motherboard has a crap monitor?
 
Also, you say that if the problem is the PSU, that it could be damaging other components. How so? Would it be safe to continue gaming until I get a new PSU seeing as I've gone roughly 8 hours without it crashing like this?




Whenever you are applying voltages outside of a components specification, there is the potential for damage. This is just a fact, and whether this is accidental or intentional physics cannot be avoided.
 
Fortunately most components are robust enough to handle fluctuations to a reasonable degree, however we cannot be certain of the level of fidelity between the mobo's sensors and the actual rail which means that these readings need to be regarded to have a certain margin of error. 
 
That being said, we usually recommend the BIOS readings over software utilities since it reduces the number of abstraction layers to 'hopefully' provide more accurate readings. Of course this sounds a lot nicer on paper, but in most cases if you are seeing fluctuations outside of the noted magnitude and frequency we can be reasonably certain that there is at least some amount of issue present. 
 
If it's the mobo, then the other system should have no issues and the voltmeter should confirm solid readings. (of course it could be both but I like to think positive )




But I'm not purposly applying these voltages, unless you mean the CPU OC? And what kind of damage and to what? 
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demon09
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 20:54:42 (permalink)
 
MMurphy37
 
 
But I'm not purposly applying these voltages, unless you mean the CPU OC? And what kind of damage and to what? 




 
I assume hes talking about falling out side of the atx voltage spec range. which is hard to know tell you do a similar test like sajin linked. the fluctuations do cause some question. my current evga g3 psu sits at 12.096 and 5.010 with no fluctuations. the rapid fluctuations could mean it would drop under load. But they could also be something that is just caused by the motherboards sensors. if your friend has a multi meter you can borrow you can confirm what happens under load 
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 21:08:28 (permalink)
demon09
 
MMurphy37
 
 
But I'm not purposly applying these voltages, unless you mean the CPU OC? And what kind of damage and to what? 




 
I assume hes talking about falling out side of the atx voltage spec range. which is hard to know tell you do a similar test like sajin linked. the fluctuations do cause some question. my current evga g3 psu sits at 12.096 and 5.010 with no fluctuations. the rapid fluctuations could mean it would drop under load. But they could also be something that is just caused by the motherboards sensors. if your friend has a multi meter you can borrow you can confirm what happens under load 




If it is my PSU, is there anyway to mitigate this problem for now, until I get a new PSU? Downclocking my CPU or GPU for instance?
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demon09
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/22 21:18:35 (permalink)
MMurphy37
demon09
 
MMurphy37
 
 
But I'm not purposly applying these voltages, unless you mean the CPU OC? And what kind of damage and to what? 




 
I assume hes talking about falling out side of the atx voltage spec range. which is hard to know tell you do a similar test like sajin linked. the fluctuations do cause some question. my current evga g3 psu sits at 12.096 and 5.010 with no fluctuations. the rapid fluctuations could mean it would drop under load. But they could also be something that is just caused by the motherboards sensors. if your friend has a multi meter you can borrow you can confirm what happens under load 




If it is my PSU, is there anyway to mitigate this problem for now, until I get a new PSU? Downclocking my CPU or GPU for instance?


possibly running cpu at stock ,and or also down clocking the gpu may help if the problem is the psu voltage dropping under heavy load.
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jaju123
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/23 02:15:56 (permalink)
It's probably just the black screen bug that existed in the 1080 FTWs a while ago - I had to RMA my card because of it. How old is this card you have now?
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MMurphy37
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Re: EVGA GTX1080 FTW ACX3.0 - Intermittent crashes - monitor off, fan speed 100% 2017/03/23 09:44:37 (permalink)
jaju123
It's probably just the black screen bug that existed in the 1080 FTWs a while ago - I had to RMA my card because of it. How old is this card you have now?


The card I have now is about a week out of the box. According to EVGA's sxerial number search, my card has the updated pads and vbios.
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