Avisari
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 02:21:30
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FljpFl0p
Any idea how long does it take from the time they receive the card until they send out the new card? They received mine last Friday base on the courier tracking but the RMA status only got updated today.
I've seen posts ranging from 2-3 weeks, but it will probably come down to availability. They had more in stock last week, and hopefully they saved some as a reserve for people RMA's.
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maxheadroom101
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 02:29:40
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FljpFl0p
Any idea how long does it take from the time they receive the card until they send out the new card? They received mine last Friday base on the courier tracking but the RMA status only got updated today.
They state 1-3 days turnaround. I'd give them a call. They had a 'technical issue' last week that was preventing them from sending anything out but that's been resolved now. Mine shipped Friday afternoon
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PeterFreeman
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 02:52:21
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Hi,
Just a quick update since my last post and receiving my replacement. It's been running fine for 2 weeks now. Overclocks pretty well (Managed 125 gpu, 575 mem stable at 65c on air, throttling to 2088/76 at full load, no voltage change). As mentioned in previous post, slightly lower "out of the box" boost at 2012mhz (first card was 2025mhz) however, the important bit... not one black screen so far.
Games/Benchmarks played at great length,
Arkham Knight
Overwatch
Outlast
Everspace
Metro LL redux
South Park
Subnautica
3dmark
Heaven (left running all night all settings on @ 1440p DSR to 1080p monitor)
Hopefully this should lay any fears to rest for people receiving replacement cards.
Cheers,
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FljpFl0p
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 03:03:19
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maxheadroom101
FljpFl0p
Any idea how long does it take from the time they receive the card until they send out the new card? They received mine last Friday base on the courier tracking but the RMA status only got updated today.
They state 1-3 days turnaround. I'd give them a call. They had a 'technical issue' last week that was preventing them from sending anything out but that's been resolved now. Mine shipped Friday afternoon
Mine's the Asia support though so there'll probably be less people RMAing, but also less stock, I'll just wait another day or two before contacting them, see how it goes.
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metaphoria
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 03:22:45
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costersall
Ugh I'm happy and sad to find this thread. My 1080 FTW has been doing the exact same thing and I'm glad its not just me. I'm in Canada so I can only imagine what fun I'm going to have RMA'ing this damn card. I had the exact same feeling, usually those of us in Canada get snubbed if the manufacturer doesn't have any repair locations in the country. For example, MSI has 2, one in Ontario and one in BC, but EVGA only has their HQ in Brea, California. But don't worry, they offered me a free Advanced RMA regardless, and sent it Worldwide Expedited (3 business days), so I'd recommend giving their customer support a call and requesting something similar. If you're just out of the 30 day window, it might be tough to a get a brand new replacement, but it's worth a shot anyway.
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Jordanluke
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 04:32:11
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I really wish EVGA would specify on what the exact cause of this problem is. I've had some slight coil whine on my PSU for a while now, and I'm starting to think that maybe that's a factor in the BS 100% issue. Saying that my 780ti works no problem but the 1080 does need 2x 6 pins so maybe....
I only seem to get the issue in WoW too. Yesterday I underclocked the card by 75mhz and played all afternoon and I didn't get the problem once.
Submitted my 2nd RMA anyway, I guess if that comes back with the same problem then I need to look to my rig.
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Ksmillie
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 08:40:59
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just submitted my first RMA for a card that has been barely used at all. I bought the card on the 26th Aug and started experiencing the same issues and sadly it was too late for me to return to where i bought it as it is just past the 28 day refund. Whats the chances of my RMA giving me a refurb card instead of a brand new retail one with EVGA for a card that is isn't even a month old at this point. My card arrived from Ebuyer on the 8th Sept.
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Avisari
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 08:43:57
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Ksmillie
just submitted my first RMA for a card that has been barely used at all. I bought the card on the 26th Aug and started experiencing the same issues and sadly it was too late for me to return to where i bought it as it is just past the 28 day refund. Whats the chances of my RMA giving me a refurb card instead of a brand new retail one with EVGA for a card that is isn't even a month old at this point. My card arrived from Ebuyer on the 8th Sept.
Since it's bought before the issue was found and you're experiencing it you should get a new card through RMA.
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Ksmillie
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 08:45:46
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Avisari
Ksmillie
just submitted my first RMA for a card that has been barely used at all. I bought the card on the 26th Aug and started experiencing the same issues and sadly it was too late for me to return to where i bought it as it is just past the 28 day refund. Whats the chances of my RMA giving me a refurb card instead of a brand new retail one with EVGA for a card that is isn't even a month old at this point. My card arrived from Ebuyer on the 8th Sept.
Since it's bought before the issue was found and you're experiencing it you should get a new card through RMA.
Well thats good! Just hope I don't get F'd by the RMA F ups that EVGA has been doing. Although they say its resolved... We will see.
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costersall
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 08:59:27
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They are sending me a new card first then I'm returning mine. They say "If the card was shipped from our warehouse from
August 30th, 2016 or later, it will not be getting the same issue as before"
So it better not! :)
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Ksmillie
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 09:10:04
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costersall
They are sending me a new card first then I'm returning mine. They say "If the card was shipped from our warehouse from
August 30th, 2016 or later, it will not be getting the same issue as before"
So it better not! :)
Well just got confirmation that my RMA is already down as new replacement already and is confirmed i'll be getting a brand new in the box retail version, So lets hope this "fix" has been truly fixed.
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 09:15:18
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D1as23
another one bites the dust...
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
opened the support ticket the same day and got this reply from EVGA EU:
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.
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nautics889
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 09:27:11
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Ksmillie
just submitted my first RMA for a card that has been barely used at all. I bought the card on the 26th Aug and started experiencing the same issues and sadly it was too late for me to return to where i bought it as it is just past the 28 day refund. Whats the chances of my RMA giving me a refurb card instead of a brand new retail one with EVGA for a card that is isn't even a month old at this point. My card arrived from Ebuyer on the 8th Sept.
a good chance, i bought my first card august 10th, and they first sent me a refurbished one which i was unaware that they would be doing that. i spoke to the escalations department, and they were ok in sending me a new one. so far i'm waiting on the shipment of the new product. so far with frustrations, the customer service is top notch. give them a call ASAP
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D1as23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 09:32:46
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nautics889
D1as23
another one bites the dust...
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
opened the support ticket the same day and got this reply from EVGA EU:
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.
They offered me the possibility of Advanced RMA (but not free). In insight, that would be good since I am a EU costumer, bought this card in amazon.com and currently live in Dubai so the card is to be pick-up here to go to Germany. And by the looks of it, this all process is going to take longer than it could be: on Friday when I received EVGA's reply, they mentioned that the pick-up would be scheduled after the RMA request was done by me on their site. Did it within 1 hour but no pick-up scheduled on friday. Today I had to send another message about it and received the following reply: "I am sorry that we were note able to create the Pick-Up on friday, but it has now been requested and I will contact you withe the tracking information as soon as it is available." This was 7 hours ago and until now no more information... So 3 days have passed already (in Dubai they could have done the pick-up on saturday) and until now nothing is happening... Just ticket opened and RMA approved. What is more troublesome is that when I asked confirmation that I will receive a new card as replacement I received this answer: "Usually a replacement for a new card is only available within 30 days of the purchase date, but in this case we still should be able to send you a new card." ****?! I am within the 30 days! Bought it on 30 August!
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Ksmillie
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 09:41:22
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D1as23
nautics889
D1as23
another one bites the dust...
first time the BS + 100% fans happened to me was last Friday (ordered from amazon on 30 august) after 15 min of SWBF.
opened the support ticket the same day and got this reply from EVGA EU:
"We apologize for the problem you are experiencing with the card and we would of course like to offer you a RMA as well as a Pick-Up for the card. Please let us know when you would like us to create the Pick-Up after you have created the RMA request. The Pick-Up is usually carried out on the next business day after it has been created.
(...)
Important: Please note that you have to send your item without accessories and in factory condition.
Also, please do not use the original Box for shipping if you would like to keep it."
This is a pain in the neck but if everything goes as planned and mentioned above, i can only praise EVGA for their excellent costumer service.
Now waiting for the RMA to be approved. I just hope they do not send a refurbish / re-certified card, but a NEW card and that the issue is fixed.
i would have called them directly or use the support chat to get an Advanced RMA free of charge to get the replacement first.
They offered me the possibility of Advanced RMA (but not free).
In insight, that would be good since I am a EU costumer, bought this card in amazon.com and currently live in Dubai so the card is to be pick-up here to go to Germany.
And by the looks of it, this all process is going to take longer than it could be: on Friday when I received EVGA's reply, they mentioned that the pick-up would be scheduled after the RMA request was done by me on their site. Did it within 1 hour but no pick-up scheduled on friday. Today I had to send another message about it and received the following reply:
"I am sorry that we were note able to create the Pick-Up on friday, but it has now been requested and I will contact you withe the tracking information as soon as it is available."
This was 7 hours ago and until now no more information...
So 3 days have passed already (in Dubai they could have done the pick-up on saturday) and until now nothing is happening... Just ticket opened and RMA approved.
What is more troublesome is that when I asked confirmation that I will receive a new card as replacement I received this answer:
"Usually a replacement for a new card is only available within 30 days of the purchase date, but in this case we still should be able to send you a new card."
****?! I am within the 30 days! Bought it on 30 August!
They will surely give you a new in box retail version as the problem was before they found and fixed the issue which was announced on the 31st of Aug, that being said anyone who has bought before the "fix" was implemented will be getting a new in box version of the card, According to EVGA anyhow but we will see I suppose if you do by chance get a refurb card call them as soon as possible or email them too get a new in the box version sent too you. I have just done my RMA within an hour or so and they did confirm I would be getting a new in the box replacement and I bought mine on the 26th of Aug, So it is a high chance for you to get a brand new one.
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msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 11:48:39
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Ksmillie
I have just done my RMA within an hour or so and they did confirm I would be getting a new in the box replacement and I bought mine on the 26th of Aug, So it is a high chance for you to get a brand new one.
FYI: I was also confirmed to be getting a 'new' card but I was shipped a used card (the same happened to others) - so you might want to call EVGA and get a verbal confirmation.
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jlp209
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 12:01:42
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I received an RMA card on 9/16 in a plain black box without any retail box. Card looked new but I couldn't be sure and didn't want to risk the problem happening again despite the "fix." Sent it back, we all deserve new cards if RMA within 30 days of purchase- in sealed retail packaging.
Asus ROG Strix Z390-I / i9 9900K @ 4.8ghz / Noctua NH-U12A / EVGA RTX 3080 Ti FTW3 Ultra / 32 gb G.Skill DDR4 3600 ram / Inland Premium 2TB NVMe SSD / WD 4TB SSD / LG 27GN950 4K 144hz monitor / Silverstone SX1000 PSU / Lian Li TU150 ITX case
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Arsenic13
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 12:44:23
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Wish I saw this thread last week, but already done with the RMA order process. Went the route of a cross-ship RMA due to this being a gift and normal means meaning ship to gifter first. But I don't go card-less for three weeks, so that's nice. This required me to temporarily pay full price again, but as long as it's fixed I'm happy. For me, this issue only happened with GTAV after about an hour or so randomly. No other game ticked it, but then again I'm not able to play for hours on end these days. Fury3D at 100% load for over an hour though was fine, so idk. costersall
They say "If the card was shipped from our warehouse from August 30th, 2016 or later, it will not be getting the same issue as before" Had mine ordered 8/25 D: talk about luck. But here's hoping this is true. I want to just play issue free. My CS guy sounded a little nervous on the phone, but he sorted me out.
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Maverick827
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/26 16:15:08
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Just got my replacement in the mail and installed it. Will be playing some games tonight to see how it fares. I'm embarrassed to say, but I can't seem to get the old card to fit back in the box the same way it came. It's a Hybrid, so the radiator placement is a bit awkward. Does anyone happen to have a picture of how it comes packaged? I'm fairly certain I remembered the way it came, but it's still just not adding up... 
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Dungeoncrawler
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 00:26:07
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UPDATE: 24 hour tech support ftw! spoke with tech support - i detailed the issue, the gentleman was polite and straight to the point. he completed my advance rma, i uploaded a pic of my receipt, and he informed me it would be approved within 24 hours. i paid $44 for the advanced rma. basically they send you the new card with a return label. they use a CC as secured collateral, and give you 14 days to send back the defective card before they charge the CC full price for the new card. sound as a pound :) edit - could someone who did the advanced rma tell me if they send the replacement card by itself or in new packaging? Thanks.
post edited by Dungeoncrawler - 2016/09/27 00:30:26
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tehbigbug
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 00:34:33
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What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
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Dungeoncrawler
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 01:12:26
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tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed. now if only the 1080ti is released in time for me to get the step-up :P
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Avisari
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 01:13:54
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Dungeoncrawler
tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed.
You could ask about it, and maybe get the money back.
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Dungeoncrawler
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 01:18:34
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Avisari
Dungeoncrawler
tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed.
You could ask about it, and maybe get the money back.
think i might try that - thanks :)
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maxheadroom101
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 01:54:15
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Dungeoncrawler
Avisari
Dungeoncrawler
tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed.
You could ask about it, and maybe get the money back.
think i might try that - thanks :)
Count yourself lucky you don't live in the EU. 'Advanced RMA' here means you pay for the new card. In full. €670. Then they refund it when you send the old one back (Although when that one doesn't work either and you're out over €1200 and have no cards you tend to make this face :/ )
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Avisari
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 02:00:04
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maxheadroom101
Dungeoncrawler
Avisari
Dungeoncrawler
tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed.
You could ask about it, and maybe get the money back.
think i might try that - thanks :)
Count yourself lucky you don't live in the EU. 'Advanced RMA' here means you pay for the new card. In full.
€670.
Then they refund it when you send the old one back
(Although when that one doesn't work either and you're out over €1200 and have no cards you tend to make this face :/ )
Oh? It was my understanding that there isn't an Advanced RMA outside of NA. Is it a special "Advanced" RMA for this issue?
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FljpFl0p
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 02:28:50
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maxheadroom101
Dungeoncrawler
Avisari
Dungeoncrawler
tehbigbug
What happened to the free Advanced RMAs they were giving out earlier? Now they're asking you to pay extra for their mistake to be fixed? That's just wrong...
darn, wish i'd known about the free part :(. personally i didn't ask about it, i simply purchased the option since i only had 24hrs before my 30 days passed.
You could ask about it, and maybe get the money back.
think i might try that - thanks :)
Count yourself lucky you don't live in the EU. 'Advanced RMA' here means you pay for the new card. In full.
€670.
Then they refund it when you send the old one back
(Although when that one doesn't work either and you're out over €1200 and have no cards you tend to make this face :/ )
Lol, that's still better than Asia, I can't even pay in full for another card even if I wanted to.
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maxheadroom101
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 02:42:56
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Oh? It was my understanding that there isn't an Advanced RMA outside of NA. Is it a special "Advanced" RMA for this issue?
They Still call it an Advanced RMA but you're basically just buying another card. Except the purchase date is still logged on the invoice as the purchase date of your 'original' card. So no matter how many RMAs you go through the purchase date stays the same. This is how people who are on their 3rd RMA are now being send refurbished cards and being told "Sorry, you're over 30 days. We cant replace with new anymore"
Lol, that's still better than Asia, I can't even pay in full for another card even if I wanted to.
Went with EVGA mainly because of everything ive heard about their wonderful customer service but im starting to think that should come with the qualifier "....if you're American"
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FljpFl0p
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 03:03:44
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maxheadroom101
Lol, that's still better than Asia, I can't even pay in full for another card even if I wanted to.
Went with EVGA mainly because of everything ive heard about their wonderful customer service but im starting to think that should come with the qualifier "....if you're American"
Exactly what I thought, this is my first EVGA product, was eager to contact their support after having the black screen to witness the legendary customer service, just to find out none of it exists outside of US.
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zell2004
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/27 04:12:07
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Evga sent my 2. replacement with UPS express. 1 day from Germany to Norway! So that was quite nice. The replacement card was new as promised. Im at work now so i wont be available to test it untill later tonight.
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