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AnsweredEVGA GTX 1080 TI SC black edition BIOS Issues [Solved by forum moderator Sajin!]

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DoctorNick
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2019/03/06 08:18:07 (permalink)
Hello everybody!
A little while ago I made a huge mistake in the middle of the night. For some reason, I thought it was possible to flash my 1080 TI black edition to a Kingpin edition..  This resulted in a total bricking of the card. I have tried flashing it using a second card a GTX 760, without luck. Windows and BIOS only recognize the GTX 760. Have tried windows/bios version of NVflash and countless versions of the program.
 
Today EVGA Support rejected repairing the card. (Flash the bios chip)
 
I have spent 2 weeks writing back and fourth with EVGA support with no luck.
In my first post to them, I stated that my warranty wasn't valid anymore, and I wanted to pay to get them to fix my BIOS issue.
They told me that they recommended me to sent the card with original stock cooler. I took some pictures of the card and some small scratches on the PCB. I also took pictures of the modified stock VRM heatsink. And put the original cooler back on in hopes that they would accept the card for paid repair (not RMA).
They told me that they would contact the repair/RMA department for further evaluation. A week later, still no answer. I wrote a new message under the same support ticket and asking what's the status.
Today I got a reply.
They told me that they couldn't take the card to RMA. I tried again to tell them that I didn't expect the card to be handled under RMA, because of the warranty void.
And again told me that they were sorry, but couldn't help.
 
I'm pretty sad now.
post edited by DoctorNick - 2019/03/14 07:17:36
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EVGATech_JaesonW
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 10:12:19 (permalink)
Hi DoctorNick,
 
I looked into your case a bit, and the main two issues with doing an RMA for you are the scratches on the PCB, and that you don't have the stock cooler. Otherwise we would be able to replace the card for you without issue.
 
Let me work with the EU team and see what we can do to have you send it in and see if we can re-flash it for you. We might be able to get it re-flashed where you couldn't, but there's also the possibility that we won't even be able to if it's bricked too hard. Once I hear back from them, we'll reach out to you directly and let you know what we can do.

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Cool GTX
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 11:02:10 (permalink)

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Sajin
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 11:29:49 (permalink) ☼ Best Answerby Sajin 2019/03/17 15:15:22

Want to save 5 to 10% on your next evga purchase? No problem. Just click on my evga associates banner to save, or enter my associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 12:56:01 (permalink)
EVGATech_JaesonW
 
Hi DoctorNick,
 
I looked into your case a bit, and the main two issues with doing an RMA for you are the scratches on the PCB, and that you don't have the stock cooler. Otherwise we would be able to replace the card for you without issue.
 
Let me work with the EU team and see what we can do to have you send it in and see if we can re-flash it for you. We might be able to get it re-flashed where you couldn't, but there's also the possibility that we won't even be able to if it's bricked too hard. Once I hear back from them, we'll reach out to you directly and let you know what we can do.




Thank you :)
I got the stock cooler. I have modified (cut some pieces of) the vrm heatsink, to make it fit with the rajintek morpheus II cooler - see pictures. All pictures is sent to supporteu @ evga.com - marked SN 171253639380 - you may want to check out EVGA Support Email 784867
If you want to I can post the pictures here.
post edited by DoctorNick - 2019/03/06 13:06:16
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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 13:05:16 (permalink)
Cool GTX
 
 
 
try these steps
 



Have tried this
How To: Unbrick Your Bricked Graphics Card/Fix a Failed BIOS Flash
 
 
I may try this: post 2871557
 
But my issue is that I can't boot with 1080 ti card in the first slot - going to code 97 (debug LED) on a Crosshair VII hero
Tried to flash with GTX 760 in the 1st PCI-e slot and 1080 ti in 2nd - I can boot the machine, but 1080 ti is not recognized anyway - both in MB bios, bootable FreeDos USB and Windows.
 
Thank you for posting this :)
 
post edited by DoctorNick - 2019/03/06 13:27:50
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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 13:27:09 (permalink)
Sajin



I will try this as a last resort, thank you for posting :)
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HeavyHemi
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 15:46:14 (permalink)
DoctorNick
Sajin
 


I will try this as a last resort, thank you for posting :)


Have you tried the GPU in another motherboard. It's odd that it does not even detect the GPU being installed in the PCIe slot in the mother board. Also, it appears you have open ended PCIe x1 slots. Have you tried plugging the GPU into an x1 slot to see if the BIOS will at least recognize the GPU? Of course you can't run it this way. Just tossing out ideas to get the card to at least be seen by the system.

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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/06 23:29:20 (permalink)
HeavyHemi
DoctorNick
Sajin
 


I will try this as a last resort, thank you for posting :)


Have you tried the GPU in another motherboard. It's odd that it does not even detect the GPU being installed in the PCIe slot in the mother board. Also, it appears you have open ended PCIe x1 slots. Have you tried plugging the GPU into an x1 slot to see if the BIOS will at least recognize the GPU? Of course you can't run it this way. Just tossing out ideas to get the card to at least be seen by the system.




Haven't tried that. Have tried in another motherboard z97 sabertooth) - in the pci-e 16x slot.
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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/07 01:31:05 (permalink)
This should be the bios chip, right? :)
 
post edited by DoctorNick - 2019/03/07 01:34:40

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Sajin
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/07 08:02:33 (permalink)
DoctorNick
This should be the bios chip, right? :)
 


I think so, but I'd ask evga support just to be 100% sure.



Want to save 5 to 10% on your next evga purchase? No problem. Just click on my evga associates banner to save, or enter my associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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DoctorNick
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/14 06:46:20 (permalink)
Sajin
 


 
Thank for again for posting this. You saved my card. I got the USB BIOS programmer, and it worked! And it was so easy!
Have a great day!
 
post edited by DoctorNick - 2019/03/14 07:20:22
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/14 07:43:08 (permalink)
WOW , you got real lucky.  Congrats

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Sajin
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/14 11:52:37 (permalink)
DoctorNick
Sajin
 


 
Thank for again for posting this. You saved my card. I got the USB BIOS programmer, and it worked! And it was so easy!
Have a great day!
 

 
No problem. 

Want to save 5 to 10% on your next evga purchase? No problem. Just click on my evga associates banner to save, or enter my associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/14 12:14:46 (permalink)
  https://www.overclock.net Has some Great Forum Members.
post edited by bcavnaugh - 2019/03/14 12:21:10

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Re: EVGA GTX 1080 TI SC black edition BIOS Issues (EVGA support can't help) 2019/03/14 12:23:55 (permalink)
Sajin
DoctorNick
Sajin
 


 
Thank for again for posting this. You saved my card. I got the USB BIOS programmer, and it worked! And it was so easy!
Have a great day!
 

 
No problem. 




  glad it got fixed

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