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Helpful ReplyHot!Update 11/9/16 with NEW BIOS - EVGA GeForce GTX 1080/1070/1060 PWM Temperature Update

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bedwyr2501
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/06 19:16:15 (permalink)
Troyhe98
Honestly, for the amount of money you paid for this card you should expect it to work flawlessly and never have to worry about a safety issue. I would return it if I were you and go with another product until EVGA can figure this out. I have seen pictures of cards EVGA "fixed" where the thermal pads aren't coming in complete contact with the cooler and leaving a gap. This is all very troubling.





That was my other point, I did not want to be in a situation where I had to return this unused card for a very used modified card. Call me old fashioned but when I pay 700 bucks for a card I want to be the one and only owner of it.
Troyhe98
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/06 19:27:06 (permalink)
bedwyr2501
Troyhe98
Honestly, for the amount of money you paid for this card you should expect it to work flawlessly and never have to worry about a safety issue. I would return it if I were you and go with another product until EVGA can figure this out. I have seen pictures of cards EVGA "fixed" where the thermal pads aren't coming in complete contact with the cooler and leaving a gap. This is all very troubling.





That was my other point, I did not want to be in a situation where I had to return this unused card for a very used modified card. Call me old fashioned but when I pay 700 bucks for a card I want to be the one and only owner of it.




100% agree! Not to mention what the resale value of these cards will be. I can't imagine anyone wanting to buy one of these used.

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bedwyr2501
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/06 20:34:05 (permalink)
Troyhe98
100% agree! Not to mention what the resale value of these cards will be. I can't imagine anyone wanting to buy one of these used.



Boxed up and sending back, shipping label created.
wrayver
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 20:41:33 (permalink)
My thermal pads are on the way.  Is there any issue with re-seating the GPU Heatsink using Arctic Silver?  I've used this stuff on CPUs for ever and its always been great.  I have 3/4 of a tube left from a recent build.  Is there any reason why I should not use it on my 1080 SC?  Can't imagine why
 
Oh and FYI the BIOS update dropped my GPU temps by about 11 degrees.. now sits around 70 degrees playing Titan Fall 2 on 1440p ultra. thats pretty significant, and its only slightly louder. I'll do the thermal pads too, because.. why not?  
 
Anyway.. I think EVGA's response has been good. A BIOS update and free thermal pad program within a few days.  As someone pointed out earlier, had this been ASUS or MSI you would of got nothing, probably not even an official statement.  EVGA is still my favorite brand, and i'll still continue buying their hardware. 
 
My only question is, what happens if a heat related issue occurs after the warrantee has expired? Is there any sort of coverage for that?  Its only 12 months right? Im a bit concerned about slow burn damage happening over a a year or two once the warranty is over.
post edited by wrayver - 2016/11/06 20:51:28
delicieuxz
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 21:01:10 (permalink)
wrayver
My thermal pads are on the way.  Is there any issue with re-seating the GPU Heatsink using Arctic Silver?  I've used this stuff on CPUs for ever and its always been great.  I have 3/4 of a tube left from a recent build.  Is there any reason why I should not use it on my 1080 SC?  Can't imagine why

Any thermal compound will work. Arctic Silver will probably be better and gain you a few more degrees of cooling than the stuff EVGA will ship out with thermal pads, and which comes pre-installed on new GPUs. 
 

My only question is, what happens if a heat related issue occurs after the warrantee has expired? Is there any sort of coverage for that?  Its only 12 months right? Im a bit concerned about slow burn damage happening over a a year or two once the warranty is over.

I really hope that EVGA do something about this, as well, such as extending the warranty's by 2 years.
shannonjpower
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 21:01:50 (permalink)
Personally I don't use AS5 on my GPU's. Not only is the paste starting to show it's age it's also slightly capacitive and not something you want to spill over onto the GPU substrate etc. Even the Arctic Silver website has a warning regarding this.
 
Not Electrically Conductive:
Arctic Silver 5 was formulated to conduct heat, not electricity.
(While much safer than electrically conductive silver and copper greases, Arctic Silver 5 should be kept away from electrical traces, pins, and leads. While it is not electrically conductive, the compound is very slightly capacitive and could potentially cause problems if it bridges two close-proximity electrical paths.)

delicieuxz
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 21:04:47 (permalink)
I would use Arctic Silver MX-4 (which isn't conductive) over Arctic Silver 5. Arctic Silver MX-4 or Noctua NT-H1 are the two best thermal compounds, IMO, without getting into liquid metal.
DeathAngel74
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 22:43:02 (permalink)
yeah, I would not use AS5, as its conductive. MX4, GC Extreme or TG Kryonaut....

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valkyrie42
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Re: Update 11/4/16 with NEW BIOS - EVGA GeForce GTX 1080/1070 PWM Operating Temperature Up 2016/11/06 23:27:33 (permalink)
What is the secondary BIOS on the FTW ACX card?
liquidturbo
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 00:23:43 (permalink)
Hello,
 
My first ever EVGA product 1070 SC. Can someone shed some light on these thermal pads and BIOS issue? At first it was reported to be just the FTW line that had issues. Then slowly it spread to the SC line as well, disappointingly.
 
Is it best to do both? Do none? I've been getting conflicting news and answers.
 
What exactly is the conclusion here? If theses pads are NOT necessary, then why are they being made available, and going forward ALL cards will have them? Why should the end user have to do surgery on the card to make it work? If there was really no issue, then why not stand firm and simply state there is nothing wrong with the cards?
 
I would like to get a "fixed" card, but I don't feel like I should be responsible for shipping the thing.
 
Will my card life be reduced in the future if I do nothing? I feel that EVGA should be offering the option of a refund especially in light of this issue, but I have emailed asking for one and the question was not answered, so I guess it is not out possible to return the card. (I've used it for a month now) 
 
If I purchase a brand new car and pay full price, I shouldn't have to expect the manufacturer to send me a new radiator and expect me to install it on my own, or ask me to pay for all the charges related to bringing in my car to get an overheating issue fixed.
 
 
 
 
 
post edited by liquidturbo - 2016/11/07 00:32:18
PAULB73
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 00:29:12 (permalink)
It's pretty obvious, it is a half baked product and this thermal mod is a bodge job for damage limitation.
 
I want my money back EVGA.
khos2325
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 00:34:38 (permalink)
darkheran
TheRogueOne
Hi, i have an evga 1070 sc, i don't do overclock, overall is going great. My question is: i have to install new bios and eventually thermal pads? Even if i don't overclock it? Thanks all



Honestly at this point I would advise it yes. I also own a 1070 SC and I have the new VBIOS, and all the VRM/Mosfet related issues aside im much happier with the new 0db fan curve on the new VBIOS just because of the core temps. As far as the thermal pads id also advise that, and they have said you are under warranty even if you attempt yourself, and you will learn alot in the process + have insurance to do so. Lastly if you truly are uncomfortable they offer an RMA for the fix. But note that if you card is out of the 30 days from purchase gap that you may and likely will receive a non-new card replacement with the fixes applied (i.e. you get to play silicon lottery again).


Your positions are really ironic. You've been mindlessly defending Evga and attacking people who have a different opinion than yours, and yet you yourself don't seem to trust Evga when it comes down to it.
 
This is Evga's response to my ticket asking whether pads are necessary for 1070 sc or not:
 
"Just to clear up any misconceptions, the thermal pads are completely optional and in no way, necessary. As you can imagine the internet has blown a few unrelated and isolated incidences out or proportion as it often does with things. If you have concerns, then we can send you thermal pads to install your self. To get these, please go to evga.com/thermalmod."
 
So which one is it bud ? You trust Evga and you do as they say, or are you a hypocrite ?
MrBrillio
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 00:35:30 (permalink)
My 1080ftw it's getting hotter on these days...on overwatch it's reaching 75° with the new fan profile...on gears of war 4 78°...I've got a corsair 780T so i don't think it's an issue regarding airflow :(
Ah, I'm in italy and temps are pretty cold in these days :D
If I put an aggressive fan profile with afterburner I'm getting the same temperatures.
I'm waiting for thermal pads, but I'm starting to evaluate an RMA...
Triss
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 00:52:22 (permalink)
khos2325
darkheran
TheRogueOne
Hi, i have an evga 1070 sc, i don't do overclock, overall is going great. My question is: i have to install new bios and eventually thermal pads? Even if i don't overclock it? Thanks all



Honestly at this point I would advise it yes. I also own a 1070 SC and I have the new VBIOS, and all the VRM/Mosfet related issues aside im much happier with the new 0db fan curve on the new VBIOS just because of the core temps. As far as the thermal pads id also advise that, and they have said you are under warranty even if you attempt yourself, and you will learn alot in the process + have insurance to do so. Lastly if you truly are uncomfortable they offer an RMA for the fix. But note that if you card is out of the 30 days from purchase gap that you may and likely will receive a non-new card replacement with the fixes applied (i.e. you get to play silicon lottery again).


Your positions are really ironic. You've been mindlessly defending Evga and attacking people who have a different opinion than yours, and yet you yourself don't seem to trust Evga when it comes down to it.
 
This is Evga's response to my ticket asking whether pads are necessary for 1070 sc or not:
 
"Just to clear up any misconceptions, the thermal pads are completely optional and in no way, necessary. As you can imagine the internet has blown a few unrelated and isolated incidences out or proportion as it often does with things. If you have concerns, then we can send you thermal pads to install your self. To get these, please go to evga.com/thermalmod."
 
So which one is it bud ? You trust Evga and you do as they say, or are you a hypocrite ?




IMO soon as they stated they were adding Memory pads to the mod it changed from optional to needed.
 
PAULB73
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 01:04:45 (permalink)
It's the EVGA 1070 DIY edition.

What are we expected to modify next to stop our cards burning out after a few months use?

I suspect the resale value of this product is absolutely rock bottom now.

Thanks a bunch!
Punished Snake
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 01:05:08 (permalink)

 
Triss


IMO soon as they stated they were adding Memory pads to the mod it changed from optional to needed.
 




 
This is gonna be one hell of a "repair" considering I never took apart a GPU in my life. But how much harder can it be than applying a heatsink to a CPU ? I refuse to RMA my card in fear that something happens during shipping or the fact that I might get a replacement GPU that isn't mine which could perform worse than my current one (OC and stuff). I just hope I get my ThermalMod package in this century
PsychoBoyTyler
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 01:10:03 (permalink)
Be prepared to wait longer for the thermal mod package. Here's what I got from support today...
 
I apologize for the inconvenience, however we are trying to process the thermal mod kit requests as quickly as possible but they may not be available for at least a week. All of the kits will include the additional memory pad as well when we do ship them.
Cyricor
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 01:31:12 (permalink)
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?
shannonjpower
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 02:10:54 (permalink)
Cyricor
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?


I thought and heard they used 1mm pads between the vram and mid plate and 1mm from the mosfets to mid plate. Hope that's the case because I just ordered some 1.5mm thermal pads to replace both.
evgauser28764
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 02:27:13 (permalink)
shannonjpower
Cyricor
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?


I thought and heard they used 1mm pads between the vram and mid plate and 1mm from the mosfets to mid plate. Hope that's the case because I just ordered some 1.5mm thermal pads to replace both.


stock vrm pads are not 1mm, some said 1.5mm some said 2mm. 
ilyama
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 02:32:49 (permalink)
For the warranty, we agree that it doesnt change a thing if I dont put the pads ?
Cyricor
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 03:00:59 (permalink)
shannonjpower
Cyricor
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?


I thought and heard they used 1mm pads between the vram and mid plate and 1mm from the mosfets to mid plate. Hope that's the case because I just ordered some 1.5mm thermal pads to replace both.


The completely flat Midplate/baseplate is at the same height as the inductors which are taller than the mosfets, so I do not think that 1mm would be enough. 
ngomelauri
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 03:47:19 (permalink)
now will try update bios for my GTX 1080 FTW.
post edited by ngomelauri - 2016/11/07 03:50:16
Andi Wand
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 03:47:49 (permalink)
I submitted my request for thermal pads (only VRM then) on October 24th. That was just after the page for the thermal mod went live. Today, it has been two weeks, and jack has happened. I feel my card is worth keeping (no coil whine, silent fan, Samsung RAM) and do not wish to take any chance at diminishing its lifespan by frequently running GPU-intensive games, only to have it break down in a few months or more.
 
I fail to see why I should buy thermal pads out of my own pocket while I wait another three weeks for the thermal mod kit to arrive - all just because a renowned GPU manufacturer felt the need to save a few cents on every 500$+ premium product by leaving out essential cooling features, let alone neglect basic Quality Assurance standards.
 
What I've seen in these two weeks is nothing short of embarrassing and I do wholeheartedly regret not choosing my usual go-to company and giving EVGA a chance. While an effort has been made by hastily offering band-aid optional DIY mods and BIOS updates that effectively worsen product characteristics, the crucial kits still haven't been dispatched for most of the world. Many customers feel trapped with an inferior, possibly already damaged product as they usually cannot receive a full refund. This, along with the patience they have to show, is nothing short of annoying.
 
The additional VRAM issues were brought up long before EVGA deemed it necessary to include them in the kits - it is unknown if those regular reports were even being investigated on a larger scale. What's more, the wording of EVGA statements has made clear they have no intention to fully admit to their shortcomings (both VRM and VRAM cooling - no, proper cooling is definitely NOT optional unless you are a Chinese no-name OEM board manufacturer), but it also reflects poorly on what I thought were their business ethics.
 
I do hope that EVGA will recognize that the only way to regain at least some of customers' trust will be by granting a free extended warranty to all models affected and/or an RMA of those cards against new revised cards, even after the 30 day grace period has expired. Still, that will probably be too little to win over some of the other customers lost during this debacle.
 
A Customer
post edited by Andi Wand - 2016/11/07 03:51:30
shannonjpower
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 03:55:51 (permalink)
Cyricor
shannonjpower
Cyricor
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?


I thought and heard they used 1mm pads between the vram and mid plate and 1mm from the mosfets to mid plate. Hope that's the case because I just ordered some 1.5mm thermal pads to replace both.


The completely flat Midplate/baseplate is at the same height as the inductors which are taller than the mosfets, so I do not think that 1mm would be enough. 


We are talking about the pads underneath the mid plate. The inductors/chokes poke through the mid plate so their height is irrelevant. Also you have to take into consideration the thickness of the plate and the height of the mosfets on the PCB if you are using the inductors as some sort of reference.
Cyricor
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 04:02:33 (permalink)
shannonjpower
Cyricor
shannonjpower
Cyricor
Do we have an estimate on the mosfet-to-baseplate height? If we are to get some thermalpads for that place as well. Also, the height from Vram to baseplate is 2.0mm am I right?


I thought and heard they used 1mm pads between the vram and mid plate and 1mm from the mosfets to mid plate. Hope that's the case because I just ordered some 1.5mm thermal pads to replace both.


The completely flat Midplate/baseplate is at the same height as the inductors which are taller than the mosfets, so I do not think that 1mm would be enough. 


We are talking about the pads underneath the mid plate. The inductors/chokes poke through the mid plate so their height is irrelevant. Also you have to take into consideration the thickness of the plate and the height of the mosfets on the PCB if you are using the inductors as some sort of reference.


You are probably right. And the same must apply to the Vram-to-midplate then.
shannonjpower
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 04:11:30 (permalink)
Sucks its so hard to get a simple direct response from anyone. I tried contacting support but from their reply it sounds like they are just confirming the dimensions of the pads being sent out :(
Mencius_
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 05:25:14 (permalink)
Hi all
 
I have a 08G-P4-6276-KR - EVGA1070 FTW. 
 
I flashed the new secondary BIOS and it appears to have REDUCED the fan curve. Previously it idled at ~1,000 RPM - now it idles at ~500 RPM. Previously it hit about ~1150-1290 RPM around 60 deg in heaven... now more like ~850 - 1150 RPM.
 
Is this intended? I thought the opposite was supposed to be the intention? 
 
I have rolled it back for now and would be grateful to hear from others if this is normal behaviour and if so whether we know why....?
Troyhe98
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 05:28:20 (permalink)
shannonjpower
Sucks its so hard to get a simple direct response from anyone. I tried contacting support but from their reply it sounds like they are just confirming the dimensions of the pads being sent out :(



This should help...what you are looking for (I believe) is at 1:27

System:
Operating System: Windows 10
CPU: Intel 6700K 4.00 GHz
Motherboard: Asus Rog  Maximus VIII Hero Alpha
GPU (SLI): EVGA GeForce GTX 1080 FTW (x2)
Memory: Corsair Vengeance LPX 32GB (2x16GB) DDR4 DRAM 2666MHz (PC4-21300)
SSD: Samsung 850 EVO - 500GB
PSU: EVGA SuperNOVA 850 G2, 80+ GOLD 850W
shannonjpower
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/07 05:33:43 (permalink)
Troyhe98
shannonjpower
Sucks its so hard to get a simple direct response from anyone. I tried contacting support but from their reply it sounds like they are just confirming the dimensions of the pads being sent out :(



This should help...what you are looking for (I believe) is at 1:27

Nah not looking for those dimensions. Need someone to confirm the thickness of the ones that actually go between the VRAM and the mid plate and the mosfets and mid plate. The ones already on the card. Trying to solve the problem of the pads not making contact with the vram as the EVGA pads might take some time to arrive in the mail.
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