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Locked[FAQ]Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc.

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Sajin
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2016/02/26 12:07:52 (permalink)
Having issues with your new gpu? Here are some basic troubleshooting steps everyone should try before creating a new thread.
 
 
#1 Perform a clean boot of windows:
  • Instructions on how to perform a clean boot for windows vista, 7, 8/8.1 & 10 can be found here
Clean boot notes: Leave NVIDIA Display Container LS check-marked under the services tab.
 
 
#2 Perform a clean installation of the most recent video drivers:
  • Uninstall Precision X/MSI Afterburner if installed, make sure to select "no" to saving profiles if asked.  Reboot the PC now if you had to uninstall PX or Afterburner.
  • Use DDU (Display driver uninstaller) in safe mode to clean out all your nvidia drivers. Use the clean and restart (highly recommended) option.
  • Download & save the most recent graphics driver to your desktop. You can find the most recent graphics driver here.
  • Run the graphics installer located on your desktop once the download is complete.
  • Select custom advanced install, under custom installation options uncheck all options except graphics driver & physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.
 
 
#3 Nvidia control panel debug mode: 
  • This should only be attempted if windows clean boot & clean driver installation didn't resolve your issue.
  • This is a great feature to help determine problems with the card, or for games that are sensitive to overclocked video cards. To turn on Debug Mode, open the Nvidia Control Panel, then go to the Help menu, and check the Debug Mode option. If you have a reference model card, this option will be grayed out and you will need to use the latest version of msi afterburner to underclock the card.

 
Debug mode notes: If running your card in debug mode resolves your issues you will be left with two options...
  • A. Leave the card running in debug mode so you're able to play without problems. Leaving the card in debug mode forces the card to run at nvidia reference clock speeds all the time.
  • B. RMA the card. I would personally recommend doing option b as all cards should work perfectly out of the box at out of the box clock speeds.
 
 
#4 How to underclock with msi afterburner:
  • Download & install latest version of msi afterburner. Latest version of msi afterburner can be found here.
  • Run msi afterburner and adjust the following settings... set core clock (MHz) to as far negative as you can set it. Set memory clock (mhz) to as far negative as you can set it. Click apply (check mark button) to apply the changes.
  • Retest system for issues. Leave afterburner running while retesting for problems.
 
Afterburner underclocking notes: If running your card underclocked resolves your issues you will be left with the same two options as listed above in debug mode notes.
 
 
#5 Getting low fps/low gpu utilization inside your games? Here is the solution to low fps/low gpu utilization if you ever optimized your games with geforce experience...
 
  • Uninstall geforce experience from your computer.
  • Reboot pc.
  • Delete game config file from main install directory. Deleting the game config file from the main directory will force the game to rebuild a new config file on next game start which should reset all your graphics settings back to default settings for you to adjust manually.
  • Config graphics settings manually.
  • Should be good to go now. 
 
#6 By default the xbox app has game dvr turned on since the windows 10 anniversary update. This is causing a mess of problems with games previously running at 90-120 FPS suddenly being capped at or below 60 FPS. It also has been known to cause microstutters.
 
Solution #1:
Open Xbox App -> Settings (gear button) -> Game DVR (tab) -> enable/disable silder to OFF.
 
Soultion #2 (no microsoft account):  
Open Registry Editor (Run > regedit)
Go to HKEY_CURRENT_USER\System\GameConfigStore
Set the value of DWORD "GameDVR_Enabled" to 0
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\
Create key "GameDVR"
Create DWORD 32bit called "AllowgameDVR" and set to 0
Restart PC & Retest system.
 
#7 Having issues with jittery gameplay, or crashing to a black screen when running fullscreen applications on windows 10? If yes, try disabling fullscreen optimization for each of the affected applications. Right click the game .exe and select the compatibility tab...
 

 
#8 Having your power options setup incorrectly can cause stuttering. Make sure your windows power options are setup correctly...
 

post edited by Sajin - 2017/11/30 11:50:44


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    birchad-norm
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    Re: Basic troubleshooting steps. Windows clean boot, clean driver install, debug mode, etc 2016/10/03 06:37:06 (permalink)
    Might need to try this. 
    #2
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