Glenn18073

kinsonn72
I'm sure plenty of people don't have a reason to even crack the gpu box open if buying a 1030 to step up.  I don't think EVGA sells an unopened/sealed box for a used price, but I'm just guessing.

That right there is the issue. Buying a 1030 with the sole intent of using the step-up program to get a 30 series card. Yes, it was valid under the step-up rules before the change
but it was not in the spirit of why EVGA established the step-up program. Hence permissible but shady. 
 
Knowing EVGA turned off the queue system due to limited supplies, this seems like a way to circumvent EVGA suspending the queue. If I was EVGA, I'd suspend the entire step-up program.
It's using a loop hole to stick the middle finger to EVGA over the queue system being suspended. Again, shady.
 
I'm in that queue so yea, it would annoy me that some yokel would potentially get a card ahead of me by exploiting EVGA's good will.
 

megatyler30
 
Using a company program within the allowed parameters is not shady, I think you're being extremely biased here. And now that you've told us why, it's pretty clear why you're trying to vilify people using this program, because you feel you'll get your card faster if EVGA doesn't honor the program which was valid when we made our decision to purchase their product. 

Glenn18073

megatyler30
 
Using a company program within the allowed parameters is not shady, I think you're being extremely biased here. And now that you've told us why, it's pretty clear why you're trying to vilify people using this program, because you feel you'll get your card faster if EVGA doesn't honor the program which was valid when we made our decision to purchase their product. 

 
Answer this, are you suggesting EVGA INTENDED to suspend the queue program and have the step-up program replace it? A simple yes/no will suffice.
Because that is what people buying 1030 cards, not opening or using them, and then stepping up are in effect doing. 
 
This is what shady means, to do something underhanded. It was only permissible because it was a loop-hole that EVGA hadn't realized was going to be exploited.
What does any company do once a loop-hole is detected??
 
 
Close it.
 

bcarg007
 
Dude, we get it, you are an Evga employee.  The fact that they sent you to join the forum a whole 7 hours ago to defend them and continue insulting their customers just adds to the list of mistakes they have made in the past 24 hours.  Maybe try digging up.

the_Scarlet_one

LFaWolf
Step Up window is 90-days, so they should allow people with invoice back 90-days from Jan 1 to have the choice of Stepping Up. However, that requires a lot of man power to verify each and every invoice, so, I don't think that is going to happen.

EVGA does verify every invoice to include purchase dates, and prices, before allowing a step up to move from step 2 to step 3.

My assumption is that if the loophole isn’t closed, immediately, then people will start forging documents to be within the window, and EVGA wouldn’t have many ways to stop that from happening. Why do I think that? Because Reddit people do what Reddit people do, open a new loophole.

I do notice that a majority of the accounts that are referencing the 1030 purchases are brand new or relatively new accounts, and probably came from Reddit or Discord after posting about how they can’t step up, then we’re told to come demand that they be allowed to step up.

the_Scarlet_one

LFaWolf
Step Up window is 90-days, so they should allow people with invoice back 90-days from Jan 1 to have the choice of Stepping Up. However, that requires a lot of man power to verify each and every invoice, so, I don't think that is going to happen.

EVGA does verify every invoice to include purchase dates, and prices, before allowing a step up to move from step 2 to step 3.

My assumption is that if the loophole isn’t closed, immediately, then people will start forging documents to be within the window, and EVGA wouldn’t have many ways to stop that from happening. Why do I think that? Because Reddit people do what Reddit people do, open a new loophole.

I do notice that a majority of the accounts that are referencing the 1030 purchases are brand new or relatively new accounts, and probably came from Reddit or Discord after posting about how they can’t step up, then we’re told to come demand that they be allowed to step up.

00joshua
I paid MSRP $380 for an EVGA GeForce GTX 1660 SUPER SC ULTRA GAMING last month, and now when I go to check step-up I have zero options available.
 
So EVGA raised their MSRP on the 1660 super for the holidays, then took away the ability to step it up after they bought it... That's low. Really low. 
 
What the heck am I supposed to do now?

the_Scarlet_one
I do notice that a majority of the accounts that are referencing the 1030 purchases are brand new or relatively new accounts, and probably came from Reddit or Discord after posting about how they can’t step up, then we’re told to come demand that they be allowed to step up.

bcarg007
Wow, way to generalize.  Project much?  I have actually been an Evga customer for years, in 2020 I bought over $20,000 worth of Evga gear trying to upgrade my Video Editing/Post-Production company's aging hardware.  I joined a discord because when you are trying to upgrade multiple editing stations without paying double msrp, in this day and age, you have to find any advantage that you can. 
 
I came here because Evga is refusing to honor THEIR terms and conditions.   I am not sure why that is hard to understand.  Evga has been running the step-up program since 2004, that is 18 years.  It didn't suddenly become impossible for them to do the right thing and take care of their customers for a two-week grace period.  We are not asking for a lot here.

les_garten

nomoss

the_Scarlet_one
I do notice that a majority of the accounts that are referencing the 1030 purchases are brand new or relatively new accounts, and probably came from Reddit or Discord after posting about how they can’t step up, then we’re told to come demand that they be allowed to step up.

+1

What has that got to do with anything.
 
The accounts are from Folks who bought the 1030 and got screwed.   Simplest way to sum it up.  They created an account to say hey what gives with this?

bcarg007
Yeah, that may have been an option a year ago, not anymore.  I promise I hate scalpers as much as anyone on here, because of them wait times for distributors are 6 months plus, unless you want to pay higher than scalper prices.  I am about 85% done with the purchasing at this point, I thought I was even closer until Evga just pulled the rug out from under us.  I guess the point is that every one of the new people posting here put in effort to make sure they were following Evga's rules.  We all thought we were near the point of accomplishing our goal of getting a good graphics card without getting raped too much on the price.   I hope you can understand why we feel wronged to the point of coming here to complain about it.
 
Anyone on here that thinks scalpers were using step-up to scalp cards has no clue how scalping works.  Scalpers use bots, that is why you can't get a card from Amazon or Best Buy anymore.  Scalpers don't pay shipping twice and tax twice, to wait 3 months to make $100 off of 1 card.  It doesn't make any sense, they buy in bulk, with minimal time or effort, just like your distributor example.  
 
Perhaps you didn't call me out, but as a customer that already felt wronged, I did feel a little insulted when you basically said that any recent posts were from Reddit lackeys.  I am sure I am not the only one that felt insulted by that.  Also, it's a little insulting that you keep calling a process advertised on Evga's website a loophole, it comes across pretty accusatory.  Anyway, this little exercise has only reinforced my suspicions that Evga customer service was on the decline.  Thanks for helping to clear that up. 

Grimlocks
People don't usually notice good customer service, but they never forget terrible customer service. You could have thousands of happy customers that never post their experience online, but one unhappy one will. While EVGA reserved the right to change the program at any time, it's honestly baffling that they would change this program in such a way to completely screw over thousands of people that paid real money to get into a queue. At the end of the day, grandfathering those few thousand people would make no real difference to them on a program that has been in effect for years, but doing it this way will make those people remember this for years and years. It will always be brought up on sites like reddit, discord servers, or anywhere else. For a company that usually goes out of its way to have a reputation for exceptional customer service, this seems like a very poorly thought out decision. The GPU shortage won't last forever and people definitely won't forget this.

nomoss
Thank you Daniel.
The more I think about this the angrier I get. People using step-up to bypass the queue are just selfish. There are tens of thousands, maybe hundreds of thousands of people waiting in the queue. EU can’t get a decent drop at all. Bypassing the queue is almost reverse scalping - taking away someone else’s chance who is playing not only by the rules but also by the spirit of the rules.