Pacfanweb
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Hey everyone:
Fresh build. X299 FTWK
9800X
I have 32G of Corsair 3200 memory in slots 1,3,5,7 as the manual says to do.
It will not see the stick in Slot 1. Only sees 24G. I've swapped all 4 sticks into that slot and it won't see any of them, so it's not the memory, as they all show up in other slots. Tried 2,4,6,8, and that won't even post, so no good there.
Do I have a bad mobo or am I missing a setting somewhere?
Went ahead an set up Windows, still doing that actually. Runs pretty slick otherwise. Sure hope I don't have to yank this board out.
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arestavo
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/08/30 09:59:13
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Any bent pins on the CPU socket? Any dust or debris in that first RAM slot? (or in the CPU socket for that matter). Did you happen to tighten the CPU cooler too tightly? Any gunk on the RAM stick itself? (have you swapped that RAM 1 stick with another slot to see if the problem follows the stick of RAM?)
All these things can cause a RAM slot to not see a stick of RAM.
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/08/30 10:10:02
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arestavo
Any bent pins on the CPU socket? Any dust or debris in that first RAM slot? (or in the CPU socket for that matter). Did you happen to tighten the CPU cooler too tightly? Any gunk on the RAM stick itself? (have you swapped that RAM 1 stick with another slot to see if the problem follows the stick of RAM?)
All these things can cause a RAM slot to not see a stick of RAM.
The RAM itself is fine. None of the 4 sticks work in that slot. They work in the others. Not sure how I could tighten the cooler too much. It bottoms out on the install pins. No idea about the CPU socket, I just took the shipping cover off it last night, glanced at it, set the CPU in it and fastened it down. I didn't really look at the pins. I will power down and look at the RAM socket now.
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/08/30 10:25:21
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/08/31 13:01:45
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Not sure what else to do. I see there is a bios update, but not sure if that's going to be worth messing with or not
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arestavo
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/08/31 13:33:23
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Can't hurt if you aren't going to remove the CPU cooler to check for the aforementioned issues.
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ironage
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/09/01 04:47:52
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In the end he will just have to RMA the board. i had to RMA my EVGA X299 Dark with two dead DIMM Slots as well.
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/10/12 21:39:31
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Finally pulled the CPU, I don't see any bent pins.
What's the next move? PC works fine, but I have a useless stick of RAM that it won't use.
Sure hate to pull it and get another one, but I guess might as well get on with it if that's what
it's going to take.
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a213m
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/10/12 22:10:05
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Clean the CPU pads with isopropyl and make sure the socket is free of dust, lint, and/or other debris.
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arestavo
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/10/12 22:20:31
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And if that fails to work, RMA the motherboard with EVGA.
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pcbeard
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2020/11/18 02:06:28
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Same thing happened to me on my x299 micro atx board. I couldn’t make out any bent pins, but slot 1 has gone dead on me. I had to swap CPUs and installed the WiFi / Bluetooth card on the mobo, so maybe mine got messed up during all that handling. How tight is too tight for the CPU cooler? Could that smash the pins in the socket?
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/02 08:08:17
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So still no slot 1 memory. I guess I need to RMA? How should I go about that? Been avoiding it because I don't want to take it back apart, lol. And, one other interesting thing I noticed today: I have a 1TB SSD on the board. That's where my OS is. I hooked up 3 old HDD's awhile back, since they had a bunch of old files and pics I look at occasionally. I don't use those drives. I noticed today, it only recognizes 3 drives, and one of them is empty. Which is odd, because it shouldn't be. So I unhooked the easiest one to get to, and plugged another one in. Still says Drive F is empty. Rebooted, etc. So I unplugged all the extra drives, only the SSD on the mobo remained. It won't boot. Says "choose a disk with an operating system"....but that's where the operating system IS. Hooked all the old drives back up, and it boots into Windows again. I check the drives, and it still only sees 3 total when there's 4, but it does say Windows is on the SSD. And it boots really fast, so I know it's not booting from one of the regular SATA drives. What in the world?
post edited by Pacfanweb - 2021/01/02 08:45:26
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arestavo
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/02 14:44:33
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pcbeard
Same thing happened to me on my x299 micro atx board. I couldn’t make out any bent pins, but slot 1 has gone dead on me. I had to swap CPUs and installed the WiFi / Bluetooth card on the mobo, so maybe mine got messed up during all that handling. How tight is too tight for the CPU cooler? Could that smash the pins in the socket?
Too tight is cranking on it hard with all your might. Snug it, don't crank it. Pacfanweb
So still no slot 1 memory. I guess I need to RMA? How should I go about that? Been avoiding it because I don't want to take it back apart, lol.
And, one other interesting thing I noticed today: I have a 1TB SSD on the board. That's where my OS is.
I hooked up 3 old HDD's awhile back, since they had a bunch of old files and pics I look at occasionally. I don't use those drives.
I noticed today, it only recognizes 3 drives, and one of them is empty. Which is odd, because it shouldn't be. So I unhooked the easiest one to get to, and plugged another one in. Still says Drive F is empty. Rebooted, etc.
So I unplugged all the extra drives, only the SSD on the mobo remained. It won't boot. Says "choose a disk with an operating system"....but that's where the operating system IS. Hooked all the old drives back up, and it boots into Windows again.
I check the drives, and it still only sees 3 total when there's 4, but it does say Windows is on the SSD. And it boots really fast, so I know it's not booting from one of the regular SATA drives.
What in the world?
RMA via https://www.evga.com/about/contactus/ You'll need to register your motherboard if you already haven't: https://www.evga.com/Support/register.asp You can open a ticket directly from the website, but I recommend against it due to covid slowing things down a LOT: https://www.evga.com/support/rma.asp As to your PC not booting without the spare spinners plugged in - sounds like you have part of your boot table on them. There might be another way, but a fresh windows install without those drives plugged in should fix that. As to a drive showing empty - sounds like it failed or was reformatted.
post edited by arestavo - 2021/01/02 14:47:14
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/02 15:06:41
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Okay, yep it's registered. I just clicked your link and submitted a request. I wonder how the boot records got put on another drive? I didn't have them hooked up when I first built the PC. Oh well, I guess I need to reload Windows. Yay. And it's not just that one drive reads empty...it doesn't even see one of them.
post edited by Pacfanweb - 2021/01/02 17:21:48
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 17:14:43
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Sajin
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 17:17:38
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Clearly there are some bent pins.
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Cool GTX
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 17:48:24
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1 crushed pin for sure, several others - look like alignment is off-center Also some white material - TIM or lint ? OK, your turning the socket ... looks like a bent or missing pin photo 1 Top view @ 1 o'clock  top - right Second photo @ 1 o'clock third photo @ 7 o'clock
Attached Image(s)
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 17:57:47
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It's the same spot, just from different angles as they requested. I saw that when I put it together, but I thought that's just the way it was supposed to look because with the naked eye, it just looks like a small bare spot. I'd never looked at what one of these sockets was supposed to look like before just now, and I can see that's not supposed to be there. Upon looking at it with a magnifying glass, it almost looks like there's no pin there at all, but these pics are even more detailed than you can see with that. Not bad for a cell phone, I guess. Can that just be bent back in place? It obviously was never in place to begin with, and I guess isn't shorting to anything else since the computer seems to run fine other than not seeing that one stick. I'd sure love to not pull that board out. I'd need a good bit better magnification to see it clearly enough, though.
post edited by Pacfanweb - 2021/01/03 18:00:08
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a213m
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:03:24
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Try straightening it with needle nose pliers, a magnifying glass, and a steady hand. It doesn't have to be visually perfect, as long as it doesn't touch other pins and you manage to get the end tip of the pin to close to its original position so that it makes a good contact with a corresponding pad on the CPU.
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Cool GTX
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:05:00
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that crushed pin .. more likely to break off than straighten .. not sure you have much to loose ... very delicate work, the thin metal snaps very easily
You want to bend it the Least amount possible --> multiple bends (up/ down) - tend to break it Off
New MB ?
Where did you get it from ?
EVGA Warranty specifically does not cover bent pins - physical damage
FYI: sometimes the plastic socket covers Are Directional ... so if your going to send it out ... double check alignment first .. or you'll risk killing more pins
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:08:50
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It's actually an RMA board they sent me. I had an older model that wasn't available, so they offered this as an exchange. Had to build a completely new PC around it, but it was time, I guess.
I'd have to have some much better magnification to mess with it....I can barely see it with the magnifying glass I have now, much less actually work on it.
These pics on my monitor look WAY better than anything I can see in person.
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Cool GTX
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:13:27
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STOP
Talk with EVGA first ... if you are saying this RMA MB was received this way ?
Not sure what EVGA Might do - but if you start wiggling pins - I'd bet that your on your own at that point
EVGA may have pictures of the MB socket from the RMA before they shipped it
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:19:05
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Cool GTX
STOP
Talk with EVGA first ... if you are saying this RMA MB was received this way ?
Not sure what EVGA Might do - but if you start wiggling pins - I'd bet that your on your own at that point
Oh, I'm going to wait and hear what they have to say. It definitely came from them like this. I literally pulled the cover off the CPU slot, and it wasn't 15 seconds before I gently set the CPU in it. I didn't drop it or anything else...don't know how you could mess up just one pin in that particular spot and not hurt any others, anyway. If it was on the edge of the rows of pins, then yeah....you could mess just one of them up by bobbling the CPU or something, but not in that spot. You'd about have to hurt several if you hurt any. And I know that didn't happen. I know these things are delicate and took the appropriate precautions. So yeah, I'm not getting ready to try and fix it myself. They have the same pics that are here. Just waiting on what they have to say.
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Cool GTX
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/03 18:22:41
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Will look for your update 
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/04 21:06:22
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Okay, so the verdict is, they see the pin like we do here.
Here's what they said:
"Based on the images, it would probably be rejected on inspection. However, we could offer a standard RMA to review for inspection. Please let us know if you would like to send it in for inspection."
Not sure if it's worth it to send it in. I'd sure like to know if the pin is repairable, though.
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bob16314
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/04 21:34:00
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Pacfanweb
Okay, so the verdict is, they see the pin like we do here.
Here's what they said:
"Based on the images, it would probably be rejected on inspection. However, we could offer a standard RMA to review for inspection. Please let us know if you would like to send it in for inspection."
Not sure if it's worth it to send it in. I'd sure like to know if the pin is repairable, though.
I'm sure they would reject that and you'd be out the cost of shipping, which may be outrageous these days. I had a board with bent pins WAY more worse than that and didn't think I could bend them back..Took it to a local PC repair shop..They said they could try it, but no guarantees..They put it under like a 50x microscope and the dude did his best..It worked!..Only cost me 20 bucks..Gave the dude 10 for a tip and told him to go have a couple beers on me
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/06 21:27:43
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bob16314
Pacfanweb
Okay, so the verdict is, they see the pin like we do here.
Here's what they said:
"Based on the images, it would probably be rejected on inspection. However, we could offer a standard RMA to review for inspection. Please let us know if you would like to send it in for inspection."
Not sure if it's worth it to send it in. I'd sure like to know if the pin is repairable, though.
I'm sure they would reject that and you'd be out the cost of shipping, which may be outrageous these days.
I had a board with bent pins WAY more worse than that and didn't think I could bend them back..Took it to a local PC repair shop..They said they could try it, but no guarantees..They put it under like a 50x microscope and the dude did his best..It worked!..Only cost me 20 bucks..Gave the dude 10 for a tip and told him to go have a couple beers on me
Think I'm going to do that. Worst case scenario I guess is, it won't use that one slot of memory. It still worked fine otherwise. It did have a weird boot up issue, but I thought that might be a setting....even if the pin was causing it, it was an easy workaround and still worked fine once you got into Windows. Found a couple of local places that say they do motherboard repairs. I suppose I could do it, but I'd have to have one of those super magnification setups....and I don't think it's worth it just for this one thing. I still think it's kind of cheesy for them not to cover it. There's almost no way you could damage ONE pin in the middle of all those other ones, as close as they are to each other. You'd about have to damage others as well. So it had to come like that, but unfortunately I didn't catch it before I put it together.
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Bobmitch
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/07 04:55:21
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Pacfanweb
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/09 08:43:30
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bobmitch
Be very careful...here is a decent video to watch for some ideas on fixing bent pins...Good luck!
https://www.youtube.com/watch?v=O1H5_FVX9lU
My problem is actually seeing them. If I could see the pins like you can when you see my pics on my PC screen, I could do it. But in real time, I don't have a good enough magnifier to see them while I work on it. The repair videos I see on youtube have guys with magnifiers that display on a monitor, and they do it like a surgeon does arthroscopy, by watching the screen. Don't think it'd be cost effective for me to get something like that just for this one motherboard, so I'll take it to someone and see what they can do.
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Bobmitch
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Re: X299 FTWK Build, Won't recognize memory in Slot 1
2021/01/09 09:08:24
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If you have a very tech savvy friend or a good tech shop near you...they might be able to help
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