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Helpful ReplyEVGA X79 Dark

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zerocool101
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Re:EVGA X79 Dark 2013/06/28 09:22:15 (permalink)
Awesome :) Just got added to the queue!!

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Halo_003
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Re:EVGA X79 Dark 2013/06/28 09:23:37 (permalink)
Not bad, thank you Jacob!
 
Better than I expected at least. Just signed up as well.

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Ultracidio
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Re:EVGA X79 Dark 2013/06/28 09:33:05 (permalink)
read that this promotion is not available in my country is beautiful thing, congratulations. I am unfortunate to be Italian?


 
jwb1a
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Re:EVGA X79 Dark 2013/06/28 09:34:23 (permalink)
When can we expect this to hit normal retail?
EVGA_JacobF
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Re:EVGA X79 Dark 2013/06/28 09:35:47 (permalink)
Ultracidio

read that this promotion is not available in my country is beautiful thing, congratulations. I am unfortunate to be Italian?

 
Looks like an error, it will be available in Europe also. We are fixing now.


EVGA_JacobF
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Re:EVGA X79 Dark 2013/06/28 09:36:08 (permalink)
jwb1a

When can we expect this to hit normal retail?

 
Early/Mid July.


Ultracidio
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Re:EVGA X79 Dark 2013/06/28 09:38:27 (permalink)
ok! then we must first send back our old x79 motherboard and then expect your response? I would not be without pc several days, because I work with my personal computers


 
maskedmenace
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Re:EVGA X79 Dark 2013/06/28 09:38:38 (permalink)
EVGA_JacobF

Ultracidio

read that this promotion is not available in my country is beautiful thing, congratulations. I am unfortunate to be Italian?


Looks like an error, it will be available in Europe also. We are fixing now.

Sir, 
 
I am impressed...This program looks to be better then I thought it would be.
 
I'll be sending a board in to try the new dark...Not getting my hopes up but, it just got a little brighter in this office.

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EVGA_JacobF
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Re:EVGA X79 Dark 2013/06/28 09:40:12 (permalink)
Ultracidio

ok! then we must first send back our old x79 motherboard and then expect your response? I would not be without pc several days, because I work with my personal computers

 
It is treated much like the EVGA Step-Up Program, once we receive the board it will take about 1-2 business days and we will send out the new one.


TheSidewinder
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Re:EVGA X79 Dark 2013/06/28 09:42:19 (permalink)
Jacob,
I called EVGA Support this week because my Classified went partly belly-up, which I posted about right here, and talked to Dave B.
 
This line from your announcement:
"If the board is not in working condition or has physical damage, the upgrade will be rejected or additional fees may apply"
 
gives me pause, because Dave said in his confirmation email to me:
"We understand that your board is malfunctioning and in need of RMA.  Per our discussion, you are waiting for the Dark, and whatever promo Jacob mentioned in the forums.  I see no reason that the failed DIMM slots you mentioned will exclude you from this promotion when it is finalized, as these types of issues will not exclude you from a normal Stepup."
 
So...... do I REALLY have to do an RMA on this partly bad board, to get a fully working board, and THEN have to use the new one for the Step-up so I'm not caught by that last bit about being  "rejected or have additional fees may apply" ?
 
Color me concerned.......
 

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Halo_003
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Re:EVGA X79 Dark 2013/06/28 09:45:30 (permalink)
EVGA_JacobF

Ultracidio

ok! then we must first send back our old x79 motherboard and then expect your response? I would not be without pc several days, because I work with my personal computers


It is treated much like the EVGA Step-Up Program, once we receive the board it will take about 1-2 business days and we will send out the new one.

 
Awesome. I have a few questions though.
 
1. I know on the X79 Classified it takes more voltage than other boards to get the same clocks, generally about .1V extra. does the Dark fix this?
2. Is USB stable on the Dark?
3. Is overclock potential better?
 
I assume yes to all of these but I'd like confirmation. Thanks. 

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EVGA_JacobF
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Re:EVGA X79 Dark 2013/06/28 09:47:57 (permalink)



Awesome. I have a few questions though.

1. I know on the X79 Classified it takes more voltage than other boards to get the same clocks, generally about .1V extra. does the Dark fix this?
2. Is USB stable on the Dark?
3. Is overclock potential better?

I assume yes to all of these but I'd like confirmation. Thanks. 

 
1. Yes
2. Yes
3. Yes
 
 


Ultracidio
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Re:EVGA X79 Dark 2013/06/28 09:49:50 (permalink)
jacob sorry for my noob question, but the courier to pick up my motherboard EVGA has sent me to you according to my registered address?


 
Halo_003
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Re:EVGA X79 Dark 2013/06/28 09:50:28 (permalink)
EVGA_JacobF


1. Yes
2. Yes
3. Yes



 
Thank you! 

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bdary
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Re:EVGA X79 Dark 2013/06/28 09:58:04 (permalink)
I'm happy for all you X79 users that had all the issue's and now finally looks like a good solution here.  Also happy to finally get some more news and info about this new board.  It's the last piece I need for my new build...


 
 
 
 
 
 
 
 
 
 
 
jotole
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Re:EVGA X79 Dark 2013/06/28 10:01:19 (permalink)
EVGA_JacobF

Ultracidio

read that this promotion is not available in my country is beautiful thing, congratulations. I am unfortunate to be Italian?


Looks like an error, it will be available in Europe also. We are fixing now.

 
Thank you very much for remembering EU on this occasion,
I'm waiting for it .............. ;).
doorules
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Re:EVGA X79 Dark 2013/06/28 10:09:31 (permalink)
Looking forward to some of you guys getting this mobo and seeing how it runs.

Hopefully evga has their bios in great running shape and all is well again. Would be really nice to see.  
Halo_003
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Re:EVGA X79 Dark 2013/06/28 10:10:18 (permalink)
doorules

Looking forward to some of you guys getting this mobo and seeing how it runs.

Hopefully evga has their bios in great running shape and all is well again. Would be really nice to see.  

 
I should be one of the first in the queue, hopefully it's good lol.

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EVGATech_ChrisB
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Re:EVGA X79 Dark 2013/06/28 10:20:20 (permalink)
Dear TheSidewinder,
 
I can confirm that you may participate in this promotion, but if the board is found to have physical damage causing this problem then you will be contacted once received.
 
 
 
TheSidewinder

Jacob,
I called EVGA Support this week because my Classified went partly belly-up, which I posted about right here, and talked to Dave B.

This line from your announcement:
"If the board is not in working condition or has physical damage, the upgrade will be rejected or additional fees may apply"

gives me pause, because Dave said in his confirmation email to me:
"We understand that your board is malfunctioning and in need of RMA.  Per our discussion, you are waiting for the Dark, and whatever promo Jacob mentioned in the forums.  I see no reason that the failed DIMM slots you mentioned will exclude you from this promotion when it is finalized, as these types of issues will not exclude you from a normal Stepup."

So...... do I REALLY have to do an RMA on this partly bad board, to get a fully working board, and THEN have to use the new one for the Step-up so I'm not caught by that last bit about being  "rejected or have additional fees may apply" ?

Color me concerned.......






EVGATech_ChrisB
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Re:EVGA X79 Dark 2013/06/28 10:23:47 (permalink)
Hi,
 
I can confirm that this error was fixed and our EU customers may enter into the program.
 
 
EVGA_JacobF

Ultracidio

read that this promotion is not available in my country is beautiful thing, congratulations. I am unfortunate to be Italian?


Looks like an error, it will be available in Europe also. We are fixing now.





Ultracidio
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Re:EVGA X79 Dark 2013/06/28 10:25:35 (permalink)
ty ChrisB... but the courier to pick up my motherboard EVGA has sent me to you according to my registered address?


 
EVGATech_ChrisB
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Re:EVGA X79 Dark 2013/06/28 10:30:49 (permalink)
Dear Ultracidio,
 
I am very sorry as I am a little confused by your question. I can confirm that after the board becomes available you will be in a queue and once approved and paid you will need to send your product into your local EVGA office at your own expense and then once received we will ship the new X79 Dark upgrade product with the shipping option that you selected and paid for on the next phase of this promotion.
 
 
Ultracidio

jacob sorry for my noob question, but the courier to pick up my motherboard EVGA has sent me to you according to my registered address?


post edited by EVGATech_ChrisB - 2013/06/28 10:34:46



Ultracidio
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Re:EVGA X79 Dark 2013/06/28 10:34:06 (permalink)
ok okay. I just want to know if I should send the courier and contact me with your address, or you will be sending a courier to my address I obviously paying shipping


 
Ultracidio
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Re:EVGA X79 Dark 2013/06/28 10:35:12 (permalink)
vs courier


 
EVGATech_ChrisB
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Re:EVGA X79 Dark 2013/06/28 10:36:24 (permalink)
Dear Ultracidio,
 
I can confirm that we will return the product once received with the shipping option that you choose on the upgrade process, but you will need to ship the product into us however you prefer once the process asks you to send in the product for this promotion.
 
Ultracidio

ok okay. I just want to know if I should send the courier and contact me with your address, or you will be sending a courier to my address I obviously paying shipping





Ultracidio
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Re:EVGA X79 Dark 2013/06/28 10:38:50 (permalink)
ok
thanks


 
bdary
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Re:EVGA X79 Dark 2013/06/28 10:46:37 (permalink)
doorules

Looking forward to some of you guys getting this mobo and seeing how it runs.

Hopefully evga has their bios in great running shape and all is well again. Would be really nice to see.  


I don't have a prior X79 board to replace, but I did activate the "Auto Notify" so I can get in line at launch time.  I will admit to being a bit nervous about jumping in right away before reviewers post back after all the previous issue's with the X79 line...
But I'll be posting up my thoughts of the board after I get one up & running here...


 
 
 
 
 
 
 
 
 
 
 
lowe0
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Re:EVGA X79 Dark 2013/06/28 11:02:14 (permalink)
Now that the Dark is finished, any plans to revisit existing X79 products for fixes? I really don't want to shell out $200 when I don't need any new features; all I need is for my current motherboard to work reliably.
EVGATech_ChrisB
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Re:EVGA X79 Dark 2013/06/28 11:08:16 (permalink)
Dear lowe0,
 
If you can please email me at chrisb@evga.com with any problems that you are having and I will do my best to work with you.
 
 
 
lowe0

Now that the Dark is finished, any plans to revisit existing X79 products for fixes? I really don't want to shell out $200 when I don't need any new features; all I need is for my current motherboard to work reliably.





zerocool101
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Re:EVGA X79 Dark 2013/06/28 11:15:15 (permalink)
With the step-up costing $200 for going from a x79 FTW.... what is the retail cost of the new EVGA Dark???

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