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Both of my 970 SC not seeing past 3.5gb of Vram

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the_Scarlet_one
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/24 21:52:37 (permalink)
ziomuschio
970 is broken...video driver crash under stress....RMA please!!!!!


If you have registered your card, go to the top of the screen and click "My Profile" My Products and then select your 970 and start the RMA process. They can set it up for you strictly on the forum, but expect it to take a few days if one of the mods do not notify the Techs.

If you have not registered your card, go to Support, Guest RMA, and submit it that way.
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Airwolf24
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/24 22:59:40 (permalink)
My new GTX 970 SSC (3975) step-up card failed at 3GB too


post edited by Airwolf24 - 2015/01/24 23:01:50

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/24 23:02:02 (permalink)
Airwolf24
mine my new GTX 970 SSC (3975) step-up card failed at 3GB too




It's not failing anything. Come on...you guys don't know what you're looking at.
 
OMG! My TITAN has 500mb of defective memory!!!!!!
 

Nai's Benchmark
Allocating Memory . . .
Chunk Size = 128 MiByte
Press any key to continue . . .
Allocated 46 Chunks
Allocated 5888 MiByte
Benchmarking DRAM
Press any key to continue . . .
DRAM-Bandwidth of Chunk no. 0 (0 MiByte to 128 MiByte): 264 GByte/s
DRAM-Bandwidth of Chunk no. 1 (128 MiByte to 256 MiByte): 264 GByte/s
DRAM-Bandwidth of Chunk no. 2 (256 MiByte to 384 MiByte): 264 GByte/s
DRAM-Bandwidth of Chunk no. 3 (384 MiByte to 512 MiByte): 264 GByte/s
DRAM-Bandwidth of Chunk no. 4 (512 MiByte to 640 MiByte): 265 GByte/s
DRAM-Bandwidth of Chunk no. 5 (640 MiByte to 768 MiByte): 265 GByte/s
snip
DRAM-Bandwidth of Chunk no. 40 (5120 MiByte to 5248 MiByte): 265 GByte/s
DRAM-Bandwidth of Chunk no. 41 (5248 MiByte to 5376 MiByte): 265 GByte/s
DRAM-Bandwidth of Chunk no. 42 (5376 MiByte to 5504 MiByte): 8 GByte/s
DRAM-Bandwidth of Chunk no. 43 (5504 MiByte to 5632 MiByte): 4 GByte/s
DRAM-Bandwidth of Chunk no. 44 (5632 MiByte to 5760 MiByte): 4 GByte/s
DRAM-Bandwidth of Chunk no. 45 (5760 MiByte to 5888 MiByte): 8 GByte/s
 
Nvidia response for those interested...
 
http://www.pcper.com/news...-970-35GB-Memory-Issue
post edited by HeavyHemi - 2015/01/24 23:23:33

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RainStryke
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/24 23:43:03 (permalink)
Nvidia response is no good TBH. This issues is a lot larger than they are making it out to be... Just be happy you have a Titan... that's all I've got to say.
post edited by RainStryke - 2015/01/24 23:45:40

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 00:24:53 (permalink)
RainStryke
Nvidia response is no good TBH. This issues is a lot larger than they are making it out to be... Just be happy you have a Titan... that's all I've got to say.


Why? Apparently I have the same memory issue as at GTX 970 I have .5GB that is very slow.

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 01:05:56 (permalink)
HeavyHemi
RainStryke
Nvidia response is no good TBH. This issues is a lot larger than they are making it out to be... Just be happy you have a Titan... that's all I've got to say.


Why? Apparently I have the same memory issue as at GTX 970 I have .5GB that is very slow.




Do you have micro stuttering issues when it's being fully utilized? Actually... according to that test, more than .5GB since it starts at 5.3GB. 

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 01:24:24 (permalink)
Waaahh, Whaaa, Waahaa! I got cheated! Look the 980 uses all 4GB! Why that's only $137.50/GB (@$550/980). And the measly 970 only uses 3.5GB's and that's $97.15/GB (@$340/970). Wait what? Maybe that's why it was so much cheaper. I think I'll buy another so I can whine mmmmoooorrrreeee!
Or I could just take the simpler approach and not test the 970 since I don't see any problems with it in games anyway.
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 01:35:25 (permalink)
afish
I think I'll buy another so I can whine mmmmoooorrrreeee!


This was almost clever. Almost.

afishOr I could just take the simpler approach and not test the 970 since I don't see any problems with it in games anyway.


If I don't know about it its not a problem! That logic worked with my grandfather and doctors... until it didnt.

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 01:35:37 (permalink)
It's not about being cheated... It's about the faulty partitioned memory causing micro stuttering. You will eventually deal with it sooner or later and it makes you want to throw away the video card all together.

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ziomuschio
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 02:29:55 (permalink)
ok...excuse my interpretation.... btw, you think this is a problem they can solve with a driver update or is much worse..?



snowyy
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 03:12:33 (permalink)
RainStryke
It's not about being cheated... It's about the faulty partitioned memory causing micro stuttering. You will eventually deal with it sooner or later and it makes you want to throw away the video card all together.


https://www.youtube.com/watch?v=ctZ8o27UbUk
https://www.youtube.com/watch?v=eeqJ9ngljoY
https://www.youtube.com/watch?v=kDD9kimnjCg
https://www.youtube.com/watch?v=OIg01XdK1Z0
https://www.youtube.com/watch?v=Zxwo5SbMlrk
Tell me how can these 3 play without stuttering when its over 3.5gb..
 
I know about ( https://www.youtube.com/watch?v=ZQE6p5r1tYE ) but i doubt its only the memory thing that is causing this.. its prob a combo of that and something else. (maybe because he got sli) or maybe the last 512mb is faulty?
post edited by snowyy - 2015/01/25 03:27:18

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afish
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 03:39:24 (permalink)
You seem to be missing the point. If you bought a 970, you saved $210 or more; did you know you weren't getting the 980? Do you think a 960 will perform as good as a 970?
When Nvidia (or anyone else) builds cards, there are trade-offs and flaws. Some of these trade-offs and flaws are detrimental to performance and when a chip is hamstrung enuf it is put in a cheaper card. Many mfrs do this. What is the diff between a 5960x, 5930k and a 5820k? Probably the quality of mfg; some did not perform as well and became the lesser badged product. That's what I bought, didn't you?
ziomuschio
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 04:19:29 (permalink)
afish
You seem to be missing the point. If you bought a 970, you saved $210 or more; did you know you weren't getting the 980? Do you think a 960 will perform as good as a 970?
When Nvidia (or anyone else) builds cards, there are trade-offs and flaws. Some of these trade-offs and flaws are detrimental to performance and when a chip is hamstrung enuf it is put in a cheaper card. Many mfrs do this. What is the diff between a 5960x, 5930k and a 5820k? Probably the quality of mfg; some did not perform as well and became the lesser badged product. That's what I bought, didn't you?








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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 04:29:20 (permalink)
OK, if this is confirmed as an unfixable issue, I'll be among the first people who RMA the card, however, at this point ***all*** we know is:
 
  • - A bench tool by an unknown guy reports DDR3 levels on VRAM after 3.2-3.5GB
  • --- majority of people posting the screenshots have no idea what they're doing because (a) they don't run it headless, and (b) they don't show the amount of VRAM already allocated
 
  • - to me, this seems as a rather simple issue with reporting how much VRAM is accessible/allocable on drives level
 
To explain ^, 970 is rather unique in its design = two VRAM modules of 3.5GB and 0.5GB but basically not a single bench tool out there has ever encountered that kind of a setup. It is far more likely that either
 
  1. when tools report 3.5GB allocated, they are actually already at 4.0GB and requesting the extra 500MB makes use of a much slower system RAM (which happens to be DDR3 and which is the bandwidth the Nai benchmark shows), or
  2. the tools cannot access the 2nd 0.5GB module correctly (or at all) so once they go past 3.5GB they are again using regular system RAM
 
Both (1) and (2) should be easily fixable with a driver update. There is little point in speculating and especially demanding refunds/RMA/980 free upgrades etc, until there is an official word from nVidia on the issue. By that I don't mean a statement from some low level guy posted on 3dguru/anandtech/pcper etc. giving some basis fps stats.
ziomuschio
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 04:33:48 (permalink)
... i am not an wxpert..but i only know that my video driver crash when using more that 3,5 vram... and we have no answer from anybody yet



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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 04:36:45 (permalink)
ziomuschio
... i am not an wxpert..but i only know that my video driver crash when using more that 3,5 vram... and we have no answer from anybody yet


What driver are you using? What program are you crashing in? Have your rolled back drivers to see if the driver you are using is causing the crash?


 
 
 
 
 
 
 
 
dmcnutt
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 06:51:48 (permalink)
My new GTX 970 SSC (3475) fails and gives me this error.  What does in mean?  My screen goes black and says nvidia driver stopped responding.  
post edited by dmcnutt - 2015/01/25 06:56:30

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the_Scarlet_one
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:11:54 (permalink)
Are you overclocking at all?
dmcnutt
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:22:41 (permalink)
Scarlet-Tech
Are you overclocking at all?



No, this is stock clocks.  Driver version 344.75
the_Scarlet_one
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:28:24 (permalink)
Try updating your driver's ton 347.09 of 348.25 and see if they stop this error.
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:31:01 (permalink)
Will do, but I dont see 348.25 on Nvidia website.  Did you mean 347.25?
the_Scarlet_one
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:31:39 (permalink)
I may have typed it wrong then, my apology. The newest one is the one I meant.
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 07:54:30 (permalink)
Updated driver, it still crashes above 3.5gb ram.  Is anyone else having this issue?

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 08:02:30 (permalink)
Lol you guys are blowing this way out of proportion. Go look at gaming benchmarks or run you're own and you'll see that Nvidia is telling the truth. If you're seeing artifacts while playing games chances are it's due to a driver issue, the GPU clocks are not stable (overclocked too high), or something is wrong with the card and it needs to be RMAed. A memory allocation issue would show up as a significant frame rate drop once it hita the limit.

 
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 08:16:33 (permalink)
blacksapphire08
Lol you guys are blowing this way out of proportion. Go look at gaming benchmarks or run you're own and you'll see that Nvidia is telling the truth. If you're seeing artifacts while playing games chances are it's due to a driver issue, the GPU clocks are not stable (overclocked too high), or something is wrong with the card and it needs to be RMAed. A memory allocation issue would show up as a significant frame rate drop once it hita the limit.



You hit the nail on the head. If you read NVIDIA's full statement (in its ENTIRETY), it makes sense. It sucks, yes, but it makes sense. I love how people are already demanding "refunds" lmao

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 09:03:21 (permalink)
dmcnutt
Updated driver, it still crashes above 3.5gb ram.  Is anyone else having this issue?


one here!!



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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 09:33:57 (permalink)
blacksapphire08
Lol you guys are blowing this way out of proportion. Go look at gaming benchmarks or run you're own and you'll see that Nvidia is telling the truth. If you're seeing artifacts while playing games chances are it's due to a driver issue, the GPU clocks are not stable (overclocked too high), or something is wrong with the card and it needs to be RMAed. A memory allocation issue would show up as a significant frame rate drop once it hita the limit.



My card is running stock, but crashes above 3.5gb.  Does that have to do with memory allocation?  It shouldn't crash should it?  Thanks
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 09:42:11 (permalink)
snowyy
RainStryke
It's not about being cheated... It's about the faulty partitioned memory causing micro stuttering. You will eventually deal with it sooner or later and it makes you want to throw away the video card all together.


https://www.youtube.com/watch?v=ctZ8o27UbUk
https://www.youtube.com/watch?v=eeqJ9ngljoY
https://www.youtube.com/watch?v=kDD9kimnjCg
https://www.youtube.com/watch?v=OIg01XdK1Z0
https://www.youtube.com/watch?v=Zxwo5SbMlrk
Tell me how can these 3 play without stuttering when its over 3.5gb..
 
I know about ( https://www.youtube.com/watch?v=ZQE6p5r1tYE ) but i doubt its only the memory thing that is causing this.. its prob a combo of that and something else. (maybe because he got sli) or maybe the last 512mb is faulty?




The watch dog videos don't break 3.5GB of VRAM usage. The Shadow's of Mordor ones are pegged at 4GB pretty much the entire time and never let off. In a few of the videos they turn on the in game FPS/VRAM usage like half way through. Not really sure how long that guy has been running his GTX 970's. It was smooth at first for me, then it got worse over time.
 
As for that video with the micro stuttering, he mentions that on the user end, he didn't see those rainbow flashes that ended up in the recording. All he saw was the poor performance.

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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 09:46:13 (permalink)
Well, is there any point in starting an RMA before nVidia addresses the issue why the 0.5GB module seems to be at DDR3 instead of DDR5? And even in the best case scenario that the RMA is granted, what could possibly the compensation be? Everyone gets to do the a step-up to 980 (regardless of their warranty / step-up eligibility)?  
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Re: Both of my 970 SC not seeing past 3.5gb of Vram 2015/01/25 10:46:45 (permalink)
I am beginning to notice that a lot of people only notice a problem because this very unknown "benchmark" is out... We see numbers and words with a few random letters.

This entire thing was a non issue until someone noticed it, even though it didn't seem to effect many games other than the super terrible port.

There are people blaming this issue that are using 700(+/-) mb of vram. This is an out.

Do I think nvidia is wrong for not explaining it or warning about it? Absolutely. Should they give everyone 980s for what they did, no. Should they compensate with games or something, why not?

Past that, I think this is a lot of hype that isn't truly effecting games.
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