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LockedHot![FAQ]Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc.

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Sajin
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2016/02/26 12:07:52 (permalink)
Having issues with your new gpu? Here are some basic troubleshooting steps everyone should try before creating a new thread.
 
 
#1 Perform a clean boot of windows:
  • Instructions on how to perform a clean boot for windows vista, 7, 8/8.1 & 10 can be found here
Clean boot notes: Leave NVIDIA Display Container LS check-marked under the services tab.
 
 
#2 Perform a clean installation of the most recent video drivers:
  • Uninstall Precision X/MSI Afterburner if installed, make sure to select "no" to saving profiles if asked.  Reboot the PC now if you had to uninstall PX or Afterburner.
  • Use DDU (Display driver uninstaller) in safe mode to clean out all your nvidia drivers. Use the clean and restart (highly recommended) option.
  • Download & save the most recent graphics driver to your desktop. You can find the most recent graphics driver here.
  • Run the graphics installer located on your desktop once the download is complete.
  • Select custom advanced install, under custom installation options uncheck all options except graphics driver & physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.
 
 
#3 Nvidia control panel debug mode: 
  • This should only be attempted if windows clean boot & clean driver installation didn't resolve your issue.
  • This is a great feature to help determine problems with the card, or for games that are sensitive to overclocked video cards. To turn on Debug Mode, open the Nvidia Control Panel, then go to the Help menu, and check the Debug Mode option. If you have a reference model card, this option will be grayed out and you will need to use the latest version of msi afterburner to underclock the card.

 
Debug mode notes: If running your card in debug mode resolves your issues you will be left with two options...
  • A. Leave the card running in debug mode so you're able to play without problems. Leaving the card in debug mode forces the card to run at nvidia reference clock speeds all the time.
  • B. RMA the card. I would personally recommend doing option b as all cards should work perfectly out of the box at out of the box clock speeds.
 
 
#4 How to underclock with msi afterburner:
  • Download & install latest version of msi afterburner. Latest version of msi afterburner can be found here.
  • Run msi afterburner and adjust the following settings... set core clock (MHz) to as far negative as you can set it. Set memory clock (mhz) to as far negative as you can set it. Click apply (check mark button) to apply the changes.
  • Retest system for issues. Leave afterburner running while retesting for problems.
 
Afterburner underclocking notes: If running your card underclocked resolves your issues you will be left with the same two options as listed above in debug mode notes.
 
 
#5 Getting low fps/low gpu utilization inside your games? Here is the solution to low fps/low gpu utilization if you ever optimized your games with geforce experience...
 
  • Uninstall geforce experience from your computer.
  • Reboot pc.
  • Delete game config file from main install directory. Deleting the game config file from the main directory will force the game to rebuild a new config file on next game start which should reset all your graphics settings back to default settings for you to adjust manually.
  • Config graphics settings manually.
  • Should be good to go now. 
 
#6 By default the xbox app has game dvr turned on since the windows 10 anniversary update. This is causing a mess of problems with games previously running at 90-120 FPS suddenly being capped at or below 60 FPS. It also has been known to cause microstutters.
 
Solution #1:
Open Xbox App -> Settings (gear button) -> Game DVR (tab) -> enable/disable silder to OFF.
 
Soultion #2 (no microsoft account):  
Open Registry Editor (Run > regedit)
Go to HKEY_CURRENT_USER\System\GameConfigStore
Set the value of DWORD "GameDVR_Enabled" to 0
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\
Create key "GameDVR"
Create DWORD 32bit called "AllowgameDVR" and set to 0
Restart PC & Retest system.
post edited by Sajin - 2016/10/31 22:10:38


#1

30 Replies Related Threads

    Princec94
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/02/26 20:09:51 (permalink)
    Good tips, I myself (if you remember me and my problem) have chose to RMA the card. I suppose it was a problem with the GPU being overclocked out of the box and causing problems with the card being unstable (green boxes, crashing etc). I'll see how that new card is in maybe a week or two.
    #2
    arestavo
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/02/26 20:47:45 (permalink)
    Nice write up!

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    #3
    cdc-951
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/02/27 10:41:44 (permalink)
    Amazing Write up once again Sajin. This should help for others who are very new to pc gaming.
    #4
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/02/27 14:02:16 (permalink)
    Thanks guys. 


    #5
    Snipes7
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/16 10:32:27 (permalink)
    Nice! Learned about the debug mode.

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    #6
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/16 13:11:33 (permalink)
    Snipes7
    Nice! Learned about the debug mode.





    #7
    cloiselle1
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:07:12 (permalink)
    I'm sorry but your first recommendation to do a clean install of windows is total language removed
     
    Also, 99% of issues we're seeing lately come from nvidias drivers not from hardware issues, so the recommending " reduce clock rates " or " rma " is also language removed.
     
    This place is hilarious.
    post edited by Scarlet-Tech - 2016/03/17 05:14:17
    #8
    rjohnson11
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:18:02 (permalink)
    cloiselle1
    I'm sorry but your first recommendation to do a clean install of windows is total language removed
     
    Also, 99% of issues we're seeing lately come from nvidias drivers not from hardware issues, so the recommending " reduce clock rates " or " rma " is also language removed.
     
    This place is hilarious.

    We like to hear opinions BUT the use of swearing/cursing is not allowed on the forums so please keep this in mind when posting in the future. 

                
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    #9
    Scarlet-Tech
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:18:44 (permalink)
    cloiselle1
    I'm sorry but your first recommendation to do a clean install of windows is total language removed
     
    Also, 99% of issues we're seeing lately come from nvidias drivers not from hardware issues, so the recommending " reduce clock rates " or " rma " is also language removed.
     
    This place is hilarious.


    First, this was posted before most of the driver issues came up, and has been the list that often helps people solve their issues.

    Second, language. You'll have a pm in a sec.

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    #10
    cloiselle1
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:29:43 (permalink)
    The mods need to take responsibility for the false and misleading information presented by people who have no clue what they're talking about.  I see nearly 400 systems a year across my workstation and am directly responsible for assisting customers when they have issues or file warranty claims regarding their boutique systems, in the past year I have seen 3 out of several hundred evga gpu's specifically that actually required a replacement to solve the issue, the rest were directly related to nvidia driver issues.  not hardware instability.
     
    You guys are costing evga a ton of money, wasting customers time and misleading the general public on how to adress and resolve these issues.
     
     
    It's Nvidia.  
    #11
    cloiselle1
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:32:29 (permalink)
    Posted before the driver issues came up?  No.  The known issues with nvidia driver strings has been present for over 6 months and since the launch of the 350 driver strings.  Anyone who see's a high number of these systems using nvidia and windows knows what they're talking about,  it's clearly evident that is not the case here.  Still laughing. 
     
    No one from evga has spoken up yet about these misleading posts and stickies calling for rma's instead of the simple solution.  Rolling back to launch drivers?  I find that hard to believe considering how many unnecessary rma's have been submitted from this poor information and troubleshooting. 
     
    #12
    Scarlet-Tech
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:39:17 (permalink)
    cloiselle1
    Posted before the driver issues came up?  No.  The known issues with nvidia driver strings has been present for over 6 months and since the launch of the 350 driver strings.  Anyone who see's a high number of these systems using nvidia and windows knows what they're talking about,  it's clearly evident that is not the case here.  Still laughing. 
     
    No one from evga has spoken up yet about these misleading posts and stickies calling for rma's instead of the simple solution.  Rolling back to launch drivers?  I find that hard to believe considering how many unnecessary rma's have been submitted from this poor information and troubleshooting. 
     


    As I states in my pm, if you have useful information to assist users, post it.

    Moderators are not EVGA techs. This IS a user based forum, and anyone that wants to help is allowed.

    Feel free to post and provide clarification on steps that need to be taken to resolve issues.

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    #13
    Zuhl3156
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 05:54:54 (permalink)
    cloiselle1
    I'm sorry but your first recommendation to do a clean install of windows is total language removed
     
    Also, 99% of issues we're seeing lately come from nvidias drivers not from hardware issues, so the recommending " reduce clock rates " or " rma " is also language removed.
     
    This place is hilarious.

    He said "Perform a Clean Boot" not a clean installation. You do know the difference, don't you?
    #14
    NO_sauce
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/17 06:15:04 (permalink)
    I bookmarked another post where you had written these instructions and reference it whenever I see a bad/failing GPU. Nice work Sajin! 
    #15
    rsbrownjr
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/19 06:54:48 (permalink)
    Zuhl3156
    cloiselle1
    I'm sorry but your first recommendation to do a clean install of windows is total language removed

    Also, 99% of issues we're seeing lately come from nvidias drivers not from hardware issues, so the recommending " reduce clock rates " or " rma " is also language removed.

    This place is hilarious.

    He said "Perform a Clean Boot" not a clean installation. You do know the difference, don't you?


    He's not going to respond now.  He got chewed out for his use of profanity on the forum (not to mention the difference between a clean install and a clean boot).  I mean, everybody knows it is supposed to be kept clean, don't they?  Now, I am not one to criticize anyone for swearing, but in a setting such as this forum (or any other forum, for that matter), it's just not appropriate.

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    #16
    XrayMan
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/03/20 01:31:54 (permalink)
     
        ^       Yes. We try to keep the forums family friendly.

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    daohaus
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/04/11 19:27:07 (permalink)
    pls delete; replied to the wrong thread.
    #18
    bigcee
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/05/10 12:34:10 (permalink)
    Snipes7
    Nice! Learned about the debug mode.


    Yep, me 2!  That is a nice feature to check out if your card can run at stock clocks.  I assume, that this works for cards that are factory overclocked too?  Not just user overclocked.


    But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness,  gentleness and self-control. Against such things there is no law. - Galatians 5:22,23
     
    #19
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/05/10 13:23:22 (permalink)
    bigcee
    Snipes7
    Nice! Learned about the debug mode.


    I assume, that this works for cards that are factory overclocked too?

    Yep.


    #20
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/05/30 14:04:25 (permalink)
    Time to move this thread to the 10 series section. 


    #21
    XrayMan
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/05/30 21:08:29 (permalink)
    Sajin
    Time to move this thread to the 10 series section. 




    There's one here, and one there now.        

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    #22
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/06/27 23:55:15 (permalink)
    Seems this thread in the 10 series forum was deleted?


    #23
    XrayMan
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/06/28 21:25:06 (permalink)
    Sajin
    Seems this thread in the 10 series forum was deleted?




    I'll ask RJ, and see if he knows why it's missing.

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    #24
    ipkha
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/07/03 12:32:49 (permalink)
    Try changing the title, there was a similar problem with one of the folding threads. It apparently got mixed up with an earlier thread of the same name.

    #25
    Carbonshape
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/07/21 14:49:16 (permalink)
    Thank you Sajin, good compilation. Before that, I never gave DDU a notice... now it's standard. ^^

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    #26
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/07/21 15:44:21 (permalink)
    Carbonshape
    Thank you Sajin, good compilation. Before that, I never gave DDU a notice... now it's standard. ^^

    No problem. =)


    #27
    nitrousound
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/08/18 14:16:46 (permalink)
    language removed.
    #28
    Sajin
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/08/18 14:22:26 (permalink)
    nitrousound
    language removed.


    Right...


    #29
    arestavo
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/09/30 09:28:44 (permalink)
    This dissapeared from the 10 series forum. Again.

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    #30
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