CalebCHey Lee. Thanks for the update. I notice this is going forward, but what about cards purchased previously to this change? Am I to assume that you are retroactively removing/downgrading benefits from previous purchases?
EVGATech_LeeMCalebCHey Lee. Thanks for the update. I notice this is going forward, but what about cards purchased previously to this change? Am I to assume that you are retroactively removing/downgrading benefits from previous purchases?Cards that were not in the Step-Up queue prior to these changes going into affect are subject to the new terms and conditions.
aegenesisI made the cutoff time but my step up got cancelled? Is there a way to reinstate it or am I screwed?
EVGATech_LeeMaegenesisI made the cutoff time but my step up got cancelled? Is there a way to reinstate it or am I screwed? Let me look into this.
aegenesisEVGATech_LeeMaegenesisI made the cutoff time but my step up got cancelled? Is there a way to reinstate it or am I screwed? Let me look into this.Sent you the step up id via PM, thank you.
yoysterHaving the same issue with my 1030. Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17.
EVGATech_DanielMyoysterHaving the same issue with my 1030. Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17. This is a programming issue. If you had made the request prior to the new terms nothing has changed for your request. We will hopefully have this addressed soon.
les_gartenEVGATech_DanielMyoysterHaving the same issue with my 1030. Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17. This is a programming issue. If you had made the request prior to the new terms nothing has changed for your request. We will hopefully have this addressed soon. I purchased the card, haven't received it yet. I purchased the card solely to "Step up", I am not interested in the card otherwise. It seems a fairer way to go would be to honor the terms that were in effect when the card was purchased, ie the invoice date, and the terms that were in effect at that time. If you went by the invoice date and the terms that were in effect at that time, this would not be an issue of course. EVGA can do I guess one of two things. It's probably a relatively small subset of customers, so EVGA can say screw 'em Or they could say, it's a small subset of customers, let's honor the agreement.
Grimlocksconsistent Star Citizen frames per second.
bcarg007I purchased a 1030 earlier this week, it is arriving today. Does your new rule change apply to those that made the purchase while the old rules were in place, but haven't received it yet? If so, that seems a little unprofessional from a company that has had such a great reputation for customer service, up to this point.
EVGATech_LeeMyoysterHaving the same issue with my 1030. Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17. Same issue. Your Step-Up is fine.
Jason22DouceLike many others, I too have bought a 1030, received it, registered it all before the step up policy change. What about us, do we get grandfathered in or are we all out of luck.