Overmarsftw

FljpFl0p
I got this reply from EVGA Asia (TW)

Dear Customer

For black screen issue, please go to EVGA Asia Website to apply RMA first.
1. Go to

2. MEMBER HOME / My Products

3. Submit RMA request

4. Once getting EVGA RMA No, please pack the product well and stick the shipping label on the package.
and then provide your contact information (Address, phone number, contact name and RMA number).
And we will arrange courier to collect the card from you. Once we receive the card , we will advice our RD have firmware fixed the issue and send back the card to you ASAP.

Thanks

 
Does this mean they're just going to update the firmware on my card and then send it back? So the problem is firmware? I'm not really sure about GPU but shouldn't firmware be upgradable by end users?
 
I'm asking whether they allow me to do a step-up with the RMA to a Hyrbid or not, otherwise I actually don't mind keeping the same card as I'm managing 2088-2101Mhz with this one and I think I can push it a little more.

I received my RMA card FTW from EVGA TW last tuesday (Sep 13th), and the whole process took a week due to shipping (RMA approved on Sep 5th, EVGA TW sent out the card on Sep 12th).  EVGA TW sent me a sealed retail package which I could think it is a new card instead of refurnishment.  The serial number of the RMA card is different to my first card which I bought from Amazon.  Since I got the RMA card, I am using my new PC regularly (playing WoW mainly, raid coming tomorrow), and the card didnt go black screen with 100% fan spinning yet (touchwood).  I also ran skydiver for many times on the first day RMA card arrived, it was no crash at all.  Refer to a post stating about the serial code, it makes me feeling that the defective card may come from a same factory (just a wild guess). 

Did they start shipping right after the courier collected the old card or did they ship only after they've received your card at their side?
 
Sadly there's no Hybrid in Asia and there's no step-up in Asia. So much for my first EVGA product.

Overmarsftw
They started shipping after they had received my card.

Wonder how long it's gonna take for me to get mine back, I'm in Singapore. Just submitted the RMA.
 
Did you try to OC yours? How did it go?

woojyee
I have 2 1080s FTW in SLI, been playing Doom, WOWs, Arma 3, GTA V, The Division... No issues at all. I am wondering what resolutions are you guys running? I am currently running 1080p but my new monitor is arriving on Thursday and its an Asus 27" IPS 1140p w/165hz refresh... I hope I do not run into any issues.. :D

1080p with GTX 1080 SLI? That's more than overkill, that's a waste of money. 

I am using a 2560x1440 monitor. 
 
It's such a strange issue to have. So far only World of Warcraft has caused the issue for me, tonight I'm going to play some Division/Mankind Divided to see if I can replicate it before sending off RMA no. 2. 

Jordanluke
I am using a 2560x1440 monitor. 
 
It's such a strange issue to have. So far only World of Warcraft has caused the issue for me, tonight I'm going to play some Division/Mankind Divided to see if I can replicate it before sending off RMA no. 2. 

I got the card yesterday and i played WoW for almost 6 hours max setting (10) except shadow on ultra and i'm using Asus Rog Swift monitor 2560x1440, so does it go black screen on you when start playing or after a while ?

The problem stop happening to me. Still im going to RMA the card. But its strange nevertheless.

JPS2K5
 
And still, no official word (in detail) from EVGA. I'm pretty sure they aren't blind, but apparently they can't comprehend this doesn't bode well with people...
 

Yeah they should give an explanation. Also it's really bad that people RMA and get cards with the same problem.
 
This was my 1st EVGA and i even recommend it to a friend of mine, but after this issue i told him not to buy.

kantxcape

JPS2K5
 
And still, no official word (in detail) from EVGA. I'm pretty sure they aren't blind, but apparently they can't comprehend this doesn't bode well with people...
 

Yeah they should give an explanation. Also it's really bad that people RMA and get cards with the same problem.
 
This was my 1st EVGA and i even recommend it to a friend of mine, but after this issue i told him not to buy.

Seriously this problem happened to me once however hasn't happened to me since but I really don't know if it's worth it to RMA right now atleast until I know it won't happen at all to the new cards.

Hi, Is anybody having this issue with the 1080 FTW DT as well?

madcowz64

kantxcape

JPS2K5
 
And still, no official word (in detail) from EVGA. I'm pretty sure they aren't blind, but apparently they can't comprehend this doesn't bode well with people...
 

Yeah they should give an explanation. Also it's really bad that people RMA and get cards with the same problem.
 
This was my 1st EVGA and i even recommend it to a friend of mine, but after this issue i told him not to buy.

Seriously this problem happened to me once however hasn't happened to me since but I really don't know if it's worth it to RMA right now atleast until I know it won't happen at all to the new cards.

Same for me. Only happened once. But I don't get long hamming sessions in to really test it. I'm going on my Honeymoon for a month now so hopefully when I'm back a fix will be out and hopefully firmware. If I have to RMA I'll be annoyed as I sold my old gtx 970

What games are y'all playing that's making it crash? I think mine did this, this past weekend playing overwatch. But it has since not done it. I play overwatch, Arma 3, breaking point, Squad, America's Army and the Division. I haven't been able to get it to happen again

HayzBaby
What games are y'all playing that's making it crash? I think mine did this, this past weekend playing overwatch. But it has since not done it. I play overwatch, Arma 3, breaking point, Squad, America's Army and the Division. I haven't been able to get it to happen again

Witcher 3 is one I see people mentioning a lot. Seen WoW & Total War Warhammer too mentioned a few times too.
Personally for me it was Witcher 3 and Warframe
 
There doesn't seem to be any sure-fire way to get it to happen on command though, its all very temperamental.
Maybe lose track of time and not save your game for 2 hours, that'll do it :/

pierreadenot
 
 

HayzBaby
What games are y'all playing that's making it crash? I think mine did this, this past weekend playing overwatch. But it has since not done it. I play overwatch, Arma 3, breaking point, Squad, America's Army and the Division. I haven't been able to get it to happen again

For me it happened with Elite Dangerous and Battlefield 4, once each, but I don't play a lot.
 
Someone to confirm that the shipping cost is taking care of by EVGA with that specific issue (blackscreen + max fan) in Europe with a Standard RMA? 
 
 

The answer I received couple hours ago.
 
"We are terribly sorry for the issue with your card and we would of course like to offer you a RMA as well as a Pick-Up for your card.
Please let us know when you would like us to create the Pick-Up after you have created the RMA request.
The Pick-Up is usually carried out on the next business day after it has been created.

Please note that an advanced RMA without the security deposit is not possible, but even the standard RMA has a very quick turnaround: the processing time for the Standard RMA is approximately 3 business days after we receive your card."
 
So no shipping costs.

Trelor
Attached are the imaged of the card that I received to replace my faulty GTX 1080, as I mentioned EVGA has already put me back into the queue to get another GTX 1080 and has been more than helpful and apologetic about these issues.
 



 

Was this card sealed in a retail box? That is totally unacceptable and rather worrying that such damage could occur and then somehow bypass QA. My RMA card does have some superficial scratches and the protective film was completely missing, but even my retail card had scratches in the same location. At least it's better than some of the damage I have seen on the Gigabyte cards with bent fans though.
 
I mean I am very happy with my RMA card so far, but it still worries me deeply that our expensive super high-end premium graphics cards are actually not so 'premium'. 
 
I agree some kind of explanation from EVGA would really help to put our minds at rest, but I understand that tech support & engineers likely are muted in this regard for legal/liability reasons. Even so an official explanation is long past due and EVGA need to backup their industry leading customer support with some industry leading explanations of what went wrong here.
 
 

My latest replacement card was sealed but in that solid black box that comes inside the regular retail box. It didn't come with the regular retail box. Curious if anyone else is receiving replacement 1080's like this. I assume that means the card has been checked prior to shipping, fine by me.