Sadly I had just bought a 1030 about 3 days ago for the step up program with no prier warning to this update. Wish there would have been some warning on it or at least an honoring system for those who bought before this announcement. Very misleading as well as disappointing  

Can't believe EVGA made a decision to change the rules this way. You guys really got to find a better way to change the policy without screwing over people who already made purchases.

Why did you guys then take me out of the queue and cancel my stepup?

Since there has been a rule change, how does one go about checking the status up their step-up items that were already in que?  I can't see the status anymore since the change was made under my products.

the_Scarlet_one

mindbenda
Since there has been a rule change, how does one go about checking the status up their step-up items that were already in que?  I can't see the status anymore since the change was made under my products.

EVGA has stated that they are working on this, as it was a bug that is causing the status not to show properly for those already in the queue. Once the bug is corrected, you should be able to see your status.

Thank you for the quick response!

I don't think EVGA could have chosen a worse way to handle this, customer service wise, and this reeks of bad faith.  They could have:

• Grandfathered in all cards purchased prior to the change, given that the transition period would only be 90 days, or
• Grandfathered all cards registered prior to the change and offer refunds for all non-registered cards purchased within some time period prior to the change, including return shipping.

Although I've been impressed with EVGA's customer service in the past, this change demonstrates a lack of concern for their customers, particularly in light of their initial change to the notification queues.  If EVGA wanted to make the change before the 3090 ti / 3050 release, they well could have done it 90 days ago as they knew darned well what products they were developing well before then.  

So I just got off the phone with a guy who said his name was Wai in customer service.
 
He said we are the bad guys for what is happening now.  Truly amazing "screw you" type of call.  He said the program was for someone to buy a card and then upgrade to another card.  I tried to tell him that was what I was doing, and it was under EVGA's terms of agreement at the time.  He made it sound like we were bad guys for doing this.  Un freakin believable!  I'm the bad guy for trying to spend $1500 for a 3080Ti through their own step program.
 
I asked to be escalated to a supervisor.  He said none of them were at work today!   This is like buying a Mail Order Camera from a 42nd St Camera shop in New York City for anyone who has done that before.  Same screw you mentality.
 
He said we know there are going to be unhappy customers.
 
Ohhh and I get to pay shipping both ways on the 1030 card.  Nice!
 

les_garten
So I just got off the phone with a guy who said his name was Wai in customer service.
 
He said we are the bad guys for what is happening now.  Truly amazing "screw you" type of call.  He said the program was for someone to buy a card and then upgrade to another card.  I tried to tell him that was what I was doing, and it was under EVGA's terms of agreement at the time.  He made it sound like we were bad guys for doing this.  Un freakin believable!  I'm the bad guy for trying to spend $1500 for a 3080Ti through their own step program.
 
I asked to be escalated to a supervisor.  He said none of them were at work today!   This is like buying a Mail Order Camera from a 42nd St Camera shop in New York City for anyone who has done that before.  Same screw you mentality.
 
He said we know there are going to be unhappy customers.
 
Ohhh and I get to pay shipping both ways on the 1030 card.  Nice!
 

 
I have to call bs. I called in and was politely told it's a programming issue, that my stupup is in queue and it will resolve itself.
As for the shipping charges, your griping because you have to pay to send the card back? There is a simple solution; don't stepup.
 
Point out ONE other card manufacturer that even allows for a stepup and gives you 100% of the retail price you paid?? 

Glenn18073

les_garten
So I just got off the phone with a guy who said his name was Wai in customer service.
 
He said we are the bad guys for what is happening now.  Truly amazing "screw you" type of call.  He said the program was for someone to buy a card and then upgrade to another card.  I tried to tell him that was what I was doing, and it was under EVGA's terms of agreement at the time.  He made it sound like we were bad guys for doing this.  Un freakin believable!  I'm the bad guy for trying to spend $1500 for a 3080Ti through their own step program.
 
I asked to be escalated to a supervisor.  He said none of them were at work today!   This is like buying a Mail Order Camera from a 42nd St Camera shop in New York City for anyone who has done that before.  Same screw you mentality.
 
He said we know there are going to be unhappy customers.
 
Ohhh and I get to pay shipping both ways on the 1030 card.  Nice!
 

 
I have to call bs. I called in and was politely told it's a programming issue, that my stupup is in queue and it will resolve itself.
As for the shipping charges, your griping because you have to pay to send the card back? There is a simple solution; don't stepup.
 
Point out ONE other card manufacturer that even allows for a stepup and gives you 100% of the retail price you paid?? 

You can call BS all you want, doesn't mean it didn't happen.  You'll just have to live with that.  I have to pay shipping both ways.  I bought the card and the terms changed 2 days later, they know this is happening.  Dude, that's why they changed it like they did.  They saw we were buying 1030's to get in the queue.  I did it, I would have bought a 3060 to get into the queue.  The guy told me this.  HE TOLD ME I WAS WRONG FOR DOING THIS
 
POINTING OUT.  Here's what I'll point out, I was doing everything under THEIR terms and conditions.  You are calling me a bad guy for trying to pay $1500 for their card following their instructions.

I bought a card last year to step up, it just came today. Turns out I can’t step it up…

There are a dozen ways that Evga could handle this without screwing their customers.  The easiest would be for them to allow those that purchased a card that qualified for step-up at the time they purchased it to complete their step-up.  It really is that simple.  If they are worried about it being dragged out, then they could put a two-week limit from the 6th.  In that time people should have received their card and started their step-up or cancelled their card if it wouldn't make it in time.  At least then they wouldn't be stuck with return shipping and restocking fees.  Talk about adding insult to injury.  Why throw away years of reputation to, well, I don't even know what this accomplishes for them.  However, I do know that this shortage won't last forever, and people will remember this when there are more alternatives for place to buy.

stgentleman
I just received an email saying I should look into returning my GT 1030.  Unfortunately, I am out of the return window, so I'm screwed.

What is the return window?

My opinion - using the 1030s to step up is kind of shady if you’re going to scalp the card. Would guess that a lot of that was happening.
They have always posted the right to change the rules for their programs - programs that no other manufacturers want to do at any price.
Regardless, bad situation for purchaser before the change was announced that EVGA should address. If someone bought one card to step up, they should definitely get the chance. If they’re buying 10 of them, well …

nomoss
My opinion - using the 1030s to step up is kind of shady if you’re going to scalp the card. Would guess that a lot of that was happening.
They have always posted the right to change the rules for their programs - programs that no other manufacturers want to do at any price.
Regardless, bad situation for purchaser before the change was announced that EVGA should address. If someone bought one card to step up, they should definitely get the chance. If they’re buying 10 of them, well …

I just built a Z690/12900 system with DDR5 and a New 32" 4K 144hz monitor with HDMI 2.1.  Would REALLY like to upgrade my EVGA Titan X Maxwell chipped card.  I've never scalped anything in my life.

Sounds like only if you have already put your card into the step up queue. If not then it sounds like they are saying you are not good.