robin15243
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 01:53:08
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maxheadroom101....but then that could just be because they're still in fairly limited supply This is exactly my concern. There is not a single review online (except for some youtube video's), and they haven't been around long enough for issues to surface. It's an entirely different PCB so I wouldn't know why the Classy would have the same issues, but on the other hand, after reading this thread my trust in EVGA is gone. If only EVGA could make an official statement on what was wrong with the FTW's, so trust could be restored again.
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famich
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 03:50:47
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vaxutopia
I would not got with evga for the 1080 GTX, facts are :
- We are completely in the dark regarding this issue (no official explanation from EVGA)
- Several RMA cards sent after 30th of August have still the issue.
Custom evga PCB seems to be the root cause because it is the only brand suffering from this kind of issue.
I do agree fully - must be the PCB as the chips are bought by all vendors from Nvidia. What matters is the fact that EVGA keeps on being silent and, eventually, changing cards. I bought Gigabyte G1 and strapped the Hybrid cooler on it and all is well. I personally do not understand people who bought one FTW, that got faulty, got it exchanged , that was faulty as well, so they got it exchanged again.. I would go for a refund and buy elsewhere.
INTEL 12900KS at 5700, allcore 5450 GSKILL 4000 DDR32Gb ASUS STRIX Z690 DR4 ASUS RTX 3090 OC STRIX LianLi
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test20090424
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 05:40:44
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To ChrisB@EVGA I bought my FTW 1080 on July 28th from JD.com which is the only official EVGA online retailer in China. Because my FTW also had the black screen issue, I sent back the card to JD on September 6th. Now I'm still waiting for the replacement card. Yesterday I noticed 1080FTW is in stock on JD, so I asked JD to send me one replacement. But JD rejected my request, I was told this is because they have contacted EVGA and confirmed that the solution of this black screen issue is to replace card itself (meaning same as refurbished card in Chinese) but not a brand new retailer one. Now I really don't understand why only Chinese customers have to suffer this kind of differential treatment. I think EVGA is a global company which should have the same standard. By the way, at the beginning I wanted to send RMA directly to EVGA Taiwan, but EVGA Taiwan told me that they won't pay the import duties which will be around 75 USD. So I had to send the card back to the online store. Basically it's not my fault, right? And during the wait time I contacted EVGA Taiwan several times in order to speed up the RMA process. But they told me that because I didn't send RMA directly to Taiwan so they just won't help me in this case and ask me to negotiate with JD directly. But I don't think this should be your customer's task, correct? So could you please explain to me why I cannot have a brand new replacement as customers from other countries? PS: I sent the card and all accessories in the retailer box back to JD. Thank you! ### sent the above same message to your email box, please have a check!
post edited by test20090424 - 2016/09/22 05:57:18
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J0NOX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 05:53:27
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UPDATE: I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding. Here are some images, this is the card straight out of the box (no cables or anything): http://imgur.com/b8oUWxx http://imgur.com/A8gP7oO http://imgur.com/p1nPZBP I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
post edited by J0NOX - 2016/09/22 05:59:46
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test20090424
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 06:06:17
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J0NOX
UPDATE:
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding.
Here are some images, this is the card straight out of the box (no cables or anything):
http://imgur.com/b8oUWxx
http://imgur.com/A8gP7oO
http://imgur.com/p1nPZBP
I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
This is not acceptable. But at least you got something. I'm still waiting for the replacement, already 17 days.
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kantxcape
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 06:19:53
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If i ask for a refund what's the 15% restock fee?
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JonIrenicus
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 06:23:29
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How much did you pay?
If you, for example, paid 800€ they will keep 120€ and return 680€.
CASE: Phanteks Enthoo Pro White Window PSU: EVGA SuperNova G2 850W CPU/ Cooler: i7-4790k/ Cryorig R1 Universal M/B: MSI z97s Krait RAM: Kingston 16gb HyperX Fury White GPU: EVGA gtx 1080 FTW SSD: Samsung 850 evo 250gb MONITOR: Dell U2715H M/ K: Razer Naga/ Logitech G510 HEADSET: Logitech G35
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J0NOX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 06:33:46
(permalink)
test20090424
J0NOX
UPDATE:
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card...It came in a small box with EVGA logo, with only the 1080 card in it with no padding/plastic wrap on the card, like it had been already used in a computer. Great that you pay full price for a brand new card to receive a rma used one. Absolutely distressful, whats worse I don't think amazon will take it back because its not in its original box, I don't know what to do, could it be that EVGA tested the card first and that why its got no padding.
Here are some images, this is the card straight out of the box (no cables or anything):
http://imgur.com/b8oUWxx
http://imgur.com/A8gP7oO
http://imgur.com/p1nPZBP
I really don't know what to do next, try send it back to amazon or email EVGA?...at this point I have zero faith in EVGA.
This is not acceptable. But at least you got something. I'm still waiting for the replacement, already 17 days.
That sucks man, lets hope you get a new card and not used... You say 'least I have something'...I don't feel comfortable putting this card in my computer as it is. I have contacted support and now waiting for a reply.
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robin15243
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 06:43:25
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J0NOX
I just revived my 3rd RMA card 10 min ago. I am in the same boat as msweeney23...it seems that EVGA have this time sent me a used card... Great that you pay full price for a brand new card to receive a rma used one....at this point I have zero faith in EVGA.
This is crazy. I think I will wait just a week more to see if the Classy gets some positive news, otherwise I'm going with the MSI Gaming X.
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dakon
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 07:16:46
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Sad thing is with the silence from EVGA on this issues shows that their customer service has degraded. Heck, even ASUS ROG forums would of had a response if the issue was this big, and this is saying something as ASUS is not known for the same level of support as evga.
I think I will go with a 1080 Strix this round. They are getting very solid reviews, no issues reported, and OC very well.
12900kf, ROG Strix z690-a Gaming, 32gb Gskill DDR4 4000, EVGA RTX 3090 FTW3 Ultra, Ae-5, Seasonic 1000 Titanium, EK 360 AIO, Corsair 680, LG 38in, AKGK7XX, Samsung NVME 2tb
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cdc1287
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 07:23:42
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Absolutely awful customer service from EVGA. Phoned Friday and completed an advanced RMA (paid in full again) I still haven't had the new card dispatched. Phoned in today only to be told there is not estimated date for dispatch, customer service agent said there had been technical problems on their end preventing any dispatches. (Sounds like a lie) After much nagging he said he would ring the RMA team direct and get back to me within the hour. An hour passed and still no call. I rang the support number back again, only to be automatically transferred to the American support team who couldn't help me as this is a Euro issue. He mentioned there is only one customer service agent in the euro headquarters and maybe that is why he hasn't rang back. (Sounds like a lie) The American agent said he would pass my deatils onto a supervisor of some sort, but I really can't see anything coming of it. I am getting absolutely no where with this RMA and consdiderinng I am now another £690 down, its pathetic service. The worst of all is that there is no complaint line! And any number you ring, all the managers seem to be suspiciously out of the building. Sorry if there are typos, I am typing this whilst trying my best not to drive up there and personally kick their arses! Cdc1287
post edited by cdc1287 - 2016/09/22 07:36:52
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kantxcape
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 07:48:16
(permalink)
JonIrenicus
How much did you pay?
If you, for example, paid 800€ they will keep 120€ and return 680€.
So i get a bad product and i have to give away money to get my money back?
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mobsters
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:01:22
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dakon
Sad thing is with the silence from EVGA on this issues shows that their customer service has degraded. Heck, even ASUS ROG forums would of had a response if the issue was this big, and this is saying something as ASUS is not known for the same level of support as evga.
I think I will go with a 1080 Strix this round. They are getting very solid reviews, no issues reported, and OC very well.
Quite true this, and not only FTW problems, its been almost 4 weeks when i first put support ticket about product invoice problems and clock is ticking away. Edit, EVGA Europe
post edited by mobsters - 2016/09/22 08:03:48
AMD Ryzen 3700X / Asus X470 C7H / EVGA GTX 1080 SC / G.Skill 16GB Flare X DDR4 3200MHz CL14 / EVGA SuperNOVA 850w P2
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Jordanluke
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:06:52
(permalink)
I am so frustrated with this situation. My RMA'd card has come back with the fault again, I contacted the shop I bought it from and asked for a refund as I'm still within my 30 days, however they won't do it without testing it. However, they have already tested the first card and couldn't replicate the fault, therefore wouldn't issue me with a refund.
Now, if I send it back to them and they test it again, can't find a fault, it's likely I will be out of my 30 day return window. I emailed EVGA yesterday but I haven't had a response. I feel like I've spent £680 for a faulty card and I'm stuck with it. If i get a 3rd card through RMA, who is to say I won't receive another faulty card? Or, an underclocked one as people have been reporting? It doesn't seem right that we get downclocked cards compared to what was advertised.
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maxheadroom101
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:07:06
(permalink)
cdc1287
Absolutely awful customer service from EVGA. Phoned Friday and completed an advanced RMA (paid in full again)
I still haven't had the new card dispatched. Phoned in today only to be told there is not estimated date for dispatch, customer service agent said there had been technical problems on their end preventing any dispatches. (Sounds like a lie) After much nagging he said he would ring the RMA team direct and get back to me within the hour.
An hour passed and still no call. I rang the support number back again, only to be automatically transferred to the American support team who couldn't help me as this is a Euro issue. He mentioned there is only one customer service agent in the euro headquarters and maybe that is why he hasn't rang back. (Sounds like a lie)
The American agent said he would pass my deatils onto a supervisor of some sort, but I really can't see anything coming of it.
I am getting absolutely no where with this RMA and consdiderinng I am now another £690 down, its pathetic service. The worst of all is that there is no complaint line! And any number you ring, all the managers seem to be suspiciously out of the building.
Sorry if there are typos, I am typing this whilst trying my best not to drive up there and personally kick their arses!
Cdc1287
Had much the same experience. My 2nd RMA has been 'Preparing to Dispatch' for 2 days and I've given up trying to ring them since I always end up in the US office who cant help me Also " technical problems on their end preventing any dispatches" sounds suspiciously like "all the cards we send out are coming back so lets stop sending them out". Really don't want to get into speculative mud slinging but they're not making it easy
post edited by maxheadroom101 - 2016/09/22 08:14:29
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JonIrenicus
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:10:42
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kantxcape
JonIrenicus
How much did you pay?
If you, for example, paid 800€ they will keep 120€ and return 680€.
So i get a bad product and i have to give away money to get my money back?
I want to believe that in this specific case they will refund the whole sum. But without an official statement, everything we say is ambiguous.
CASE: Phanteks Enthoo Pro White Window PSU: EVGA SuperNova G2 850W CPU/ Cooler: i7-4790k/ Cryorig R1 Universal M/B: MSI z97s Krait RAM: Kingston 16gb HyperX Fury White GPU: EVGA gtx 1080 FTW SSD: Samsung 850 evo 250gb MONITOR: Dell U2715H M/ K: Razer Naga/ Logitech G510 HEADSET: Logitech G35
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Consar
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:35:23
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i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c
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Jordanluke
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:40:09
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Consar
i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c
That ain't right.
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jlp209
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 08:40:34
(permalink)
@J0NOX- I received the same packaging as you only my card was sealed in the usual anti-static bag. It had all of the clear plastic wrap over the entire card like a new one would plus all manuals and power cables were included in the box. I have no idea what to make of this whole thing and whether to keep the latest card. I hate the silence regarding the issue. But there's no better alternative out there, for me. I don't want to add more case fans if I get a Classified / Strix instead. MSI Seahawk I don't want to connect radiator fan to motherboard header. Gigabyte I just don't want to deal with in case an issue arises. I'm trying to just keep it simple and tell myself if there's no problem with the card and it plays games, keep it.
post edited by jlp209 - 2016/09/22 08:44:37
Asus ROG Strix Z390-I / i9 9900K @ 4.8ghz / Noctua NH-U12A / EVGA RTX 3080 Ti FTW3 Ultra / 32 gb G.Skill DDR4 3600 ram / Inland Premium 2TB NVMe SSD / WD 4TB SSD / LG 27GN950 4K 144hz monitor / Silverstone SX1000 PSU / Lian Li TU150 ITX case
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J0NOX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 10:13:41
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jlp209
@J0NOX- I received the same packaging as you only my card was sealed in the usual anti-static bag. It had all of the clear plastic wrap over the entire card like a new one would plus all manuals and power cables were included in the box. I have no idea what to make of this whole thing and whether to keep the latest card. I hate the silence regarding the issue. But there's no better alternative out there, for me. I don't want to add more case fans if I get a Classified / Strix instead. MSI Seahawk I don't want to connect radiator fan to motherboard header. Gigabyte I just don't want to deal with in case an issue arises. I'm trying to just keep it simple and tell myself if there's no problem with the card and it plays games, keep it.
Well, at least yours came with the clear plastic wrap and such...I just got the 1080 ftw card placed in bubble wrap, didn't even have a dust proof rubber strip over the PCI area, nor even any protective covers over/in the HDMI/Display ports...it even had a finger print mark next to the EVGA 1080 logo on the side of the card. Looks like mine came straight out of someones computer. If mine came like yours with the manuals and power cables, I wouldn't mind using it but I feel uncomfortable using this one. Not a grate feeling when you spend £££ on a graphics card. If you aren't having any problems with your card I would just keep it. I'm planning on getting the MSI gaming X if I don't get a satisfactory response from Evga.
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J0NOX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 10:28:36
(permalink)
Update:
Got an update from EVGA about the whole "re-certified" card thing I and other have experienced:
I apologize for the confusion. We only replace the cards with brand new ones if they were purchased within 30 days. Since the RMA request was out of that 30 day period, we replaced it with a re-certified card that was tested for the black screen issue as well as any other issues. You will not be getting the same black screen issue with 100% fans as before. Any cards that are shipped out from our EU RMA department after 8/31/16 will not have this issue.
I fell a little bit better now that I know this was suppose to happen and that it has been tested by EVGA.Though I'm not convinced about the "Any cards that are shipped out from our EU RMA department after 8/31/16" As I received my 2nd rma from EVGA on the 9th of September and that still had the black screen issue.
I'll test the card out later tonight and see if it black screens, if it does I'll send it back to Amazon.
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pierreadenot
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 10:31:49
(permalink)
J0NOX
jlp209
@J0NOX- I received the same packaging as you only my card was sealed in the usual anti-static bag. It had all of the clear plastic wrap over the entire card like a new one would plus all manuals and power cables were included in the box. I have no idea what to make of this whole thing and whether to keep the latest card. I hate the silence regarding the issue. But there's no better alternative out there, for me. I don't want to add more case fans if I get a Classified / Strix instead. MSI Seahawk I don't want to connect radiator fan to motherboard header. Gigabyte I just don't want to deal with in case an issue arises. I'm trying to just keep it simple and tell myself if there's no problem with the card and it plays games, keep it.
Well, at least yours came with the clear plastic wrap and such...I just got the 1080 ftw card placed in bubble wrap, didn't even have a dust proof rubber strip over the PCI area, nor even any protective covers over/in the HDMI/Display ports...it even had a finger print mark next to the EVGA 1080 logo on the side of the card. Looks like mine came straight out of someones computer.
If mine came like yours with the manuals and power cables, I wouldn't mind using it but I feel uncomfortable using this one. Not a grate feeling when you spend £££ on a graphics card.
If you aren't having any problems with your card I would just keep it. I'm planning on getting the MSI gaming X if I don't get a satisfactory response from Evga.
Mine just got picked up by UPS, I took care of the packaging (I think). I put the rubber cover back on each port and put the card in an anti-static bag. I hope I will receive the new one with at least this kind of protection. I want my rubber covers back!
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 10:58:54
(permalink)
just got my Replacement 1080 Ftw yesterday... it had fingerprints on it. The was heat shrink wrapped. And the card was in a anti-static bag. I was told over the phone that it would be a brand new one.. I don't think so.. it also came in a Flimsy black and brown box that has an EVGA logo. May be a refurbished one.. not HAppyy. Jacob if you see this.. help me out please.. Edit: And now when i try to talk to a rep using the chat option, they ended the chat. :/ and now i can't even get on the chat anymore.. did you guys turn it off or something??? Not cool.. becoming more unhappy.. :(
post edited by nautics889 - 2016/09/22 11:08:45
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famich
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 11:00:38
(permalink)
Guys, I do really really feel for you . If you could start a Facebook group or a petition, EVGA would be forced to react more swiftly to this issue.
INTEL 12900KS at 5700, allcore 5450 GSKILL 4000 DDR32Gb ASUS STRIX Z690 DR4 ASUS RTX 3090 OC STRIX LianLi
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 11:18:26
(permalink)
famich
Guys, I do really really feel for you . If you could start a Facebook group or a petition, EVGA would be forced to react more swiftly to this issue.
It's sucks... And i have been happy with my Previous cards from EVGA in the past. I don't know what's happening with them..
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 11:20:29
(permalink)
J0NOX
Update:
Got an update from EVGA about the whole "re-certified" card thing I and other have experienced:
I apologize for the confusion. We only replace the cards with brand new ones if they were purchased within 30 days. Since the RMA request was out of that 30 day period, we replaced it with a re-certified card that was tested for the black screen issue as well as any other issues. You will not be getting the same black screen issue with 100% fans as before. Any cards that are shipped out from our EU RMA department after 8/31/16 will not have this issue.
I fell a little bit better now that I know this was suppose to happen and that it has been tested by EVGA.Though I'm not convinced about the "Any cards that are shipped out from our EU RMA department after 8/31/16" As I received my 2nd rma from EVGA on the 9th of September and that still had the black screen issue.
I'll test the card out later tonight and see if it black screens, if it does I'll send it back to Amazon.
For me over the phone, they said i will get a brand new one.. they did not specify i would be getting a refurb. And also it had finger prints on the top heat plate and side logo. luckily there was still tape on the side. But still. not cool. Still trying to get a hold of them..
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 11:21:55
(permalink)
Jordanluke
Consar
i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c
That ain't right.
that sure is hot... my replacement is getting quite hotter than normal as well compared to the original i had with the problem
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jlp209
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 12:11:58
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nautics889
Jordanluke
Consar
i got my replacement from amazon. I think i got the worst FTW lol. 1898mhz@80c
That ain't right.
that sure is hot... my replacement is getting quite hotter than normal as well compared to the original i had with the problem
Decided to RMA my hybrid card for a refund and will eat the re-stocking fee. Not worth it. I wonder if my card was refurbished as well, my packaging was identical to how you describe yours, absent the fingerprint. Also my temps were much warmer than the original faulty card I got. While gaming with a custom fan curve my temps were mid 50's. I think there's no point in getting a Hybrid at all if these "revised" cards run hotter. And the fact that ACX style non-FTW cards only run about 15 degrees warmer while gaming from what I've seen, are much quieter, and have no tech issues.
Asus ROG Strix Z390-I / i9 9900K @ 4.8ghz / Noctua NH-U12A / EVGA RTX 3080 Ti FTW3 Ultra / 32 gb G.Skill DDR4 3600 ram / Inland Premium 2TB NVMe SSD / WD 4TB SSD / LG 27GN950 4K 144hz monitor / Silverstone SX1000 PSU / Lian Li TU150 ITX case
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zell2004
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 13:09:21
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Support has gone from good to bad in the last couple of days. I am wondering if they are having more trouble than they can handle. I got a mail from UPS pretty early today so atleast i know they have received both the original defect card and the defect RMA card.
I am getting a bad feeling reading the other replies in this thread. Since i got a New sales package on the first RMA i sent both Boxes back With UPS, not that it really matters. this thing has taken more than my 30 days to deliver the card back to where i bought i anyway.
The thing that still bugs me alot is that i paid collateral for the Advanced RMA. And they mess up and send a defective card. And then they create a standard RMA without sending me a New card. So after i sent both Cards back im out €750+€750(collateral) AND i have no Cards. I would atleast they could cross ship, but no such luck. I mean, in no way is this Whole thing my fault. I just wanted to support EVGA as i was real happy With my two 780SC. And it feels like support is only handing out sorry`s and forwarding my wishes to RMA Department. Who has not once sent me a mail or given me a answer through the person i have been talking to on email.
The frustration is growing. :p
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StijnDC
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/22 13:10:11
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I can get the EVGA GTX 1080 Classified for the same price as the GTX 1080 FTW, good deal ? Is it a different PCB than FTW ? With no issues ?
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