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Fresh reports suggest New World is again helping brick expensive Nvidia GPUs

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rjohnson11
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2021/09/30 05:21:18 (permalink)
https://www.pcgamer.com/new-world-making-gpus-unwell-again/
 
Uh oh, it looks like New World might be the catalyst for a few more bricked GPUs. During the recent ill-fated beta test it was discovered that a combination of factors were resulting in high-end Nvidia GPUs getting bricked while playing Amazon's MMO. And now there are anecdotal reports that it's happening again. The original issue surrounded New World allowing uncapped frame rates in its menu screen, which lead to spiking power draw for big boi GPUs, and those, primarily EVGA-built cards subsequently popping their chips with a crackle and fizz. 
 
For its part EVGA fessed up, and said that some dodgy soldering on the MOSFETs of a small batch of cards was responsible, and that in reality it had only received around two dozen dead GeForce RTX 3090 cards as a result of the New World GPU catastrophe. Those were replaced without issue, as soon as the problem was reported, which is a pretty solid response from the company. On the Amazon side, while it contended that "the New World Closed Beta is safe to play" it did quickly implement a patch which capped the frame rates in the menu screen anyways.
 
So, it's strange to see reports that it's happening again in the final release. Our Alan has been elbow deep in the game's innards, testing New World's best settings and performance, and hasn't bricked any GPUs so far, though is seeing a few oddities. Even with fps caps enabled in the Nvidia Control Panel, and in the game, players are reporting graphics card failures, and not necessarily on EVGA cards either. At the time of the closed beta there were a few reports of Gigabyte GPUs having a similar issue, and that seems to be rearing its ugly head again.
 
Winfuture reports that it's had issues with a Gigabyte RTX 3090 because of various trigger points that can reportedly put extra strain on the graphics card in your machine. It cites an spike in load when changing graphics card settings, and that in its case simply closing the game bricked its card. "The fans howl to 100 percent, the screen goes black, the PC says goodbye."
 
Not fun.
 
In our testing Alan has noticed that when changing the graphics settings the game does go through a hard refresh, where the engine seems to want to draw the whole scene again, from low poly models, adding more and more detail from there. That seems to put a lot of strain on your system, often hitting 100% GPU load just from switching around some graphics options.
 
It does bear saying that we've not seen a card fall over in our experience yet, and a lot of people on the team have been playing New World out of morbid curiosity. There's also the fact that even under 100% load your GPU should be able to cope, which again speaks to potentially already existing, underlying factors in the manufacturing of the graphics cards that have actually bricked as a result of running the game.
 
This is something that we're going to need to keep an eye on, and if you've experienced any issues with New World and your graphics card please get in touch and let us know what's been going on with your setup.
 
This doesn't sound good. 
 
 

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    evga1081
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 07:39:49 (permalink)
    It sounds like there is something within Amazon’s code that is pushing cards beyond their existing software/firmware safety margins. Wonder what is going on underneath all that code.
    #2
    aka_STEVE_b
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 07:55:25 (permalink)
    Pretty sure it's definitely an issue with a new team of untested coders working for Amazon - that don't know completely what they are doing....
    ..which isn't to say the hardware isn't partially to blame, but mostly I think the code is garbage from the team at Amazon.

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    Cool GTX
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 08:05:16 (permalink)
    Very odd IMO .... software should never be able to overtax hardware ... hardware limits should kick-in way before damage is possible ?
     
    Spiking frame rates in games - especially during menus & other "non-play areas" - Is Not New
     
    Anyways, the "Stop Gap" seems to simply --> Enable your frame rate limits in Nvidia Control Panel

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    #4
    Hoggle
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 08:24:08 (permalink)
    I wonder how long people played before the cards died. It could be after people fight the queue to get into the game they just don’t want to log our and are keeping the game running for long periods of time and that is the problem.

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    Sajin
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 11:40:46 (permalink)
    Just weeding out the poorly built cards. 👍
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    Aapje
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/09/30 14:25:24 (permalink)
    Reviewers that disassembled the cards have also found that poor heat pads were used and they could reduce the temps a lot by putting in better heat pads. It's honestly rather disappointing to see so many issues when these cards sell for premium prices. I understand that production is higher than ever, which probably is tough on the factories, but still.
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    cneuhauser
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/01 15:34:22 (permalink)
    aka_STEVE_b
    Pretty sure it's definitely an issue with a new team of untested coders working for Amazon - that don't know completely what they are doing....
    ..which isn't to say the hardware isn't partially to blame, but mostly I think the code is garbage from the team at Amazon.


    LMAO...always enjoy your posts, couldn't agree more...we should have left Bezos in orbit, never to return.

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    cneuhauser
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/01 15:35:32 (permalink)
    Aapje
    Reviewers that disassembled the cards have also found that poor heat pads were used and they could reduce the temps a lot by putting in better heat pads. It's honestly rather disappointing to see so many issues when these cards sell for premium prices. I understand that production is higher than ever, which probably is tough on the factories, but still.


    They are selling at premium, but were originally intended to be bargain bin type cards...funny how it happens that way. I'll wait for the 4000 series.

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    Nimroddaarkhon
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/01 15:42:35 (permalink)
    Can confirm, New World bricked my 3090 FTW3 Ultra. Just shipped it out for RMA today. Pretty disappointed with EVGA's hardware quality for the first time at this point.
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    Cool GTX
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/01 18:29:29 (permalink)
    Nimroddaarkhon
    Can confirm, New World bricked my 3090 FTW3 Ultra. Just shipped it out for RMA today. Pretty disappointed with EVGA's hardware quality for the first time at this point.


    What PSU are / were you using ?

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    moot14
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/02 17:10:15 (permalink)
    Wow, this is awful. So odd that a game can do this to hardware
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    Nimroddaarkhon
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/03 09:35:44 (permalink)
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    ZoranC
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    Re: Fresh reports suggest New World is again helping brick expensive Nvidia GPUs 2021/10/03 13:59:36 (permalink)
    aka_STEVE_b
    Pretty sure it's definitely an issue with a new team of untested coders working for Amazon - that don't know completely what they are doing....
    ..which isn't to say the hardware isn't partially to blame, but mostly I think the code is garbage from the team at Amazon.

     
    Maybe it is Amazon, maybe it is not, maybe it is more than one culprit and New World is victim of “perfect storm”. Sometimes culprit can be in more than one place at the same time and it takes “perfect storm” to expose underlying issue.
     
    In one of troubleshooting efforts I have been lead on number of corporate servers started unexplainably intermittently “freezing”. I’ve managed to trace culprit to combination of two pieces of software stepping on each other IF server they ran on had certain version of Windows. But if only one of them is installed or Windows version changed everything ran fine.
     
    So we can’t know with any certainty until all vendors get on top of this.
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