drwhiteboy
Not to hijack the thread - but this same thing happened to me when I would load a checkpoint playing Doom 2016. On my 1070 FTW. It may just be that game because it's doing the same thing on the new 1070 I just RMA'd.

tehbigbug
For anyone wanting to know about EVGA serial numbers, here's what I was told by a rep:
"The first two digits correlate to the year, so 16 being for 2016, the third digit designates the product type, 0 being power supply, 1 being graphics card, 2 being motherboard, etc. Then the 4th and 5th number designates the factory is was manufactured in, as far as I know. The 6th digit signifies the warranty length, this particular one being a 3, for 3 years, while 7,8,9 and 10 are the part number. The 11th digit is for the region it's sold in and the last 5 digits are simply the serial number sequence."

jlp209
My latest replacement card was sealed but in that solid black box that comes inside the regular retail box. It didn't come with the regular retail box. Curious if anyone else is receiving replacement 1080's like this. I assume that means the card has been checked prior to shipping, fine by me. 

JonIrenicus
Good morning everyone. 
 
So, my rma was approved. Obviously. But I have a question. I was approved for pick-up rma, but in the mail I got, it doesn' t say something. How do I continue from now on? Should I wait for someone to call me, or should I go directly to the courier office and send the defective card back without paying anything?
 
And something else. Should I keep my retail box and send only the black box? I want my new card to come with its box and as I' ve read, this is not always the case.

JPS2K5

JonIrenicus
Good morning everyone. 
 
So, my rma was approved. Obviously. But I have a question. I was approved for pick-up rma, but in the mail I got, it doesn' t say something. How do I continue from now on? Should I wait for someone to call me, or should I go directly to the courier office and send the defective card back without paying anything?
 
And something else. Should I keep my retail box and send only the black box? I want my new card to come with its box and as I' ve read, this is not always the case.

You call EVGA, give them the RMA ID or RMA#, and they will arrange the pickup. According to the email you should only send the card and no extras, so you could keep the outer box.

,
So still no official word from EVGA ? It looks to me it's going to be a long wait to get my hands on a GTX 1080 FTW card that works 100%. I am really looking forward to buying this card, I hope it doesn't take 3 months to get it.
[/quote

Aha don ´t you go with another brand. .? I got Gigabyte G1 with EVGA hybrid cooler and with FTW BIOS- 1221MHZ all the way- I could not use the blower fan for PWMand RAM as Giga has got non ref PCB , but apart from that all is well. FTW must have a design flaw must probably on the PCB.

vaxutopia
Shouldn't we start a sharepoint/google doc to centralise information about our cards 1080 FTW (shipping date, geographical location, serial number, RMA or not, Boost clock, temp....)
It would ease the understanding of the problem and have a better view.
 
Reading all these pages, it seems that Evga has not a full understanding of what goes wrong. 
 
I do not have enough time to play intensively to check if my new RMA card from last week is fully reliable.

drwhiteboy

msweeney23
 
I am quite confident that the problem is hardware related, because once I got my RMA and before I installed it - I booted up Elite and caused a crash immediately. Then I performed a DDU, uninstalled the card, installed the RMA, installed the drivers, and a quick test of Elite showed the problem to be gone.
 
Nothing else changed, I used the same version of the drivers, same power connectors, same PCIe slot etc. etc. And this is not a heat problem because I could boot the machine cold and make it crash within 5 minutes after boot in Elite Dangerous without even leaving the station.
 
The problem that most of us were seeing was specifically a black screen with the fans on the GPU going haywire - like 4000+rpm or something. Not sure if you are seeing the same issue?

Yeah that describes my issue perfectly. 
Doom briefly worked for me when I first tried playing the game. About 3 hours into it I had my first black screen with the GPU blasting full speed requiring a hard reset. Over the course of 2 weeks I attempted to play the game about 10 more times. Each checkpoint load resulted in the crash. Fearing for the GPU's health I stopped trying altogether and yelled at Bethesda support. Seems like this issue wasn't uncommon on their forums but they had no real advice. About a month and a half later I decided to give it another attempt thinking that maybe they had patched the game. To my surprise the game worked and I was able to make it near the end. Unfortunately, later that week, I came home to a black screen and the fans blasting just like they did when Doom crashed only this time the game wasn't running. I was unable to tell how long they had been running like that as I was out for a couple hours. I hard reset the computer and everything was fine. I did not boot Doom in the interim. The following evening I went to bed and woke up to the same issue. Again, I was unable to assess how long the fans had been blasting - probably half the night. This time the GPU was dead. Could only get monitor signal from my motherboard - Windows would not recognize the card. 

RMA'd the card and everything looks OK with the new card for now. 
I will not touch DOOM again as its the only game giving me this issue. I have no idea if it was the game that sped up the death of the card or if it was some underlying hardware issue. Just posting my story in case anybody is experiencing anything similar. 

msweeney23

Trelor
The card was in a 100% sealed retail box, it was missing the extra fan screws, the product manuals, and a few other things too.  I bet that they are testing / inspecting the cards and someone dropped it and then put it back into the box threw a seal on it and sent it out.  Chris from EVGA has already apologized for this and they will be replacing the card again as he knows that this is also unacceptable too.

 
Wait, did your RMA card come in an EVGA box? Mine came in a EVGA box with no software, manual or power connectors. I sent my old card back in the same box and kept the original retail box with all the accessories.

J0NOX
 
wow, I'm on my 3rd RMA 1080 ftw (4th card) from Evga and I was never handed a recertified card before. My 4th card is arriving tomorrow so I'll have to see.
 
Amazon have kindly extended my 30 day return to 60, if I get any problems this time round I'm getting a full refund and going else where.

J0NOX
 
I contacted Amazon though their Contact Us page.  https://www.amazon.co.uk/gp/help/customer/contact-us (UK ofc)
 
Choose "An order I placed" > "choose a different order" > selected my Evga 1080 ftw > then continue to "Tell us more about your issue".
 
Just explained the situation that my order was going back and forth to Evga, and that each card was having the black screen + fan issue.
 
They said if it comes back again with any problems just send it back to us. That's when they extended my return to 60 days to ensure I have enough time to test the card out.
 
If there is a problem with the card all I need to reply to the last email Amazon sent me and they will create a personal return label. Just need to send it back then and done.

robin15243
I've read this entire thread and I am worried with buying a FTW edition. Even after several RMA's after the 'fix date' people seem to have issues. I think it is a better option to go with the Classified instead. In my Country the Classy is 2$ cheaper than the FTW anyway. 

What do you guys think?