MadmanRB
Yeah with any luck this is a hiccup, but kind of figured this may happen with Trumps Tariffs and the like

 
It was a self inflected wound. They released mediocre products that failed to sell. 

• Overpriced and poorly design cases 
• Overpriced and poorly design keyboards ($150 to under $50 within 6 months on the market)
• Trying to enter gaming laptop market that is dominated by way bigger companies

 
EVGA was suppose to be a premium brand, but they branched out in areas they really shouldn't be in. They can't compete with Corsair, Logitech, Razer or SteelSeries in the peripherals market. Who requires a different software version for each peripheral you have installed. When a company like Corsair notices a design issue, they don't ignore it, they release a new version to address it. People didn't like Corsair Gaming tramp stamp logo a few years ago, Corsair listened to customers feedback and did away with it.
 

To add to the above comment reel in the number of power supply models. Good gracious EVGA almost goes up in 50w increments with multiple versions per wattage. That's got to be costly to keep inventory, deal with vendors for so many models etc. I bet they could cut the psu line in half and see almost no sales loss. Just for example, if someone needs 630 watts, they can step from 600 to 700 without needing a 650 in there.

As for what Nvidia/intel might do if EVGA switches over. Who knows. The last company Nvidia screwed over was xfx if I remember right. That was when Nvidia was having issues getting the gtx 480 out the door and xfx picked up Radeon. Nvidia basically cut them off. I suppose they could do the same to EVGA. However if they were to do so, blackballing EVGA along with their insane pricing might just break the camel's back and see a large sale drop on the gaming side.

I called Karma on this and not to the employees but for the person in command. If you see the glassdoor reviews that alone says about how former and current employees see and feel about the CEO of the company. 

libastral
Looks like it's time to go AMD.

It's feel logic, but i founded some old news when Gainward was mad on ATI and some persons of OC left it and joined EVGA Europe.
 
I think it's not that simple to start making AMD products. I want to know more about such restrictions, but i don't think somebody from EVGA share this information.
 
Maybe for EVGA will be more simple to create new "brand"... i don't know... EMOBO maybe to just make AMD GPU and Motherboards.
 
I saw it everywhere... people want X570 motherboard from EVGA. Why they want it? Because of product quality, because of customer support. AMD showed nice products this year, maybe not excellent, but nice. And i see no reason to don't join this. When people ask: "Why EVGA don't make AMD products?" there is just one answer "EVGA make Intel and NVIDIA products.". No details why so? No engineers? Comlex development process? Need A LOT money (it's a good reason for such work!)?

 
It's likely EVGA has some sort of license with Intel (and NVidia), that if they start selling AMD products, they will lose some sort of 'preferred third party' status/deals. Also having to gear up for a whole separate line (not just branding, but packaging, advertising, product specialists, techs for BIOS, a whole lot more spare parts, training for servicing etc etc etc) may be too expensive for their operating budget. In saying that, at some point EVGA may have to review things if Intel don't get their shizz together soon, particularly if Intel continue keeping prices far above AMD for similar performing products.
 
 
 

libastral
Looks like it's time to go AMD.

It seems like a no-brainer. Still, I wonder about the logistics of the whole thing. They have never done AMD motherboards, one would figure there is a learning curve, and who knows how much time they have to steer the ship in the right direction.

vegajf51

lucidworld

libastral
Looks like it's time to go AMD.

It seems like a no-brainer. Still, I wonder about the logistics of the whole thing. They have never done AMD motherboards, one would figure there is a learning curve, and who knows how much time they have to steer the ship in the right direction.

EVGA has made AMD boards before, AM2+ Athlon 64 days so it has been awhile.

Glad some one caught it.

As for logistics, it can't be anyworse than trying to sell every preipheral known to man. Swap all those for amd mobos and I bet it's a net simplifier especially since you would be down by several production and procurement lines.

Also looking at the glass door stuff, I wonder if it isn't management like this that caused them to loose the kick-ass Mobo designers that all left around the end of x58.

Bruno747
Also looking at the glass door stuff, I wonder if it isn't management like this that caused them to loose the kick-ass Mobo designers that all left around the end of x58.

Yeah I do recall some crap happening way back then. I think it was Shansmi (spelling?) was one person in particular that was a big loss to EVGA, and I believe it was due to disagreements with management at the time. The X58 platform was probably the best to date in terms of 'it just works'. Great BIOS work.
 

bee144
New support hours, "Starting June 3rd, 2019 EVGA's global customer service office located in California, United States will be changing its hours of operation. The new hours of operation will be from 6AM PT to 10PM PT, 7 days a week. All support requests outside of this time will be processed in the order they are received the following business day. We appreciate your understanding and look forward to supporting all of your EVGA products. Thank You, EVGA Management""

Did they ever work weekends and holidays 24/7? The new hours are 16 hours a day, 7 days a week - that's pretty damn good imho. Many businesses run 9-5 Mon-Fri only.
 
But yeah.. amazing what a difference management can make. Look at FrozenCPU for an extreme example, lol.
 
 
 

Nereus

Bruno747
Also looking at the glass door stuff, I wonder if it isn't management like this that caused them to loose the kick-ass Mobo designers that all left around the end of x58.

Yeah I do recall some crap happening way back then. I think it was Shansmi (spelling?) was one person in particular that was a big loss to EVGA, and I believe it was due to disagreements with management at the time. The X58 platform was probably the best to date in terms of 'it just works'. Great BIOS work.
 

bee144
New support hours, "Starting June 3rd, 2019 EVGA's global customer service office located in California, United States will be changing its hours of operation. The new hours of operation will be from 6AM PT to 10PM PT, 7 days a week. All support requests outside of this time will be processed in the order they are received the following business day. We appreciate your understanding and look forward to supporting all of your EVGA products. Thank You, EVGA Management""

Did they ever work weekends and holidays 24/7? The new hours are 16 hours a day, 7 days a week - that's pretty damn good imho. Many businesses run 9-5 Mon-Fri only.
 
But yeah.. amazing what a difference management can make. Look at FrozenCPU for an extreme example, lol.
 
 
 

You mean Shamino Nereus??!? Or Shane, the web guy?

MSim

MadmanRB
Yeah with any luck this is a hiccup, but kind of figured this may happen with Trumps Tariffs and the like

 
It was a self inflected wound. They released mediocre products that failed to sell. 

• Overpriced and poorly design cases 
• Overpriced and poorly design keyboards ($150 to under $50 within 6 months on the market)
• Trying to enter gaming laptop market that is dominated by way bigger companies

 
EVGA was suppose to be a premium brand, but they branched out in areas they really shouldn't be in. They can't compete with Corsair, Logitech, Razer or SteelSeries in the peripherals market. Who requires a different software version for each peripheral you have installed. When a company like Corsair notices a design issue, they don't ignore it, they release a new version to address it. People didn't like Corsair Gaming tramp stamp logo a few years ago, Corsair listened to customers feedback and did away with it.
 

Just some random insight. EVGA has been deviating from it's core philosophy for awhile now. EVGA is not Cooler Master or Corsair, where they do well with peripherals and cases. Do what you do best with laser focus on specific things, not try to be another company (badly). Get back to video cards and mobos with a focus on customer support. Deviating from that is going to make a mess of things.

Market forces...
 
When you get into exclusivity agreements with component manufacturers and then those manufacturers loose mind share and performance dominance in the two sub sectors you cater to while at the same time experiencing the fallout from a series of product launch failures this is where you end up.
 
The C level would probably argue something like "Hence the attempt to diversify the product portfolio with products that fall outside the constraints of exclusivity agreements."
 
Blame intel for barely caring about the mainstream desktop segment and idling in its own complacency while price gouging for the same performance product year over year perpetually. Literally Sandy bridge was the last relevant architectural achievement. 
 
While your at it. Blame NVIDIA for price gouging as well. Their is not a prior precedent regarding pricing that would justify Nvidia recouping Turing R&D Capital expenditure in the first year of new product release.  Jensen fudged the numbers, misjudged the crypto market and consequently consumers and partners were given custody of the nonsense in the form of huge price hikes for Turing Silicon.
 
Business is about making big bets. Sometimes they pay off and sometimes they don't. Betting on NVIDIA and INTEL was a sure thing for many years. But those bets don't make it right and end up just enabling the anti consumer behavior that both Intel and NVIDIA have demonstrated recently.
 
Business is also about creating products and relationships that enable prosperity for all parties involved. The so called win, win , win.  A win for the manufacturer, a win for the distributor and a win for the consumer.
 
 
 

Well this explains the changes in support hours... Hopefully this does not impact customer service any more than it already has, EVGAs support is what separates EVGA from the rest of the flock. 

Nereus

wmmills

Nereus

Bruno747
Also looking at the glass door stuff, I wonder if it isn't management like this that caused them to loose the kick-ass Mobo designers that all left around the end of x58.

Yeah I do recall some crap happening way back then. I think it was Shansmi (spelling?) was one person in particular that was a big loss to EVGA, and I believe it was due to disagreements with management at the time. The X58 platform was probably the best to date in terms of 'it just works'. Great BIOS work.

bee144
New support hours, "Starting June 3rd, 2019 EVGA's global customer service office located in California, United States will be changing its hours of operation. The new hours of operation will be from 6AM PT to 10PM PT, 7 days a week. All support requests outside of this time will be processed in the order they are received the following business day. We appreciate your understanding and look forward to supporting all of your EVGA products. Thank You, EVGA Management""

Did they ever work weekends and holidays 24/7? The new hours are 16 hours a day, 7 days a week - that's pretty damn good imho. Many businesses run 9-5 Mon-Fri only.
But yeah.. amazing what a difference management can make. Look at FrozenCPU for an extreme example, lol.

You mean Shamino Nereus??!? Or Shane, the web guy?

I remember the name Shamino too, but I think it was Shansmi or something like that - he did a lot of the BIOS work back then. ..or maybe it was Shamino. Whatever, it was definitely a loss to EVGA.

I remember the story but not his name.  He was EVGA's top engineer who made amazing boards for them.  Asus came in and scooped him up after X58 hence why you still see amazing board from Asus and a somewhat plain board from EVGA imho.  I think EVGA has amazing boards for overclocking since the top guys design and build those boards but outside of that, there's nothing there.  No amazing design/ARGB on the boards or pump headers, decent working software or w/e Asus has been doing for years now.  Some might disagree and like what they have and others like myself want to see more but to each their own at the end of the day I guess.