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Helpful ReplyHot!Z390 FTW USB Issues

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Veratu
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Re: Z390 FTW USB Issues 2019/09/13 23:06:02 (permalink)
I too am having USB issues on my Z390, except my scenario is slightly different.  I'm using OS X on it, not Windows.  But I see the same issues, having to unplug/replug, but I have a consistent issue which may help them isolate the problem.
 
I can boot up into OS X, everything works fine, but when I reboot it will fail to boot because it continually hangs on the USB driver loading.  I have two ways I can "fix" it ..  I can move all the USB connections to different ports (almost like there's some weird caching issue in the chipset), OR (this works every time) I just toggle Legacy USB support in the BIOS.  OS X will boot just fine with it set to either setting (Enabled or Disabled), but something about changing that value causes the chipset to fix itself and I can boot into OS X.   However, once I reboot, same problem so I have to go in and toggle again or move all my USB connections.
 
So in essence I can not boot 2 times concurrently into OS X without doing one of the steps above, so something is definitely not right.  I have other 390 chipset motherboards from other manufactures and have no issues with these devices on them, in any port.
 
Nothing complex, I only have a Keyboard and Mouse plugged into my USB.  I've tried the 2.0 and 3.0 ports, doesn't make a difference.
#31
tatm mrk. RIVE
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Re: Z390 FTW USB Issues 2019/09/17 08:41:04 (permalink)
Same issue, same camera, Dark z390. I get the message saying the usb device is faulty sometimes.. otherwise nothing at all. It worked this time
Plug n play on a 7820x

9900k- dark z390-  GTX 1080TI poseidon- 16gb 4800 royal
7820x- RVIE - 64gb g.skill b-die  -rtx 2080ti FTW3
#32
Veratu
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Re: Z390 FTW USB Issues 2019/09/18 10:52:27 (permalink)
Are we going to get a response from eVGA on this one?  Seems it's been a lingering issue since March.
 
#33
ilukeberry
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Re: Z390 FTW USB Issues 2019/09/20 11:03:41 (permalink)
Mine is rock solid... I have ASUS WiFi AC-56 USB adapter plugged in and it works like charm.. I have to mention I don't use any drivers from evga.com just the drivers that Windows 10 1903 provides via Windows update and it finds all drivers.
 
 

Intel i9 9900K | EVGA Z390 FTW | G.Skill Ripjaws V 4x8GB | EVGA GTX 1080 Ti FE | Intel 760p 1TB | EVGA CLC 280 | EVGA 650W P2 | PHANTEKS Enthoo Evolv X

#34
JimBeamBlack
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Re: Z390 FTW USB Issues 2019/09/22 08:50:31 (permalink)
ilukeberry
Mine is rock solid... I have ASUS WiFi AC-56 USB adapter plugged in and it works like charm.. I have to mention I don't use any drivers from evga.com just the drivers that Windows 10 1903 provides via Windows update and it finds all drivers.
 
 



The most "common" problem device seems to be webcams, specifically in this case, Logitech 922 series. Do you have one of those to test? I have like 10 other USB devices plugged in, including my CH Products Combat stick, rudder pedals and pro throttle, as well as a TrackIR v5, RIG USB headphones, STEAM controller and a Logitech PS style controller, and NONE of those have any issues at all.
 
Only the 922 webcam.


EVGA Z390 Dark ; i9 9900k ; 32gig Corsair Vengeance DDR4 3200 ; EVGA RTX 2080 XC ; Creative SB Zx ; Win 10 64bit Pro

 
#35
MhzManiac
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Re: Z390 FTW USB Issues 2019/09/22 21:44:58 (permalink)
This is bringing back all of the usb horror stories from my X79 FTW. 
 
Is this still happening with bios 1.08?

That is me in the picture, anyone else ever pet a live Lion?
EVGA Z390 FTW (Bios 1.08)  i7-8700 6 core, 32G Corsair Vengeance LPX Dual Chl 2966 ,  
Intel SSD6 M.2 2000G, Samsung 840 PRO 1000G / 512G SSD,   Gigabyte RTX 2080 Super , Win 10 Pro 64, 
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&nbs
#36
Veratu
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Re: Z390 FTW USB Issues 2019/10/01 13:36:44 (permalink)
Is eVGA even looking into this issue at all?
#37
rjohnson11
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Re: Z390 FTW USB Issues 2019/10/02 02:01:41 (permalink)
Veratu
Is eVGA even looking into this issue at all?


Forwarded to EVGA

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#38
EVGATech_GabrielT
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Re: Z390 FTW USB Issues 2019/10/02 08:51:02 (permalink)
Dear Veratu,
 
I can confirm that we have forwarded this issues to our PM team in order to look into this further. 

You can try the steps that I have outlined for the reasons I have noted
#39
EVGATech_LeeM
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Re: Z390 FTW USB Issues 2019/10/02 18:31:53 (permalink)
Hi everyone, we'll look into this.
 
@Veratu, unfortunately, we do not support OSX, so it's unlikely we'll be able to troubleshoot your issue specifically.  However, it's always possible that if we can resolve the issue that other users reported for Windows-based issues with this camera, then the resolution might also resolve your issue, or at least point in the general direction.
#40
JimBeamBlack
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Re: Z390 FTW USB Issues 2019/10/22 03:02:51 (permalink)
EVGATech_LeeM
Hi everyone, we'll look into this.


 Awesome, Maybe this can help, it was working last night and actually for the past couple of days, but after a cold start today it's back to not working again, Logitech c922x Pro Stream Webcam:
 

Attached Image(s)



EVGA Z390 Dark ; i9 9900k ; 32gig Corsair Vengeance DDR4 3200 ; EVGA RTX 2080 XC ; Creative SB Zx ; Win 10 64bit Pro

 
#41
f1ss1on
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Re: Z390 FTW USB Issues 2019/11/20 14:27:47 (permalink)
JimBeamBlack
EVGATech_LeeM
Hi everyone, we'll look into this.


Awesome, Maybe this can help, it was working last night and actually for the past couple of days, but after a cold start today it's back to not working again, Logitech c922x Pro Stream Webcam:
 




I have still been working with Logitech on this issue.

Logitech has concurred that there is a specific issue with the C920 model and the Z390 FTW. I will keep everyone updated. It is just taking them 1 month in between responses.

TTV_mrF1ss1on | EVGA Z390 FTW > Intel Core i9 9900K @ 5GHz > 32GB Corsair Vengeance Pro RGB @ 3000MHz 9-11-10-28 > EVGA RTX 2080 Ti >
Samsung 970 Pro 1TB > Western Digital Black 4TB > EK Custom Dual Loop
 
 
#42
kelkel1
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Re: Z390 FTW USB Issues 2019/11/22 13:13:37 (permalink)
I have given up on the AsMedia USB 3.1 Gen2 Type C port, and the Type A port next to it.
 
Constant drop-outs, and while I cannot prove it, I sincerely believe the Type C port burnt up my ADATA XPG SX8200 1TB nvme drive.
 
Fortunately, I found Intel drivers.

Z390 DARK, 9900K, 2080 FTW3 ULTRA, GSKILL 4500, 960EVO M.2
#43
JimBeamBlack
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Re: Z390 FTW USB Issues 2020/01/01 08:42:49 (permalink)
OK, I have something strange to report on my USB Logi Camera issue.
 
I updated my Z390 Dark BIOS to the 1.07 about maybe 3 weeks ago?, and ever since I updated my camera is working normally? I check every single time I start my pc, and so far, it's working as it comes up with no "unknown USB device" issues at all. NOW as far as I know there were no USB fixes in that BIOS correct?
 
Maybe there is an issue with the 1.06 BIOS? Who knows, but the c922 Camera is working again.
 
 


EVGA Z390 Dark ; i9 9900k ; 32gig Corsair Vengeance DDR4 3200 ; EVGA RTX 2080 XC ; Creative SB Zx ; Win 10 64bit Pro

 
#44
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