Hey Lee. Thanks for the update. I notice this is going forward, but what about cards purchased previously to this change? Am I to assume that you are retroactively removing/downgrading benefits from previous purchases?

CalebC
Hey Lee. Thanks for the update. I notice this is going forward, but what about cards purchased previously to this change? Am I to assume that you are retroactively removing/downgrading benefits from previous purchases?

Cards that were not in the Step-Up queue prior to these changes going into affect are subject to the new terms and conditions.

aegenesis
I made the cutoff time but my step up got cancelled? Is there a way to reinstate it or am I screwed?
 

 

Let me look into this.

aegenesis

EVGATech_LeeM

aegenesis
I made the cutoff time but my step up got cancelled? Is there a way to reinstate it or am I screwed?
 

Let me look into this.

Sent you the step up id via PM, thank you.

So, here's what happened.  We updated that section to display a message that non-eligible products do not qualify for the Step-Up program, and remove the option to start a new Step-Up.  This is more of a cosmetic thing, and doesn't effect products in the Step-Up queue.  Your Step-Ups in progress currently show Active on our end, so you're OK.

yoyster
Having the same issue with my 1030.  Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17.   

This is a programming issue. If you had made the request prior to the new terms nothing has changed for your request. We will hopefully have this addressed soon. 

yoyster
Having the same issue with my 1030.  Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17.   

Same issue.  Your Step-Up is fine.

EVGATech_LeeM

CalebC
Hey Lee. Thanks for the update. I notice this is going forward, but what about cards purchased previously to this change? Am I to assume that you are retroactively removing/downgrading benefits from previous purchases?

Cards that were not in the Step-Up queue prior to these changes going into affect are subject to the new terms and conditions.

So just to be clear, the 1650 I ordered December 30 and gets delivered later today is now no longer eligible to be stepped up to a 30 series card? That is extremely disappointing. Would've been nice if it had been changed with a "Any cards with a purchase invoice after today are not eligible."

I purchased a 1650 on January 1st, which has not yet arrived in the mail. The fact that it would be eligible for the step up program was a factor in my decision (going to a 3060 or 3050). It is a small disappointment, but I must note that EVGA is not delivering on their promises in this case:
 
"The EVGA Step-Up program gives you the peace of mind to purchase your product now, knowing you can upgrade to the latest parts that come out within the first 90 days from your purchase"

les_garten

EVGATech_DanielM

yoyster
Having the same issue with my 1030.  Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17.   

This is a programming issue. If you had made the request prior to the new terms nothing has changed for your request. We will hopefully have this addressed soon. 

I purchased the card, haven't received it yet.  I purchased the card solely to "Step up", I am not interested in the card otherwise.  It seems a fairer way to go would be to honor the terms that were in effect when the card was purchased, ie the invoice date, and the terms that were in effect at that time.
 
If you went by the invoice date and the terms that were in effect at that time, this would not be an issue of course.
 
EVGA can do I guess one of two things.
 
It's probably a relatively small subset of customers, so EVGA can say screw 'em
 
Or they could say, it's a small subset of customers, let's honor the agreement.

There might only be dozens or hundreds of us, but I already told my friends that this is going to be the origin story for some B tier anti-EVGA villain that shows up in season 4 of some god awful WB Superhero show. In the early 2020s, the GPU market was dire. In the early weeks of 2022, a desperate man found hope in an EVGA step up program. He had spent months registering for NewEgg shuffle GPU slots, Best Buy drops and AMD queues. He found out about B-stock drops only to have EVGA switch to Elite Members only the 2nd week he tried to buy one. Finally, finally, he managed to get a lowly 1650 from an overpriced antonline bundle. This was the final betrayal. The morning of the arrival of the GPU, EVGA destroyed his hopes of consistent Star Citizen frames per second.

Coming to Season of the Arrow/Flash reboot in 2028, the EVGAssassin.

Grimlocks
consistent Star Citizen frames per second.

This is clearly a fictional story lol

bcarg007
I purchased a 1030 earlier this week, it is arriving today.  Does your new rule change apply to those that made the purchase while the old rules were in place, but haven't received it yet?  If so, that seems a little unprofessional from a company that has had such a great reputation for customer service, up to this point. 

I think Lee made is clear earlier in this thread that even if you card was step-up able at the time of purchase they have retroactively removed the benefit.

Similar situation here. I’m still waiting for delivery of my low series card ordered in 2021 from an authorized retailer. I’ve never done business with EVGA, and was so relieved to have finally come up with a solution to finding a graphics card after over a year of struggling. I pray that they decide to honor cards purchased before the announcement. I wouldn’t have thought any company would just nuke folks out of a program and leave them sitting at a loss. I made sure to go through the fine print with a comb to make sure I was following everything to a “T.” I have no use for this card that I have purchased and solely bought it for use in the program before the policy had changed.

This leaves a super poor taste in my mouth as far as how this company operates at the moment and just to put it bluntly, “stinks.”

It will definitely be interesting to see how they respond to this.  I am a member of a discord with 30,000 members, it is just one of MANY.  This has been the number 1 topic of discussion for the past 12 hours.  Up to this point, Evga is the number one recommendation to new members, due to their reputation for great customer service.  At the same time, there are other companies that people are actively dissuaded from using, based on poor customer service experiences.  I just hope they are aware that it isn't just the dozen people in this forum that are waiting to see how this is handled.

EVGATech_LeeM

yoyster
Having the same issue with my 1030.  Uploaded invoice and registered for step up weeks ago before the changes, now it says my step-up isnt allowed. Got the email for step 1/5 too saying my reservation was saved. Was registered on 12/17.   

Same issue.  Your Step-Up is fine.

Is it fair to assume that my step-up is fine as well with registration on 12/19? Or does a check need to be made?
 
Thanks,

Jason22Douce
Like many others, I too have bought a 1030, received it, registered it all before the step up policy change. What about us, do we get grandfathered in or are we all out of luck.

According to Lee your benefits have been retroactively terminated under their current policy.